I've used this place a few times now, mostly for bathing and pedicure, but recently had them take…read morecare of my dog for a few days while I was away on vacation. On my return trip via Snoqualmie Pass, I got unexpectedly delayed by a traffic jam, which put my arrival time after their closing time. I was stressing, thinking they would charge me for an extra day, but I called them and explained to my delay, and they agreed to meet me up to a half hour after closing time. I did so and got my dog back :) nice of them to accommodate. Note that they do require kennel cough inoculation, plus a poop sample, before they will accept your dog for boarding.

This was actually meant for the seattle canine club in capitol hill. The grooming was needed…read more Charlie and the owner were very kind and patient.

The staff at DDL are truly wonderful and care so much for my dog, who has been coming for daycare,…read moreboarding and grooming for over 3 years. Anneke, Anne, and Allison are all so wonderful. Sabrina is a star, she is smart, attentive, and quick to respond. They all go out of their way to care for my pup, and I feel like they care for him like their own. I have seen some turnover of really great staff over the years, I hope management works hard to keep great staff, because I know retention of these great workers equates to my dog getting great, safe, happy care!

Only great experiences at DDL! My pup always comes home nice and tired and happy. They even offer…read more15 one on one ball sessions

Do not bring your dog here for grooming if you have a doodle…read more We brought our Cavapoo in yesterday for grooming and he walked out shaved. I will never bring my dog back to this location after this experience.

Ive been there about 10 times and thought it was ok until today. Terrible customer service,…read moreterrible anti customer policies. A few days expiration on a vaccine with no exceptions sounds anti science and silly.

HIGHLY recommend Pet Paradise Eastside! The team watched over my corgi, Kylo, for a week and he had…read morea blast. Kylo went on daily walks in the forest and got lots of play time with other dogs. The care team was extremely responsive and sent 4-5 photos daily (sometimes twice a day). They also do an amazing job actually taking good pictures as opposed to any picture.

They send so many pictures of your dog! They take the dogs on hikes! Our golden has been twice and…read morewe've had a great experience both times.

The employees are so kind and helpful! As I was checking in my pup for a grooming appointment I was…read moreapproached by a lovely employee who offered some guidance with food options, treats and other health to food related questions!! My pup came back clean and very happy & I came back with a little more knowledge on how to care for fur babies. That's all I can ask for! Will be going back

I've lived in the neighborhood for 30 years. Great dog has successfully stayed in business for 25…read moreyears. The owners know how to hire exceptional people. I was greeted upon entering the shop. That is uncommon, 1st class service! Both Sophie and Ashley were pleasant and acknowledged my dog and I asking how could they help. My dogs have received training and grooming at competitive prices. Sara is a gem! On short notice, I was fortunate to have Cooper's nails cut. He doesn't get nervous anymore. Sara has a way with him. I'm grateful to everyone there because they genuinely love dogs and are devoted to caring for our beloved pets. Kudos.

Excellent experience with this family run business. We were in Sequim for a few days on a getaway…read moreand wanted our Boxer boy to have some fun of his own. We'd never had him in daycare so I had a lot of questions and hesitation but they were prompt to respond each time. Our pup ended up having a great time with no issues with the other dogs. The two men we met that are in charge of overseeing the dogs were informative as well as understanding my nervousness about leaving him for the first time. There was ample paperwork to fill out but that proved they are cautious and fulfilling their responsibilities given their good reputation. It went so well we took him back a second day. They are a good 15 mins. off the beaten road in a very rural location but was worth the drive. Would definitely use them again if in that area.

Odin had such a great time here! He romped and rolled around with other dogs, slept like a king in…read morehis comfy room and enjoyed Tyler and the crew caring for him. We will be using Country Paws on our next visit to Port Townsend.

