Was invited to the Beauty Trend Event, the Skinfluence Festival last Friday, March 13 from 5-8pm…read more Holly Hoffman, the Store Administrator informed me of this specific event and Kay Soria had notified me of the 15% off Beauty sale from March 9-March 15, 2026. I RSVP'd and attended the festive event. I checked in and received a raffle ticket. You could see how they cordoned off the Beauty section as only guests w/RSVPs were allowed in the event. I could see different sections where they had demos for makeup, hair, skin, eyebrows, skincare and perfume. Angel saw me looking towards the first stop which featured Concealers and Setting Sprays by MAC & Charlotte Tillbury. She assisted me then passed me off to Lauren who helped apply some products and give tips. I showed her a list of my makeup which she had some in stock but had to ship others. When Lauren was applying my makeup, Angel was so sweet and brought me a Margie when I said "I should have a drink!" Lauren did great as she had to color-match me from several lines. She helped me find some products. Jordan from MAC came by and suggested a hydrating spray and the order of applying skincare since she said she was an Esthetician. She was bubbly, friendly, helpful and very positive! She was even giving me hugs & high fives! Now that's the Nordstrom service I'm used to! They had a DJ, Cotton Candy Margaritas, Bottled Water, Coca Cola, Charcuterie Bites, a cheesy Mac n Cheese type of dish and festive cake bites. I went to the Jo Malone section and a rep showed some fragrances. The DJ music was so loud so I walked out to get another drink and bites and came back to the Lancome station looking for a product and was helped by a woman holding raffle tickets. The main rep was busy so she helped shade-match me. I had to order online since that product was out of stock. Then she walked me towards the fragrance section. Another rep helped me as I was looking for Jasmine scents. She offered Diptyquem, Gucci, Good Girl Jasmine & Tom Ford's Jasmine. They didn't have samples for Good Girl & Tom Ford so she said to check Sephora. While checking out the scents, I heard my name being called for the raffle so I excitedly showed up to get my prize! Yay!! I went back to the fragrance rep and asked her about the Estee Lauder perfumes so she walked with me there. I was interested in a Gardenia scent so I asked if I could have a sample? She said sure and walked away. I sat for awhile waiting for her until the Estee Lauder rep told me she thinks she ended her shift?? The rep made me a sample. I thought that was inconsiderate and just a "Someone will help you momentarily..." or something to that effect would've been nice. Usually Nordstrom reps are mindful and respectful of my time. At least the Estee Lauder rep followed thru. The Beauty Trend Event was nice on a Friday evening as they're usually on a Saturday when everyone's shopping and it can get quite hectic. It was a pretty fun event and the theme of raffle stations where you can try different products was a great idea. I hope someone sends me a list of demos next time so I can prepare and check out products and reviews ahead of time. I like the convenience of being able to pick up items at Nordstrom Rack since there's one near me vs. driving all the way to Nordstrom La Cantera.

Nordstrom at La Cantera is one of the nicest locations around. The store is incredibly clean,…read morebeautifully laid out, and everything was in stock. I ended up needing some help finding a specific size, and the salesperson went above and beyond to grab what I needed.

I have grown a love for JC Penny. I have found everything I need for every occasion, from swim wear…read moreto casual wear! Great prices and deals weekly but I will say the only down fall is the lack of employees. Only one person at the register with huge lines and no back up. I went to cosmetics to check out because that's what the employee told me I could do last time so I went and she said she's not able to that front has to ask for backup but clearly they needed some back up! Anyways I still loved this store and how many options they have. Extra plus to this store was that the restrooms were clean!

