We have been customers of Al's at Crosby for decades. Both Al and John have been 100% professional…read moreand I've trusted them with valuable, sentimental pieces that hold great meaning to me. This time I brought a broken gold bracelet which was restored to its original condition and sooner than promised. A while back Al's son Michael (?) waited on me. This time Alex, another son. Everyone is so helpful there. Bottom line, they take pride in what they do.

Love Crosby Jewelers! Attentive, trustworthy, friendly, personal service. I went into today to get…read moremy watch band fixed, and they were so fast. I've also had my engagement ring re-sized there a few years ago. I would do any of my other future jewelry repairs here again. They are awesome.

Beautiful reset my engagement ring to better highlight the stones. Very knowledgeable.read more

After extensive research of area jewelers, I chose Alex & Company to repair my treasured…read moreanniversary ring. Their careful, expert attention and explanation led us all to conclude the ring needed to be replaced -- heartbreaking, but I believed I was in good hands. Replacing the ring meant interacting with my insurance company and appraisers, all of whom commented on what a pleasure it was working with Alex and Company. And, I, completely agree! Alex, his wife, his son, and other family members and staff are kind, patient, and completely invested in customer satisfaction. The ring Alex designed and fitted for me is beautiful and in its presentation, is a tribute to my initial cherished ring. I couldn't ask for more.

We customized wedding bands with Philippe, and he is amazing! So kind and willing to make anything…read moreyou want. Fair prices as well. Will definitely keep coming back to him for all jewelry needs!

Very accomodating and helpful owners. Satisfied with the jewelry purchase. Unique styles. Highly…read morerecommend.

How a Fine Jewelers shop should be...elegant without being overwhelming and offering an up to date…read moreselection of classic as well as "on trend" pieces that work for daily or occasion enjoyment. You can also find an ever-changing selection of estate and vintage/antique pieces to tempt you. Have a unique design in mind? The staff at A.M. Deprisco will sit with you and guide you into bringing your ideas to reality! Expert jewelry and watch repairs and Jewelery appraisal are some other services this long established (almost 80 years) family business can offer their clientele!

I just picked up two custom pieces from DePrisco in Wellesley and I'm blown away. They're both…read moreexactly what I was looking for but somehow even more beautiful and so well crafted. Everyone in the store is so incredibly lovely to work with. We have worked most with Judy who is such a pleasure to work with. Everyone in the store makes each visit so fun! We dropped off a gemstone today to have set as well. I tried on a tennis bracelet that I'd love in the future (hopefully!). If you're unsure where to shop for fine jewelry or for repairs - I cannot recommend DePrisco enough.

I had a very small costume jewelry repair and I called the store to see if they were willing to do…read moreit. It was taken care of promptly and at an extremely reasonable cost. The gentleman who waited on me was cooperative and knowledgeable. I would recommend them in a heartbeat.

The jewelry seems beautiful, but the attitude of the staff is decidedly not. I walked in and the…read morewoman owner looked at me, did not say a word, and begrudgingly acknowledged me when I said hello. Perhaps one has to wear clothes as expensive as the jewelry in the store to be treated respectfully.

Always very helpful and easy to work with. Honest too. Great selection. Buy with confidence.read more

My wife and I have been doing business with Fernando for many years. She used to get great walk-in…read moreservice to buy and repair jewelry. She is now handicapped, so I take in her jewelry for repair. I now use him personally to replace my watch batteries and wristbands. Often he will service me on the spot if he is not busy. If he is busy I leave it and pick it up later. We have found him to be reliable and affable -- always a pleasure to do business with. Larry L.

I want to support small, locally owned businesses (and work at one myself), but every time I've…read morewalked in to do business with Anderson's, I've barely gotten a hello and the majority of the employees brush me off and are condescending or rude. I assume it is because I look very young and because I don't look like most of the other customers who come in to do business, but I am a paying customer, and no matter what it's impolite to treat anyone this way, especially in retail! Also, I bought a ring here recently and the woman helping me didn't know answers to basic questions regarding the rings I was looking at (for example: I asked her which stones were precious and she could name a few and then was unsure). She also didn't know anything about most of the pieces themselves (just what was written on the tags). If you want to get something appraised or to see if Anderson wants to buy something, just know it's very rare for him to agree to buy something and if he does he will most likely ask for much less than it's worth! I have had friendly interactions with a few of the employees who have been pretty helpful, but each time I walk out of that shop, I feel gross from the bad interactions I had and from being treated as less-than. If this is because of appearance than I would advice anyone who doesn't look like their "typical" customer to be wary. Otherwise they have beautiful estate items! Not sure I'll be doing business with them any time soon though.

Anderson was able to add an extra diamond to my eternity band essentially adding half a size to the…read moreband. They did this in under a weeks time and for a very reasonable price. I was very happy with their work.

I had a watch battery installed here years ago and it failed very prematurely. I returned to have…read moreit replaced and while I admittedly did not have a receipt it is because owner pocketed the $20 cash I had paid him and didn't give me one. Most jewelers date their batteries with a marker and I believe he had as well, but he denied having done the replacement and refused to replace it. For the $1.00 or so, not more it had cost him, since he already had the watch open, the smart thing with respect to customer good will would have been to just put in a new one. But he wasn't smart enough to do that. However he is very shrewd and I think, dishonest. With respect to his incessant TV ads to sell you gold and Rolex watches there for cash, I would suggest you get other quotes on your gold/Rolex before going to Marquis Jewelers!

We needed a repair of an item and found this place was an authorized dealer to do so. You have to…read morebe buzzed in before entering, which was fine. However it was busy each time I was here, and this was my first time exploring this place. I had to wait several minutes before anyone asked if I needed help. Then the conversation was very different than what I had on the phone with them. We recently bought an engagement ring and other items elsewhere, and have spent likely thousands. We can be great customers, but no one wanted to help me, and when they did notice me it was such an uncomfortable experience. I believe the sales ladies were trying to be nice, but the space in the store is very narrow and crowded, and awkward. I was never asked my name, or any other information. They were very apologetic the entire time. I did drop off the item, but after retalking about it and seeing the other reviews, I went back for the item because It was an uncomfortable experience and I was worried something would happen to a family jewelry item. I would definitely read the reviews, as their experience is similar to mine as someone coming in for an item repair. They were more interested in people buying items right away, and did not seem interested in me or my needs as a brand new customer.

Awful experience w customer service. placed an order, told would take ~ 6 weeks, nobody called to…read moresay it was in back order, I called MULTIPLE TIMES within 5 months, same response, "we'll call u right away to let you know", never ever happened til I threatened to stop the order, then called, never called again to know about the status. Requested $ back, deducted instead of adding the deposit, UNBELIEVABLE!!! Will never go to this store again, terrible experience.

Today I needed an adjustment on my watch. Adrian was very helpful and friendly on the phone and…read moreinvited me to come in. Then she expertly worked on the needed adjustment which came out perfect. I offered to pay for the service but Adrian said it was not necessary. This store is a real gem in the Wellesley community.