Had an invite call to the Benefit Cosmetics event & was told I could come in anytime bet. 10am-5pm. I was told they can Brow Map so I asked if they could do that? The clerk said they could. I ended up making an appointment at 11:30am today. I got in at 11:34am & 2 Benefit clerks were busy. Brianna was doing one person's brows. The other was helping a customer w/products. I sat & waited until a male employee asked if I needed help. He told me he'd ask someone to check me in & a female employee with an orange apron said she would. I sat by the Benefit area until Brianna was finished with her client at 11:44am. I told her what I came in for & she proceeded to make me up & make suggestions. When she suggested where I could wax, I asked if she could do it and she said she couldn't because she had a client who she acknowledged a minute ago & had passed by. Brianna said "Hi Chloe(?)! Do you need your eyebrows waxed?" She said "Yeah!" So Chloe or whatever her name was just passing by & not on the books. Brianna gave her priority over me wanting to have my eyebrows waxed even though they were late with my appointment!!! I was so pissed off & told her I had an appointment & she thought I meant I had an appointment elsewhere. I said "NO, I HAD AN APPOINTMENT HERE!!" So I took my purse & stormed off. What poor scheduling & customer service!! I won't be coming here for appointments again as they are so disorganized & have poor customer service!!! read more

If you want sales in make up come to ulta!! Unlike the drug stores they always have some sale or deal going on. I usually check online first. If it's something I'm not sure will be in stock when I get there I will order online and pick up in store. read more

Ulta Beauty - 1/2 of it was on sale - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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Skylar knows how to give an expert haircut and she is also a careful listener. Highly recommend booking with her

Skylar S saved my hair! I went in with disjointed choppy layers done by a stylist from another salon a few weeks ago. Skylar blended all of the problem areas and was extremely patient walking me through all of my options. I would highly recommend her! read more

Ulta Beauty - Before - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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Rude and lazy workers. Everytime I go in I always see bunch of them in a click chatting but act like your not there when you want to ask a question. You're paying women to chat amongst themselves and not work. Should probably have less workers and sell things more affordable. read more

Alexis is by far one of the best hair stylist I've ever had. Not only is she good at what she does, but she CARES. She cares about the work and her client. She treated me so kind and handled me with care. I love everything about her and how she handles herself. Very professional and just so kind hearted. I'll be back JUST because of her. read more

Kenzie was amazing and helped me get exactly what I needed!! She took the time to show me how to use the new products and fixed what I tried to do on my own. read more

Very clean store and product well displayed. Store personal very helpful and polite. Check out was good, needed all tellers open. Line was long. read more

Just wanted to personally write a review normally I don't for businesses because I know customer service can be hard but the Ulta off the 281 in village of stone oak SUCKS!! Worst customer service plus everything is always out of stock. So I was kind of hesitant to try this location since the reviews were bad as well but I had the total opposite of experience. My husband and I came yesterday because he wanted to see the dyson airwrap (it's an anniversary gift for me) they had it and everyone was so nice answering all his questions. I bought some other items I needed as well. Our cashier Daisy was so sweet and so helpful. I even signed up for a in-store credit card. This will definitely be my go to Ulta for now on. read more

Love how Chiquita cuts my hair. This the third time it's was great she's very consistent. Try her you won't be disappointed.

One of my favorite Ulta's in the San Antonio area. Everyone here is very friendly knowledgeable, and if they do not know something, they are not ashamed to direct you to somebody who does rather than giving you false information. read more

Very good selections. It is clean and organized . The employees had very good customer service but sadly understaffed during busy times. However, I came for eyelashes only and it took me awhile searching for them. The aisles were labeled but I still had no clue where they were. I had better success finding them on my own at a drugstore for a similar price. If I had known. Finally, I found someone in the aisle to help me. But I had more questions about selections and it was hard to find someone to help me. I had to ask help from the person behind the cash register to help me. Note: I wish you have more selections for the Korean skincare products! read more

Mikayla was amazing in helping me figure out a makeup routine starting from the ground up. She was so patient in explaining everything to me in how to apply the products & not once made me feel dumb about not having any idea of where to begin. She was very easy to talk to, was also open & honest about a variety of products & was not pushy whatsoever. She let me ask a ton of questions & didn't seem rushed to get me out of the chair. Very appreciate of all her help! read more