This is one of the worst experiences I've had as a customer to any service…read more I have a 4 month old puppy and our first experience, several week ago was fine. We had a doctor evaluation and a vaccination. It went well though I was kept in waiting for a long time -- but didn't think much of it. A second follow up appointment was this morning, 3 weeks later. I come in, my puppy is calm and relaxed. We had just spent the weekend with new people and a new dog (our parents) and he did just fine: no barking, no fear, no issues whatsoever. He's never had any negative reaction to anybody or any other dog. The assistant comes out while I was waiting and quickly takes the puppy out of my arms and rushes him into the back room. I ask if they need me to help or anything (since he's a puppy and this is all new to him!!). They said, "no, they aren't allowed." I ask why I was present the last time they vaccinated him, and they said, "Oh that was a doctors appointment." This was news to me -- that I wouldn't be able to sit next to him during it. This is surprising since I'm allowed to be next to my human child when he's vaccinated! So, I sit in the waiting room, and soon enough I hear crying and a yelp. The crying and yelping increase in loudness... it starts getting bad. Fascinatingly, her priority was to charge me while my dog was yelping (so I'm going through the motions of paying for the visit, which is very hard to do while listening to your puppy cry). I ask the front desk if they need me to help. She goes in the back to ask. An assistant comes out and explains to me that they haven't even started the shot yet and that the dog is trying to bite them. I tell them he's just a puppy and is probably terrified. The doctor (presumably) comes out and explains to me that they're trying to put a MUZZLE on the dog and that "I won't put my staff in danger." When I reminder he it's a puppy and that he was fine the last time I was in and that maybe he just needs me to be there to calm him down -- she explains to me that the dog will need socialization and that he's dangerous. And that "maybe I should find a different place." It blows my mind that she thought my tiny little 5.7 lb puppy was DANGEROUS! She says, "well maybe we can try with you but the second he opens his mouth we're done." At this point, I've had an enough and tell her I'm going to find somewhere else. This was beyond frustrating. I'm a NEW puppy owner -- never had one before. I'm trying my best -- as far as I can tell, my puppy is fine. We have people coming to the house all the time. He meets with other dogs just fine. He's non-reactive on walks (absolutely NOT reactive). He's already house trained! He knows tons of commands already having only had him for 3 weeks -- "sit", "crate", "water", "outside", and we even trained him to push a button (we're trying to teach him buttons for words). The issue is the dog simply was terrified and they made it far worse by forcing him -- and trying to PUT A MUZZLE ON HIM. He's never seen a muzzle in his life... of course he's going to freak out. This was traumatizing to both me and my puppy. This place SUCKS.

My dogs and cat have been established at this clinic for several years. My experience with this…read moreclinic shows that they lack compassion, they lack professionalism, and they lack the knowledge and expertise required of their station. The only reason I gave 2 stars is because 1-star ratings lack credibility, and I want you to take this review seriously, and to take your pets somewhere else. For example, when my dog was in a medical emergency, in which both his vision and his life were on the line, the only thing I asked of The Family Pet, who had seen him three days earlier, was to make four outgoing calls on his behalf in order for me to schedule an emergency appointment with a specialist. That is the ONLY thing I asked of them. William at the front desk literally told me, with my dog in the middle of a medical emergency, and with my dog's vision in immediate jeopardy, "We only have the time to make one outgoing call for you. We're too busy to help." I begged. He literally said, "I can't." I said, "Please do your best," and instead of promising to do his best, he put his energy into making excuses as to why the clinic's overwhelming level of business justified his lack of compassion, abysmally poor customer service, and outright neglect of a patient experiencing a medical emergency. So, that is the kind of compassion and quality of care you can expect from this clinic: they will put more energy into justifying their lack of helpfulness than they will put into creating solutions. I should also note, my dog had seen the vet 3 days prior to this incident. He had stage 5 cancer, and the veterinarian didn't notice. She gave a dying dog a clean bill of health and a recommendation to see an ophthalmologist. So, in addition to the quality of customer service, you can also expect clinicians who confuse having a medical degree with having a certificate from the dog training academy. For the sake of your pets who deserve MUCH BETTER, please choose a better clinic.

We boarded our two little dogs for the first time and they loved it! Highly recommended!…read more Very attentive staff and a spotless facility!

I brought my bitch in heat and my intact male in to be groomed. I told the groomer that she was in…read moreheat and that they were to be separated. When I came to pick them up she asked me if I wanted her to bring them to the front. I said yes, but to bring them one at a time since my bitch was in heat. Next thing I see is she is coming out with both dogs. I grabbed one of the dogs and said "No. She is in heat." The groomer responded with "I did not know that". It's one thing to make a mistake but another to lie about it. Additionally, I wrote a letter describing this situation to the owner, Vicki. The manager replied with an email. To it she attached video footage of the event. In this email she attempted to explain why the groomer came out with both dogs together. I had several people read this email to see if they could understand the explanation it. They could not. In this email the manager also tried to rephrase the groomer's statement as"'I didn't know you didn't want me to walk them together because we had just talked about that in the grooming office." It's a good thing they had the video footage because it clearly shows the groomer saying "I did not know that" in response to me saying "No. she is in heat" when she brought them out together. Again I had several people read the email. They couldn't understand it either. The email did not contain one word of apology, which would have gone a long way. I just got an email saying that they had cancelled my future boarding appointments...petty.