So after my review below, Mickey, the owner, asked me to come back in for a free massage considering my experience last time. This time, I was placed with Jess and she was great. She took her time and it was really great. I don't know if I would go back, just because I think there are better places with a better atmoshpere that don't charge $100.00 for a deep tissue massage. But Jess was great. If you go to MC3- ask for her! read more

I bought a Couple massage from living social so my boy friend and I can go as our date night. Well, they close at 6 pm, on week days and we have to wait three weeks for weekend. We got there, the front desk was nice and asked us if we water. Then we got down to the basement/dungeon and change to our robes. After waiting for 45 minutes (yes I keep checking the time), they took us to a different rooms. My room, as Ashley said, was very small) My massage therapist actually pretty good. He gave me a very deep pressure (which I like) and do think it's about 45 minutes. After, we took a little time in the sauna (which is not hot, when I got in). In short, even my massage was fine, MC3 has missed the mark on making first impression. I would say go down the road to Zen for better experience. read more

I got a gift certificate from my boss to have a pedicure. I called MC3 daily for a few days but kept getting an old sounding answering machine message. I didn't leave any messages because I didn't want to be called back at an inopportune time. I thought I'd just keep trying back until I got someone to answer, but after a few days, I finally gave up & left a message. They did call me back, & when I mentioned my thoughts about their telephone practices, I of course was given the whole "Oh yea? I don't know why that happened..." response. I should've seen the failure from the beginning at that point, but I really wanted to give them the benefit of the doubt based on other MC3 reviews I'd read. I arrived at my appointment time, walked in, told them my name & that I was scheduled to meet with Cliff. I'd never seen Cliff so had no idea he was the male standing behind the counter. When he heard my introduction he said in a completely flat, monotone voice, "I'm Cliff, come on in here & have a seat" as he walked away from me into another room. I said out loud to him, "and you seem so thrilled with my arrival..." to which he mumbled some response that I couldn't hear. I seriously debated on turning around & leaving, but figured I was already there, so followed him into the small, hot room. I told him I'd never had a pedicure before & for him to just tell me what I needed to do. He was nice enough, & showed me the chair controller as he started running the water. I sat down & started adjusting the massage options of the chair. As he was getting started, the chair started to make these weird noises. It was distracting so I just turned the "massage chair" off. Cliff & I didn't seem to warm up to each other despite my attempts to make casual lighthearted conversation, & the whole deal was over so fast that I never really got to a point that I'd call "relaxing" :-( He did the minimal basics, very little in the way of massaging & he didn't work on my heels at all. He filed the bottoms of my feet with what looked like a flat cheese grater & the side of one toe. I kept thinking he'd get back to my heels, but I was wrong. In all fairness to Cliff- I did choose the less expensive pedicure, but that was simply an effort to stretch the services I could afford that day so I could get a better idea of how I liked MC3 as a whole... I got my answer. I decided to get my lip waxed while I was there, & was taken upstairs by Kelly only to wait in the hallway before she decided to come back down & do my wax herself. She told me to wait a few minutes while she turned her wax back on. While I waited for her wax to heat up, I sat in what appeared to be a waiting room showcasing a 5 foot tall handmade wooden clock. I asked another girl that was already sitting in there about it & she said they inherited the clock with the building. I gathered that she was another stylist that worked there. She was talking with Kelly & playing on her phone. She moved from place to place & would perch on any small space she came to. It was odd to watch, I even mentioned to her that she reminded me of a cat "perching" on all the flat surfaces as she moved about. Professional?? I think not. The whole place seemed very much like children that had been left at home alone while the parent was out of the house. Like there wasn't a leader & they were all just there because they had to be. The three I dealt with were all in casual street clothes, & very comfortable. I appreciate comfort, & I wear shorts & a t-shirt to my job every day, but I'm not in a "salon & wellness center" trying to charge for my expertise either. When Kelly was ready, she said to sit & lean back over a hair washing sink. I expected her to actually know how to wax, but all she did was smear hot wax on my lip & yank it off. No powder before or after to ease the temperature or the yanking sensation. There really are steps that can be taken to ease the discomfort of waxing, but most people are too cheap or lazy or unskilled to take the extra 20 seconds to use those products. Unfortunately for me, Kelly fell into one of those categories :-( Cliff was nice enough, but clearly not an award winning pedicurist. Kelly was the nicest person I encountered, but didn't impress me with her waxing skills either. I guess if you want a haircut, either of them could help you, but it became glaringly obvious to me that MC3 has added on some side services & expects their stylists to do them as an upsell to their more bread & butter hair services. It's been a few days since my visit & I've been debating on writing this review. I really wanted to like them & I wanted to be able to write a glowing review, (I even mentioned to Cliff that I'm an avid reviewer) but after really putting some thought on it, I can't in good conscience remain silent about my experience. I want others to know how my experience went so they don't waste their gift cards at MC3 like I did. read more