I love coming here for the Go and Glow micro zone and to get my hair done by Sarah. She is amazing and not sure how she tames my demon hair, but she does it everytime. My only issue is the people helping in cosmetics can often be very rude and unprofessional. They have often matched me wrong and try to talk me out of the products I already know I like. I now avoid them like the plague. I recommend only coming to this location for salon services, not if you're looking for help in cosmetics. I recommend the quarry location for help in all things cosmetics and fragrance. They often do fun events here, and the overall prices can't be beat. The Lipstick Queen event was a blast, and both my mom and I got matched with the perfect red for our skin tone by the founder Poppy. Customer service by the regular staff could use some work in the front, and then maybe I would visit this location for all my beauty needs. read more

Ulta Beauty - Poppy lipstick queen with fam. - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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I enjoy coming in to browse the variety of make up and products along with finding the occasional deal. They have both drugstore brands and prestige brands, plus their own Ulta brand. They are a hybrid of what you can find at a drugstore and what you can buy at Sephora. There's a selection of clearance items in the front. They normally greet you and ask if you need help, but otherwise you are free to browse their wide comfortable aisles, undisturbed. I have tried their salon one time when they first opened probably over 8 years ago, but I felt too odd getting my hair done in the middle of a store. read more

By far the best store in this area. We live about 20 miles away and we have one closer to us which is on 281 North, but that store is horrible. We have came to this store a few times and every time we are treated well and the people are so helpful. Today's star was Lianna!!! I tell you this girl is incredible she's super incredible. We really needed help with foundation for my daughter who is having a photo shoot for her 15th birthday, we weren't sure exactly what foundation or what brand to use. Lianna was so helpful and she is very well put together. She displays products within the store so she serves as a great model. I was admiring her eyeshadow and she quickly showed me what she had on and how she applied. Needless to say we walked out with over $300 worth of make up! Thanks for making our shopping experience so nice. Your customer service is beyond reproach! Thank you! read more

Great customer service , cashiers more knowledgeable and helpful of the business than the Stone Oak location. They were also more willing to assist and were polite about doing their job than the Stone Oak location. Thanks for immediately redeeming my in-store experience with Ulta!! read more

Employees were extremely rude and stuck up. If you go to this ulta, don't come in without a full baked face of makeup and a floor length ball gown because they will treat you like a stealing peasant. read more

I'm just putting this here because my friends to shy and to nice to say something herself. She went to ulta for a couple of products, was prepared to spend a good amount of money on something that would help her , when approached and asked if she needed assistance. She explained the situation, and was told " you should do your research first" instead of actually being helped . I work in retail and I'm sorry but this is not good customer service. If you don't know maybe find someone who does... read more

This is easily the best haircut I've ever had. I'm someone who's extremely anxious about cutting my hair because I feel like it takes forever to grow back. I showed Genny maybe two photos and they weren't even 100% what I wanted but she nailed the concept down effortlessly. She was quick and confident and she definitely knew what she was doing. The cost was a bit pricey but honestly worth every penny. I will definitely be coming back! read more

I called the day before to make an appointment for face waxing. I had the side burn, chin, lip and eyebrows done. I got to my car and my face was best red and blistered and burned. After a day or so it calmed down. However the hair that was waxed off returned within a week. Very disappointed. read more

We went online and check the price for a hair trim, and it was supposed to be about $35. She trimmed the hair about a half inch which was good. She gave my granddaughter curtain bangs. Got the bill for $65. I was told at the register that it was because she was a special beautician. Very upset with not being informed about the up charge. read more

Went Friday to get my eyebrows done...finally got contacts and it was my birthday weekend so I was pretty excited to spoil myself. The skin beneath my eyebrow was ripped off and it ended up scabbing...on my birthday weekend. Was pretty angry to have that in all of my pictures and still ended up paying full price which was extremely upsetting. Pictures included. There are other places that charge less and do better. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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I don't know what it is with Ulta stores. The people they hire at the makeup section love to avoid customers. It's like that at every single Ulta I go to, whether it be in San Antonio or any other city. Even if they see me walking around, obviously trying to locate something, they will ignore me. They will even walk right by me and act like they don't see me. They like to gather around and chit chat instead. This past visit I had to interrupt their group chat session to ask where a particular brand is (because they avoided helping me when they saw me walk from aisle to aisle looking). One girl apologized for blocking the area I was looking for, moved over, and continued chatting with her co-workers. No one jumped in to ask what product I was trying to look for and if I had any questions. Cashiers are hit and miss with their customer service, but whenever I walk into an Ulta I just go grab what I need and leave. No expectations, whatsoever. They must have very low to no customer service standards for their employees. read more

