This is truly the best Day Spa in Maryland. Tishna is a highly skilled tech... I've moved out of state but still ensure I see her anytime I'm in town. The space is very clean and lovely. I feel like family everytime I visit. It's definitely worth buying their package deals when they offer specials on them as well. Great value for money. They also offer great products to meet all of your needs. Why are you still reading? Go book your waxing/massage/facial and enjoy an amazing visit. read more

I've been coming to this medi spa regularly for 3yrs now. I first learned of the services through my Dermatologist, Anita Henderson as this spa has two locations: In the MD office in Columbia & In a private space in Ellicott City. I've gotten services in both locations. In three years, I've had: laser hair removal, dermaplanning, microdermabrasion, facials, Vi Peels, Microneedling, eyebrow threading and Brazilian waxing. Sonia is both owner and my medical Esthetician and Tischna her sister works as Esthetician and master waxer. Coming here in conjunction with seeing my dermatologist, my skin has NEVER been better. The spa is clean and well maintained. In fact, they just remodeled and now carry Aveedo products. The staff is professional and thorough. Your next appointment is indicated on your receipt, via a text message and a confirmation phone call. They are always running package deals which really helps as far as saving coins. Although they offer tons of products, they don't upsell or push products on you... they don't need to. The services speak for themselves and the products they sell are what they use. So, if you like your results, you are more inclined to purchased them to continue the regimen at home. They will often host open houses to present new services & products. Sonia often attends seminars to ensure she is on top of her craft and is offering her clients the best that's available. She's had quite a few articles written on her and has received awards. I've compared prices here with other spas in the area and unlike other spas where they will make a service a la carte (unbeknownst to you), it's a complete service here and it's much cheaper. So if you want high quality spa services from a leader in her craft, come here. You won't be disappointed. read more

I walked in with my shoulders and lower back on fire. I tried a massage at Luna's, and I am absolutely pleased. The place is cute, clean, and the cost was more than fair. I will be back! read more

Adult acne sucks, but Luna's Day Spa has been my saving grace for over 10 years. I thought I had everything under control, but what can I say, middle age comes at you fast! My skin tends to erupt on a monthly basis now and when nothing else seems to help, I schedule a VI Peel and it helps tremendously. I'm always worried when I have breakouts because of the dark spots they leave, but the VI Peels help minimize any discoloration. They also introduced me to the Obagi line a few years ago and that has made a big difference with the dark spots too. When I first started coming to Luna's years ago, one of their first suggestions was for me to wear sunscreen everyday. Being a women of color, I didn't think I had to worry about sun damage. Sonia explained how women who have more melanin in their skin like us (I'm AA with medium brown skin, she is Indian with light brown skin) are prone to hyperpigmentation in a way that I understood. Now here I am years later rejoicing at the fact that I starting wearing sunscreen everyday back then. I can only imagine how bad my spots would be by now if I hadn't. I always see Tishna or Sonia for my appointments and have been very happy with my results. I have had various other services with them over the, but their acne facial is my other go to treatment for when my hormones wreck havoc on my face. I think there is some sort of clay in one of the masques that helps dry the oil in my pores right up. The extractions help get rid of those dreaded whiteheads. Although a necessary, but painful evil, extractions aren't as bad since they have you sit under the steam machine beforehand. If you, like me, are a woman of color and struggle with adult/hormonal acne, pay them a visit. You won't be disappointed! read more

Went to this spa for the first time after booking a multi-service package for myself and my mom (body wrap, facial, massage), and we were both extremely happy with the experience. The massage therapist and esthetician were both wonderful and did a fantastic job providing the services and making us feel relaxed. The ambiance of the spa itself was great as well, very calming and quiet, perfect for spending several hours recharging. My mother, who lives out of town, has already requested we return for another massage on her next visit, and I can absolutely see myself regularly going back for facials and massages. Also very reasonably priced compared to other full service spas in the area read more

I've been going to Sonia at Luna's Day Spa for the past 3 years. I can honestly say she's the best esthetician in the area. Prior to finding her, I was on the search for someone I could see regularly to maintain healthy, youthful skin. What I'm the most impressed by is her extensive knowledge and education. She has also introduced me to a SkinCeuticals skincare regimen that has changed my skin. I can't say enough good things about her. You won't be disappointed!! read more

