Ordered an item to pick up and called at 8pm as I was parking in front to have my daughter run in and the person who answered the phone said they couldn't allow anyone else in the store past 8pm. Didn't ask my name or order or what the item was. It was literally a foundation stick.....It was exactly 8pm and they for sure could've let me run in to pick it up. They clearly care more about getting out the door than their customers. To conclude, I canceled my order promptly as I won't give my business to a store who doesn't value customer service. If they can't accommodate customers up until the minute they close, then they won't get my business. read more

Out of all the Sephora's I've been to, this one definitely takes the cake in best staff. The store is well stocked, staff is always looking to help and quick to do it, and they're all SO nice. The girls being so sweet and helpful is why this is my favorite location to go to! Thanks to the ladies at this location for making my shopping experience so fun and making sure I leave with what I need every time. :) read more

Just so happened to stop at this location since it was located next to the Whole Foods store. I had a gift card I received for my birthday and decided to come into this location to use it. I was immediately greeted as I walked in the door by a sweet young lady, did not catch her name. She didn't have a badge on that was visible. I was saying that the customer service associates at this location. We're very attentive to all customers and it was a busy day as they had some great specials taking place. I had to actually leave and come back because apparently the gift card I received was not activated properly. Once I sorted that out with my friend who purchased the card, I came back and decided to really dive in and splurge a little. I knew that I wanted a lipgloss set. I happened to grab the last one that was on sale. However, I wanted to try a body mist spray by Salt $ Stone, that caught my eye. While I was looking in the back wall area a very kind associate by the name of Natalie went out of her way to assist me , and direct me where there were more of those products.. Now, as I said that everyone was super nice considering it was so many people in the store however, Natalie went above and beyond, and I had to personally thank her after I made my purchase. I truly appreciate it her excellent customer service. read more

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I had a 90 mins bridal makeup but ended up going late Sandy G was so good she told initially that she would just do for 60 mins regular since she had next appointment. in that 60 mins she did her magic and did all that I asked for and I was all ready with bridal makeup as I wanted and my look was so good that I got compliments for each and every person I met that evening .I highly recommend her for any wedding makeup .You just ask as per your need and she does her magic. I normally don't like anyones makeup that easily since I myself can do it better but since it was my special day wanted someone else to do it for me.Loved her work and she is best. I had an Indian anniversary party and I felt so so special.thank you Sandy. read more

I love coming to this Sephora, I always get wonderful service and they almost always have what I need in stock. The store is clean, well organized and so friendly. Most recently Sandy helped me with my trash skincare routine (my words not hers), and she was so patient and informative! read more

Niki at the Dublin store was great in helping me find different moisturizers, & toners. She offered to give me some samples to try out at home before making the decision to buy which was perfect. We talked about high pigmentation & how she related since her mom is going through that & she recommended a good product for that. I will definitely come back & purchase from her. Niki, that you for your help. read more

Worst service ever. They cancelled my daughter's makeup appointment just hours before the prom. 0 stars . Prom is a big day and she is very disappointed. Don't recommend it to any one. The lady from dublin branch that we talked with was very abrupt and was not helpful at all. Make your self a favor and don't go there, you will be disappointed. read more

I really enjoy shopping this location but the sales associate, specifically the lady whose name starts with an N and ends YI, is a bit disrespectful. I try to avoid her when shopping here. Background to this - purchased foundation at regular price. It went on sale 50% 3 days later. Asked what would be the best way to take advantage of the sale - either return or do a price adjustment. She said return and re-buy. Asked if I used it and I said Yes and I want to keep the product but want the lower price. She really did not like this nor wanted to do the return for a new one. She said I could get a brand new one and sent someone to go look. That person said there is no more but they lied because before going to the register, I looked to see if my shade was available and there were a few boxes. I'll still continue to go here because of the selection of items but sales associates could use an attitude check. read more

Horrible return policy. Due to major health issues, didn't get in until day 36 to try to exchange a lipstick that was unused and unopened. Manager claimed she can't help me, but honestly seemed uninterested and smirk at me. Combined with the lackluster rouge program and disingenuous "leadership", I'll take my money elsewhere. read more

The nerve of Jamsine to tell us we should've called when the sign says no estimated time of opening is beyond me. 10am was the appointment for wedding makeup and she tells us that the 11am will go before me and can do us at noon when my appointment was first. The correct thing to do is to push everybody out and go in the order of appointments scheduled because the STORE was at fault for not opening on time. Jasmine needs to be fired for her lack of professionalism and poor representation of of Sephora. The general manager will be notified about how she handled everything read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Dublin, California