I have never written a poor review before but I feel like I really have to share my experience with others so that they can avoid what happened to me. My husband purchased the facial/massage/pedicure groupon as a special treat for me, so I was super excited about the day. The massage was above average amd he went way over our time frame working on me. However, the room was musty and the sheets were very old and worn, I looked twice before getting onto the massage table. I also was not informed that it would be a male but I am OK with that. The problem came when it was time for my facial. The aestician came into the dimly lit room and pronounced that my skin is probably dry and that I was going to need a more expensive facial in another room. I told her that I really just needed a deep cleaning and that I had recently had an anti-aging facial at my Doctors office. (SHE NEVER LOOKED AT MY SKIN!) I was then moved to another well lit room, where she proceeded to fast talk me into paying an additional $50 for the Jet Clear service. . .and did I want the derma plane. I guessed. Once she went to work all I could smell was the nicotine on her hands (boy were they smoker rough as well!). Her dermaplaning was a bit scary and not at all complete. I have been derma planing at my Doctors office for three years so I know how they are supposed to go. The Jet Clear is supposed to be like a pressure wash for you skin, not sure what it did other than blow saline water onto my skin. When she was done I looked at my face and clearly asked her if she could get the blackhead on my forehead and she indicted she did not know what I was talking about.. . .My pours look exactly the same as when I went in. The pedicure was so sub par it was ridiculous but the man was soft spoken and nice enough but my paint job was worse leaving than coming. . . .When I checked out the owner (who seems really nice) informed me that my bill was $95 in upgrades and included the dermaplane which was $45. I was never told that or lead to believe that it was not part of her regular facial. I didnt ask her about the price and for that reason I did not dispute the bill. Overall I left $150 poorer and disappointed. read more

I was in desperate need of a haircut.... last cut I got was over a year and a half ago when I donated 20 inches to lock of love, so it was WAY past my due date! I am a fairly low maintenance lady, especially when it comes to my haircare routine. I'm sorta a wash and go kind of girl. Since I am new to the area and really needed a trim I bought a groupon for a shampoo, cut, and style for this salon and was ready for some hair pampering. The day of my appointment I was having a pretty rough week and feeling extra sensitive. I got to the appointment really early because I wasn't sure how difficult it was going to be for me to find the place and since my stylist was there he took me as soon as I walked in. And immediately I was sitting in his chair, I gave him the disclaimer that I was having a rough day and knew that my hair may be in disrepair but that I couldn't emotionally handle any negative feedback only positive advice on how to improve. The stylist, Cliff, was so kind he reassured me that my hair was not as horrible as I thought that it was actually in pretty good shape just in need of a trim. The whole experience was just want I needed. From the relaxing shampoo to the detailed trim and sleep invoking blow dry. I not only left with nicely trimmed ends and shiny silky hair but a self esteem boost that set the rest of my week right! I literally felt like a new lady! I will definitely be back to Cliff for my next trim in the near future with or without a discount coupon, such great service is well worth the dough! read more

