My friend and I were so excited to try this place because of the high reviews and limited places…read moreto select from in the area. We did the sauna and facials. Well needless to say, we will be on the hunt for a better spot- FOR SURE. Here's what our feedback was to the establishment since they asked, and I decided to share here in case it's helpful to anyone thinking about going here: "The overall experience was disappointing and did not meet the standards expected of a professional wellness or spa environment. The walk between buildings felt awkward and disjointed, and the areas where services were provided were visibly unclean. This immediately detracted from the sense of calm and comfort that clients typically seek when booking spa services. The sauna instructions were overly complicated and nonintuitive. Rather than supporting a seamless, stress-free experience, the setup required unnecessary effort and attention at a time when guests should be able to arrive, decompress, and enjoy the service. One of the facials was particularly concerning. The provider fell out of her chair during the session, left the room for approximately 15 minutes within the allotted service time, and complained openly about missing supplies that had not been ordered. Her presentation and behavior appeared impaired or otherwise not fully attentive, which was alarming in a setting where professionalism, focus, and client safety are expected. There were also sanitation concerns. Gloves were not worn during the sessions- in particular extractions & close facial work, which raised hygiene and safety questions. Given the nature of skincare treatments and direct contact with facial areas, adherence to clear sanitation protocols is critical. Both facials were performed below expected standards. Product application felt careless rather than intentional for both clients. Creams were applied in a manner that resulted in product entering the nostril area for both clients. In one instance, the technician had to awkwardly clean the inside of a nostril during the service, which was unexpected and uncomfortable (and something never experienced prior). In the other facial, cream entered the nostril and remained there throughout the session, creating concern about inhalation; the client ultimately had to clean it out herself after the session. This experience was distracting and far from relaxing. Additionally, massage and sculpting techniques reflected a noticeable lack of refinement and training, particularly for clients accustomed to higher-quality services. Overall, the experience lacked attentiveness, professionalism, cleanliness, and the level of care expected in a premium setting."

I have a birthday coming up and with two kids, I rarely think about myself, especially when one of…read moremy kid's birthday is within less than a week of my own. A family member asked what they could get me and I said I'd love a massage. It was my part to do the research and find where I wanted to go. I've done the ultra luxe massages at the Four Seasons and I've also done Massage Envy. It's really the masseuse that makes the difference. I looked for best local massages near me and found Serendipity. Reading through the profiles of the massage therapists I was intrigued by Tonya, mainly for what I interrupted as would be a hard massage experience. My muscles definitely needed a hard touch, not just a relaxing massage. I appreciated the extra attention to the sore spots I noted. The process upon arrival was unclear. It was about 10 minutes after my scheduled appointment time that I made contact with an employee and was immediately helped. I'd return again in the future and recommend Tonya to anyone not afraid of a more pronounced touch to the massage.

I had the most amazing facial from Kelly Anderson about a month ago. I'm 58 and have struggles with…read moredry, sun damaged skin. It has been almost a month since my facial and I can't believe how my face still feels like a baby's bottom! I don't know what she did but she is a miracle worker!

I have been here a few times and always have a wonderful experience. Kelly is the highly…read moreknowledgeable aesthetician who I choose for facials. Each time she addresses what's going on with my skin and implements the best plan and most effective treatment. I look forward to future facials. The front desk staff is always warm and welcoming, the environment is serene and I leave feeling rejuvenated and relaxed! Thanks for the five star service and happy this wonderful location has been a fixture in Columbia for many years!

5/5 experience! Greeted as soon as I walked in. Service Promptly! I called the day before my…read morebirthday, was told they would see what they could do and they would call me back! They did! The receptionist/ Gentleman was super friendly and nice, and was able to get me in first thing in the AM @ 9 next morning! ( I totally Did not Expect the call back so last minute)...On my birthday! Located tucked away, but befitting of its name, a Little Oasis, It Most Certainly Is! The products used were gentle and soothing, smelled So great and relaxing....the ambience was the same!! Just what I needed and was looking for priced just right! My " Birthday Facial"... ( they named it")... was just right. Not too harsh, did not sting or hurt while exfoliating... the blue light before to determine my "trouble spots"... excellent. ****Jessica was A-M-A-Z-I-N-G, and I will end on that note! Hands down she was The Best. It's a must Go! Thank you Jessica, and Little Oasis for making the Birthday Girl ....Glow :)

My annual visit is usually in my birthday month. I love this place and tell everyone. If you…read morelooking for relaxation, book here! If you looking for healthy skin, book here! If you looking for a clean and professional place that leaves you rejuvenated and informed about your skincare needs, book here! I have very sensitive skin and struggle finding the right products and terrified of putting just anything on my skin and especially my face, but here I know with confidence they will take care of me and do what they can to manage the sensitivity and redness. Thank you! I can't wait to be back!