My review is for the great service I got from Maya. I came in for my birthday reward and my information was gone. Maya took the time to help me re-enter all the information and to give me my gift. She is incredibly personable and I highly recommend her for people who need a little extra help. She is a gem of a customer service rep and that is a dying breed. I hope Sephora appreciates her because I sure do. read more

Terrible customer service. Don't even bother trying to do a return or exchange at this location. I waited over 2.5 hours and still no resolution of their glitch issue. I asked for the store manager and was told it was the store policy they could not disclose the information of who the manager even was. I called Sephora customer service and they were no help either. read more

Horrible experience I didnt get her name but there was one attendant with really unsanitary looking red fake nails that were really long. I needed to make a return but she didn't know how to give me one back to my card and kept staying she'd give me a gift card. She also had a terrible attitude when I said I didn't want a gift card. I had to drive to another sephora location and they took care of the return in less than a minute. I would recommend going to another location since the attendant I talked to was really inexperienced and unprofessional. read more

I don't remember the name of the girl who helped me but I know it started with an "A" and not a common name. She was one of the most pleasant and fun shopping experiences I've had! This was a couple months ago now. I had lots of product questions and needed recommendations and help deciding and she was so good at finding good colors for me and gave me blunt and honest feedback on products which was exactly what I needed. It felt like I was shopping with a best friend who was super passionate about all things in the store! The cashier also snuck me a gift with purchase even though I didn't have enough points but I really appreciated this and it made me want to come back to this store exclusively! read more

DO NOT BUY A GIFTCARD AT THIS LOCATION I purchased a giftcard in the amount of $ 50 for my daughters birthday beginning of May 2025 and my daughter scratched off the code and pin on June 3rd to make a purchase with the giftcard. It shows $ 0.00 aa a balance. We went the next day to the location on Dublin Blvd and the girl at the cashier told me that they have been having issues with giftcards but that I need to contact their customer service. When I called the customer service number the lady said that two purchased were made on May 18th. How is this possible when my daughter just scratched the code on June 3rd? To me this looks like scam Alert and now we probably lost the money we spend to purchase this gift card. The lady on the phone said I need to call tomorrow again so she can connect me to Sephora again which I thought that's whom I called. I am seriously so frustrated and upset. my daughter spends more than $ 500 at Sephora each year and this customer service is ridiculous. Megan read more

Dublin is becoming a city that has everything and now it has Sephora! Their grand opening was yesterday, 02/04/22, and I won the cutest Sephora tote! Obviously, it's immaculate and fully stocked! They even carry the dyson airwrap which is sold out everywhere, even online! I saw a lady buy 2! So glad they are in town! read more

SEPHORA - Grand opening. Employees doing a cheer! - Cosmetics & Beauty Supply Near Me - Dublin, California

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I am usually an easy going customer who knows what she wants going to a store like Sephora . I have my staple products so once I come to Sephora , I usually know what I want to get. I went to Sephora in Dublin because it's on my way home. Got the products that I needed... then checked out . I asked the lady wearing a hijab if I can check out from Her kiosk ( no cash registry ) , this lady seems she didn't want to check out my items but had no choice and was reluctant ... it's the way you project yourself as a worker there and unfortunately this lady isn't cut for this job. She then asked me did someone help you? The way she asked her question and her mannerism isn't someone who should be doing customer service. I just said no to her to keep it short as I want to run out of that store asap! She then snaps and said - well if you need help you could ask someone!!! Again- it's the tone of her voice and her general aura that will make customers like me so annoyed !!!! Note to Sephora - there are people out there that needs a job and you can easily replace this lady with someone that knows customer service !!!! read more

5+++++ all around for Kristen!! I came in last week to restock on all my goodies during the Sephora sale. Kristen was friendly, approachable and provided great tips and service! I went crazy and I think I'll be good on make up for a couple months! Thanks Kristen for the amazing service! Definitely my favorite Sephora in the Bay read more

