Trevor is an excellent pest control person. He is patient and explains everything in Laymen's terms…read moreand shows the problem areas to the customer. Highly recommend.

The techs were fine and the service was fine. I paid extra to get extra treatments that were…read moreimportant to me (they didn't work). My real issue is the pestering to confirm appointments. As an adult, I keep track of my appointments and dont want to be infantilized. If you don't confirm an appointment by the time they want, they will cancel your slot and make you an 'anytime appointment'. I understand needing a schedule, but I really dont like threats. Additionally, they just didn't show up for an appointment they pestered me about and when i contacted them at 6pm, i got an 'oopsie' reply from a third party person who said i'd be contacted by the office. That was several months ago so.... All in all I just didn't appreciate how I was treated.

Contacted pest control for some ants in my house, communication and prices were great!read more

Erik arrived 10 minutes early, walked through the process and explained their services in plain…read morelanguage. We're super happy with the services rendered -- ant, hornet's nests, rat control -- and signed up for an annual contract right away. An absolute AAA service and superb professionalism.

We contacted this company for fleas in our home. It was the most unprofessional service we have…read moreever experienced. Erik argued with me constantly, telling me what I was seeing wasn't fleas(we had two types of fleas in our home--sticktight fleas and fleas from a wild bird nest our dogs had gotten into). When I asked him why I was still seeing fleas after he treated, he informed me by law he wasn't allowed to come back out and treat for 2 weeks. We eventually called someone else out(after our flea problem had gotten much worse), who informed us whatever he sprayed in our home wasn't even the right stuff for fleas, and the two week thing was a lie. So between the gaslighting me, awful service, and the tension he caused between me and my spouse I would not recommend using this company. The new guy I had come out told us we were the second customer he had gotten from this company that week for awful service, if that tells you anything. As for value, it was a complete waste of money, and I have no idea what this guy even sprayed in my home. Steer clear of this company!

Ivy Green has been my pest control service since early 2020. Service is great and no issues with…read moreunwanted pests. I highly recommend Ivy Green Pest Control! And their customer service is second to none! Mandy is the best!

Mandy is a great face of this company she listens she understood she was courteous. She laughed and…read morevery kind so I would do business with these guys any day.

I wanted to leave an EXCELLENT review for Alexis Munoz. He recently took the lead on a rodent…read moreissue at one of our properties where we have renters and he was amazing. It was not an easy fix and took many visits to find and resolve the problem; but Alexis was so great. Professional, responsive, friendly, and on time. He even worked on a Saturday for us. I really appreciate his customer service and his attention to detail and his concern and dedication for getting the unwanted guests out of our house. Our tenants are also very happy and relieved. Thank you Alexis!!!

we had squirrels in the attic and Tandy came and set u exclusion traps and sealed and sanitized our…read moreattic spaces. Ideal was competitively priced and very easy to work with.

No need to search further! Dennis and Michelle were able to get us scheduled in under a week for an…read moreant problem we had in our home. Dennis was extremely punctual, thorough, kind, and made sure we understood the treatment he was using. In less than a day our problem was completely resolved! Will definitely be using this family owned business again and recommending to friends/family.

I moved out to Springtown into an RV Park. Coming from a house where we always had bi-annual house…read moresprays, I was looking for a local and reputable pest control business that was safe with pets. Dennis came out and got me started on b-annual service here before I moved in to the RV. Have been very pleased. RV park scuttlebutt has it that apparently more than a few of the neighbors around me have been having bad roach issues. All I know is that if they wouldn't have said so, I wouldn't have known there were any bugs around. Great service and Great Results!

Had a raccoon bust into my attic by tearing open part of the eaves on my roof. After hearing it…read morecome and go for a few nights, I knew I had a problem. I reached out to Rodent Retreat specifically because they are a local veteran-owned business, not a franchise. The whole team was amazing. I was able to schedule an inspection right away, and the gentleman who came explained different options to humanely remove the raccoon and prevent any other critters (including field mice and roof rats) from getting to the house. Based on the services I selected, they came back several times to repair the eaves, seal up possible points of entry on the roof and around the foundation, set rodent traps in the attic and garage, and sanitize the attic. Everyone I dealt with was incredibly friendly and polite, communication was exceptional, and pricing is very reasonable, especially given the high quality of service. They really went above and beyond. I highly recommend Rodent Retreat!

No complaints about the service and promtness of response. My complain is we paid $2500 for a "full…read moreexclusion" and what turned out to be 2 squirrels. 1 year warranty only. We feel the amount should have been adjusted to the gravity of the situation in our the attic. We regret paying this much for just a couple of squirrels which, by the way, were not taken away as I had assumed, but only pushed out. They are still running around out backyard and we know it's only a matter of time before they will be back in the attic (or else they would not push for a warranty extension).

Purple Care has done a fantastic job of caring for our lawn. They've always been professional and…read morevery accommodating & I really enjoyed chatting with the techs on their visit. We've had what we thought was good business relationship. Unfortunately, we decided to cancel our business with them, which is something we really did not want to do. We bought our house new in 1987 and raised our daughter here. We've never had an irrigation system & since my wife is blind and I'm an old man, currently recovering from spinal fusion surgery, it's been a bit challenging watering our small, postage stamp yard. I asked Purple Care if they would give us an estimate for an irrigation system and, again, they were very accommodating. I later asked, via email, if they offered any senior or veteran discounts. There was bit of miscommunication initially, but that was all ironed out. I then told them that we would like to move forward with program. I received no response. I followed up with a second request to move forward with the project. Crickets. I then emailed them asking why they no longer wished to do business with us, CCing several associates within the organization. We were ghosted. I called Purple Care and said we no longer require their services, and when politely asked why, I stated that everything is documented in email correspondence, wished them a good day, said goodbye and hung up. We do want to thank them for their professionalism, courtesy and outstanding work ethic. William & Elizabeth Kiefer

We requested cancellation of services after a pregnancy-related medical concern regarding pesticide…read moreexposure and informed the company that a physician note was forthcoming. We communicated the expected timeline, but before that timeframe elapsed, the company attempted one phone call and then charged us a $500 cancellation fee. We were disappointed by the lack of flexibility and communication during what was already a stressful situation.

After three quarterly sticker treatments, the stickers have literally doubled. After multiple calls…read moreand requests for calls back about it, I had to cancel service through voicemail because they stopped answering my calls. Absolutely zero concern for our problem, making it right or even RESPONDING to calls and voicemails. Never again.

We have had a yearly contract with Longhorn for 16 1/2 years. We had a recent problem with the…read moreservice and requested that they come out and spray the inside of our home as the outside spraying they had just done was not keeping the pests out of the house. An appointment was scheduled a week out which was the earliest possible for our area. Today was the appointment and at 11:30 we had not heard anything so at 11:30 my wife called to check on the schedule. She was told it would now be sometime afternoon. 3 hours later at 2:30 I called to get a better time estimate. As I had been waiting on a tech since 8am I was not patient at that point. Rather than handle an upset long-term customer the representative did not accept accountability for subpar service and hung up. We will not renew our contract. Longhorn lost a long-term upfront paying customer. But I doubt they really care.