I purchased a 60 minute massage here via Groupon for $39. First of all, the massage room ambiance is subpar. There were electronic appliances stacked in the corner of the room, it was pretty musty, and you could hear most of the noises from upstairs. Someone cooked some salmon in their onsite kitchen, or something, before I got there, because the whole place smelled like burnt fish. I have no idea who my masseuse was - she never introduced herself or did any sort of intake questions- but I wondered several times during the course of the massage whether this lady was actually a massage therapist. She just sort of lathered me with tons of essential oils and lotions (enough to give me an allergy attack mid-massage) and rubbed me down with barely perceptible pressure. It seemed like she had little to no knowledge of how the human musculature system works. She also forgot to turn on the table heat until about two minutes before the massage was over, so i was freezing the whole time. Maybe she was someone who they pulled from the front desk because they were understaffed? My friend who went with me said she had a great massage, so that's why I'm giving this place 2 stars instead of 1. read more

GOOD FOR MC3 For Not massaging you right after surgery... It would have been careless and believe it or not liability is an issue for the business owner and for the poor little massage therapist who you seem to belittle.. Yes they go to college too.. Yes they know a little something about The MEDICAL FIELD you are so familiar with. You seem like a very difficult person to get along with I hope you are never in my place of business. Try Craig's list if you are still looking for a massage I hear they will do anything. read more

Very disappointing.... I purchase a Groupon for message, facial and peidcure. Each was to last an hour. I was a few minutes late for my noon appointment (glad I called to check the day before because I had scheduled a couple of months earlier for a 1 PM appointment, and I was told that my appointment was actually at noon.) I wasn't kept waiting too long....I was a little suprised that I was never, during my time there, offered water or tea or anything.... and then was taken downstairs for the massage portion of my appointment. I was suprised, as other reviewers have mentioned, that a young guy was doing my massage. I was OK with it, but I think I should have been asked if I was OK with a masseur. Regardless, I don't think a massuese was even available. I told the guy that I really did not want a deep tissue massage, but it was pretty intense. It wasn't horrible, but I don't know why every massage place in town feels they have to inflict pain when massaging me. What really ruined it though, is that fact that the masseur spent every minute of my time talking about politics. I tried to indicate that I didn't want to converse, but he didn't pick up on it. The last thing I want to hear ( I prefer total silence) is someone prattle on about their political viewpoints. When the message was over, I laid in the pitch dark room for 10 or 15 minutes and I was just going to get dressed and go upstairs and see if they had forgotten me when the facialist came in. That part of the appointment was pretty good.... it felt good, and the woman did not talk during it. I went upstairs for the pedicure and that was terrible. This apathetic guy did it, barking at me to put my feet in and out of the water. He basically cut my toenails, pumiced the bottom of my feet very briefly and painted my nails all in about 20 minutes. It was supposed to be an hour long appointment. He didn't massage my legs or feet as I was expecting. Anyway, the people at the front desk were very pleasant, but this was not a great experience. read more

I have to agree with the review below. I also received a Groupon for an hour massage as a gift. It took a month just to book an appointment because no one ever answered when I called. When I arrived 15 minutes early (as told to do so), I waited for a while just to be checked in. No one was around. Then I waited a total of 40 MINUTES more just to be taken downstairs to a super creepy basement. There was no heat and it was not relaxing at all. The masseuse just lightly rubbed me in oil while living out her glory days for a total of 35 minutes. They were late for my appointment so my hour was cut in half. I was not asked any questions nor was my paperwork reviewed (the reason I was told to arrive early). I still have muscle pains and have to re-schedule elsewhere. You couldn't pay me to go back to this place. read more

I called at the last minute before work and they were able to fit me in. I loved the pedicure, but the atmosphere was not what I thought it would be. The room is right off the entrance, you can hear the phone, everyone coming in/out, ect. I really prefer quiet time and a non-talking relaxing enviornment when trying to get a still moment and get a pedicure. Not sure if I will be back. read more

