This was my first time in an actual LUSH store. I've always shopped online, simply because there isn't a store where I live. Opal was amazing! He took his time with me, helping me find products I wanted and that fit my needs. He knew I was on a bit of a time crunch and still gave me the best customer service I've ever experienced. In fact every single one of the associates at the store today were helpful and friendly. I hope every LUSH location can meet the bar that this location just set, because now I will compare every experience to this one. read more

Found this Lush store quite by accident while at UTC. I'm glad I found it. The employees are so much more relaxed and the store is spacially friendly. While I can't remember if the name of the rep (cashier 888) that helped me, I can tell you she had a great knowledge of the store products. Moreover, she didn't pressure me into buying any products. I had a great experience here and will now buy my Lush products from this store even though the Fashion Valley store is closer. If you're not familiar with Lush, you should know that they are animal friendly. In other words, they buy ingredients only from businesses that do not test on animals. They only test their products on human volunteers. The products are made with natural and organic ingredients, which are clearly listed on each container, so that you don't have to worry about having an allergic reaction. Additionally, Lush promotes recycling. Bring back the black pots that contained your products (e.g. ocean salt face & body scrub; h'suan wen hua hair moisturizer, etc.) and you'll receive a free fresh face mask. This trip I got my toothy tabs (all natural ingredients and essential oils tooth cleaner with zero aluminums or preservatives)) and ended up buying a gift for someone else. Keep up the good work. read more

What can I say about this store but....yum! I didn't even have to see it to know it was coming up. You can smell this store from doors away. I love the bath bombs the most, and the facial cream is awesome too. I first found this store at the Mandalay Bay in Las Vegas and soon began seeing it pop up in San Diego. I have recently started to like the soaps by the pound. They smell soooo good and they are natural. Today when I went to this store, I played with something new. They make facial creams and keep them in silver bowls on ice to try. Some smell like wintergreen and some like chocolate and each have their own benefits for the skin. Gotta love it! This is my new obsession. read more

I went in to talk skincare, knowing almost nothing about what I needed for my concerns. Kayla and Victoria were wonderfully helpful. I spent the majority of my visit with Victoria, who showed me several products and even tested them on me to demonstrate how to use them, and how soft my skin would feel afterward. I ended up only getting a couple things, but really the customer service was excellent. The store is always pleasant to go into because of the pleasant smells and cute visuals, but it's nice that they also have really knowledgable and kind staff to guide novices like me. read more

I love coming to this location, there's always amazing customer service. My 9 year old daughter loves LUSH and likes to buy bath bombs often. There was a few times I brought my son and his behavioral interventionist, the staff was always kind and understanding. He is now able to wait for his sister at LUSH without meltdowns. The practice runs with his therapist really helped. We love your products and what you guys stand for. read more

So the girl who helped me was awesome! It was a great experience until ... I went to the cash register and waited. And finally got rang up. And paid (and spent a lot) And then later I was thinking hey... how did I spend THAT much at lush?! So I checked my receipt and instead of charging me for 2 bath bombs she charged me for 22. When I went back that afternoon, and waited and waited at the register when I showed the girl she didn't know what to do! Ha no apology nothing. She had to go find someone in the back who could help her. She gave me my $100+ dollars back and a week later it was in my account. Broke my trust. Inattentive employees ruined it. I won't go back. read more

Lush is always a great store with great products! This one was no different, the staff is very formerly and helpful, plus they want you to try their products for free. read more

My second time at a Lush store..my this one's definitely the best!! I walked in and Victoria immediately came to my rescue and walked me through the store and found me the best products for me. I work in retail and it was so refreshing to see such teamwork from everyone in the store. While Victoria was explaining products to me, her coworker was grabbing her testers and bowls of water. I felt so comfortable because of the amazing staff. They were all tremendous, but I was especially impressed with Victoria. She'll be my go to from now on!! I went in to buy the one product that I'd heard was great and I walked out with 4 items, a sample, and a catalog for new holiday products!! Big thanks for making my lunch break so enjoyable! read more