The brow bar is amazing! After having my eyebrows ruined twice recently, they came out perfect at Ulta. I also got additional face wax around my sideburn area.... my skin wasn't irritated and sore after the waxing, so they must use a high quality wax product. I definitely recommend! read more

I guess I've been a Sephora snob for so long it was a lil hard to admit to my love for Ulta... But I can't hide it anymore. Sometimes I come just to 'window shop'. Ya know, when you say you won't actually buy something but end up on an entire shopping spree? I love how convenient this place is. I like the one at the Quarry also but the layout of this one and the fact it's not as crowded keeps me coming to this one instead. All the pretty girls that work here are so sweet and helpful but not annoying, stuck up or pushy which is comforting. I do admit... I love you Ulta ;) read more

In my opinion, Ulta is the 'Target-level' Sephora. They have a fantastic selection of a wide variety of products, ranging from makeup and perfume to style appliances. Although I have never taken advantage, they also have a full service salon. The makeup selection is great because carry regular store brands such as Loreal, Cover Girl, etc., but also high end brands that are fun to try out. I've also been satisfied with the Ulta brand cosmetics which are generally affordable and flattering. They have good sales on large size shampoos / conditioners, and hundreds of hair care 'must-have' items. I've always found the staff to be friendly and competent, and have not had a complaint with the service. They also offer the ubiquitous 'rewards' membership, and if you spend enough (which is pretty easy to do!) you will receive coupons for money off items which off course... you *really* do need... The best thing about Ulta is the return policy - if a product doesn't work out, simply return it with your receipt. I had some Ulta brand eye shadow for quite a while, but it broke up and was more difficult to use. They exchanged it without any problem even though I didn't have my receipt. This is a great store to find many options...just be prepared to spend plenty of time browsing! read more

I love that there's plenty of parking in this location but getting to the store can be a hassle with the 281 construction and 1604 traffic. In terms of customer service, this store is a little better than the other locations I've been to. Like the other stores, I do see a lot of employees standing around and talking and not really helping customers out... but what do I know, maybe Ulta has a policy that states that their employees must spend a portion of their shift talking about global warming and how to mitigate its effects. However, every now and then I do get a "Hi, can I help you find anything?" and it's encouraging. I recently brought my daughters there to get their hair cut. They each had a different stylist. One of the more senior stylist did a great job but the other one did not, she was running behind so she rushed through my daughter's hair. It was a haircut I could've done. I tried to tell her there was more to be done but she wasn't having any of it. I made an appt with the senior hair stylist for myself and again she did a great job. The Stone Oak location is closer but I really dread the parking lot there so I will continue to return to this location. read more

I made an online appt for a hair wash/style and makeup as my other salon was closed on Sundays. I was assigned to Alyssa and she asked what I wanted to do. I mentioned I wanted to wet my hair then blowdry to end up with large barrel size curls. She immediately got the straightener out and started curling my hair. In the end I got finger sized ringlet curls all over. It wasn't what I asked for, but I was on a deadline to get to my photoshoot, so I pressed on with a style I did not prefer. In the end, it was ok as her style actually came out really well in the photos. The makeup portion was fantastic, especially with a dream of every cosmetic you could need at hand in the store. Alyssa started my application out and was able to accommodate all my requests. Later on, the esthetician, Rachel, came over for my brows and lashes. She also put on other finishing touches that made my experience better. For makeup, Ulta all the way. For hair, I would make sure they are keen to exactly what you want. read more

This is the only place I will get my brows done. Angela is seriously amazing and she just makes my day when I go and see her to get my brows done. Thanks Angela for being a shining light in my day. My brows are always done perfectly, whether it is just a wax or a tint as well. read more

This Ulta is always my go to store! Staff is always extremely helpful in helping me find what I need :). I make sure to avoid the Ulta on the 281 on TPC Parkway.. The staff is always rude and unhelpful. Bad Customer service leads me to not go there! Multiple times and even to my family members. We stick to Ulta on 1604. read more

Terrible customer service- I'm in line right now. 5 registers and only 2 people working them with huge line. The person that started to help me in lancome literally just walked away mid help. I don't know why I come here :-( read more

I get so tired of these young girls that stand around and gossip instead of helping customers. Went in to try bare minerals and overwhelmed by color selection. I asked for color match assist and the associate was completely put out. She tried 2 colors and said maybe Bare Minerals was not for me. Pushed me into another product line? Sales quota? Well turns out already tried Lancôme and had really bad reaction to it. But she didn't listen so I left and went to Sephora inside JCPenney where they were happy to help. read more

