The food was much better than other locations. I had Mahi Mahi and I would recommend it too! They sell a house margarita that is pretty big and delicious so I recommend that too. The staff is very friendly even with the crazy Saturday night crowd and the ambiance is nice. So definitely going back for more! read more

I don't know why the reviews for this place are low but it seems that they mostly revolve around service, we went on a Sunday for breakfast around 10:30am and they were not very crowded. We were seated within 5 minutes and the waiter was very nice. We ordered chilaquiles, pumpkin spice pancakes, breakfast burrito and carnita Benedict. They were all delicious. Burrito was huge and half of it came home. It was my husband's birthday and the staff came and sang and gave him a free flan which was also delicious. Overall a great experience for brunch. read more

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Consistently fantastic fajitas and great service! Very nice atmosphere, not too loud, but festive. The beef fajitas are the best! Sometimes a little bit of a wait, but well worth it! read more

Best tortillas ever. Best beef fajitas. Amazing margs. Good prices. I've never had bad or slow service. It's my favorite Mexican food restaurant I've been to. read more

Worst experience ever, terrible service and a terrible manager. I went in today and orderd food to go. They said, no problem it would be about a half an hour so I ordered, paid and waited in the bar. After half an hour went by I checked in and they said it would be ready soon. A half hour after that checked in again, and they said soon again. After an hour and a half I asked for a manager and he said they were really busy. I said that's fine, tell me it'll be over an hour and half wait before I order, and he just said "Sorry". I got fed up and tried to cancel my order... and then the box of to go food showed up. I was so pissed off I just picked up my food and left. And when I got home... stone cold. The unprofessional jerks must have just forgotten my order somewhere in the back. I have always loved Lupe's Tortilla but this branch has truly horrible management. read more

My food was disappointing. The rice was cold and my pork tacos did not come with sour cream, Avocado. I expected better.

There's a reason that this location is only rated just above three stars. Lupe tortilla in general is way overpriced for what they offered. I'm not sure why people enjoy their fajitas here because the pieces of meat are super small and the portions are crap for the exorbitant price. Can somebody please tell me why she quesadillas $20 here? It's just ridiculous. I'm writing this review because tonight's experience was terrible. Our service was slow. Refills were basically nonexistent this visit tonight has absolutely cured me of my desire for Lupe tortilla. This place sucks. read more

Decided to give this location another shot since I'd heard they had new management and goodness I didn't think it could get any worse than before. Well Ashley topped that statement. Let's just say they gave a child an alcoholic beverage, the managing partner Tim confirmed after tasting it himself, and Ashley poorly tried to deny it happened or that he said it although he repeated it to the sheriff. She's a joke, highly unprofessional, and just not it for the location. Really sucks for this location because other locations have really tasty food and so much better service. read more

We've gone to this restaurant for years. Love the food, but have noticed a serious decline in service. Tonight topped it off for us. We ordered chips and Queso and nachos. Took us nearly 20 minutes to get drinks with chips and Queso. After 35 additional minutes, and out nachos still had not arrived, we decided to give them 8 more minutes to bring our food. Still no food. So, we left money for our drinks and Queso and walked out. On the way out, we saw the manger and told him about how we left the money for what we ate, but did not intend to pay for the food we never received. He never apologized. He never tried to make it right in any way. He simply asked us where we were sitting and walked away. I love their food, but I'll be hard pressed to return. Sad. read more

Per what the manager told me, I'm going to place the negative review towards Corporate. This consolidation of efforts, meaning, serve all the guests in the same area at the same time, is not going to work. We had to wait for paper towels, wait for straws, didn't get refills all because the wait person was trained to bring everything out in a consolidated way. We had to go searching for paper towels and straws. I shared my thoughts with the manager. He asked did my concerns transpire after he inquired. I didn't want to hurt any feelings so I initially said everything was ok. However, when the issue became pervasive, I decided to offer best practices. This is when he said this is a corporate directive. Well, my best practice to corporate is, customers deserve individual service as they pay individually. Our ticket wasn't cheap and we still gave gratuity. Consider changing this directive of you'll have two less customers frequenting your establishment. read more

Food was served quick, tasted good, ambiance was good and lively, and service was great, and server was nice.