First let me say: I LOVE LUSH! My skin has never been happier. You can say a lot about the validity of using fresh, "organic" ingredients. It's trendy right now so some people question whether or not using all natural products make a difference. Or whether the products truly are " organic and fresh". My brother gives me a hard time for thinking LUSH is better than your average clean and clear products. I think the proof is in the pudding. Step in to LUSH and get a consultation, some samples, and ask about the ingredients, and you'll be writing a 5 star testimonial before you know it. I've been to the Escondido location multiple times and to the UTC location only once. At UTC Ruth helped me when I walked in. Although underneath all the service there's always that aim to " sell sell sell", Ruth still aimed to genuinely help me with my needs. She was well informed and trustedmy own judgement of my skin and the ingredients of the products and how they would work for me. THIS is so IMPORTANT! Too often employees think they know you better than you do. This was not the case. Ruth was a gem. She got me Aqua Marina face cleanser that I requested, and referred me to a mask and gave me a sample. She was so helpful and patient. HOWEVER since I've been back I've been displeased with the service. I felt like they were too much about selling and I felt uncomfortable. I ended up buying things I didn't want just to avoid awkwardness. So uncomfortable in fact I returned ALL of it... but to the Escondido location. VERONICA helped me and she was the kindest and most understanding employee I've ever met. GO SEE HER! Prices: Bath Bombs and such ( that i've looked at) range from 8-15 dollars a PIECE. ( kinda pricey but worth it for the money and the luxury if you can). Skin Care, like masks and washes range about the same. It's def more expensive than Neutrogena BUT, other "all natural" skin care like Burts Bees are more expensive, don't work as well, and aren't fresh and 100% natural. I love my product from LUSH. Location: UTC Lots of open space! ESCONDIDO: cramped... don't bring a stroller. Both locations have Tons of product, and friendly, knowledgeable employees. They get their fresh shipments Thursdays. 4 stars over all. I'll always be satisfied with the product. read more

This is by far the best Lush location I have been to. I have been to a couple of different locations and never purchased anything because I never really "got it". This time was a totally different experience! Bree was amazing and so so helpful!! I was not planning on getting anything in particular but after she spent so much time with us demonstrating all the different products I wanted to buy everything in the store! She even got my almost 2 year old daughter involved, which I really appreciate. My daughter has eczema so I love that everything is all natural and there are so many options for moisturizing bombs and fizzes! I have to say I have found a new obsession. Thanks again for getting me hooked Bree!! read more

Cassie really helped me out today! She was kind, thoughtful, generous, & knowledgable. I came in to exchange some of the gift I was given because of an allergy. My amazing client of 4 years, who I adore, and her sweet daughter wanted to cheer me up for going to my beloved dad's funeral at Arlington cemetery. I have missed him immensely and didn't expect the gift at all. I am looking forward to enjoying them and am so grateful for the kindness. Thank you read more

Ok, this one-star rating is more for the customer service than the products. I've been to this location multiple times but my most recent trip was disappointing. I went in at least thirty minutes before closing. Usually, the salespeople are helpful but I was completely ignored! I need help because I wanted to get a sample of eye cream that I had read about on their web page. Since I cannot just help myself, I waited to be offer assistance but was not! FYI: Just because I come in near closing doesn't mean you can just ignore me, if you are closing just me know which would be ok. Don't stay open just because and refuse to help me. read more

Went to Lush today. Didn't plan on getting anything but Messa was a great salesperson! She discussed and demonstrated products for my dry skin. I walked out with 6 new products including helping hands, sympathy for the skin and a moisturizing bar for after the shower. The store in the university center was very busy but all the employees take time to answer questions and give helpful advice. I love the natural ingredients and store ideals. It's very unique and I feel the difference on my skin. I plan to continue to use this products. read more

Every Lush I walk into seems to be the same. They have similar employee's (usually with colored hair, tattoos and unique piercings). These employees are extremely nice, always offering to show you how the product feels on your skin or give you information on the product. They are well trained and very knowledgeable on all Lush products. I highly recommend all their products as they are not tested on animals and most are vegan. The best part about Lush is that they give you free samples of anything so that you can try the product first, making sure its a good fit for you. read more

I went into the UTC Lush store looking for solid perfume and shampoo for myself, and a birthday gift for someone. All the associates were so sweet, friendly and helpful, especially Jackie who helped me the most. I tried and sniffed a ton of different products, bought everything I was looking for. I love Lush products and I love the fact that they do not test on animals. Going to this store is a very pleasant experience, wanted to thank everyone who works there! read more