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Came here to see a customer representative to order my DryBar Double Shot Bundle & make other purchases. I couldn't have been happier with the representative who helped me & the other make-up artist who really offered me great suggestions. The Beauty Haul: DryBar Double Shot Bundle -gift for my mom on Mothers Day, so haven't tried it, but love the gift that comes with a Dry Shampoo, Detangler & Smoothing Sealant. Gucci Bloom Rollerball perfume- a gift for my mom who loves Gardenia flowers Laneige Sleeping Lip Mask in Gummy Bear scent- this is absolutely a very hydrating lip mask that has no sticky residue Make Up Forever(MUFEV)- Pore Minimizer Primer which instantly made my pores disappear. MUFEV Aqua Resist Color Pencil in Graphite-a smooth eye liner that glides on without tugging your eyes. Charlotte Tillbury(CT)- Pillow Talk Medium Lipstick is a creamy lipstick that has a nice natural color CT- Pillow Talk Medium Lipliner- glides in smooth & easy CT- Eyes to Mesmerise in Amber Gold, it has a nice creamy consistency that is easy to apply Sephora Brow Pencil-recommended by the make up artist & it is also a great product for a reasonable price. Caudalie Acne Prone Skin w.3 products: Purifying Gel Cleanser, Purifying Toner & Skin Perfecting Serum. Although I am way past my teenage years, my pores have gotten a little larger & was recommended this line which is Clean. I would definitely be back, but not anytime soon! read more

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This location is a little further than the one in San Ramon and Pleasanton, but it had the product I was needing to do an exchange for an Urban Decay limited time palette that I had originally ordered via the Sephora app, but it had arrived damaged. I first went to the store in SR and they did not have it, but they were able to see the inventory at other locations, called this location and had them place a palette for me on hold - went to go pick it up before closing no issues. This store is slightly bigger than the one in SR sq ft wise as there's more space to walk around between aisles. We were able to process the exchange at the makeup counter area and after I browsed around. Ended up getting color matched for the YSL Touche Eclat All-Over Brightening Concealer Pen (tried No. 2 and 2.5 - both looked good on me, but I went with 2 for a brighter look, but 2.5 had blended really nicely for that effortless no makeup look - I may need to buy the 2.5 later). I also inquired about the Kerastase Nutritive 8H Magic Night Serum Hydrating Treatment - I had applied some to my hair earlier when I was browsing and I thought I could tell an immediate difference to my hair, but I wasn't sure. I was able to receive a sample to continue testing the product at home. Other inquiries on wanting to know what products the girl who had helped color match me would recommend for the below... Tips I received and luckily had these products at home: - Neck / cream / serum: try using the Brazilian Bum Bum Cream as its a firming and tightening body lotion (why didn't I think of this before?!) - Under-eye cream / serum: try Peter Thomas Roth's (PTR) Eye Patches. There are 3 different kinds (green, gold, or blue) I have the green at home already that I keep forgetting to use since I do already keep these in my drink fridge at home. Sephora has a few spots specifically designated for curbside pick-up which I thought was interesting as I've never seen this offered at any other Sephora store location. Persimmon Place is still fairly new to me and have only been a few times on foot - hung around Starbucks to do some work and writing while waiting for my car to be serviced nearby. I think this location has more products in stock and is far less crowded which I like. Staff was also very attentive. Will be coming back. read more

I was talked into an eyebrow gel that turned out to not be the best shade for me and when I tried to return it, they said that I could not because I was a few days past my 30 days. I feel disappointed in the service that I received from Sephora and I probably will not return and purchase anything in the future. read more

This has got to be the WORST Sephora I have ever been to in my life. Workers here are not very efficient. A lot of employees standing around doing nothing when there is an open cash register with no one on it and a very long line of people trying to check out. No one was available to help us find what we were looking for. It's a lot of people "looking busy" but not actually doing anything. I shop at Sephora a lot but I will not be coming back to this location. Customers look lost here with no one to help them read more

Made my first purchase at Sephora Dublin and had a wonderful experience due to the outstanding customer service from Nadia. I love the lip balms I purchased and, because it was my birthday month, Nadia gave me a birthday gift! I hope to shop at the Dublin Sephora soon with Nadia read more

I mean Sephora in itself makes me smile we by time I walk in. It is extra rewarding to be welcomed by kind and knowledgeable staff. They are always ready to help find anything I ask for if needed. Last time I went in and was in a hurry as I needed to make it to my daughters school by start of her lunch time. Told them what I was looking for and was immediately taken to where I could find it. Summer Fridays lipgloss if you must know. A gift for my daughter's birthday! It also happened to be my birthday month and at the register I was surprised with my member rewards birthday gift. They give you 4 different options to choose 1 from. What a great surprise! read more