Great server, great bartenders, the host with the black glasses tho was rude and snappy

I'm shocked this restaurant doesn't have a higher overall score. The service was friendly, the atmosphere was updated, and the food was really amazing! I LOVED the beef fajitas! The beef was tender, flavorful and perfectly cooked. The flour tortilla shells were awesome! We also tried the chicken and shrimp fajitas and the table side guacamole. read more

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Just not the same. We usually eat at the location on 249 and today we just happened to be on this side of town. Salsa and beans were extra peppercorn spicy to where I was continuously sneezing. Service was average but could have been better or at least more attentive. We changed our minds about dessert because we couldn't find our waiter and got tired of waiting. Fajitas were a bit over cooked for 7pm. read more

My three pepper steak was okay but I was a little bit disappointed because I told her to tell the cook that when I say medium rare I mean medium rare, not medium. And certainly not medium well. Which is what it will be after I heat up the leftovers. I hate to complain but it's not the first time. MEDIUM RARE MEANS PINK. GOOGLE IT! If there is a codeword or something that I can give the waitperson to let the cook know that I mean what I say please publish it. I do love the place but I hope they get it right next time. read more

We went for brunch. Got there early and sat outside. Food was excellent. Service was excellent. One of the best brunch places around.

Food is always excellent. However, the management is ridiculously awful. I ordered fajitas for one. I received a POUND. Instead of just changing the price, my server took the majority of my food back and I was left with an adjusted tab. I don't eat that much so I always have left overs. I asked for a manager and she tried to argue with me that I ate more than half of the POUND they brought. She said if I wanted more then I had to pay for it. She offered that I speak to her supervisor and I accepted her offer. Waited a while. No supervisor ever came out but she returned to give me a side of fajita meat in a To Go box. Why was I having to argue with a manager at all? Like back in forth with a little kid. It's ridiculous. I'm not sure why I was made to feel like it's my fault the server messed up. No apology. No have a nice day. Customer has to fight for justice when a wrong doing occurs. Goodluck! read more

Absolutely terrible. Came in thinking I could pick up a to go order faster than doing DoorDash. I was told that it would take 45 mins to get the but here we are over a hour waiting. The gentleman working to go probably should be in the back because his customer service is terrible. Supervisor do absolutely nothing when asked to help in the kitchen. We absolutely LOVE Lupe's but will NEVER visit the Cypress location again. I'm not the only upset customer tonight. read more

My wife and I absolutely love Lupe's, and visit on a weekly basis. We recently moved, and were excited to try this location. We have never been so disappointed with a meal at Lupe's. May have been an exception to the norm, but we won't be taking those chances again. We will drive to our old Lupe's from now on. read more

Texted my "spot" when arrived after 30min went inside and had grab my order just sitting on the counter. Sorry for the wait sir. It's Tuesday evening with 20 cars on the parking lot. Not happy customer! read more

This place used to be good. The place wasn't busy for a Sunday at 6 pm. Because we had a party for 10, we waited 30 minutes for a table. I'm OK with that, since this location won't do call ahead seating, the other locations do. The food took way to long to come out and it wasn't hot, burrito's were still a little warm, but seemed like it had been sitting for awhile, the quesadilla had to be sent back as some of the cheese wasn't even melted, some pieces had no chicken, the others were a joke, the manager agreed with that, he called it "unacceptable" Drinks took 20-25 minutes and the bar was just about empty of people. Lupe's on 290 in Fairfield is a place I won't be going ever again. read more

This was one of our worst dining experiences we've had in a long time. My parents were visiting from out of town and wanted to try Mexican food. I got us on the waitlist here at 6:15 and was told the wait would be 15-20 minutes. 50 minutes later we finally got seated. Had to go back to the hostess stand twice to ask for a high chair. Our waitress was the worst we've ever had. Other tables with the same number of people as us in our section got seated after us and got their food and we're out of the restaurant before everyone at our table even got their food. Orders were submitted wrong. Waitress was rude, and rarely came by our table. The beef fajitas were beyond burned. There was char on 1 side of beef. Our children were losing it. I was very close to leaving a 20 on the table and walking out. We will not be going back here. read more