Went here for the first time for a Groupon brazilian. It's a small place with a quiet atmosphere. I arrived early and they took me early, which was nice that they weren't behind schedule. My esthetician was friendly and efficient. She did a nice job on the waxing, and check-out was quick. No complaints at all, and the Groupon made it a bargain. I would go back. read more

First, I normally see Tishna, and this review is in no way a reflection on her. She's amazing. It breaks my heart to stop seeing her, but I can't deal with the staff anymore. Today, for the fourth time in my history of going there, I arrived to an appointment that did not exist. It seems every time I go there is a new receptionist, and their appointment system must be very complicated, because I have made multiple appointments, wrote them clearly down, and then arrive to find they just either do not exist, or have been put in VERY wrong. The first time or two, I figured I made a mistake. This has never happened with any other places I frequent (hair salon, drs, etc), but I'm human. So I assumed I screwed up. Third time? I was upset. Fourth time? I can't waste my time like this! Tishna, if you ever branch out, let me know, but sorry, I have to find someone else if I can't actually get an appointment! read more

These loosers hid my comment on Google reviews. And on top of that they still send me texts advertising their spa. So decided to post it here because I wonder how many such reviews they have been hiding from the public ... Giving themselves a flawed popularity. Review. Horrible. I am someone who mostly follows 'if you don't have something nice to say then stay quiet', but I just can't do that in this particular case. I went for "a day of comfort" package. Most disappointed with facial. The best thing was steam room. It would have been fine if only the facial was followed right after. About the facial - I am someone who has blackheads and acne. Explained everything, she inspected my skin and tried to sell products and etc during the facial ... it was first of all very painful. And once I came out of the facial, I had plenty of scars all over my face. Prior to that I had a few scars which were not that dark , that too only on one side of my face. About 4 scars from way back. Now I walked out with bad scars all over my face. I even ask her before leaving saying, can you look at my face, is it supposed to cause so many dark spots? She said "no , I did it very lightly. Right now face will be pink because of the facial. No marks will form". I'm looking at the mirror in front of her like 'do you not see all the dark sports forming?'. Fast-forward 5 months later - All those spots turned into dark dark sports/scars. My face looks so busy with all those, every one I come across ask about what happened suddenly to my face. I don't think any number of chemical peels would do any justice anytime in the near future. It's just so deep regardless of using the best sunscreen. She spoilt my face ... and the worst part is ... the package itself was much for me but I got it as a present for myself for my birthday. On top of that additional for asking for a deep tissue massage instead of Swedish massage. Although the massage therapist was actually not bad. And on top of the bad experience they want a good tip. The scrub was not really a proper scrub, it was just so rushed and light. It's not that I'm disappointed that's bothering me ... it's just that even after months I'm suffering from the deep spots all over my face. Just not fair to provide facials when you are not experienced at it - some of us pay money to come for these not because we are filthy rich but because we really do want to once in a year treat ourselves. If my skin scars don't get better by the end of 12 months , I am going to come back and give an update to the world about how ruthless you are - if you don't genuinely care , don't fake it so well at least. And I don't even know y this won't let me post without one star. Let me just say that star is for the massage therapist. I'm just hurt that there is no way u can undo the permanent damage you have done to my face and weren't considerate enough to be cautious. read more

Bought a laser hair removal package through Groupon for the bikini area. The whole experience was terrible and I'm reporting them to Groupon and never going back. The technician doing the laser hair removal was mean, unprofessional, didn't do a test area, no prep, no skin tone discussion, no discussion of do's and don'ts of laser hair removal, she just started zapping rather painfully. I've had laser hair removal at two other places and they were thousands of times better and more professional than this joke of an operation. They definitely ripped me off too in the amount of area lasered. She zapped so few hairs and then told me anything else would be an upsell. Give me a break!! Don't go, don't go! Terrible terrible terrible. read more

This review is long overdue...I am in the market for a message and I saw a special that Luna was running. My regular person is booked for the next several days. I thought to myself I would give this place another shot, but I thought I would check the yelp reviews to see if it had gotten any better. I guess not. I bought a very overpriced hair removal treatment from the spa. It really did not work, but more importantly during the service the technichian was complaining about politics (the president and small businesses, taxing, blah blah, she was passionate about what she saying and very close to me because it was a chin wax, that she actually flicked spit on my face (more than once)...this WAS NOT intential BUT two things: 1. I am paying alot of money for this service...I want a calm, serene atmosphere 2. I do not know you well enough for you to share your political views about the administration not thinking about small businesses etc...I am getting a service...I dont care. She was nice enough, but the loud talking, attempting to make conversation and the untintentionally spat was enough for me not to go back. I am a firm believer in supporting small businesses but their services seem to be VERY overpriced for the quality and actually delivery of the service. read more