I went into MC3 about week ago to redeem a Groupon for a "Three Hour Spa Outing with Pedicure, Facial, and Massage." I was welcomed warmly and seated promptly for my services. Once seated, I was offered water, which came room temperature in a plastic cup that may have gone through the dishwasher a time too many. My pedicure was with Cliff and though he was nice, it was easily the worst pedicure I have ever received. The leg and foot massage felt great but was far too short compared to every other pedicure I've had, and very little effort was put into the exfoliating or polishing portion of my pedicure. My heels were never touched, and what was exfoliated was run over a time or two with what looked like a cheese grater (and from what I've been told since, those aren't supposed to be used in spas anymore since they have blades that can't be sterilized completely). I had lots of polish left on my nail bed and in less than a week, ALL of my nails have lost the polish (from everyday wear in shoes to work). His phone must have gone off 25 times for text messages. In less than 30 minutes, my pedicure was complete and I was ushered downstairs for my facial then massage with Jess. The rooms were small and dark- which I am completely fine with- and the beds were warm. The facial included a cleanse, scrub, and moisturization from what I can tell. I enjoyed the massage, but I was never asked if I had any areas of concern/tension, or how much pressure I liked. Despite the voucher being for three hours, I was in and out in just under two- which they explained was because I didn't have to change rooms in between my facial and massage, and because my feet didn't need that much work...What?? How long did they expect it to take for me to walk across the hall had I needed to change rooms? And why would you have to be inconvenienced with relocating just because you are having two services? I paid for three hour of services, that's kind of what I expected when I walked in. I did leave feeling like I'd had a massage, though it wasn't anything to write home about. Any relaxation was nixed when I woke up the next day to an itchy, swollen face with tiny red bumps all over it. I do not have sensitive skin at all so I went to Urgent Care because I knew something had to be wrong, not just some reaction to the products- I had a bacterial infection from the facial and needed a round of Prednisone to clear it up. I'm not kidding. I will not be back, I regret spending my money here, and I inform anyone looking for spa services to steer clear of MC3. read more

I purchased a groupon for my mom and myself, as a birthday present for her, which included a massage, facial, and pedicure. The massage was top notch, the facial was good (not outstanding), however the pedicure was truly laughable. My mom had said that she was looking forward to that part particularly, and then it ended up being a hairdresser who literally slapped some oil on the legs (for no reason, because as soon as he put it on, he washed it off), did not even cut cuticles, and did a substandard job of painting the nails. To top it all off, the girl was ridiculously snobby when we were checking out, encompassing every stereotype of a haughty salon employee, without the glitz and glam of the salon. I will not be returning. read more

I had the worst customer service of my life today at MC3 salon. I had unexpected surgery 2 days prior to my appointment and they completely refused to reschedule me since I didn't call 24 hours in advance. I was still feeling the effects of anesthesia and calling my salon was not first on my priority list. Since the visit was prepaid, the owner claimed there was nothing that could be done. So I showed up anyways and they were surprised to see me since "they thought I cancelled." Not a single time did I say the word cancel in my phone conversation. I preceded with the pedicure and then into the facial. Half-way through the facial the therapist was texted and it said something like, "we can't do the massage due to liability." Even though I suggested a full foot massage or a head/neck massage (no where near my surgery site). So, we finished the facial and went upstairs. They said something like, "We have decided to honor your massage and reschedule it." That really set me over the edge. I had just had a surprise surgery (so I wasn't in the best of moods or having the best of weeks) and now they are acting like they are doing me a service by rescheduling.... which is what I had tried to do first thing that morning. I held my tongue as long as I could and was courteous and nice, as I always am. And then I said, "It really would have been nice to have taken care of this on the phone this morning." And she said something about her hands being tied and there was nothing they could do. She even had the audacity to tell me how they do surgery. She said, "You always know in advance when you have surgery." I guess she missed the part where I said it was unexpected and an emergency. She runs a salon, not an operating room. While the technicians were nice (and were on MY SIDE) the owner wouldn't budge and eventually told me not to come back for the massage that I paid for. I do not recommend this salon to anyone. Even if you got a free service, you will be treated as a child and like you are getting a free service. I have worked in retail and in healthcare for the past combined 15 years and have never given this kind of horrible customer service or ever experienced it. By the way.... I am 30 and have my doctorate and was treated like a 16 year old. I left in tears after the week I have had. Heed my warning... and stay clear of MC3. read more