We called ahead and was told there was no wait. We went ahead and said we would be 11 minutes out and wanted to put our name down because we have 2 kids ages 5 & 4 and needed to get in and out as soon as possible. We get to the restaurant. They gave our table to another person without clarifying names after waiting for 20 minutes. Then told us it was going to be additional 15-20 mins for us to have a table. We left and went across the parking lot and got fast service. read more

We stopped in tonight to have a few drinks on our date night and the bartender working was awesome. He made the drinks good and was very attentive/nice! Didn't catch his name, but he was a tall guy with a beard haha. Great service! Can't wait to stop in on our next date night! read more

Lupe Tortilla Mexican Restaurant - Tex-Mex Near Me - Cypress, Texas

This Lupe is horrible with customer service, food and being clean. I probably wouldn't have noticed how disgusting this place was if it did take 1.5 hours to get a to go order. No apology from anyone, they are clueless. This manager should be demoted to a starting job with company or fired and pursue a job they specialize in like laying on the couch read more

It was 3:30 in the afternoon. Way past the lunch crowd and too early for the dinner crowd. So needless to say, the restaurant was nearly empty. We sat at the bar. There may have been two other people sitting at the bar as well. One bartender. Service sucked. He got my order wrong the first time. He got it wrong the second time. Forgot to bring the charro beans. We remained calm & patient though. I could have understood the confusion if the bar had been packed. But there were only two other people there. I wasn't impressed with the Charro beans. They were spicier than usual. Appeared to have a lot of jalapeños. They either changed the recipe or they have a new cook. Overall, I was a little disappointed. Not sure if I will be back. read more

After an hour wait, the manager decided they would not seat a party of 9 for Labor Day weekend and wanted to break the group in two in two different rooms. This location needs a new manager and hosting staff. Hard pass, poor customer service, and poor leadership. read more

We had to tell everyone how awesome our server YAZ"MEAN" was! Her name tag was too cute to help clients know how to pronounce her name. Yazmin is BEYOND EXCELLENT! She was super outgoing. Prompt & Perfect on everything we requested. She went over and beyond to make us happy. On her A-Game. We don't live in this area, went there when visiting my mother-in-law but will make sure we visit again just to see her! Thank you so much for letting us see your smile on your face even though covered up w/a mask due to covid read more

Lupe Tortilla Mexican Restaurant - Tex-Mex Near Me - Cypress, Texas

0 stars. Had awful curbside service waiting 30 minutes past when order was supposed to be ready and swore would never be back. After about 6 months we decided to give it another chance and that was a mistake because once again food took forever and was 20 minutes past order time. From reading other reviews this is a common theme with this location and it should be avoided, especially if you are doing curbside. read more

Long wait to be seated and wait staff is rude, alyssa the waitress never smiled and Seemed annoyed from the get go. It took 10 minutes to bring chips to table after waiting 30 minutes to be seated. When I couldn't hear her instead of being courteous and using her common sense to come over to my side of the table, she choose to yell at me. There's a difference between raising your voice and yelling. Maybe she should consider a career change if she's so miserable and unhappy. read more

Sad, as Lupe Tortilla is my wife's favorite... REALLY disappointed with this location on this visit. We went on a Sunday afternoon (8/14/22) at about 1:30pm. Had to wait 15-20 minutes for a table - which doesn't seem uncommon on a weekend. While waiting, I went to use the men's room and I saw why...probably 40-50% of the tables needed to be bussed (cleared, cleaned and made ready for new customers). Then we waited 5+ minutes to be greeted by a waiter, 10-15 minutes for chips and salsa, and probably 20-30 minutes for our food (fajitas, kids Mac & Cheese, and two ala carte cheese enchiladas). I know service industries are having trouble getting and keeping staff, but someone at Lupe Tortilla needs to wake up. You all are a Texas original and one of the few non-corporate sell outs. Fix what is broken so you don't lose loyal customers!! read more