Every time I enter this store, I am greeted warmly at the door by the nicest people! I decided to Yelp this location because of the superior service I always receive. Today, I attempted to save a little money by going to the beauty shop across the street instead of this location. That old adage you get what you pay for was glaringly obvious. Nobody greeted me when I walked in the door. no friendly sales staff wanting to help me find the perfect shade of lipstick. It made me think of all of the times I walked into this Sephora location and experience such friendly service. Thank you, Dublin Sephora, for always making sure my beauty needs are met! I never have to wait too long to have an associate help me. All of your employees seem genuinely happy to be at the Sephora. All I can say is that I will never cross the street to save a few dollars again. In the end, it wasn't worth it. read more

I visited this location for a makeup lesson and wasn't sure what to expect. I arrived before my appointment with an open mind, ready to learn anything. I checked in with one of the staff members and was told I will have to wait a bit until the station for my lesson was ready. Once ready, I was helped by Sandy who immediately gave me her undivided attention in my makeup lesson needs. She asked what my goals are and what I'm hoping to come out with after finishing the lesson. I told her it was my first time with makeup and I was nervous going into it. I also said I was nervous to go into the store in the first place. After sharing more about myself with Shandy, she expertly guided me through the lesson. Sandy broke up the lesson into manageable parts and constantly made sure I was comfortable and doing things right. We had great back-and-forth conversations regarding what I wanted to do with makeup and testing out different methods of applying makeup. I definitely felt like I had a great Makeup 101 lesson from Sandy. We were able to try things I didn't like and things I did like. In the end, I was happy with the results and my final look. Simple, clean, and durable was all I needed. Sandy made sure I was able to get there. To wrap up the lesson, Sandy added all the products used in the lesson to my account. I found this helpful and will review the items for future purchases at Sephora. Thank you again, Sandy and the Sephora staff for providing me a stand-out experience with makeup! read more

Brand new location in Dublin. This is where Sur La Table used to be. Today is their second day of opening. Employees are super nice and welcoming. Layout of store is very accessible and easy to browse. Come check it out! read more

SEPHORA - Now Open! - Cosmetics & Beauty Supply Near Me - Dublin, California

Brand new location, they opened last month and I love it. Sephora was a great addition to the shopping center. It's right next to Whole Foods and there's other great stores in the shopping center too. Customer service is always great when I come here. I love it. All of the employees are super friendly, knowledgeable about the products and always there if you have any questions or need a product from the back. The store is kept up great too, which is always nice. This might be my new favorite Sephora location to visit! read more

Customer service is not good. I work in and just hi . No body is there to help you or treat you with respect . I was looking for a good foundation and make up.:( Guess I take my business somewhere else. read more

Gorgeous brand new store with ample parking and great service! I used to haul myself to the Stoneridge location but ever since this store has opened I find myself coming here just to browse. Amazing service, huge range of products, clean, and always have been helped immediately. Will keep coming back! read more

I came into this Sephora for a full face make up service for my baby shower. Kayla was my make up artist. I am 36 weeks pregnant and sitting in the make up chair for an hour I became hot, dehydrated and faint from not eating prior to my appointment. Kayla was very patient with me, her and another associate were extremely attentive giving me a stool for my feet, some water and snacks to make sure I was comfortable during my service. On top of all that and despite me being so difficult with my pregnant problems Kayla gave me an amazing make over. I received so many compliments and felt so beautiful and confident during my baby shower. I am beyond grateful for the Sephora team at Persimmon Place. read more

SEPHORA - Baby Shower make up - Cosmetics & Beauty Supply Near Me - Dublin, California

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Kaylaaaaaaaaaaaaa. Listen, if your getting your makeup done, book with Kayla. She did me so right. I wish I had her Instagram because she is TALENTED. read more

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I was hands down blessed with the bestest Sephora professional "Viana" she has been a good send to help me as I prepare to attend a wedding in the next few days. Due to mommy duties I waited until the very last minute to get my foundation matched. She is definitely my GO TO GAL! Customer service especially now these days are hard to find and she exceeded my expectations! 10 's for sure! read more

Had a great experience yesterday. Usually I get overwhelmed when employees consistently ask if I need help (nothing personal, I understand it's their job), but thankfully the employees weren't overly persistent. When I asked for assistance, Destiney recommended a product after I explained my concerns. She was such a great help, I hope management is able to see this and acknowledge her excellent service! read more

