Overall our apartment was nice to live in and good for the price…read more Management was very difficult to contact. One dishwasher repair specifically took 3 weeks to get accomplished. You can email them and hope for a response in some reasonable time. If you try to call them it goes to some call center and the most they do is forward whatever you say to them to the actual employees. The employees were never in their office any time I showed up, even within their stated hours, so no way to directly contact them at all. Update: The management has now decided to use our deposit to make unnecessary upgrades to the apartment. The day we were no longer their direct customers, any chance at all at getting responses from them went away. I'd now say dealing with these people is not worth it to live at their properties.

Renting with MPL has been great and easy. Nadia was flexible in allowing us to pick up the key from…read moremove-in day. Derrick proved communicative and helpful in alerting us about our water bill issue, and in the flexibility of payment options offered.. Jon was extremely helpful in getting repairs done quickly and efficiently - communicating well and thoroughly fixing root cause issues, not just painting over things. They even renovated a bathroom in 3 days and installed LED recessed lighting while we were here! Great experience, definitely recommend.

A Collective Christmas: Twas the night before Christmas,…read morewhen all through Park Chelsea No shipments were sorted, not last week's delivery I sent down my partner to gather our packages, But he came back with nothing, no presents to unwrap with When I badgered and questioned him, he relayed that fateful line "It won't be ready for an hour, please come back another time" "But honey I need it," I begged and I pleaded "It's even been logged on the app that they heeded" What is the point of these notifications? Ready for pick-up, is there more to the equation? So here we sit with no bounty from Cringle Killing some time by making this Jingle

Good Morning, Tge best part of my experience is being…read moregreeted by the beautiful, professional, with a great spirit and smile is Ms. Jessica A Concierge), she makes me feel at home

Nice apartment, central to everything you need. I was new to DC when I moved here and I'm so glad I…read morepicked this place it's quite, the apartment is nice, the only thing is the building has issues from time to time like the elevators needing to be fix often, and other small maintenance issues but over all a lovely community I definitely recommend this place to anyone that lives in the city. The location is everything.

425 Mass Apartments (including building 401 and 425) are well managed, clean and have tons of…read moreamenities. You won't find a bigger living room or a better layout in the neighborhood! We love living here and intend on staying for many years. There are two gyms, two pools, and a lovely rooftop deck with bbqs and comfortable seating and TVs and entertaining space. Inside both buildings has great shared working space and entertaining areas. I truly appreciate the management team, along with maintenance and service teams, to responding quickly and efficiently to any issues or concerns we have. Every issue we have ever had has been resolved, and we have good relationships with the staff and management. I can't recommend this place more. We even have our friends of 30+ years moving in soon. This is a gem!

Living here is walking distance to plenty of restaurants and the metro. The staff is very…read moreprofessional and polite.

This has become an expensive heartbreak. I have been living in Crystal Place Apartments for several…read moreyears since being stationed in the DC area. It is an amazing location with great views. Also it has some really great team members like Laura, Darren, Herman, Amin, and Selvin. So where does the "expensive heartbreak" come in? In the past year, my electricity bill has increased tremendously and my apartment is less than 700 sq feet. Residents have seen electricity bills rise to over $390/month due to the use of a non-regulated energy provider, however Equity Residential refuses to offer any assistance with this matter. I am active duty and this has pushed me over my Basic Housing Allowance and I am no longer able to afford these rising electricity bills. This is heartbreaking because Crystal Place was once an amazing place to live. Photo Attachments: 1. Screenshot of actual electricity charges for 1079 square foot apartment in Crystal Place 2. Screenshot of my actual electricity charges for 1 bed/1 bath apartment in Crystal Place

