This is the best store you can come to. The employes are very helpful and kind. Aways looking forward to getting a fresh face mask but they are sold out all the time. If you can get your hands on one. Try it....... read more

Came in here the other day looking for a mask for my daughter to help with her oily skin- was advised by an employee who seemed to not know much about the products, because she offered up several items, none having anything to do with what I asked for. Eventually a young man came out and helped me find a face mask that would address my daughters skin problems. I know it's a lot of product to memorize and I'm thankful to the young man who eventually pointed me in the right direction. Very knowledgeable! read more

This was my first visit to Lush and it was amazing. I originally came in for hair products and I got that and so much more! Everything seemed so I couldn't choose but luckily they offer samples of everything so I'm excited to go home and try these. The sales associate, Alyssa, who helped me was super nice and knowledgeable about the products. She helped me with hair products, body washes and face moisturizers. Overall, my experience was really pleasant and it's almost impossible not to leave this store with soft hands and trying things out. read more

Very clean. Open and inviting store layout. Fantastic service by Annamarie who also took the time to give my friend and me more details on what goes into the different face masks, what's new in the store to try, and what would go best for the upcoming Valentine's holiday if we were thinking of purchasing gifts. We plan on coming to see her and ask for more recommendations soon. read more

Came in today, but could not shop at all because the salesclerk kept following me around the store and asking too many questions! I was trying to ignore her, but she kept asking questions even when my back was turned to her. Staff needs to learn to leave customers alone if they want time to look around. Ended up leaving before I could check out anything. read more

If I could give this NO STARS I WOULD. This was my first time ever at LUSH and I've heard great things about their products I went in there with the intention to buy several products but came out with NOTHING. The customer service there was HORRIBLE, I was literally being followed around the store by one of the workers there and I am not exaggerating. This has never happened to me I was SO ANGRY & DISAPPOINTED. Come on LUSH get yourself together and hire better employees. read more

This is the first time I've gone to this location since they remodeled and it looks great! I was worried because I went on a Sunday afternoon, two weeks before Christmas. It was definitely very busy, however, every employee working that day was incredibly helpful and friendly. I had a few questions while shopping and I didn't have to struggle to find someone to help me, like at other stores this time of year. The line at the register moved quickly and the cashiers were very friendly. I definitely would visit this location again! read more

The aroma of Lush wafts out of the store and once it hits my nose I cannot help myself but go in and check out what they have. I am always promptly greeted and asked if I need help. Most of the time I just want to browse and see what jumps in my basket but when I do need help they do a great job assisting me. Sam in particular was able to name the ingredients in every goodie I asked about, I really appreciated her knowledge of the products and the advice. I got one of the newer jelly face masks and it does wonders on my dry skin! I am so thankful for Sam's help and conversation. Lush is such a wonderful company who seems to take care in hiring wonderful consultants to help wandering customers like me. If you want a good customer service experience Lush is the way to go because like I've said the products are AMAZING, the company is CRUELTY FREE and FAIR TRADE! read more

I was not impressed with this store. It's so tiny compared to their other location. Also this place refuses to give out samples. I just spent over $100 and when I asked if i could have a sample of their soap (still trying to decide if I wanted to purchase a block of it), he flatly refused saying they don't do samples. Okay..... I will go back to San Francisco location Their customer service is awesome and they have a better selection there. read more

The staff was very helpful with picking out exactly what I needed for my skin! They even offered me samples to try it first before I bought it just in case my skin did not like it. read more

Best customer service ever!! They are very caring and they know their products!! I love the products!! I always love going on there. Sarah and the manager Hana really helped me today and I'm truly grateful! I will always go to this Lush! Thank you!! read more

