I had a problem with my truck's pcm. I was advised by a third party to bring the vehicle here and have them flash/reset the pcm. I called beforehand asking if Lupient Chevrolet could do this, they confirmed, and I asked what the fee for it would be, I was quoted $142.50. I then paid for a tow to bring it to Lupient Chevrolet. Was informed I need to work with John L. the Service Advisor. He confirmed he'll do the repair if he could. Mentioning that if he couldn't repair the pcu it would be appx $980 to repair and replace, he suggested maybe I should look at a new truck in the dealership if I had to go that route, he remained silent awaiting our response. My wife stated "that's not going to happen". He stated: "The lady has spoken". After coming back the next day he stated that the pcu needed to be replaced and it was going to be a bill of $798.17. I declined to have the service done. I was charged $142.50 for the service, $15.11 for parts (?) and then tax. (So they couldn't complete my request, but they had the gall to charge me the original fee quoted to fix it: $142.50 ($158.75 after parts (?) and tax), even though they didn't). I took the truck home (paid for another tow) and had another party flash the pcu. (took them 15 minutes), put it back in my truck, and my truck runs perfectly!!! This service desk is run by a lying/deceitful service team. I will never have another vehicle serviced here. I will not purchase a single vehicle from here and I will share my experience with my friends/family and social network. I advise, do not bring your vehicle to this dealership for service. Not for regular maintenance or repair work. There are other more friendly and trustworthy mechanics, service shops out there. read more

I dropped my car off for service and then got it back later that day. The next day I noticed a large dent on the passenger side of my car. Call back the dealership to try and have them fix the issue but the service manager refuses to fix the issue. He says I can't prove the issue occurred at the dealership. read more

I was in the middle of making a purchase at another Chev dealer on a 2014 Camaro, when I got a personal referral from a friend, when I was told by 'how great' they would treat us. The salesman Chris and finance guy Bryce were great for about 45 minutes. Returned my call promptly and then I waited for Bryce to get back to me about a question and then...I waited some more.....and waited....and waited....it's now been 3 weeks. I have fallen victim to lack of customer service skills. I don't feel I should have to chase after someone in order to spend $35,000 with them, it should be the other way around. I most certainly won't drive 30 miles out of my way to make a purchase here. A sale lost. read more

I only gave an extra star because when I leased my volt I got great service there. When I turned it in for a spark, terrible! We sat and waited for 4 hours while they did their calculations. Honestly, who does this anymore? I walked away exhausted and feeling ripped off. Don't get me wrong, I loved the Spark. The salespeople are just ridiculous. I recently traded the spark at a different dealership. The sales guy told me he used to work at Lupient and quit because they were unethical. That says it all. I will never go back. read more

I purchased a Chevy Silverado new last year. It is a second car so it is not driven much. I called to have a oil change and some other service work sone. The guy who answered was having a conversation with someone there and me at the same time. After a few minutes of this I told him I was not happy with the attention I was getting - he said it was not his fault because they were busy. He proceed to tell me how bad the schedule looked and that it would be a few days to get me in. I asked to speak to someone else. The new person said I could come in on Monday (today) and it would be an hour, so I planned on waiting. Today when I came in, everyone there looks like they are on their last leg - no uniforms, no pep, just looks like a soup kitchen crowd. I waited for about 5 minutes for a guy to get off the phone who said they could not find my apt - then finally did and said I could wait but it would be at least 2 hours. I told him I was told an hour by the person on the phone and he said "I have no idea who said that". I told him I was not happy with the customer service I have been having and that it was not up to my expectations - he didn't even acknowledge my issue - but simply asked if I would be waiting, or would I like a ride. I asked if I could have a loaner car and again he didn't reply - he just walked me to a sign up sheet for a ride. I will never buy/service another car at this dealership. read more

I came here because my car was "overheating," and they replaced a water pump as it was under warranty. They diagnosed the car, and found a boatload of things that were wrong. I will be honest my car had issues, I get it... The person I was working with started talking to me in automotive terms, I will be frank, I am not well versed in automotive terms, talk to me like a normal person... I can say, out of all the dealerships I have been to, this one is not the one I will be coming back to. I was already stressed out, and the person I was working with was not very understanding in my situation. I will not be returning to this dealership, nor will I recommend this dealership to anyone. I would rather take my business elsewhere. read more