How can I offer such a negative review and still call it a one star? I have never in my life had…read moresuch a rude customer service experience. Anywhere. I grew up with a Mother whose 50 year experience was in one retail department store.' The owner had a poster in the back that listed the 10 Commandments of Customer Service. At the bottom of the poster was this "The Customer is Always Right." So yes, I'm old-school. A young woman named Angela brought out my online order. She said it was already paid for. I explained I needed to pay for it with a gift card I'd had 1-2 years. She kept refusing my request, as if I did not understand. She was reluctant to do a refund so I could pay for the merchandise with a gift card. I explained that's exactly what she needed to do. Her body language fully expressed her disdain for this process. She maintained a smugness throughout the entire exchange, asked me to open the package. That's NOT a standard operating procedure for customer service. She proceeded with the refund, stonefaced. No conversation, and proceeded to re-charge the merchandise. Never a 'thank you for explaining'. Never an 'I'm sorry for misunderstanding this.' Her response to my frustration with having to coax the entire process was 'What's your attitude? I'm trying to help you!' Is this the new JCP customer service? She called for her manager who was equally stonefaced. The manager Alex, like Angela, was just as reluctant to complete the exchange. She kept telling me it was already paid for. After requesting that she complete the exchange ... at least five times ... AND honor the sale price, she finally acquiesced. During this exchange, I told her that Angela was a very beautiful young girl, but her beauty did not compensate for her vile passive aggressive stance. I reiterated this several times, no 'I apologize for your experience,' nothing. When I repeated the complaint, she said she'd acknowledged it, but would not have me talking ill of her employee. Ill of her employee? A complaint does not produce a rosy glowing compliment. I gave her the good with the bad. She too was dismissive. When the altercation/transaction was finished, my response was 'I can tell she gets her customer service skills from you.' So beware this duo who doesn't understand not every transaction achieves electronic processing digital perfection. There is a human being paying for the merchandise that IS allowed a preference for how to complete the transaction. Mr Penney would be so sad. He would have NEVER protected such an impetulant excuse for a retail clerk nor a store manager. Need I say more? However the store that was built on his values no longer honors that code.

We were greeted with a friendly hello when we walked in, which I appreciated. One of the staff…read moremembers asked if we'd been there before, and my daughter happily chimed in, "Yes! This is our second time here." It was a lovely start--but unfortunately, that was where the warmth stopped. The rest of the visit felt cold and uncomfortable, especially for a store that seems geared toward families, children, and pets. The bath bombs themselves are great--they smell amazing, look fun, and my kids love them. But the staff experience was a huge letdown. My son politely asked to use the bathroom, and no one responded to him. Only when I stepped in did we get an answer. It felt dismissive and, frankly, pretty rude. There are also "do not touch" signs everywhere, which makes it really hard for kids to engage with the products. At one point, my son accidentally dropped a bath bomb we were planning to purchase. I immediately informed management that we intended to purchase it, and we did. In response, the manager told me I needed to help my children get things off the shelf--implying that the accident could've been avoided if I had intervened. I understand wanting to keep displays in good condition, but this just made the experience feel even more unwelcoming and tense. It's especially frustrating because this shop is just a few minutes from my home. But honestly? I'd rather make the hour-long drive to Lush. There, the staff are kind, engaged, and actually enjoy interacting with kids. They make the experience fun and inclusive, which makes all the difference. I really enjoy the products, which makes it all the more disappointing that the customer service doesn't match the same quality. Maybe I'll try visiting a different location and hope that experience is much better. This store has potential--but the customer service needs serious improvement. Until that happens, we won't be back. Ex: The owners response and tone to my honest review is not only condescending it's emotionally charged, retaliatory, and disproportionate. I'm disappointed but not surprised by the continued defensiveness from the owner of Magnolia Soap and Bath Co. After leaving an honest and respectful review based on my experience as a paying customer, I received a direct response that was not only accusatory but also personally targeted--naming me and criticizing my children in a way that felt retaliatory and unnecessary. Rather than acknowledge or address my concerns with any professionalism, the owner has now doubled down, claiming their response is "valid." This only reinforces my belief that respectful customer feedback is not welcome here, and that public shaming is being used as a tool to silence criticism. For any families considering visiting this location: I encourage you to read both the original review and the owner's responses carefully. Customer service should be grounded in professionalism, empathy, and accountability--not personal attacks. I stand by my review, and I hope this business reflects more carefully in the future on how it responds to customer experiences.