Loved it! Had the most relaxing time ever. My esthetician was great. She did a wonderful job doing the European facial on my face. Will visit again. read more

I continue to be amazed at the quality of services available at this Spa. I have been Tishna's customer for 10+ years but had never booked a massage until recently. I took advantage of one of their amazing offers and scheduled for a weekend massage with Sang. It was outstanding. I have several sports injuries which can be quite painful, and his massage coupled with acupressure and energy work made my shoulder more comfortable than it has been for years. I highly recommend these friends - for facials or massage - honestly-you will be giving yourself a wonderful gift read more

I had a nearly identical experience to the two above. Very frustrating from a time and money ($60 plus tip for less than 10 minutes of service) perspective. read more

This is a review update, and I am happy to report that I am a happy customer of Luna's Day Spa. Sonia, the owner, had reached out to me after a bad experience with redeeming a groupon, and I really appreciated her thoughtfulness. I went back yesterday for a Brazilian wax and worked with Trishna. She was wonderful and made me feel very relaxed. She also talked with me about trying hard wax, as the last time I used soft wax I had a bad reaction to it. I found her to be very knowledgeable, personable, and professional. After I got home and took a closer look there were a few very minor missed areas, but nothing I would have ever really noticed myself. All of the staff were very friendly and welcoming. I would definitely return next time I am in need of a waxing. Thank you Sonia and Trishna! read more

For my birthday I received a Luna's gift card for a facial and a massage. Both experiences were relaxing and reviving and I would recommend Luna's without a second thought. I was taken back at the scheduled time and quickly attended to. When my esthetician learned it was my birthday she returned with a very nice birthday basket containing an individual sized bottle of wine, fine chocolate, trial size beauty products and a lovely glass picture frame all wrapped up very pretty. I found the receptionist as well as the esthetician and masseuse to all be very friendly and welcoming. I arrived feeling stressed but left relaxed and revitalized. I would recommend Luna's to anyone wanting to "get away". read more

I got a groupon for me and a friend. The microdermabrasion was super fast, it lasted like 15-20 min and I left the place with my face all red! I've had a microdermabrasion before and never left the salon red. I felt they did a not so good job and it was not even worth half off. So disappointed. I think I have more red marks on my face now then before going there. read more

Had a living social for a brazilian and I called a few weeks in advance to book my appt. The spa itself is nice and pretty and they don't double dip which is great. I had soft wax which was fine and the process was the usually level of pain. However, when I got into the car and started driving home, I started to feel a strange burning. When I got home and checked, I realized she must have had two strip overlap a little and a strip of skin was raw. There was also quite a bit of hair that she missed and some residual wax. I've been getting waxed for years so I know it's not uncommon to have a few stray hairs and some residual wax, but there was quite a bit of both. It's been a few days and the raw skin has healed. I won't be going back, just my 2 cents. read more

Love love love Luna! The care and attention from both Sonia and Tishna is unbeatable. The ambiance of the spa makes you feel like you are on a peaceful retreat. My skin always looks so good after my facials and I always feel relaxed. After expressing some skins concerns to Sonia she recommended a line of creams for me that have done miracles. She first gave me samples to make sure I liked the brand before i committed, and now I get compliments on my skin all the time. The receptionist is also lovely, very sweet and professional. I highly recommend Luna if you are looking for a spa with excellent quality treatments and personalized attention. read more

Always great service. Tishna is very knowledgable, I wouldn't go anywhere else for my facials. A+++. Everyone there is always pleasant.

Luna's is a wonderful spa. I've had a fantastic massage here and they have lots of services to choose from. I mainly come for the eyebrow threading. Tishna is amazing and so sweet. Great prices and so easy to make appointments. They're always great about accommodating my schedule. I wouldn't go anywhere else. I used to live in Alexandria and still came here for services. read more

I began coming to Lunas Day Spa based on a friend's recommendation for Brazillian wax services. I'm glad I did. Tishna is fantastic at her job. I told her I was afraid of the pain and she recommended hard wax. She even had a stress ball for me to squeeze. She is fast and efficient and makes me feel comfortable. I've been a regular client now since February 2013. read more

Masseuse AJ was great. Shop quiet and pleasant. Very humid and sticky though, suggest humidifier.