Second time visiting this dealership. Chevrolet just issued factory recall relating to brake pressure regulation on my 2017 Tahoe and they would not work on it, vehicle only has 30,000 miles on it! Called around other dealerships and they would be happy to. Very disappointed in the lack of service. Manager was not educated on the recall of which I showed them. You can bet I will never purchase a vehicle from this place. read more

I bought my Silverado from Lupient back in 2012. The process was very easy and the price was very fair. The staff was friendly and they didn't seem to try and play the "let me ask my manager" games when we were discussing the price. Since then I have had it in to the body shop a couple of times after my wife crashed it (a couple of times :( The first time I had to bring it in because the original body shop I had used did a terrible job (you get what you pay for I guess). After they were done with it the paint looked nicer than it did the day I drove it off of the lot! Their prices were very fair as well. I have to say that dealing with Khue in the body shop as well as all of the office staff there has been absolutely wonderful. Thank you! read more

When I called the dealership with my VIN number they told me my key (which was stuck in the ignition) would be covered under warranty, free to me, and they could do it same day - it would take an hour. I show up at my appointment time and they tell me I have to leave my car for a full day and pay $500+ for the repair before they even look at the car-as soon as I arrive. They lied to me to get me here and left me with no option but to pay them for the repair because my key was stuck in my ignition and I park on the street at home... - plus pay for a cab home. Never use this dealership. I never will again. read more

It's absolutely ridiculous when you schedule an oil change (which they recommended) and it takes 2 hours to have it done. It's completely unacceptable for anyone to wait that long for a simple service prescheduled let alone with 2 children under the age of 5. I question why I scheduled an appointment in the first place. This has happened twice now, so I don't believe it is random. I will not be coming back for this service or any other. It did give me time to write this review though... read more

My daughter purchased a 2011 Malibu, not even a month went by and the motor is Junk, I spoke with sales manger and General manger, I understand used is as is, but in this circumstance they could have at least helped with the replacement of a used engine, I only asked for $1000. Oh they said they would at the tune of $4000.00, but when you purchase a $5000 car another $4k is not worth it, I found a motor for 800, and a mechanic to install for $1000. I would not or will not recommend Lupient to anybody considering a new or used car. read more

Did some online research into a few used suburbans/Yukon XL in the area and found they had a 2017 suburban vin #1GNSKJKC6HR298214 with approximately 28,000 miles on it. (in the photos there appeared to be some dirt on the driver's seat and also on the headliner between the driver and passenger seat) In the listing it said one owner and also no accidents. Drove about two hours to take a look at it, upon arriving at the dealership we walked around it and noticed the seats were still dirty and the same dirt/smudge on the headliner... When looking at the pictures online we gave the benefit of the doubt that the pictures may have been taken earlier and it would've been cleaned when placed on the lot. When the salesman (Kyler) came out and asked if we had any questions, etc. I had seen some of the history online but I asked him if he knew any more about it... At that point it was revealed that it had been a rental vehicle, which I would not consider a one owner vehicle as advertised necessarily. It is correct one company owned it but multiple people drove it. I would think it would be advertised as a rental vehicle. I pointed out the dent in the front of the hood left of center which was very visible to see, at that point he had said he had not noticed the dent. As we walked around the passenger's side headed towards the back of the vehicle there was a fairly obvious spot where the rear bumper meets the lower rear quarter panel and it was pushed out. Upon noticing this; it appeared there had been some damage to the vehicle at some point so we walked around and checked the driver's side. The driver's side looked good. We walked back around to the passenger's side and at this point the salesman said wow we never caught that but it definitely has had some damage at some point. He said "we will have to get a hold of Carfax and find out what happened" I understand not all things are reported to Carfax/auto check etc. but it didn't take a real "trained eye" to figure out some type of damage/bodywork had been done to the rear/rear passenger area of the vehicle... Would think that would be a dealerships job when they check out a vehicle to notice something like that, not necessarily having trained professionals rely on Carfax/auto check, etc. I will have to say that after we explained we drove two hours to look at SUBURBANS/Yukon XL's in the Twin Cities area he then proceeded to tell me he had a Tahoe coming in on trade. I told him I was not interested in that, only interested in a SUBURBAN/Yukon XL. Then he went on to tell me a traverse would be a great option as they had a lot of traverses... (I had just stated to him we were only looking at SUBURBANS/Yukon XL's) Honesty and integrity in a used car listing would be expected; as other dealerships that we had looked at vehicles were very readily available to let you know IF it had been a fleet/rental vehicle and also if there had been any damage that they noticed when they ran it through their shop that wasn't on a Carfax/auto check, etc. For a vehicle that was listed used at over $47,000 yesterday, we noticed that the listing dropped $350 today... Guessing that's to compensate and not fix the apparent damage on the vehicle? If you are thinking about purchasing a vehicle here would definitely recommend a third-party inspection. read more