I knew this place existed, but had never gone inside. Just recently I was looking up reviews and recommendations for masks that work effectively but are not too harsh on skin. Well, Lush's Brazened Honey and Cupcake masks came up as being a few of the most popular and effective. I decided to give them a try. As I was looking them up online I noticed that I wasn't able to purchase over the internet, due to the fact that they are made fresh and need to be refrigerated. So I figured I would run over to Stoneridge and pick some up. I think I went there on a Saturday, and I was soooo excited to try them because my skin had been acting up badly. When I actually walked into the store I noticed it was really small, but very cute, and smelt amazing. As soon as I stepped in the store I had a younger gentleman offering to help me out with anything. Since this was my first time, I didn't really know where to look for things. I told him I wanted to get the Brazened Honey Mask and the Cupcake mask. He told me that they were all out! I was so sad. He told me that the masks are very popular items, and since you can't get them online they sell out in the stores quickly. He gave me great advice though. He told me that the shipments come in Thursday, normally in the morning. So if I was going to head down again, it would be best to come on a Thursday or Friday when they have just received them. I was so happy he told me that. He was also very very sweet and gave me samples of the Coalface face soap. It was a large sample too, and he wrapped it up neatly for me and was very polite. I wish I knew his name because he was great. Well anyways, so when next Thursday came around I decided to call Lush, hoping they would be able to put a mask aside for me and I could come grab it later. They said of course, no problem. So I gave them my name and the time I would be down. I have had places say they would do this for me before and didn't follow through, so I was a little nervous because I was dying to try this mask! Sure enough, I went right in and a young lady helped me out. I told her I had the two masks on hold, and she went in the back and came out with both! I was SO happy! Since then, I have been in a few other times, and each time it is just great. The staff is very friendly. They always acknowledged me when I walked in even though they were with other customers. They told me they would right with me as soon as they were finished. I think this place is great. The products are natural, clean and fresh. The staff is amazing. The store is a little small, but hey they can't do anything about that. Plus it gives it a unique, cozy feel. OH and to also review the Brazened Honey and Cupcake mask.. the Brazened Honey mask is A-MAZ-ING!!! I have sensitive, oily, acne proned skin.. and my face was acting up badly. I used this mask, every other night, over night, and it worked wonders. Within a few days, my face was clear. I didn't have any breakouts and my skin was soft and smooth. I also noticed to really decreased the red marks I had on my face from prior acne. It was a little hard to sleep in because when it gets hard it does have a tendency to flake off, so you really have to make sure you try and sleep on your back and very still. I have moved around sometimes and had it flake off, but its just tiny bits. The mask doesn't actually come off. Also when you go to wash it off, use it as a face scrub! I run water over the mask in the shower, then slowly massage and rub it on my face for about a minute. You won't believe how soft and great feeling your skin will be. It is amazing. As i mentioned, I have sensitive skin.. this mask didn't dry my out. I have oily skin.. this mask did help with oil. I have acne and acne prone skin.. This cleared up every bit of acne I had and prevented it!! Also as a little tip.. When I did get a little pimple, I simply popped it and then applied straight Trader Joes Tea Tree Oil to the little spot, then applied the mask over top. That was my nightime routine. However, do not use the tea oil in a large area or all over your face.. I did this and learned the hard way. It will SEVERELY dry out your skin, and is quite painful. But just a little dab on problem spots and this works wonders along with the mask on top overnight. As for the Cupcake mask.. it is suppose to help with oil skin. I use this for like an hour before I jump in the shower. I do not notice too much of a difference in my skin. It may feel a little softer and be slightly less oily, but nothing to make a big deal over. My skin just did not seem to react, good or bad, to this mask. So instead of buying a Brazened Honey mask and a Cupcake mask, I would just get two of the Brazened Honeys. I really can't explain how amazing it is. It is really a life saver for me! I recommend anyone give this mask a try. It is truly amazing!!! read more

My dear friend recently gave me her ocean salt scrub & I had thoroughly been enjoying it! However after continual use I noticed it began to irritate my skin & it actually left a cut on my cheek. I really liked the scrub but would not recommend it to anyone that has sensitive skin because it's very harsh & easily causes irritation. read more

I absolutely love Lush products and adore the brand, however, this location is not the lost ideal due to its small size and pushy associates. Let people shop and stop asking so many questions! I hate that they ask what brings us in, I just like to go and peruse this store when I come to Stoneridge. I just buying the essentials and leave as soon as possible to escape the interrogating employees and despite having come to this location over a dozen times I have never been able to look at all the tables/stations! I have now decided to go the lush in San Francisco as it has better reviews. read more