Massage: 5 stars Facial: 5 stars…read moreBooking by phone: 3 stars Checking out: 1 Star Fun fact: locals/non hotel guests can book and use the spa with a gift certificate. My spouse gifted me $1,000 for the spa and told me to bring a friend. My bestie just so happened to be moving across the country this summer, so for our last hurrah, I booked us a couples massage and facials. When I called to make the appointment, I was placed on hold until a supervisor could come on the line to make the reservation. I explained that I had a gift certificate and the amount and asked her for guidance. I told her I'd like to do massages but facials were also an option. Without giving me a price, she booked us the couples massage and what sounded like a couples facial. Turns out, we should have just done the massages in order to spend what was on the gift certificate. Also, the facials were not done in the same room and started at different times. Because of that, I couldn't guide my friend, who had never had a facial before, or tell her that she wasn't beholden to that particular type of facial. I felt so terrible afterward, when she explained the trauma of her facial and the rude things her esthetician said about her skin. However lovely the view from the cattle call--I mean waiting area--was including the falcon perched on top of a pine tree overlooking the golf course, or how many settings and features the bidet had, the biggest let down by far was checking out. I had told the young woman at the desk that I was treating my friend and handed her my credit card, you know, HINT, HINT, PLEASE, whatever you do, DON'T say the total amount out loud! What did she do??? My friend was HORRIFIED at the price tag, which was the absolute worst way to end our spa day. I felt so terrible because the entire situation made us both extremely uncomfortable. What a crappy goodbye and sendoff. My recommendation for the Spa is to train staff on discreetness, particularly with regard to closing out the bill. Also, I've been to many spas but this one had the fewest after-shower amenities, particularly for curly-haired ladies.

Hands down the best spa I've ever visited! I would give 10 stars if I could. I had the BFF…read morepackage...top line massage, facial and pedicure. When I checked in I was handed a glass of Rose and given a tour of the facility. Oxygen room, sauna, steam room, fireplace room and mountain view room (which was co-ed but I never saw a man there!) Fresh fruit, snacks, and cumcumber or watermelon water privided. I was actually concerned I would get hungry before I finished, but that turned out not to be a problem! I was so relaxed with lighting and music I actually fell asleep during my facial. I counldn't believe I was that relaxed. The pedicure had anti-gravity chair that actually laid me back...making it my mission to find a place in Cincinnati that provides that! Again, wine helped me to relax and enjoy. Everything here was absolutely top notch. Locals can't book appointments...you have to be staying here to participate. It's worth booking a room. Trust me on that! I never felt so pampered.

Honest spa review: Round 2 hit better than round 1! 2 years later and they have some add on's so…read moretap in for why Sun Water Spa gets a 5/5 yet again! -Red Mountain 5/5 Located on the third floor, you have lockers to store your belongings and you have 90 minutes to make it last. If I could do it again, this is how I would do it: step by step down below: 1. 15 minute sauna session 2. 1-2 minute cold plunge 3. 5 minute sauna session. 4. Rinse off and hydrate 5. Relax and go to your tub Cold plunge treatments are so good for your body. They are a little uncomfortable your first time. But if you can repeat it a couple times, you'll get the most out of your experience! 90 minutes doesn't seem like a long time as it goes by fast... so enjoy the relaxation, enjoy the zen, and just appreciate the view and take it all in as it's been yet again, just what I needed! Thank you Sun water spa! 5/5 yet again!

I enjoyed my soak, but I felt like it was kind of a bare bones spa experience. I've been to other…read morespas that allow people to use the amenities before a booked service, that's not the case here. You'll need to take advantage of the space within the 90 minutes you're allotted. In addition to my soak, I took advantage of the hot tub and the pools on the lower levels. There's a nice Mountain View. There are beverages available for purchase at the front desk. Overall, I thought it was an ok experience and the warm soak was good for my aching muscles.

I don't do spa days very often admittedly. My husband got me a spa day here as a Christmas present…read more I love experiences versus presents. He killed it this year. By time I left here I was so relaxed, nothing could have riled me up! He purchased the CBD package for me. It comes with a body wrap, with a 15 minute extra massage (your basically getting a 65 minute massage. They body brush you, massage you with the CBD product, wrap you up, and while that's absorbing, they give you a scalp massage. I appreciated that the masseuse was careful with my hair. I have very curly hair, and she was gentle and assured my hair didn't look crazy after she was done. Then, after that's done, you get a pedicure as well. It's your standard pedicure, but they massage your legs with that CBD product as well. I really felt like everyone paid attention to detail here, and made sure you were comfortable at every moment. I really appreciated that. Since I don't do this often, sometimes I tend to feel a little out of place, but that wasn't possible here. I would come back in a heart beat, and suggest hinting to your significant other they get this for you as a gift. Or! Treat yourself, because self care is all the rage and wildly important if you ask me.