Do not step one foot into this dealership, the absolute worst customer service I've ever dealt with. They're all smiles upfront, but once you sign, they could care less about any concerns you might have with the vehicle. We test drove on fumes, and once we signed, they topped it off with a quarter of a tank. Many other problems with this dealership, too long to go on and on. If I could give numerous negative stars I would. Never ever go here. Always trust in Walser Toyota right down the road, the absolute best in customer satisfaction!!! read more

Amazing service, at Lupient. We have been very happy every time in. Service department is great which I feel can make or break auto dealers. My first time in they were able to fix something very promptly even with looking rather busy. A+ for everyone at Lupient read more

Overall good experience - courteous, respectful, knowledgeable. Smail and CJ were great to work with and very happy on our new 2018 Chevy Traverse. Oh and our kids love it too! Only reason we didn't give 5 stars and a '10' is because we didn't drive off in our new Traverse after signing all the paperwork - they could have been more upfront with us on when the car was arriving from another dealership and save us multiple trips back and forth. read more

Lupient Chevrolet provides GREAT customer service. From the time I purchased my vehicle to my routine maintenance, the staff members are very pleasant, professional, and welcoming. In addition to Salesman - Jerry & Manager - Jur helping to make my car buying experience easy & worry-free, the Service Department is also very friendly, understanding, and expedient. Keep up the EXCELLENT work - Lupient! read more

Waited 1.5 hours for an oil change, with an appointment and they had not even started work on my car. Had to leave without ANY service - what a joke this place has NO CUSTOMER SERVICE.The Service Manger, Peter Quinn, didn't even offer an apology. Just let me know you can't handle an oil change and I would not have waited. read more

Highly don't recommend going there if you are a woman. They treat you like you are an incompetent person who has no idea how to handle or drive their car. I have never been talked down to so bad before when I went in for a simple check up on my car because my engine light was on. I'm never going back. read more

If you are in the market to buy a car with excellent customer service, then I highly recommend Dia Vang. From the initial contact, through the purchasing process, and even after the purchase, Dia provided the utmost in customer service. From my experience the quality of customer service drops off after you buy the car. This was not the case with Dia. Throughout the process she was detail oriented and did the little things. I appreciated it. There is no doubt I would purchase another car with Dia's help. read more

This is the absolute worst dealership to try and work with. My daughter bought a used car from Lupient Chevrolet and within 2 week she started to have issues with the engine light coming in. She took it to a dealer they looked at it and said it needed a timing belt. She decided to have it fixed and when the dealership took it apart it was full of metal shavings. She was told the car has been gone through and the oil changed. Had they changed the oil they would have known that there were metal shavings in the engine and oil. She had to have a new engine put in her car and they will do absolutely nothing to help. They offered to put a used engine in for $4500 cost to her. My husband found an engine, someone to replace the engine and asked for them to pay for half of it which would have been $1,200 and they refused to even help. Mind you she only had the car for three weeks by the time the engine had to be replaced. Even the owner of the company will not return phone calls! So is this a company you want to deal with when they won't even do proper customer service I think not! read more