I received an acne facial plus glycolic acid peel. The facial was good and was told to follow up with Obagi clear and SkinCeuticals enzyme face wash. My skin did not react well to the Obagi clear cream. Sonia, the owner, was not receptive when I reported my allergy to the cream. She claimed my skin was "purging out toxins." Maybe a fair assessment but Sonia was not willing to accommodate nor find another product. She simply kept insisting I continue the clear cream despite my adverse reaction. I was able to return the cream. But her attitude after the minor discord, although civil, was not pleasant. I'm sure the spa is good because they have good reviews. My experience was not the best. I wish them well. read more

I purchased two laser packages for use at Luna's Medi Spa; one for my bikini line and one for my underarms. I have gone to two of the three appointments and have had a terrible experiences both times. When I scheduled my first appointment over the phone, I wasn't given ANY information on prep for the treated areas. I was told the bikini treatment would be applied one inch within my underwear line. At no point did the office ever contact me to remind me of my appointment nor did I receive any information via email or mail. Luckily, I remembered my appointment date and did have the common sense to shave the areas to be treated. When I visited the spa for my first appointment the technician began the session by making fun of a previous client who "had failed to shave his back, due to the fact he was getting a divorce." I found this extremely unprofessional and uncomfortable. The laser used at both of my sessions was outdated. It did not have a refrigerated/cool tip, so the procedure was quite painful. To minimize the pain a small mobile fan was directed at my armpits and groin. I wasn't given any disposable underwear to wear during the procedure, which is standard procedure. The gel used, and water which was applied using paper towels of all things, after the treatment both dripped down onto my clothing and underwear; neither of which I was told to remove. I question the sanitary of both. 1) I left with a huge wet spot on my dress, looking like I had urinated on myself. 2) If none of the clients are removing their underwear, how is the machine and table kept clean? Also after my first appointment it seemed as though the laser was not used within my underwear line. But I thought maybe it was just too early to tell what the results would be. Before my second appointment, I visited the spa's website to learn more about their business. The website stated, "No local anesthesia or pain medication is typically required; however, some patients may prefer to use a topical anesthetic when sensitive areas are treated." After reading this I called the office and requested the topical anesthetic. I was told over the phone that it would cost $10 per area and that I'd need to arrive 30 minutes early for the lotion to work. The day of my second appointment I arrived 30 minutes early. I told the receptionist that I was early to receive the anesthetic. I was told to have a seat and the Tech would get to me soon. While sitting in the waiting room I listened to the two receptionists badmouth other clients behind their backs. I was shocked. After 30 minutes of waiting, the Tech finally called me back. She told me at that Luna's didn't offer topical anesthetic; their insurance didn't cover it. When I told her I had talked with the receptionist twice about it and had confirmed it on their website. She then defiantly told me, "that would be for the face area." I proceeded to have the treatment without the option of numbing cream. Weeks later it is now quite apparent that the 1" area within my underwear line has not been treated with the laser; whereas the hair outside my underwear line has come back thinner and finer. Because of this error, along with the incompetent staff, the Tech's rude and unprofessional behavior, and lack of sanitary precautions, I will not be returning for the final treatment. Such a shame as I've had family and friends who've been extremely happy with their laser packages at other salons. read more

The nice,clean and decorated salon well. It was nice first time experience with facial. would consider to go back. read more

After months of research I decided to try dermaplaning and this was the first spa I was able to find in my area providing the service. I decided on Lotus because of the convenient location, I have sensitive skin so I knew my skin would most likely be irritated afterwards and would need to rush home. They were able to book me pretty quickly,responding almost immediately to my inquiry. When I booked I should have immediately picked up on some red flags since there were some discrepancies with what the website said and my over the phone experinece with whom I'm assuming is the new receptionist. I didn't get booked with the two women every speaks so highly of. To be honest she never confirmed her name to me. Went in waited a bit longer then she told me, which is fine because the waiting area was comfortable enough. When I went into the first room, right near the waiting area/front door, I had a chance to get some what of a look at the dimly lite room and wasn't too impressed with decorum, a bit cheap. Laid on the table and I explained that this was my first time and I have super sensitive skin but was looking for dermaplaning with a mask. She prepped herself which was the minimum steps needed to prepare. She was a bit of a talker, which isn't very comfortable with a scalpel on your face, however, when I felt safe I would kindly respond. It started off as a good experience and then she cut my upper lip. I felt the blood trickling but couldn't move or say anything since she was working near the mouth area. Maybe 30 seconds later she get a tissue and places it on the area and slightly squeezes and says "oh you have a blackhead I'll just extract that" ummmmm no honey you cut me, which would have been fine if you owned up to it. She finishes and my skin feels a bit irritated so I warn her again about my sensitivity. She pauses and states " I will give one of our best calming masks it will be great". She starts layering my face and I smell the perfumed mask and knew it would not be great. I laid there praying for the best outcome waiting for about 5 minutes. She comes back wipes it off and my skin feels inflamed. I knew the last step was a moisturizer and stressed again that I have sensitive skin. She lathers me up with a highly scented moisturizer. ... Seriously I wished this worked out but this was about 3 days ago and since then my skin is broken out, extremely dry, and recovery from the flair up due to the products. A therapist should listening more closely to clients. Also she didn't dermaplaning my whole face and she used one of those illuminated magnifiers. Never going back. She called. I ignore it since the whole time I went she was only focus on selling me more facials or their black Friday promos. read more