Perfect spa day from beginning to end! I received a 50 minute facial an 80 minute massage, it…read morewaschefs kiss!!!! Highly recommend if your looking for a luxury spa experience!

I booked a massage at Live! Spa hoping for a relaxing experience, especially being 36 weeks…read morepregnant, but the entire process caused me more stress than relief. My original appointment was scheduled for April 16, but when I arrived the receptionist could not find my reservation. My best friend, who booked it for me, eventually helped them locate it, but by then my appointment time had already passed. I was told it would be rescheduled for April 22 at 12 PM. When I returned on April 22, another receptionist, Precious, told me there was no appointment in the system again. I was then told my original holding fee had already been used, but I could receive a refund after speaking with management if I placed another holding fee for a new appointment on April 23 at 2:30 PM. After finally attending the April 23 appointment, I asked about the refund I had been promised and was then told by another employee that I could not be refunded even though all of these issues were caused by staff errors, not me. I came for a massage to relax during the final weeks of pregnancy and instead left feeling frustrated and more stressed. The lack of organization, poor communication, and conflicting information from staff was extremely disappointing. A spa should be peaceful and professional, but this experience was the complete opposite.

I recently had a deep tissue massage with Corey, and I can honestly say it was exactly what I…read moreneeded. From the moment we started, I felt a genuine connection -- Corey really listened and tuned into exactly where I was holding tension. I told my friend, I wasn't sure what I expected, but my session with him was exactly what I needed. He worked through my shoulders with expert precision, targeting every knot and tight spot until the relief was undeniable. I walked out feeling completely revived, like a weight had literally been lifted. If you're looking for a therapist who combines real skill with a warm, intuitive touch, Corey is your person. I'll absolutely be back!

I am extremely disappointed with the service I received from Melody. My 60-minute appointment was…read morerushed and poorly executed, especially when compared to my daughter's session. The Main Issues: Shortened Service Time: I wasn't called back until 1:20 PM. Melody then left the room for over 5 minutes just for me to remove a robe. The massage ended at 1:44 PM, meaning I received less than 20 minutes of actual service. Lack of Effort: Despite being a full-body massage, she never touched my legs or feet. She simply left a towel over my head, as I was faced down saying she didn't want oil to get on me, which is why I was naked, I think she dint want to come in contact with my large curly hair as a black woman. Wasted Add-on: I paid an extra $25 for a special CBD oil add-on. However, the oil used on me smelled exactly like the standard oil used for my daughter's massage, which was included at no extra cost. It provided no additional benefit or effect, and when I asked her about it she said the CBD balm is better and feels like icy-hot for $15, never attempted to accommodate me in real time as I questioned the no effects feeling of the oil. Contrast in Service: My daughter was added to the schedule last minute and saw a different therapist (name similar to Meda). That therapist was wonderful--she took her time, provided a full-body massage including the feet, and focused on the requested areas. The spent the entire 30 minutes with her hands and elbows massaging and added hot towels to her service. Conclusion: Because of the poor quality and rushed nature of Melody's work, I chose not to leave the $20 tip I had originally prepared for her. Instead, I requested that the tip from my total charge be directed specifically to the other therapist for her excellent service. My daughter plan to return in a few weeks and want Meda again, I am nervous to even think about booking again at this time.

The Pearl Spa First…read moreTime Customer! Self-Care Customer Service-It was great, I was greeted as soon as we came in the door. I was invited to celebrate a birthday party for one of my closest friends. I was shown to the party room and then to the locker room area. Experience-All in all, it was a great experience. The healing waters of the hot tub felt absolutely amazing. I also got the chance to experience the pool, the salt room, and the eucalyptus bath. It was truly relaxing, and I can't wait to go back!!! Food-With the package for my friend's party, we had a catered lunch. The grilled chicken sandwich was tasty yet a little dry. Not sure if this is offered with just the services offered at the spa. The complimentary White Ginger Pear tea was delicious. Ambiance-Spa ambiance was amazing, with lots of essential oils such as Lavender and Eucalyptus. Parking- It's rough; the spa is in the same shopping center as Whole Foods. It's super hard to find.