The service was a 10. We got asked how we were doing every 5 minutes and Chase, our server, was personable and friendly! Also, because it was our first time they brought out a lovely and DELICIOUS taco sampler! So cute! I loved the salsa to start!!! It was a very good medium salsa. The chorizo shrimp was honestly the bomb. The grilled shrimp tacos were so so good too. The tortilla was light and puffy with the right amount of crispness and softness! It wasn't too messy or soggy! That's heaven to me! Adorable place with good ambiance too. Great for showing our out of town guest what TEX MEX means! read more

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So far so good, I have not really been a 5 star food reviewer. Mostly because I don't think the quality of food is of my highest expectations but I loved that I mentioned something plastic was found in my taco ( probably some tortilla packaging) but the manager gave me great customer service and sent me another one. No questions asked. That good service. It never hurts to just please the customer. Thank Lupe T read more

Lupe Tortilla Mexican Restaurant - El Al Carbon - Tex-Mex Near Me - Cypress, Texas

beware of the To-go services at this Lupe tortilla. My boss ordered to go and we were told it was a 1hr wait for to-go. The food was cold when we picked it up and its apparently not stored to stay warm. Do not recommend to go unfortunately and you could possibly get sick with your food sitting out! read more

I've been going to gringo's for quite some time now and never knew about this place before. It's kind of hidden in a large but somewhat crowded HEB parking lot. Decided to give it a shot and was very happy I did. Warm greeting from at least 3 people right from the start and extremely inviting when you walk in. Our waiter asked if we have been here before we said no and he said we were in for a real treat well I'll be the judge of that thanks. He brought us a sample of 3 small steak fajitas which were so delicious that's what I ordered so good. The salsa was more of a pico de gallo style which I appreciate I like salsa more chunky than runny. They were on point with the refills and check ins as well and even offered cups for to go drinks very thoughtful. Will definitely be back for another go around. read more

Service was a bit slow on our last visit , but the food was delicious as usual. The Barbacoa is our go to along with the crab stuffed shrimp and table side guacamole read more

I have been coming to Lupe Tortilla for a VERY long time. It was major selling point to get me to move cross country to TX. With that said let me add this. NOT ALL LUPE's ARE CREATED EQUAL. I have been to several locations and some are under different ownership. So you have two different frequency cards for separate locations. Back to them not being equal there are times (like my last visit) where food is amazing. Makes you wish you ordered the pound of steak fajitas instead of the 1/2 pound. And on the flip side of the coin the food is sometimes off. The charro beans are watery and bland. The fajitas are underwhelming at best. But the time when they knock it out of the park are the reason I come back again and again. All in all. Good service. Great food and sometimes long waits. I still am a huge fan and this location is quite nice. I mean it is one of the newest locations. read more

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I didn't even know they served Brunch. Went with my daughter Saturday morning for Brunch on a recommendation from a friend. My daughter ordered strawberry pan cakes and I ordered the three puerquitos omelet. Chips and salsa were provided while we waited. Presentation of the meal was excellent and arrived in a timely manner. To our surprise the both meals tasted excellent we have been to many places in Cypress and this is firmly on our top places to go for breakfast. Highly recommended will be back again for sure to try some of the many other menu items they have for brunch. read more

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Ordered Lupe for a Mother's Day lunch I hosted. Ordered package 3. Comes with chicken & beef fajitas. I added their fall off the bone ribs, juicy shrimp and beef enchiladas. Everything was delicious. Only reason I give 4 stars is because, the organization was not the best when I called it in the day before. Maybe because everyone had the same idea so it was busy. I repeated my order about 3x. You can order online but it doesn't give you certain options like adding 4 orders of ribs so I had to call. I will call a few days ahead next time. Overall , Lupe is the place! read more

There are few times when going to the microwave texmex joints that they surprise you. Mostly they have a pretty standard menu of red, green and basic chicken or beef. I was happy to see a good selection of seafood and multiple choices of salsa for the free chips. The meal started out with a wonderful enthusiastic waiter named Aiden, who bragged on his table-side quac, came thru with excellent skills, presentation and end result. His attention to detail for follow up service was exceptional. I ordered the shrimp poblano, and my bride ordered the chicken green chili enchiladas,. Both above par in flavor and presentation. Added highlights are the roasted salsa and fresh chips. I'll go back and would recommend it to others, but ask for Aiden read more