First let me state, that my prior experiences have been very good, and those led me to continue using Lupient during my stay here in the Twins. Overall, this last trip was a fairly good experience, although below the others. Chad was my initial service adviser, and got everything setup promptly - he got the truck checked in (late on a Friday, too) got me in a loaner car, and gave an honest timeline for repairs. He even called on Saturday to confirm that the technicians were not able to get it in. However on Monday, things did not go as well. Marlin called with a quote for the fuel pump, but advised that the battery had been tested and needed replacement. I advised that as the battery was under warranty, I would come and take it to O'Reilly's and have it replaced under warranty. Once I arrived, Marlin advised that there would be a $20 fee to remove and reinstall the battery. I understand the liability of letting a customer work in the bay, so, although not pleased, I agree to it. O'Reilly's tested the battery on (2) different machines, and advised that although low, the battery was fine. While purchasing other items, the battery was fully charged. (approximately 15 minutes). I was later advised that there would be an additional charge for the fuel pump. Apparently the old connectors and new connectors are different, and the unit would need to be hard wired. Having worked on my own vehicles in the past, I know that cutting the connectors off and hard wiring them in, takes hardly more than a few minutes. This on top of knowing that a new OEM fuel pump can be bought at part stores for approximately $325, opposed to the $440 charged by Lupient. However, I do realize that there is a cost involved, for the warranties that dealership provide. In conclusion, I feel that work performed and the services rendered were at a fair price, when taken as a whole - services performed, warranty, and loaner vehicle. However, the feeling of being "nickel and dimed" still lingers. After getting, and explaining to, the service manager, that I had taken time out of my schedule to tend to the battery, due to the misdiagnosis of his technician, he did remove the charge. But I had to wait for him to come over, talk to the tech, and give his approval. I feel that, as Marlin was aware of the situation, the charge should have been removed as a courtesy, on the front end. read more

This dealership worked on my 2012 Chevrolet Cruze that I regretted buying and they won't honor their work that failed a year later. Won't be buying another GM vehicle anymore. read more

If i could put 0 stars i would i have never been treated so poorly in any way with a business. Made an inquiry about a vehicle and was contacted by nice customer service person. She set an appointment. I was greeted by a salesman asked me some questions acted quite strange. Asked me to fill out an application for credit. I explained was not interested in financing. I asked if he could get car pulled around for my wife to look at. He though it would be better if i sat in the lounge abd we should come get him when my wife arrived. The worst customer service i have ever had. The worst thing for business is bad word of mouth. My wife works for a large company accross the freeway and will spread the word to the large amount of employees she works with. read more

They recommended replacing belts for $275 to fix engine noise. Replaced belts and said noise was fixed. We picked up and noise was still there. Problem not fixed. Now lupient wants us to bring vehicle back for more diagnosis and repairs that they couldnt find in the first place. I am a very frustrated and dissapointed customer. Waste of time and money! read more

Make sure you get a used car inspected somewhere else prior to purchasing from here. I purchased a used car about 2 weeks ago from Lupient Chevrolet. Sales guy was named Zac. He was happy to tell me about the multipoint inspection that was done on the car. At the time I felt safe purchasing from a larger dealer. I took the car home and it seemed to drive fine. The next morning I started the car and there was a loud rattle coming from the front of the car. I mentioned this to the dealer but didn't think much about it because it went away after the car ran for a short while. I drive the car 2 to 3 times a week to get to work but otherwise the car sits in my garage. I finally got a chance to bring the car in to a shop today. I found out the loud rattle was the timing belt. But unfortunately it doesn't stop there. Turns out there are 2 oil leeks. One from the oil pan seal and the other from the back of the engine. To top it off, no pun intended, the transmission fluid, power steering, and brake fluids were all dirty. Over $2000 in repairs needed. I called Zac to see if there was anything that could be done. He said he would call back after talking to the sales manager. I called him back about an hour and a half later because my car was sitting in the shop waiting for my direction. He said the shop is just trying to gouge me. I explained that there were oil drips on the floor of my garage and I highly doubt that would have been missed in any inspection. He said he would talk to his manager and call me back soon. That was a little more than 3 hours ago. They reason why I gave 2 stars instead of 1 is because they got me the second key for the car from the previous owner. I will update this if I ever hear back. read more