By far the best customer service I've ever experienced! The girls working made me feel very comfortable and welcomed. I always heard that Lush was very snobbish and "uppity" but I found this to be untrue. All the workers were very down to Earth. The prices are a bit high but you definitely get what you pay for. Everything is fresh and organic. The company itself is awesome! I had no idea the amazing things they do. I highly suggest Lush to everyone. I have horrible skin and I've tried everything under the sun and nothing worked. I decided to give Lush a try and see if they could help. I walked in and was immediately helped by a girl named Michelle? She had really pretty short blue hair. She was very knowledgeable and nice. She had me get the mask of magnaminty and after the first use I saw results! My skin is getting clear and smooth. She suggested I put the pot in the fridge because it really intensifies the feeling. She really knows what she is talking about lol. She even got me to buy a Halloween bath bar which was AMAZING. I usually don't like when the sales associates try to sell you stuff but I'm glad she did and I hope she does the next time I go in! There was also a really nice blonde lady I talked to I wish I could remember names. After my first visit to Lush I am hooked! I can't wait to go back:) read more

I frequent this Lush establishment often and the employees are always welcoming. The products may be a bit pricey, but they actually work for what you're looking for. If you have no idea what to purchase, a sales associate will guide you how to use the product and will actually give you a sample to try. Who does that anymore? :) Lush will let you try sample soaps, facial cleansers, hair products, body conditioners, etc. There are a few products that cannot be sampled and a Lush sales associate will let you know. The sales associates I have worked with and always remember me are Jackie, Stephanie, Isabella, Maddie and Katrina. They all take the time to help out and no pressure to buy anything. I love that they will make suggestions if there is something you initially came in for and its OUT! One day I specially came in for the cleanser Dark Angels and it was out. A suggestion to try Coal Face as my cleanser was an awesome decision. I enjoy Coal Face so much more than Dark Angels. The products are all natural and very safe for anyone to use. I highly recommend this location as its bigger than the one in Fashion Valley. read more

I can't say enough about how wonderful the product is as well as the amazing staff at this location!!! It was my first time to go to a LUSH store, I am a big fan of Organic food and products, and I had heard about it from my niece and decided to give it a try. I was helped by Amber who is not only highly knowledgeable about the products, but truly cared to ask what I came in for, what I was trying to do with my body, as well as asked many specific questions to help guide me to the exact product I needed. There is so many wonderful things to see, feel, taste, and touch and what I thought I might need turned out to be something completely different and better for me...thanks to AMBER! We had so much fun trying all the products that I was interested in and she spent all the time we needed making sure my friend and I were well taken care of. While my friend Jamie was working with Amber for her own purchases, I went up to Jackie (Shop Manager) and had to express how much I enjoyed the experience Amber gave me as well as how fantastic the store is. I know that when it comes to management, they are the face of the company and in charge of having staff reflect them. Jackie did an excellent job with her store and training her staff because even Taylor, another staffer there, helped to answer more questions I had as I was paying at the register and she showed the same wonderful spirit and love of the product. I am sold on how great this company is and how amazing the product is. I will be a customer for life and love all my products. Although I live in Los Angeles, I will be sure to visit this San Diego location again when I am back in town in a few months. Great Job LUSH San Diego!!! read more

Lush is always my fav for skin care, but a lot of time when I go to the fashion valley mall its far too busy. But with this one I got all the attention I needed from the employees. Aaron was extremely helpful and very patient. It's so great to find someone friendly and knowledgeable in the store. Since he made my experience in the store A++ I will definitely be coming back read more

I ADORE LUSH! I AM OBSESSED WITH LUSH! I AM INFATUATED WITH LUSH! The smell is what lured me in for my first Lush store experience and I've been addicted ever since. I cannot imagine my life without Lush. The products are so pure and simply amazing. Even though they seem pricey at first, they last a loooong time and the ingredients are sooooo much better for you. Not to mention they Fight Animal Testing! I personally use: Karma shampoo, Veganese conditioner, Happy Hippy body wash, Ocean Salt body/face scrub, Teo deodorant, Karma solid perfume, Feeling Secure eye liner, It Started with a Kiss lip balm, T for Toes foot powder, CaCa Noir hair dye, various bath bombs, numerous soaps, and No Drought dry shampoo. It would take a truly awful experience to make me give them anything less than 5 stars, but even so, this location never disappoints! I love how spacious the store is and the selection is fantastic. The customer service is not bad at the UTC store. The girls are nice and usually helpful. For those writing 1-star reviews, I think you need to consider the fact that we create our own experiences. If you go in there with a smile on your face, the staff will reciprocate a smile. If you go in there with a chip on your shoulder, you will probably be treated as such. I really think this philosophy holds true wherever you go! read more

Very kind staff :) took my golden retriever in with me and they treated her to a dog treat! We will be back.

