I got my car a few months ago. It is a good car. The lady in the office is nice and will work with…read moreyou.

Straight Lemons. Do not buy a car from here, it'll start having problems the first week.read more

Bought a Volvo xc70 from here paid $1300 down after got home quit running had to replace fuel rail…read moresensor fixed run a couple days same thing over and over changed fuel pump mass air flow sensor then went day or 2 called said was my problem tried to get her to help or trade but refused ended up over $650 in parts my own labor days missed at work still nothing so called her told her to come and pick it up so lost over $2000 dollars on it they are a sorry bunch of car sales would most definitely would not buy not worth what they ask.

Customer service amazing m. Atmosphere Amazing and was treated kindness. Looking forward to a great…read morerelationship with this dealer.

DONT buy from this dealer!!! i would give less than 1 star if allowed…read more... i had been open with my communication, they don't take deposits or hold trucks, i worked out a deal and was approved for financing, i had to come down the end of the week for logistics, salesman was fully aware and good. Upon my departing for my 10+ hr drive, i was told the General Manager had an appointment to show the truck i was approved for, GM NEVER called me as i asked him too, tharts cowardly and poor business, i was on my way out of town to finalize this. Crossroads ended up selling the truck and telling me they wer sorry. They have very very poor business ethics and the GM runs the dealership poorly if that's how they operate. i purchase alot of trucks and this was by FAR the worst experience ever, for them to sell my truck the day i was coming, and the salesman was aware!! BUYER BEWARE!!

Highly recommend. These guys have obviously been in the business for years and have customer…read moreservice down. I called first thing in the morning for a vehicle we had seen online the night before that we had been searching for months to find. I spoke with the Manager Vic and he said he would have it ready when we got there which was a few hour drive away. When we got there is was waiting along with David the Sales Associate who quickly got the paperwork done while they had the vehicle detail and filled it up with gas. If you want professionals this is your spot and worth the drive. Now I have one very Happy Husband cruising around in his new Bronco.

Talked to a sales rep about a certain truck and made a offer. He did not call back as he said so I…read morefollowed up. He never called me back on the last offer. Guess thats why I bought a new CRV from East Coast Honda last year.

I had a very disappointing experience at Lumberton Honda. I made it clear from the beginning that I…read moredid not want or need an extended warranty. Despite that, the finance manager added a $4,300 warranty to my contract and told me it was "free." A $4,300 product is not free. If I hadn't carefully reviewed the paperwork, I could have ended up paying thousands of dollars for something I specifically declined. This experience made me question the dealership's honesty and transparency. Customers should never have to worry about unwanted products being added to their contracts or be told that a costly add-on is "free." Read every document carefully before signing, ask questions about every charge, and don't rely solely on verbal assurances. I won't be returning, and I would encourage anyone considering buying a vehicle from Lumberton Honda to review their paperwork line by line before signing

I purchased a truck they advertised on Facebook market place. The vehicle was listed for 47,800 on…read more5 May 2026. I messed Larry the salesman on messenger and inquired. As you see on the pic there is no mention of any past damage or repairs. I asked could the work on the price. He mentioned a little. We set up a meeting on 6 may 2026. I made it to the dealership and had limited because I have prayer at 6pm in spring lake NC. I test drove the vehicle and noticed the tire pressure light on. Larry mentioned that the guy that owned it before had large tires and swapped them out. I asked about the price so he looked it up. It had on line price as 45k . I saw the screen. He said he went to talk with manager to discuss it. They came back with 46,800.00. He took my 2015 740LI with around 117k miles for 6k. Well after all the paper work was done I left and went home. The next day the vehicle arrive and Gave them the care . Later I checked the truck out and noticed the truck had a paint-less sticker on the inside of door jam on the drivers side. I had received a call from finance manager and she reminded me to send the check. I hit redial and called her to ask for a Carfax. She said she would send it right away. She never did and refused to answer calls when I called to check. I sent a message to Larry. He was not at work. I ask him about the floor mat and the owners manual and the car fax. I Got all but the owners manual after he said he would send the stuff. I looked at the car fax and noticed a air bag deployment and moderate damage reported. Usually dealers give you a Carfax before selling you the vehicle. I saw why I did not get one after I red it. I talked to Larry about returning the vehicle or partial refund and about a warranty. He said they Rey refused to do anything. So here I am having to go through outside litigation or get a Lawyer. It is hard to resale a vehicle with an airbag deployment on Carfax. Had I seen the Carfax I would not have gotten this vehicle.

My daughter purchased a used car with cash 3 weeks ago. She drove it, the car fax was on point and…read morethey took off $1000 Then after cash was given, paperwork was completed, tags and insurance done... they say you can pick up the car tomorrow after detailing and oil change. I looked again at the car fax and it stated oil change. So, one way or another someone is telling a story. My daughter was going back to work in less than 2 weeks, she's a teacher. The dealer said we'll call you. 3 days later, NO CALLS! She calls them. Now the car needs a part. The next day, they're waiting for a part. Mind you, she does not have any car! Finally, with school 2 days away she calls again. Still waiting for a part! She says I need a car to drive, I bought a car and have no car. Very unprofessional. No followup whatsoever. I really feel she was taken at this point. Still no communication for 3 weeks unless she's reached out.

They are terrible at communicating with their customers. I scheduled an appointment to look at a…read morevehicle, but they only notified me upon my arrival after driving for an hour that they had sold the vehicle.

Our experience at Lumberton Kia was outstanding thanks to Mr. Elston Powell! He was kind,…read moreprofessional, and extremely patient with both me and my husband. He made sure we fully understood every part of the process from pricing to features and he didn't sugarcoat anything. We appreciated his honesty and transparency throughout. During our test drive, Mr. Elston Powell pointed out all the special details in the car, explained the gas mileage (city vs. highway), and made sure we had all the information we needed to make a confident decision. He truly went above and beyond to make sure we were comfortable and informed every step of the way. If you're looking for someone who genuinely cares about your experience and takes the time to make sure you get exactly what you need ask for Mr. Elston Powell at Lumberton Kia! We're beyond satisfied and so grateful for his help!