Terrible experience at Lupient. I went in to see what they would give me on a trade. I made an appointment with the used car specialist ... He told me the trade in value and it was a total joke, I asked to see the KBB print out and he gave it to me. I pointed out to the used car specialist at a Chevy dealership who had just went out and looked at my Tahoe that he was not using the correct car in his KBB evaluation. We went back to his computer and he did it again, very quickly so I could not see what he was doing, I again made him correct it and amazingly KBB came up with $800 more than the other print out, but I was told "well the value I told you is still what we would give you." He know he was being unethical and when called on it was nicer because he knew I had done my research and that he got caught trying to pull one over on me. He said he would talk to his manager and see if they could move the offer price at all, I declined, took my keys and left. Posted my car on Craigs list that day for $2300 more than what he had told me (over double of the value he gave me) and sold in less than a half hour. I got an email from Lupient a few days later "checking in on my experience" I told them it was not good and that if anyone wanted more information on my disappointment to call - never got a call. I buy a new/used car every 2 years - in general I have good experiences. Every bad stereo type of a car dealer was what I saw at Lupient. It was my first time there and I will never go back - Sellers should do their own research on their car value before going in to any dealership so this does not happen--- Like the last post on here I walked into the showroom just to be passed by from at least 3 sales men before someone asked if I needed help... I am a young guy who had been saving up for a car - left there and went to another dealership where I bought by 40K Tahoe- would have bought there had they shown me any respect. I have never used yelp, but felt I needed to say something read more

I appreciate Big Mike taking the time to notice and notify me of alignment issues while there for an oil change, then squeezing me into their already busy schedule that same day. He went above and beyond my expectations and made me feel like a friend before a customer, further putting me at ease and making me feel like I was in good hands. read more

This place is awesome!!! Great job to everyone in the service department!!! 2002 Firebird

My appointment was set for 6pm to get my oil changed and I called to see if they could fit me in earlier and they said yes come on in! Very nice facility as well read more

I have never had a bad experience with the service group at Lupient Chevrolet. They are always professional, friendly, and get the job done right! They go the extra mile and when I mention that I am on a budget, they make a point to walk me through all the items needing service and highlight the items that are essentially non-negotiable if I want to be safe and the items that can wait until I have the budget to come back. I really appreciate everything the team does - I have worked with multiple different people over the past 3 years and will continue to come here for the trustworthy, kind, and competent service I have come to expect. read more

Recently retired, and downsizing from a leased luxury car, I was in the market for a reliable low mileage used vehicle. Lupient provided several options, along with some interesting new model alternatives. All in all, a good experience. Ask for Dave F, for a similar one. read more

Purchased a new vehicle. Everything went as smooth as it possibly could. Staff were all friendly and helpful. Just nice people.

I normally do not like dealing with dealers as the experiences I've had have left me with a sour taste in my mouth. That being said, I had some some what subtle issues with my Camaro and I brought it in to have it looked at. I ended up with Chad who didn't have much to go on but he sure made something of it. He took care of my car and I feel he went out of his way to get my car fixed and back to me. It's good to know that people are willing to go above in beyond in every day situations and Chad at Lupient in Bloomington gave me a good reason to recommend them for your auto needs. read more

We ended up purchasing a Tundra, but Dana Poppen was very kind and knowledgeable. We had a great experience at this dealership.

My experience with Lupient Chevrolet of Bloomington was a bumpy one. It started off great but the more time I spent there, the more it seemed that they were lying just to get a sale and became very pushy. I went in with the intent to find an AWD vehicle and to save money from my current vehicle. The first day I was in they started to become very pushy when the price was not super appealing to me. Online it said the vehicle that I was looking at was priced $1300 above the average for that year and mileage on that vehicle. I went back in the next day and started to negotiate price(because the vehicle I was looking at was incrediblly over-priced) and the sales rep, named Dave Younglove, was very disrespectful. He deliberately lied to me saying that they were not making any profit selling the car to me at the price they were, which Rob(the finance guy later contradicted horribly), he said that I never said I was there to save money but to get a luxury vehicle(which I never said was my intention for going in), and then proceeded to say I knew nothing about business or the business world. I have been around business and cars for a long time, graduated with a degree in business, and also work in sales. It is by no means that they did not accept what I was offering, but had no interest in trying to work with me and turned to completely disrespecting me and my integrity. They also claim to be one of the lowest priced dealerships, but were grossly overpriced and unwilling to negotiate. This was a horrible experience and I advise anyone who goes here to double check everything before making a deal, as they tried to mislead me many times. Very dissapoited with the experience overall and be careful if you are shopping there. read more

Terrible experience top to bottom. Was put through the ringer to make an appointment. When I get there the car was dirty, smelled like smoke and wasn't even charged. (Chevy Volt). In addition the salesperson had no information of any kind on the car and knew nothing about the features. On a final note they lowballed my trade almost 1500 below KBB blue book trade value. I had a great experience with North Branch Chevrolet and bought a car there the next day. read more