My wife worked there doing nails, her mother passed away and the salon still asked her to work,…read moreliteral several hours after her mom's passing. She went in for two appointments in the morning and clearly looked like she been crying all night. Between services she was on the phone with the corner about organ donations. They asked her if she wanted to go to her car and take a nap and make phone calls before an afternoon appointment. They do not care about there staff. Just remember when your getting services there, those ladies may be going through something tragic but asked to come do your service anyway. Never get services done by a buisness that treats the employees as slaves. I told my wife to walk far away from that place.

Our stay at The Broadmoor exceeded every expectation. From the moment we arrived, the level of…read moreservice was exceptional. Every staff member was warm, attentive, and genuinely committed to creating an unforgettable experience. The property is beautifully maintained, with stunning mountain views, elegant architecture, and immaculate grounds that make every walk around the resort enjoyable. Our accommodations were spacious, comfortable, and thoughtfully appointed, providing the perfect balance of luxury and relaxation. The dining options were outstanding, with excellent food, attentive service, and a variety of choices that made every meal memorable. We also appreciated the many amenities and activities available throughout the resort, which made it easy to stay entertained while still finding time to unwind. The Broadmoor sets the standard for luxury hospitality. Every detail reflects a commitment to excellence, from the accommodations to the service and overall guest experience. We left feeling refreshed and already look forward to returning. It is truly one of the finest resort experiences we have ever had.

I was very excited to book a stay at the gorgeous Broadmoor Hotel, but prior to arriving I felt a…read morebit let down. I had called two additional times regarding tennis and climbing and never received any follow up from either part. It was overall a great stay and I wish I would've had more time, but I'm glad to have experienced everything. From the moment you arrive on property the staff is very welcoming, attentive and polite. Check in was smooth and the we had a bellman show us to our room, giving facts about the property along the way. We went to the pool, which although it was a bit overcast by the time we got there it was a good temperature. I was a bit surprised by how dirty it was. The view though from the infinity pool/ hot tub was beautiful. We checked out the gym/ lap pool and hot tub over there. The gym is a good size and not too crowded for a Monday morning. They have a nice locker room and other amenities. The lap pool is great too! Turn down service was good, but I almost expected more- pillows were put away but it didn't seem like it was a thorough job - coming from a five star perspective. Also our shades didn't close entirely so the room had quite a bit of light still coming in which we couldn't seem to have the perfectly dark room. Truly a magical place to be, so much to do and see and I would come back for a longer time to enjoy the property nice but it's truly gorgeous just being there.

Great therapy. Staff/owner are easy to work with. Excellent, positive vibes. Highly recommend it.read more

Katie is super sweet! I loved my cryo full body treatment! Definitely the place to go for all your…read moretherapy needs!

My kids "wow! camping is so fun!" While this may be marketed as The Broadmoor's Wildnerness…read moreExperience it's far from camping. It's even a few steps above glamping as it should be for the steep price. However, if you want to experience a few days in a great outdoors The Ranch at Emerald Valley is perfect. After 4 nights at the Broadmoor resort (also amazing) we took the 2pm shuttle up a rocky mountain road to the Ranch. We were greeted by Aaron, a fellow Northwestern alum (go Wildcats) and his incredible staff. There were 38 people total our first night there, which the told us was a record for the Ranch. It didn't feel very crowded though (especially after the craziness of the resort) and most of the people had kids the same age as ours which was a lot of fun. They showed us to our cabin, Hills Cabin, which I realized was the "presidential cabin." It was a huge 2 bedroom cabin that had enough room for 6 kids up in loft up top and a beautiful master suite. + 3 bathrooms and a ginormous kitchen/dining room that we didn't really put to use. It also have a big TV with Netflix and a lovely fireplace. There's a 3rd bedroom that's attached to it, although the 2nd night we were there it was rented by another couple with a separate entrance. There's plenty of fun to be had at the ranch: horseback riding, paddleboats/kayaks, archery, fishing, hiking etc. And if you get a rainy afternoon there are plenty of board games to play both in the lodge and in the cabin. We spent 2 nights here, although with the rain wish we had an extra night to enjoy some of the activities we didn't have a chance to squeeze in. The food was absolutely amazing. My picky children were even in heaven and my little guy has been asking for lobster ever since trying it as their Wed night cookout. Dinners besides the twice a week cookout involves ordering off a menu with plenty of choices for all. I do wish they did a better job with labeling the buffet with food allergies. My son has a serious nut allergy and almost ate a brownie with walnuts because it wasn't labeled and I had to constantly ask if things had nuts and/or gluten in them. They asked for our dietary restrictions ahead of time so assumed they'd be better about this. This really was a very special experience that I think our kids will remember for a long time. I heard this coming week a big family is renting out the entire ranch and I'd love to do the same with family and/or friends at some point, although it was fun getting to know some lovely people from around the country as well.