As someone who loves this company, I love the fact that all of the staff is so passionate about what they are selling. I came to this location for the first time and was greeted by every single employee there. I brought my husband in for the first time to check out the products, and Victoria helped us every step of the way. She was patient with our questions, she was really helpful and made great recommendations, and she had such a fun welcoming personality! She talked us into getting deodorant, a new type of face wash, and some other fun things as well. We appreciate her taking the time to let us try things and have fun in the store. We will be back to this location for the exceptional customer service and for the amazing way that our skin feels every time we wash our faces! Thank you Victoria! read more

great products are found at lush, all natural ingredients never animal tested the customer service at this store is excellent. read more

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This is the only lush I go to. I live downtown but the customer service is always spot on. Bree is a sales girl there that is so knowledgable and can always help me pick out the best products for my needs. I could live in there with those smells :) read more

I went in today brought a facial mask and I lost the bag. All of a sudden, I went back and the manager was able to replace it so I didn't have to pay for it twice. read more

I love everything they have there they have the best stuff ever that's why I gave them a five star rating I love lush cosmetics they have the best bath bombs creams and soaps I love it and I always get coupons I am a member read more

I would not recommend coming here if you just want to browse and maybe pick up a few things. The sales people are pretty aggressive and will approach you again even when you've already said that you're "just browsing". It does keep me from wanting to come into the store, which is a shame since the products are so great that they really sell themselves. read more

Stopped in looking for something for my sister-in-law, had no idea what I was getting into. I wasn't sure if this soap was food or soap! Luckily a sales person helped me out. Ended up with awesome gifts for my Brother, Sister-in-law, and niece! read more

Visited the store for the first time today with a couple of girlfriends. The sales associate was amazing & took the time to demo products that he felt would meet my skin type needs. I can't believe I didn't know about this place until now, have a feeling this will be my new addiction! Haven't tried the products I purchased yet but was so pleased with the customer service I had to write a positive review. I noticed they have a great return policy so if the products aren't amazing I can find what is right for me without concern. read more

I get that the sales associates here are supposed to get to know the clients to be able to assist them in making decisions on what to purchase but one of the associates simply exhausted me from talking so much that I didn't feel like looking for what I already knew what I wanted to buy. Everytime I thought we were done talking and had my back turned, she would ask me another question! Grrrr... read more

This was my first experience in a Lush store and I had a very pleasant sales experience. I was greeted warmly and my many questions were answered by the friendly, knowledgeable sales associate. read more

I love lush products. I usually come in knowing exactly what I want, get it and get out. I've had multiple bad experiences at this store. I find the store itself to be cramped and disorganized. The sales associates are more pushy than they are informative which is something I'm not used to at Lush stores. This last time I visited the store I went with a friend. She needed to get a face wash which she wanted in the small size. The sales rep told her they didn't have the small size and was told they couldn't condense the bigger one into the small container for her. She then saw a sales associate do this for someone else before leaving the store. She ended up paying $10 more for the bigger size for a product she knows will expire before she can use it all. I went in for the sole purpose of turning in my empty lush pods to get a free mask. It wasn't until I left the store that I realized that I was charged for my free mask. Also as the sales associate was ringing me up she asked if I wanted a tin to hold my shampoo bar. Her words were "can I get you a tin to keep your shampoo bar fresh? There's a round one and an oval one they are the same price" I took that to mean the tin was included in the price of the shampoo bar. Later to find out it was $4.00. Sure I should have asked her to be more specific but it all happened so fast and I was out the door before I could add it up in my head. Anyways, this is officially my least favorite Lush location. read more

Yes yes yes! I'm not someone who likes being helped while shopping but the workers here were so informative and sweet! Best customer service I've received in a long time. A+! read more

Lush is a place where you kind of have to immerse yourself for some time to discover what you really like. All the products have a very powerful scent, so when you're in the shop, it's kind of hard to distinguish the scents from one product to another. All the employees there are really nice, and were patient enough to find me and my mom something to enjoy. I know their products are pricey, but it's all natural. Once I took out my lotion bar outside, I was able to enjoy my product even more. On the plus side, it makes my bathroom smell really good :) I look forward to discovering and using more of their products! read more