Being overdue on my lowlights and highlights - I finally made my appointment with MC3 and asked for Cliff who has again saved me from myself! I am now ready to conquer summer with beautiful hair! I love what he does to add color and enhance the color of my natural hair color. You are the best! read more

I have been going to Mickey for over a decade. I get my hair cut and colored in under an hour and her prices are fantastic. Her spa services are also great and she has a very professional staff. MC3 Salon and Wellness Center is the only place I would go in Charlotte and the only place I recommend to my friends! read more

Unprofessional Owner, Disappointing Customer Service, False Advertising, Poor Communication

I have been using the services at MC3 for years. The owner, Mickey is professional, enthusiastic and always concerned with making sure her clients have the best possible experience. I have given spa services there for gifts, and everyone has always thrilled with their massages, nail care, haircuts, etc. The staff is extremely welcoming and client satisfaction is the mantra. I always look forward to my monthly appointments! read more

I first went to MC3 because of a Groupon and the salon owner, Mickey, cut my hair. She did an excellent job and now I go to her whenever I need a trim. She's exceedingly friendly and her skill w/ tresses is definitely superior! read more

I have been a client for years of MC3 and am a small business owner as well. Lucky for me I have got to know the owner personally and professionally. Anyone who owns a company and considers offering a groupon or living social, CAN I SAY ASK FOR THE WORLD AND PAY FOR NOTHING. I have bought groupons too but not 1 hour away or because it was cheap, I would not use profanity in an establishment certainly would not expect to come an 1 hour late and be seen, and lastly have services and think they were free, I first handed got to witness a client who if I had been the owner I would of lost it . I love living in Dilworth and walking to this awesome place, my massages which"I have a series for$60.00 a time very reasonable and I have a sauna robes shower etc. And it is by far the best massage I have ever had if they run over in time No charge they use all kinds of techniques I love and it is FANTASTIC. It's in a old home, laid back environment and super people. That is the start!!!!! I just switched to having my toes done because the last place I visited I got Mersa. I always get compliments and I love being in a private room not on display my feet love the TLC and I love the nail tech he is soft spoken,nice, and can talk if needed. Which brings me to my last and for me the best Mickey I always love your upbeat and personable touch when I am in, my hair always looks stylish easy, you have helped me when I am emotionally or financially down. I want everyone to know this is a wonderful place to visit FOR everyone. read more

3 hour living social experience. The male massage therapist was wonderful. I received a deep pressure massage that was one of the best I have ever received. He was super nice. The price, however, would keep me from going more often. Zen (next door) gives one just as good for about 1/2 the price. I upgraded my facial and received a dermaplane and Jet microderm type treatment. That was great and I really liked my esthetician. I will return and see her periodically. The pedicure was the WORST I have had. The lady was nice but slapped oil on my legs and ZERO massage. I would never pay full price for this service. The polish job looked like a 5 year old did it. I think she was in a rush since her lunch had arrived. I actually went for a redo pedicure at another place with a friend 5 days later. I told the lady I just had a pedicure 5 days ago and she laughed at the polish job. She said it was very sloppy. The owner was nice but wish she would have looked more closely at my pedicure or asked me about my services privately. I didn't complain about the pedicure when I left since the package was so cheap. I don't think it is good to ask how every thing went when the service providers are in ear shot. read more