Absolutely incredible. Breathtaking location, the food was amazing, the lodge is so cute, rooms are…read moresuper nice and so many fun activities and amenities. Staff is incredible. One of the most memorable two days with my family and we can't wait to go back.

Staff is amazing. Love the egym. So many machines and a pool. Love the ymca. Has a very nice…read moreclientele. Always greeting each other and treating each other with respect.

Hello, I just came out here to say this location is horrible to visit. The staff are very…read moreunprofessional and rude. Every time I call to ask a question, they avoid answering and hang up. For example, I asked, "Can I bring my lacrosse stick in and use it on the treadmill. All I would be doing is holding it in my hand and running with it. The lady on the phone, in a rude voice, said, "No, bye," and hung up on me. Before, I could speak. Every time I go to this location, when I walk in, they do not even acknowledge me. Even though they are not doing anything, I say, "Hi, how are you?" and they do not respond. They stare at me when I leave, and when I say thank you and have a good one again, they just stare and do not respond. Furthermore, when I am in the gym, 95% of the time there is no staff down there. Even when there is, they sit on their phones, and they look down. They do not even walk around. They sit there on their phone, do not acknowledge you, and when you go to ask them a question, they stare at their phone and then say they do not know. On top of that, I am paying a ridiculous amount of money to go there each month. It is wild how much they charge you since no one goes there anymore. A lot of their equipment is outdated. It is also very dirty and not very clean. Personally, the staff there is very rude. They do not really take you seriously; they look at their phones, do not respond, and show a lack of human decency. Personally, next summer, when I am back, I will not be coming back here. I am very disappointed because I am paying a lot of money to get disrespected. I can see why a lot of people are not at this location when I go there: the staff is ignorant. When I was younger, the YMCA used to be a fun, happy place. The staff were nice and would greet you. Now, when I walk in, they sit on their phones, do not answer my questions, and have an attitude. I am highly disappointed in how the YMCA has changed over the years. Comming back to the YMCA I thought it would be still very lively and be a great place, but it has gotten sad depressing and it is dirty and not clean. I advise you to choose a cheaper gym so you do not have to pay these high rates, and maybe the staff there will treat you better than any YMCA in Colorado. Thank you!!

I found Elevation Hydration online after suffering from flu-like symptoms for over 10+ days. My…read moreonly regret, is not going sooner! The Immune Tune was just what I needed and felt much better later that day. I arrived fatigued and dehydrated and felt a positive difference as soon as I walked out. I 100% recommend this place if you're feeling under the weather or just need that extra boost of vitamins. So grateful to Elevated Hydration.

I want to warn other parents: this is not a place that should be working with children. The staff…read moreclearly had no pediatric experience. They jabbed my child's arm repeatedly, moving the needle around with no idea what they were doing. I even told them ahead of time, "Please don't traumatize my kid -- you get one shot," but they kept poking and jabbing her anyway. My child ended up crying hysterically, in pain, and terrified. Her arm hurt the rest of the night, and I had to ice it to help with the swelling. If you have kids, do not bring them here. This was a traumatic and completely unacceptable experience.

Awesome place. Friendly people. Everything was nice and clean, I wasn't expecting them to be so…read morewelling to walk-ins but I was wrong.

My husband and I decided that we wanted to get massages before we went on Christmas leave, so my…read morehusband chose the closest place to where we lived on Ft. Carson. Which just so happened to be off of B street. He called and asked if they did walk ins. A lady answered and said that she wasn't busy, so we drove over there. When we got to the store there were two doors that looked like entrances. We tried the first one and it was locked. We proceeded to try the second door, which looked a little sketchy to say the least, and it led into a corridor. Once we got in this corridor there was another pink door. Next to it were two notes. The first saying "ring door bill" and the second saying "ring door ball". Which I just laughed at and rang the door bell. A basically naked woman answered the door, covering half her body behind the door, and my husband and I were quite shocked. He said "I called about getting a massage." She then looked at me, looked back at him and said no we don't do walk ins and shut the door in our face. Needless to say, I'm pretty positive that this is a whore house. Would not recommend.