I like the set up of this place. Face masks laid out in crushed ice displays, hunks of soaps and sample creams, all strewn across a long table. The employees are good at recommending stuff for your skin type and if you aren't sure about purchasing something they may give you a sample to see if you like it. Love the chocolate mask! read more

When you first walk into this store it smells absolutely delicious. Can you tell I am a foodie??? In all honesty, yes the items here are a bit pricey; however these items are made with wholesome ingredients and there are made for your body's care. Now let's be honest, we live in America and anything good for your health is going to cost you... it is just how the coin rolls. Props... Stephanie, you rock!! Not only did you help with what I was looking for, you gave me advice for my mom's skin. You took your time and explained the regiment of skin care. You also took time to get items that were prepared especially for my sensitive skin. I know people say that they will be back... But like Arnie says in Terminator I will be back to buy the ultra-blend (since I use heavy black eyeliner) and breathe of fresh air...and maybe toothy tabs. Also because of your advice I will be able to visit the Ann Arbor store with my mom and tell her the products you referred. She is super excited! I love my soap and moisturizer, and yes I used them this morning! I will be back soon. Stephanie has a real feel for people and she was very honest with the items that will help my skin and my face type. After I stressed my concerns, she was able to calculate the accurate items. For my face, I am not oily or dry, however it is sensitive and I sometimes suffer with mild breakouts that scar. She was able to find Fresh Farmacy and Imperialis, a moisturizer. Thank you for all your help last night...LUSH read more

Love Lush products!!! I was in there doing some holiday shopping...Chloe was so nice and was beyond helpful in assisting me find the right gifts for my loved ones! Everyone was thrilled with their gifts so I'm a happy customer and am definitely coming back for more!! read more

I would honestly give this place more stars if they were actually interested in making GENUINE CONNECTIONS with clients, instead of trying to sell you everything inside the store. Good luck trying to shop around in peace, someone is following you the entire time you are in there asking you a million questions shoving things in your face that you "have to try". When you finally think you have made it out alive to the register, the cashier tries to guilt trip you for not purchasing the million other things you didn't buy to go with your items. Are these employees trained at a car dealership? Lush, nobody is into this approach! read more

I'm a recently new lush girl. I have sensitive skin to the point where stuff like Neutrogena dehydrates my skin which increases oil production and causes more acne. In the my recent past i have started using more organic products. As soon as I heard a lush was popping up in UTC, I had to see what the fuss was about. Lush is great, their products are daily or weekly fresh and are intensely organic in all the best ways. My favorites so far are Hebalism soft face scrub, None of your Beeswax lip balm, and the lotion bar Therapy. It can be a bit intimidating there, as most of the products have the same container look. But the sales girls are very helpful with knowledge about the product and showing you how well it works. I love this place! But... My review is a 3 star because my last visit there was anything but pleasant. I had an interview nearby and stopped in to pick up my Herbalism. Upon walking in, only 2 girls were working as it was a slow day. One girl was busy helping a party of 4 customers, while the other one was behind the counter. I walked to the back to see if i could get some help, but only to find that she was on her cell phone taking a personal call with saying stuff like" omg, no way" "i can't believe he said that". The young woman waved me off and went to the back to continue to finish her call. I waited another 2 mins in hope that she would hop off, however she continued to give me weird looks and talk as she stood in the doorway of the backroom. I came back after my rocking interview, as i was determined to get my face scrub. To my findings she greeted me with an attitude as if I offended her precious phone call. While i told her what i wanted, she mocked the other employees that were hired when the store first opened in remarks to what they sold me and how much in a manner that they had no clue what they were doing. At this point i try to read her name tag to provide it for yelp, she turned her body away as she knew I was trying to memorize it. All i caught was that her name starts with an S and it was a paper tag (she was new). So she passed me off to the cashier, who was just as nice and friendly as other sales girls I've talked to from lush. I didn't catch her name either, but her overall professionalism and kindness made my lush trip that day much better(also she introduced me to that amazing lip balm). Oh so that occurred on Jan 16th @ like 1:45pm and back at 2:30ish, should a store manager feel the need to look into this matter. 5 star in my opinion, but now a 3 star with being treated poorly by a bad apple. read more

I love lush. But this location really makes me sad :( I've been so many locations and most are amazing! Wonderful customer service, but not this location. Very unhelpful. Thankfully I'm a lushie, but if it was my first time I would be turned off completely. The two girls working were rude and didn't seem to know much. Which was weird cause usually at other locations either know the line completely or pair you with a worker that does. read more