I called in on Friday, 11-6-2015 to schedule an oil change and tire rotation per my service agreement. I asked to get in ASAP and they were able to schedule me in later that afternoon. They did a wonderful job as usual and Mike found that there was one recall on my vehicle and they took care of that as well. I could not be more happy with the service I received. read more

One cold Minnesota morning before work, my car would not start. After getting a jump, I called Lupient immediately. I had a great experience with the body shop about six months earlier and thought I could trust them. Again, they exceeded my expectations. CJ checked me in and made the entire process or getting a new battery seamless and transparent. I was even able to call into meetings from their work stations and grab a much needed coffee. I rolled out of there about an hour later with a new battery, trust that the work was done well, and the feeling that I didn't even need to miss work to take care of it. Oh, and the car wash is such a nice perk. They are my go to service provider going forward. read more

I had my oil change and tires rotated at Lupient Chevrolet on 8/8/19. I had requested in my appointment to have advisor A.C. Gutierrez as I have worked with him before and always had great service. That morning when I dropped off my car A.C. was helping someone so Mike Thompson took over and helped me. Everything went fine until I had to call for a shuttle ride back. I realize I'm not the only person using this perk at Lupient so I called 30 min prior to my normal end of day to request a shuttle ride back. Mike happened to be the one to answer the phone and said that the shuttle driver was finishing up an errand and would be right over. This made me shut down my work computer and wait at the front door as I did not want to keep the shuttle driver waiting. After waiting 30 min from when Mike told me the shuttle driver would be right over I got a call from the shuttle driver saying that he was on his way but would take at least 20 more minutes till he would arrive to pick me up. I had an appointment that I needed to get to so I had no other choice but to walk from my work to Lupient. Thankfully it was only 1.5 miles but it was 1.5 miles on a hot day where I did not wear shoes appropriate for a 1.5 mile walk/run. When I got to Lupient I asked the guy that checked me out if I could be removed from all mailings from Lupient as I would not be back. He must have found Mike and told him that I was upset. As I was getting into my car limping from the blisters I now had on both feet the only thing Mike asked is if the shuttle driver called me. I told him that yes he did and that he himself told me that the shuttle would be right over, not that it would take close it if not more than an hour to ger a ride. Mike did not apologize, and I have not received a call or letter from anyone at Lupient to apologize. Again, I realize I wasn't going to get a shuttle ride the second I called but Mike should not have said he would be right over. The correct expectations were not set which in turn led me to be late for my appointment and sustain major blisters on my feet when I could have received a ride from one of my coworkers. Due to Mike's horrible communication and lack of apology from anyone at Lupient I will no longer do business with them. read more

I had an 8:15am appointment for an oil change on 03/07/2018, I requested a ride to work. The shuttle took longer than usually to go less than 5 mins away (Not the biggest deal). The Consultant (Dalton S) gave me a call around 9 letting me know my car was done. I arrived to pick up my car around noon, (on my lunch break) ran some errors when I went to open my car with the key fob the lock sound went off twice before unlocking my car. (Why is there any alarm noise going off when I am unlocking my car) In addition now my electric starter on the key fob is not working. My key fob was working fine before the oil change. Why did Chevy mess with my key fob for a simple oil change? I brought back my car to the dealership, a couple different technician looked at the car. I ask them why they would mess with the key fob one of the technician (Jordon) said by rotating the tires that could mess up there programming (But I never ask to get my tires rotated) One of the technician was able to reprogram the key fob so when unlocking there's no noise (the electric starter is still not working). After 20 mins of trying to figure out the electric starter and telling me it's not their fault I was told I would have to schedule another appointment for a specialist to look at it and will have to pay for diagnostic. ARE YOU FUCKING KIDING ME, MY KEY FOB WAS WORKING FINE BEFORE I CAME IN! The Assistant Service Manager (Peter Quinn) was super disrespectful he needs to take some customer service classes! I will NEVER service my car here again. I recommend everyone to avoid this place, worst customer service ever!!! Worst experience I have ever had in my life with the service department!! I would not recommend going here to have your car serviced ever!!! If I were able to give them negative stars I would!!! I recommend you avoid service department!!!! I will be reporting a claiming with the Better Business Bureau!! read more