General- Ulta is like CVS and a department store's lovechild. Expect to see typical drugstore finds (Neutrogena, Maybelline, NYX, etc.) as well as some cosmetic brands (Stila, Benefit, Too Faced, etc.) carried at department stores. Without a promotion/sale, drugstore brands at Ulta are usually more expensive than Target. However, more "premier" cosmetic brands are priced competitively with Sephora, etc. Also, while Ulta does not carry designer brand cosmetics (YSL, Dior, Chanel, etc.), they do carry popular designer fragrances. In addition, hair care products and tools as well as skincare products and tools (Philosophy, Bliss, Clarisonic, etc.) are available for purchase. Lastly, some Ulta locations offer several services from the Benefit Brow Bar to salon-specific services to facials and manicures. Specific to this location- Of the three locations in SA (Northwoods, La Cantera, and the Quarry), the Northwoods Ulta location is the one that I most like to visit. To begin, the space is well-organized and open. While it can get a bit cramped near the line for the registers, the rest of the space has well-defined sections and plenty of room to navigate the various areas of the store. Perhaps my favorite perks about this location are that not only does it have a Benefit Brow Bar and carry Lancome cosmetics but also that representatives specific to those brands are present to share information, provide samples, and work their magic on you. While other brands may not always have reps stationed there, I have gone in at random times to find Philosophy, Phyto, and BareMinerals reps helping out and giving samples. Also, there always seems to be plenty of staff working the floor and wanting to help. My one qualm with this location is wait time on the phone. Whether making an appointment for the Benefit Brow Bar or the salon, 1) there inevitably is always a long wait for someone to answer the phone; and 2) once transferred, there is an additional long wait time to make an appointment because of the difficulty to get someone on the phone for that department. There are good deals to be had at Ulta, particularly if you become a rewards member, which is free. They can send you both e-mail and "snail" mail coupons, promotions, etc. However, if you do wish to use an e-mail coupon/promo in-store, then be prepared to have a printout of it. Showing the promo via phone will not suffice. Lastly, Benefit offers a free eyebrow wax on your birthday. I started with that promotion and am now hooked to going once a month for it. read more

Just a word of advice for management. Implying that a customer is using a previously purchased product incorrectly during a return is not a great way to save said customer from returning the product. read more

Staff needs more product education. I went in looking for new foundation to help with pattern dryness. The girl helping me gave me an anti-wrinkle option, which, in the store, looked great. After a month of use, my skin looked awful. Dry flakes, etc. Exfoliating and night creams have not changed this. I bought CeraVe daily moisturizer and a Maybelline BB foundation at Walgreens yesterday and am 100% back to normal. Cost somewhere around $20-25 total. Expensive foundation from Ulta is in the trash. read more

I recently moved to SA and have been looking for a new stylist. I'm so thankful I found Melonie Pyle at Ulta. Melonie was so pleasant and easy to work with. She listened attentively and looked at pics I brought in. Melonie explained she had a couple ideas that that would achieve my hair goal and advised of the cost before we got started. I am very pleased with the results and if I could give her 6 stars I would. read more

It's a good Ulta, though not as good as my "home" Ulta. I managed to get what I needed, on sale even, and score a sweet new Michael Kors perfume. I'll gladly shop here again and maybe bring friends along with me next time to make it a more fun shopping experience. read more

I agree with the other comment. Need nicer staff! I've been coming here for about 6 years and always thought that no one was really friendly. Recently the manager was rude so now I'll take my business elsewhere like Sephora!!!! read more

I have always FEARED to meet new hair stylist because I have always had bad hair experiences in the past. Hair cuts, styles, color, you name it.. but I became a new customer at Ulta Beauty & the manager stylist named Melonie Pyle took GREAT care of me. She is amazing... I went through a drastic transformation.. my hair was halfway down my back & she cut my hair into a really cute short hair cut. She also colored it & I absolutely loved the way it turned out. I would recommend her to ANYONE AND EVERYONE. I am moving out of state in a couple of days & I have to say she is so good I would fly back to San Antonio just to get my hair done by her. Her personality is amazing which makes you feel much more comfortable and less nervous. So ladies if you are picky about who touches your hair and have trust issues due to bad experiences in the past like I did, I definitely recommend going to Melonie. read more

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