Contacted pest control for some ants in my house, communication and prices were great!read more

After three quarterly sticker treatments, the stickers have literally doubled. After multiple calls…read moreand requests for calls back about it, I had to cancel service through voicemail because they stopped answering my calls. Absolutely zero concern for our problem, making it right or even RESPONDING to calls and voicemails. Never again.

We have had a yearly contract with Longhorn for 16 1/2 years. We had a recent problem with the…read moreservice and requested that they come out and spray the inside of our home as the outside spraying they had just done was not keeping the pests out of the house. An appointment was scheduled a week out which was the earliest possible for our area. Today was the appointment and at 11:30 we had not heard anything so at 11:30 my wife called to check on the schedule. She was told it would now be sometime afternoon. 3 hours later at 2:30 I called to get a better time estimate. As I had been waiting on a tech since 8am I was not patient at that point. Rather than handle an upset long-term customer the representative did not accept accountability for subpar service and hung up. We will not renew our contract. Longhorn lost a long-term upfront paying customer. But I doubt they really care.

I'm an older, retired single woman. I heard that Termites were a growing problem here in our part…read moreof the state. I went to my local Facebook group and got a recommendation from MANY people for Classic Pest Control. I called and asked them for an inspection, and offered to pay for their time. They refused saying they gave free inspections and sent someone out within just a few days. The tech was a young guy. He went into my crawl space and came out in about two minutes. He assured me that there were termites as well as termite tunnels (whatever that is!) and that he could begin treatment within a few days, price tag $1,500. I can't explain why, but I just didn't feel right about him or his report. I called a realtor friend and asked her who she used for pre-sale termite inspections. She gave me the name of a gentlemen who wanted to charge me $65 to do the inspection. I gladly accepted as I believed that someone with no financial stake in the results of the inspection would give me an honest opinion. I told him about the previous report and that I just wanted to know, yes or no, did I have termites. After about a 20 minute inspection in the crawl space, he came out and assured me that there was no active termite activity and further, there was no evidence that there had ever been termites in the house. He actually said it was surprising based on the age of the house. I am beyond LIVID!!! I called Tracy, the Manager at Classic Pest Control. She told me that the $1,500 price was only for Preventative treatment, something which had NEVER been explained to me. The tech was talking about how the treatment killed the queen and the colony, as well as warranties and re-inspections. The word Prevention was never spoken. She said they had been in business for 30 years and had never had anything like this reported to them before. I don't know if Classic pays their techs on commission, which would entice them to sell an unneeded service.. Anyway, I hope someone treats his Nana better than he treated me.

Starting my second year with Classic Pest Control. Really nice people. They take care of our…read morehouse, a shop/warehouse and 3 other outbuildings - all on the same property. I have found the personnel at Classic Pest Control to be knowledgeable, helpful and polite. They set up a schedule for us, and then they call us several weeks before a visit is due so we can choose an exact date and time that will be convenient for us. While we have never had much of a problem with pests inside our home, occasionally I would see the odd spider. I have not seen even one creepy crawly in our house since Classic Pest Control has been servicing us, and, in the last year, we have seen a marked decrease in spiders, ants and bugs in our shop/warehouse and outbuildings. Thank you guys.

Andrew and the Soluthlake Pest Control team performed an excellent job of protecting our home. They…read moreworked tirelessly all day to secure all access points. I have faith in their procedure and that our rodent worries have been addressed. They were courteous and professional. This company and their services are highly recommended.

I recently employed these people to do our pest control after reading the positive evaluations…read more They answered the phone right away and I could tell they were really serious and professional. They arrived on time as promised after I arranged an appointment. Both Kyle and his coworker were kind and well-mannered. They investigated the issues we were encountering after taking a look around the house. They also dealt with the issues. I was quite impressed. They spent approximately an hour on my initial session and were extremely thorough. I'm very glad we made the transition to them. We previously used another firm, which I won't name, we paid more nut they did nothing. I discovered that the technician was not performing his job when we began to have an ant invasion. I'm happy I made the change. I'm confident that I'll be in capable hands. I appreciate the service provided by Southlake Pest Control. I will undoubtedly recommend their business to my friends and family. fantastic work

I wanted to leave an EXCELLENT review for Alexis Munoz. He recently took the lead on a rodent…read moreissue at one of our properties where we have renters and he was amazing. It was not an easy fix and took many visits to find and resolve the problem; but Alexis was so great. Professional, responsive, friendly, and on time. He even worked on a Saturday for us. I really appreciate his customer service and his attention to detail and his concern and dedication for getting the unwanted guests out of our house. Our tenants are also very happy and relieved. Thank you Alexis!!!

we had squirrels in the attic and Tandy came and set u exclusion traps and sealed and sanitized our…read moreattic spaces. Ideal was competitively priced and very easy to work with.

No need to search further! Dennis and Michelle were able to get us scheduled in under a week for an…read moreant problem we had in our home. Dennis was extremely punctual, thorough, kind, and made sure we understood the treatment he was using. In less than a day our problem was completely resolved! Will definitely be using this family owned business again and recommending to friends/family.

I moved out to Springtown into an RV Park. Coming from a house where we always had bi-annual house…read moresprays, I was looking for a local and reputable pest control business that was safe with pets. Dennis came out and got me started on b-annual service here before I moved in to the RV. Have been very pleased. RV park scuttlebutt has it that apparently more than a few of the neighbors around me have been having bad roach issues. All I know is that if they wouldn't have said so, I wouldn't have known there were any bugs around. Great service and Great Results!

We requested cancellation of services after a pregnancy-related medical concern regarding pesticide…read moreexposure and informed the company that a physician note was forthcoming. We communicated the expected timeline, but before that timeframe elapsed, the company attempted one phone call and then charged us a $500 cancellation fee. We were disappointed by the lack of flexibility and communication during what was already a stressful situation.

Horrible company and very rude customer service especially the billing department.. after spending…read more400.00 a month we had issues but they say we didn't have the services to prevent the problem we had also very rude service tech that argued with my wife to the point she felt very uncomfortable and asked him to leave the property but was billed for work not preformed took several emails calls to finally talk to billing who at first lied said work was done then said it was a mistake but I would be accessed 2/75.00 dollar service fees for 1 guy there to do 2 service even though it was 1 guy 1 trip and then she said it wasn't negotiable lol... well neither is my cc dispute on the 2 75.0p charges boss lady