I was one of the earliest residents at Novel and moved in shortly after the 13th floor was…read morecompleted. Honestly, even though I don't live there any longer, Novel was easily the best place I've ever lived for so many reasons and I miss living there now! Here are a couple of highlights: -Everything is designed thoughtfully. Like, everything. Friends were always so surprised when I told them that my apartment was only 650 sq. ft. because I had a huge kitchen space with cabinets for days (important because I have lots of appliances and cook a lot) and an awesome walk-in closet. I truly don't think anyone could have designed another space that better fit what I needed at the time. You can tell that everything from the apartments to the club rooms (yes, there are two) to the other amenity spaces were designed to truly be lived in. I've toured other apartments where there's a nice-looking kitchen island, for instance, but the island is so low/high that you can't comfortably sit at it. Novel doesn't have any of those issues. I also thought my apartment was noise insulated really well. I lived on the top floor, so I didn't have any issues with sounds from above and also virtually never heard anything from the neighboring apartments. -The staff are awesome. Darren, the daytime concierge, is fantastic and friendly and always brings a smile to your day. The leasing team (there has been some turnover recently, so I don't know all the newest people but shoutout to Maty and Marianna!) are also great and really accessible. The maintenance team responds fast, and I never really had issues in that area--one of the maintenance team was so diligent that he would let me just text him to update on whether something was back working properly. -The rooftoppppp. Oddly enough, I traveled ~50% of the year pre-pandemic, so I didn't get to use it as often as I would have liked (booo), but you really get some of the most enviable views in the District. You can see clear to the Capitol, Washington Monument, Southwest DC--you can even see the Monument from the gym. I loved the cabanas around the pool and the little dipping chairs that let you be halfway in the pool while reading a book. Again, designed for people to actually use them. In the spring/summer when I was home during the pandemic, I would go work on the roof for an hour or so in the morning, and my clients would comment on how nice it looked up there, even though they only saw it through a screen! The rooftop is absolutely sprawling, so it's easy to find a little nook to eat or read a book or whatever. -The events. The Novel team throws great events, and I was one of those residents who actually really liked to go to things and meet my neighbors. We had rooftop parties (insert "lit" emoji here) with a DJ, food, and top-shelf drinks, trivia nights, champagne & cupcakes in the lobby just because...they were always planning different things. I've lived now in three different buildings in Navy Yard, and I can say the Novel neighbors were easily the most welcoming. You actually make friends in the buildings that you want to hang out with. -The community. I felt like my neighbors were just generally a lot more friendly than at my old building in Navy Yard. People would speak to each other in the elevator and whatnot, and I actually got to know people, which was a nice change. In fact, I'm going to dinner with a former Novel neighbor friend tomorrow! -ABC Pony. Charles, Chef Armani, and the whole team are awesome. It was ridiculously convenient having a restaurant right in the building because you could order online or drop downstairs to place an order and have it ready in short order. They also have a "house account" you can sign up for, where you basically have credit that you can spend down. I had a reasonably large house account and was, err, at ABC Pony kind of frequently. Haha I tried to think of cons because I feel like apartment reviews that are only positive look suspect, but I really couldn't come up with anything. I ended up moving from Novel, not because I didn't really enjoy it but honestly as sort of a kneejerk decision after some changes at work. BUT not gonna lie--I miss Novel. I still wear their facemasks and look forward to visiting friends there and saying hi to the old team!

There's been consistent water damage issues with this building and Novel has been extremely rude to…read moreresidents who are routinely displaced and ultimately need to move, refusing to assist in basic ways after residents quite literally cannot live in their apartments. Novel also has refused with multiple residents to identify a root cause or take preventative measures to keep these issues from recurring. On top of that, residents are expected to continue to pay rent for time they are displaced and cannot live in their own homes. In addition to this, Novel has sent extremely rude emails to the entire building, accusing residents of not using the trash chutes and creating unclean conditions. However, when residents respond and point out that the trash chutes are broken and cannot be used, they are ignored. The issues with Novel are so widespread that there is currently an ongoing class action lawsuit against this specific building's management for deceptive practices and overpricing (Google Hettinger vs. Bozzuto)

As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

I've been living at the Leo at Waterfront Station for 3 years. Great location, just a couple…read moreblocks from the Wharf and steps away from the Waterfront Metro Station. Building is quiet and residents and staff are friendly and helpful. I recently needed so help with a notary and I asked Asia Gathers, the Assistant Property Manager for her assistance. Not only did she offer to assist, she interrupted her work and helped a second time (notary made a mistake) with no questions asked. Office staff has always been helpful and I appreciated Ms. Gathers help. Office and maintenance staff make or break apartment living and Asia Gathers sets a great example for everyone.

Our family love living at Leo at the Waterfront. The common areas are spacious, kept very clean and…read morewell-maintained. All of the staff are friendly and diligent to help. Beautiful location to call home!

EASE manages my condo in DC and does an amazing job. Very communicative and they rarely have any…read moredowntime between tenants. Couldn't be happier with their services.

They are straight rude and money scammers. The terrible communication and responses were…read moreunprofessional. I hoping to get a refund of my application fee. As you see Matt stated I was refunded but I did not receive a refund. Also, I was told the owner moved forward with an applicant but you'll are still taking people's money.