Smaller location than other sephoras which is great for browsing and a quick stop to return or exchange. They don't carry all the brands but I find that it Carrie's enough of what I need! Located in a busy shopping center next to Whole Foods. read more

So, I normally only shop at Ulta Beauty because I love their competitive pricing and combined with hair product events, it's a win-win for all of my needs. Either that, or I just get my beauty stuff from Nordstroms because customer service is top notch and delivery is 1-2 days. However, I stumbled into this Sephora after grocery shopping next door at Whole Foods because they carry the infamous Rare Beauty line by Selena Gomez. I wanted to see what the hype was and I'm so glad I came here! I usually don't like Sephora stores because it's always crowded, I'm constantly being upsold products, or customer service is just nonexistent. This Sephora might just have changed my mind... Upon entering, I was immediately greeted by an associate, Nadia. I told her I was looking for the Rare Beauty tinted moisturizer and she helped color matched me. She also gave me some tips and advice when I had question on how to apply the moisturizer and which setting spray would be best for it. I felt welcomed and not rushed (even though there was suddenly an influx of customers coming into the store while she was helping me). No other associates bothered me while I was browsing and I really liked that, too. I'll be coming here every so often for my beauty products now because it's conveniently next to my local grocery store, Nadia is super friendly, and it doesn't get overly crowded with a lot of brand selections. read more

Came here so many time for last minute gifts for me friends and I absolutely love their customer service!!!!! Honestly they're so helpful ! I feel welcomed every time I come here! Highly recommend this sephora ! read more

I never really write reviews for stores but I had to for this location. I'm from the peninsula so I visit this store when I'm in the area. This was my second time there & I was greeted right away and Ayat helped me color match. I told her the Sephora in my area (sephora Daly City) rudely told me that they don't give any samples of foundation anymore. So I asked her that and she said of course we do. She was so friendly and answered all my questions about the different foundations and gave me some recommendations to go with it. The first time I went I also had a pleasant experience and the employees gave me some samples :) I don't think I'll ever return to the Sephora in my area, I'll definitely bring my money to this location for the customer service and they have literally every brand! read more

Came in to looking to try new skin care. Was assisted by Arian (hope I'm spelling that correctly) she was super friendly and answered all my questions all while my baby was fussy and climbing all over me. She even went out of her way to check stock on a perfume that's actually d/c online. I'm a new mom and often times it's hard shopping with the baby so her kindness and patience really made my day! Thank you for all your help Arian :-) read more

First time visit to Dublin Sephora but the Worst Sephora experience ever. The salesperson used my gift card for purchase, stated the gift card balance of used and was trying to use my credit card charge me for remaining balance. I was informed me I will be charged for in store purchase and the item unavailable at the store will be ordered online and charged separately once shipped. I said that's fine. She didn't know how to complete the transaction so asked the assistant manager Nayeli for help. Nayeli came and cancelled the transaction to start over but during the cancellation the gift card balance got wiped out and the gift card balance went to zero. I said there was $67 gift balance when she charged me initially so not sure why it is zero. The manager questioned the salesperson and she could not confirm what she told me and said she did not know what happened. I explained to manager the exact conversation and stated what happened and the balance of gift before transaction was $67 but she would not believe me. All she could tell me was that now the balance is zero, no transaction made and questioned me if I even had a balance to start of with. Nayeli's attitude and response was unprofessional, disrespectful and rude. She tried to prove me wrong by demanding proof that I had a balance of my gift card. She wanted to see my Sephora account so I showed her and she said see I told you that there is no proof of gift card used and balance. I had to show her my email receipt of last gift card used and balance of $67. Then she told me she had to review the security camera and transaction detail so I had to wait. The. She comes out and tell my security system is down but did confirm what I told the. Was correct and I should have balance of $67. After waiting one hour, they called customer service to confirm if transaction made at their store which still they did not believe me. Customer service confirmed that gift card balance was used at that store at 6:28 pm. Still Nayeli did not apologize for inconvenience and for not believing and told me she could still not help me. No apology offered when they made the error, could not offer resolution and had poor customer service. The salesperson I dealt was inexperienced and the assistant manager Nayeli does not know how to do her job and made my Sephora experience the worst. Will never return there. I ended leaving empty handed, wiped out gift card only to self resolve this issue with customer service. read more