Mama I finally made it. A lot of my friends come here whether it is for spa services or classes. I…read morehave heard a lot of good things about the Pearl Spa and I am glad that I finally got a chance to come here. My girlfriend had a 90 min Healing Waters session booked for this past Saturday morning and asked if I would like to join her. I am so glad that I did and I really needed this self care day. So what the Healing Waters entails are six water therapies that relieve pain, reduce stress, and restore the body, mind + soul through a series of thoughtfully curated water therapies. and you can add a session in the crystal salt room and enhance your immune system, purge toxins, and soothe and repair skin concerns. Right now the healing waters for 90 mins is going for $50 and if you want to get the robe an slippers it is an additional $10. You can also bring your own robe and pool slides if you like. My favorites out the session were the relaxing hot tub, cold plunge and the steam room. The steam room really pulls out the toxins in your body. They have really nice locker room area is really nice they have secure lockers for your belongings, a sauna and nice showers. Their wellness lounge offers clients time to relax before or after spa services or mindful movement classes. A wonderful place to share a cup of our signature tea with friends. Within the spa, a serene quiet lounge is available for use for those who prefer to relax in solitude. And if the spa is not your thing, they do offer mindful movement classes that are centered around self-care and are offered in a supportive group environment. Traditional yoga, barre, cardio and mediation sessions are available 7 days a week. I am really big on self care and centering my mind and body and The Pearl Spa gets it right. I highly recommend this place to just try just once. I will say Saturdays are really busy, so if you are looking for more quieter days, I would go during the week. The next time I will go will probably be a Tuesday SYOY

I have been getting a facial once a month and I can tell you this has helped my clogged pores so…read moremuch. I bought a package and it is such a nice treat for self care to go to this spa once a month. Quality is in the service!

The worst service ever. Don't go there, please! My sis gave me a spa certificate, I called them,…read moregave the certificate number, and booked an appointment. On a day of the appointment I called again to confirm it. Then, when I arrived I was told to physically show the certificate, and I didn't have it with me. I was never told to have it with me on the day of the appointment, so I just threw it away. Next, when I asked if it possible to reschedule the service, so my sister will have some time to resend me the certificate, I was pushed to the door, saying that I have to leave now. The lady was very rude, and she refused to reschedule the massage and facial, that were already paid by my sister. Awful service!

Joyce is the massage therapist and I have to say, I didn't know this company well and took a chance…read moreand it was the best decision I could have ever made. Joyce takes care of my lymphatic massages and even drained me a few times to ensure I had no fluid. She contours my body and puts a personal touch on the post op care massages. I got my surgery done in Miami and wasn't sure I could find someone reliable in Maryland but I googled lymphatic massages and Feel Touch popped right up and it was the best I could have asked for.

From the owner: With over ten years of experience in a number of modalities, my goal is to work with you to meet…read moreyour body' needs

The wife and I decided to get massages here over the weekend. I did the traditional massage and…read moreadded in the scalp massage. The waiting room in the front doesn't give you an idea how big this place is but once you head to your table you'll see how large the facility is. The biggest downside to this place is it's all one big open room that's separated by drapes. They have ambient music playing but this setup basically forces you to whisper as you walk to the table and during the massage. Out of respect to others getting their massage I didn't say anything during my session. I also didn't hear anyone else talking. While it's nice to sit in silence, it's just a strange setup in my opinion. As far the massage goes it was wonderful. The beds are clean and the floors even have that fake bearskin rug so you don't touch anything cold. The tables are heated which is a major plus and when you lay down they drape you in a weighted blanket. The whole thing is super cozy. My masseuse was receptive to the strength level I requested and really worked my hamstrings. The scalp oil was nice but I probably wouldn't repeat as it forces you to rush home to shower immediately after. Once we left I started to get promotional deals in my email which is cool. I''ll definitely be back once I have more disposable income.

Esperanza was amazing, I would highly recommend her. Her hands were lovely and warm and the massage…read moreleft me feeling so relaxed I just wanted to sleep and I felt completely de-stressed.

Best massage of my life. Go see Will, you will not regret it! His spot was welcoming and so was he.read more

Will, the massage therapist and owner, is incredibly knowledgeable and professional. At the same…read moretime, he's kind and relatable. He truly listens and addresses exactly what I need. After a recent automobile accident, he took his time and provided exceptional care--I felt so much better after the session. I honestly can't maintain my daily life without regular visits. Will knows exactly what he's doing and always works so hard. What I love most is that he genuinely cares about his clients and puts in extra effort to meet their needs.