Bought their hair-removal package through groupon for lower legs. Scheduled appt. They called several weeks later and left a message saying they had to change the appt. The new date and time didn't work for my high-schooler for whom I bought the groupon. Luna's said the evening time they had originally given me was no longer possible. She also said that "for lower legs, the darker skin was not covered under the groupon" and all this was stated on the coupon. I went and checked, and all it said on the coupon was that the treatment might be less effective for darker skin. I called groupon, and they're giving me a refund. The rep was polite, but did not agree the merchant had been at fault. I found the experience with both Luna and groupon unpleasant and difficult. I have a very disappointed high-schooler whom I have to appease. read more

Must say I was disappointed. I purchased a half off microdermabrasion coupon from Groupon for around $40. The esthetician was basically pushing thier $80+ facials as she actually said to me that the microdermabrasion would NOT do anything for my face unless I purchased the facial. Further the treatment was only 10 MINUTES!!! Seriously people, half off; so your saying that an $80 treatment is only 10 MINUTES. Yeah, right; this Spa is faking and they took my money. I am truly disappointed. I have purchased many different services from Groupon/Living Social and I actually received the full service for the half off. This Spa was simply cutting their services to get more money. STAY AWAY!!! read more

I, too, used a Living Social coupon for the $99 microdermabrasion. The aesthetician was dismissive and though the coupon stated the procedure should take 20-30 minutes, she took a paltry 10 minutes and I was out the door. Sorely disappointed, I would not recommend and I will definitely not return. read more

I was not at all impressed with my visit at the Luna's Spa in Ellicott City, MD. It was recommended by my Dermatologist & Esthetician at her office. I had a 15-minute consultation which was fine. I made my appointment with her however when the day came to my appointment, she was not there so the sister (who is also part-owner) did my peel. She was late because she came from her own hair appointment. She was not prepared and had her cell phone by my ear while she was giving me my peel. The treatment lasted not much longer than 15-Minutes. She cleansed my face sub-par and I felt like she was rushing. I have experienced other facials & peels before and it is usually 45-50 minutes long with light head & neck massage. I highly doubt I will return to this spa. I was not impressed. Also, the receptionist at the front desk quoted me the wrong (of course higher price initially quoted to me) when it came time for me to pay and the sister kept trying to sell me products. There are too many other medical spas that are willing to provide their customers with care & attention. I will also more than likely inform my Dermatologist that I was not too pleased with this spot. Save Your Money!!! read more

Love this spa! Regularly get facials with dermaplaning. Just recently started getting microneedling. Very clean, Sonia and Tishna are excellent and very professional. Highly recommend. read more

the owner Sonia is extremely rude. While I was there she was either on her phone or talking to her staff about the client she just had- and let me just say that she was not saying nice things about them. I don't trust these ladies. Steer clear read more

TERRIBLE SERVICE STAY AWAY!!! It's a hole in the ground, their customer service is awful and they half ass EVERYTHING! Don't waste your money here! read more