I love this place! The owner is very professional, kind, helpful, and thoughtful. I will continue…read moreto support this small business as their products align with my health needs.

Helpful staff and great selections. Prices are typical for a small business in this economy.read more

I'm undecided about this Beauty shop. Why undecided?…read more So I visited this shop on three occasions. On the first and third occasion, the associate at the register was not that kind of helpful, but the young lady that DID help me..was. The second trip was better the young lady at the front was soooo nice and VERY helpful. I felt both welcomed AND valued. Sooo, I'm sure I'll visit again for a final judgement.

Vanity & Aidan at this Sephora location were amazing! They were very patient with me, I asked a lot…read moreof questions & was looking for several items that they both directed me too. Both of them gave excellent customer service! In fact I have been to this Sephora location before & back then I also received great customer service from 2 other makeup artists --which unfortunately their names escape me or I would post them too for acknowledgement. Love this store!

I'm a pretty regular customer of Sephora and never in my life have I felt more uncomfortable than I…read moredid tonight with my husband. We had 3-4 people ask us if we needed help with anything. Usually nice and welcomed but after the 3rd time in a row of being asked rudely by some chick named Stephanie (manager) ?? I have never felt so off-put by a shopping experience in this store. Nothing warranted her continuously asking us "if we needed help", and hovering near us, and then again asking if he needed help from the register when I was an aisle over from him in the very back of the store. My husband was on his phone following me and I was looking at products from afar not really touching anything other than the two products I bought. I'm not sure if this behavior was because I pulled out my lip glosses from my purse to show my husband which ones I had and liked so he had ideas for valentines or that the store was closing in 15 minutes but we were out of the store by 7:50pm before their 8pm closing. Safe to say I will be going to the close location at the RIM or the quarry from now on.

I had a fabulous experience! I was happily overwhelmed with the amount of designer fragrances etc…read morethey carry. Not only women, but mens as well. They also carry a large supply of Bath and Body products and candles. I found the Versace Bright Crystals and the DKNY Be Delicious green apple gift sets here and was elated. Jimmy, the owner, gave me a small deal for the purchase of the 2 sets which I greatly appreciated. I've been looking for the Issey Miyake floral forever, the girls searched for me, and while they did carry three of their other scents, Jimmy stated that he would look into finding the floral. Scent testing was encouraged and easy. The girls even opened up new boxes so I could smell a fragrance. Awesome customer service and reasonable pricing. I'll be back'

Lots of inventory! I actually thought the GPS was off as it took me a back way. I went at a busy…read moretime and felt a little rushed. I had lots of questions but I will head back over there again. A female associate was courteous and helped me put together a Bath and Body Works purchase. Next time I go, it's for the cologne/perfume!

This location sucks and to the lazy lady that works there I understand as to why this location is…read moreshutting down. Your energy your communication and your attitude on top of your laziness is sad! I hope they shut down and do not let you work at another location. So unprofessional & rude. And on top of that. She put a "lunch break" sign up and didn't come back until well after the time she displayed.... I feel bad for her future employers! And for this location it is so damn empty they do not have anything but the bad quality items This location was good years ago but now it sucks completely !!!

Its closed . Its not opened at all. The rent hasn't been paid . I've been there once and the…read morelady was so nice, but when I went back. Shut down

Sephora return policy is pretty horrible. If you purchase from a main store you cant return at a…read moreSephora located in Kohls. So you should hope theres a main store nearby. Sephora has more stores in Kohls than main stores and you cant return...might as well be a different company. You have 30 days to return no matter what (truly only wanted a gift card not even a full refund), even if the product purchased was never used and still in the wrapping (purchased as a gift got wrong item W/receipt). I travel for business and not easy to find a main store. Wont be stepping in a Sephora again. Ill drive out of the way for a competitor or Dillards next time. Do better Sephora.

I always feel like a kid in the candy shop…read more I'm always excited to look for deals, run into familiar places and see coworkers doing their part and making their customers feel comfortable