I've done a sports massage twice here and a few Swedish massages. All of them have been superb. The…read morewater fall white noise lighting and the warm tables are awesome! Could fall asleep on them. The workers are good at finding tension spots, and checking in with you on pressure.

Love, love, love this spa. I've been going consistently for over a year to see Rosalie. She is the…read morebest! She finds the tension and kinks quickly working them out without the discomfort. Top notch each time. Also the staff is exceptionally warm. Kelly was my girl, I miss her! But Ethan & everyone are so kind. I've brought family and friends, everyone returns. Must try in Charlotte.

Susan, the owner is amazing and very meticulous and thorough! My eyebrows look absolutely natural!…read moreNo more drawing in my brows. Susan matched the ink perfectly and set the arch perfectly!

Fantastic service, right on time, told me exactly what to expect. The only surprises were pleasant…read moreones! Crazy about my brows, took years off my face! Love Susan! Intend to return for facial.

I bought a package of Microdermabrasion and have had four of them so far and her space is very…read morecomfortable. She's a very delightful lady and does a really good job. I'm very happy with the service and the pricing is amazing too. She's very accommodating and professional

I have had Kathlene do my skin for years. Quality, knowledgeable. All the gadgets. Great skin…read moreproducts. Clean and sanitary. Very quiet and relaxing. You can trust her with your skin.

Great experience! Got a Groupon and was unsure of what to expected. It's located in J. Salons one…read moreof those places where stylists etc rent a room. When I stepped into Natalia's room it was like stepping into a spa. The entire hour long facial was extremely relaxing. I will be recommending her to all my friends!

Had my first experience recently doing a facial, and was very pleased with how it went. The person…read moreat the front desk (Aranza) was very kind and helpful. Also, the person in charge of doing my facial, was also really polite. She was very insightful explaining everything in detail and providing recommendations for my skincare. If you're searching for a place with a friendly and professional staff, with quality products and excellent results, look no further. Le Petit Spa is the place to be! I fully recommend it!

Priti is absolutely amazing. From the moment you walk in the door, you can take a deep breath --…read morebecause you're in good hands, literally. She assesses your skin, recommends a treatment based on what she sees (or her machine sees -- very cool) and you will leave feeling a million times better, with knowledge on what to do next. I literally had someone ask if I get Botox once and when I said no, she demanded to know my esthetician because my skin was glowing AFTER tennis 10/10, thank you Priti!

Loved the facial! She was very understanding of my facial sensitivity and knew when to draw it…read moreback. Loves to speak Spanish !

DO NOT WASTE YOUR MONEY HERE!!! I am glad I bought a Living Social deal for the Acupressure…read moremassage so I didn't waste a lot of money on this HORRIBLE experience. So here are the issues as to why I gave a 1 star. 1). I was NOT asked if I wanted a male or female therapist. The day of my massage I was just given a male therapist. He just looked weird and not licensed to do what he does. 2). The massage room was smaller than my bathroom. Once I was laying face down he moved the bed out of the corner in the middle of the massage. 3). The room had a plastic folding partition not a door. I could hear everything in the reception room. 4). The room did not have dim lighting, it was a bright white light along with a open window with no curtains to block the natural light....so much for relaxing. 5). This is the first place every that a timer was used to know when certain minutes were used. I have never had a therapist use a loud timer during a massage to let him/her know what to do next. REALLY?!! 6). He had the worst massage technique every. I walked out with my right calf in more pain than I walked in. Its still sore but now I'm wearing my Tommie Copper sleeve...something I've never done after a massage. 7). On the paperwork I filled out, I located where my main concerns were. The only place the weird therapist concentrated on was my upper back and that was not a place I had noted as a trouble area. 8). As I left the massage I was not asked or given any water. 9). It was difficult in communicating with him or the staff because I couldn't understand what they were saying clearly. 10). The was absolutely not aromatherapy to calm the senses. I WOULD NOT recommend this place or ever go back. I don't know how they can charge high prices for such horrible services!!!!

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.