This was my first time ever going to a spa and being new to the area I came to Luna's Spa based on it's really great Yelp reviews. While I arrived on time to my appointment, I had to wait an additional 15 minutes for my experience to start because they were behind. I was pretty upset about that after asking the staff member at the front counter twice were they aware I had a 1:40 appointment. Due to this, it made me late to my next engagement. The facial I received was ok. I paid for an hour but I got 40 minutes so I don't know it that's how it typically goes or what. Lastly I had to remind them that I also requested for my eyebrows to be waxed once I was walked to the front counter and oh my god she completely ruined my eyebrows. She literally took no time to ask me how I wanted them, she didn't trim them to make them neat nor did clean wax the top of my brows. This was literally the worst part and the worst eyebrow service I have ever gotten in my life. I left with my eyebrows looking so terrible that my eyebrow service was deemed complimentary and no effort was made to at least even them. I had to pay to get them fixed today. With the lateness, the short facial, and the crappy eyebrow job I was offered my military discount and sent on my way. I will not be returning to spa. read more

I had made an appointment at 11:40am. I left the house around 11:15am and while on the road, I received a text message that Luna's Spa was trying to reach me. I was unable to answer or call back as I was driving. When I got there, I was informed that there was a delay by another customer and that I had to wait till 12:10pm. So I sat in the lounge to wait and it took longer than expected and finally was called in around 12:25pm. The lady left the room so I can take my pant/underwear off and there was no towel ready for me ! There was a towel on the bed, but no extras for me to cover my private part. So I had to slip in that towel. When she came in, she immediately told me to get back on that towel so I had to move out and then sat on top of the towel. Really, there should be an extra towel for me to place on top of my private part, but she didn't provide any through the wax service. Although the wax job was fairly good, it was a bit messy as I can tell she was rushing to get the work done. The wax was all over so it was kinda messy as compared to the other spa places I visited which was immaculately cleaned. When it was done, she left the room to allow me to put on my pants/underwear. The room was lit on so I can see everything - the towel that was on the bed didn't look very clean. It looked like it was a very old towel so really I think Luna's Day should provide clean and fresh new towels. I wasn't happy that my butt was on that old towel. Despite all that, I was impressed with the skin result after the wax. No redness at all and the moisture retained there. However, I am still not sure if I will return. It is just that I was spoiled by other spas where it was so clean and no messy wax and the towels were available for me to use to cover my private parts. read more

Let me start off by saying I will NOT be returning, ever! I bought 2 groupon deals for laser hair removal for bikini area (2 packages = 6 total visits.) On the first visit I was told I could get the extended bikini deal for $50 extra dollars. This amount was to cover the first 3 visits, and I just had to pay $50 again for the second 3. I'm thinking, "Ok, great deal." Nope. Over the next 5 visits there were several canceled appointments, including one that the lady never even recorded, so when I showed up I was told in a very rude tone that I did not have an appointment that day. To make it worse, she wouldn't even work with me to reschedule a sooner appointment. On the 4th appointment I was supposed to pay the extra $50 for the 2nd package, when I was informed that the price was going up and there was NOTHING I could do about it. She said it would be an extra $50 PER SESSION because THEY didn't get their pricing right in the Groupons, and they were losing money. That is their problem, but they made it mine. So I was stuck. I had already paid for the package and didn't want to waste it getting less hair removed than when I started. So I paid her. As it turns out I probably would have gotten the same results if I had gotten the regular bikini. After 6 sessions I have patches of hair everywhere that still come back. I have been to 2 other places for different body parts and have never had results this bad. Bottom line: It was unprofessional, the lady was rude, scheduling/keeping appointments was a nightmare, they changed the pricing on me, and it was not effective. I wish there were reviews like this before I went. Hopefully this will save someone else the hassle though. read more

I've been to Luna's several times for a Brazilian. I think they are always professional, friendly and have very reasonable prices.

I bought six laser treatments for my underarms via Groupon in January. The location itself is relatively nice, clean and easily accessible. The spa called and rescheduled my appointments four separate times, one literally five minutes before my session was to begin. One appointment they did not record at all and would not fit me in or reschedule me when I arrived- the technician practically accused me of lying. The technician repeatedly complained about having to accept the groupons, how management had "screwed up" and she was losing money over the promotion. She whined about how much each laser "zap" cost her and how the groupons didn't cover even the cost, let alone yield any profit. I can't imagine I put too much strain on her wallet as after six sessions, there is absolutely no difference in the appearance of my underarms. It has been several months since the last session, and it is clear that the treatment was completely ineffective. It was a complete and total waste of time and money. Nothing about my physiology would make me anything less than an ideal candidate for this treatment; I have been getting bikini laser sessions at a different spa and can definitely see a change after each one. I couldn't be more disappointed, and now have to go through the entire process again at another spa. read more