Luxe is a great hookah place, until recently. Their checkout system is deceiving. Upon requesting the receipt, they show you the total and tip options. I sure tip when service is good, so I add 15%-20% depending on service. When I received the receipt, it shows an additional service charge of 18% which they do not disclose when you view you the total on the handheld. My colleagues told me that they are aware of it as it's on the bottom of the menu. Server should disclose that 18% service charge is already on the bill. Besides that, the place is very spacious and clean. Hookahs are 4-5 stars alone. read more

Luxe Hookah Lounge - Detailed receipt - Hookah Bars Near Me - Chicago, Illinois

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Me and my sister came here for her birthday and everything about this place was amazing!! The ambiance and the customer service was phenomenal!!!! Will be back!! read more

I believe this establishment is prejudice toward as black people because we were told we have to have a reservation because it was a private party but there was no one in at 10:30 pm. They change their prices all the time and the customer service is extremely lacking. Not coming back here! read more

Used to come to this hookah place before when it was called Rotana Cafe. After they changed owners, they redecorated this place and it definitely looks new and nice. Hookahs here range from $11-14 and its extra charge for the fruit head. This place is BYOB but they charge $5 per person even though not everyone in the group is drinking. Not sure about food but maybe they will charge too. Make sure in your group that outta two people, you must get a hookah and they make sure you know the rules before you order. They have a mini parking lot in the front and there's always street parking. Everyone is friendly and nice except for that one waitress. She speaks with an attitude and is very rude to my friends and I. Right when you step into this hookah lounge you are greeted by her bad vibe which isn't what my friends and I want after a long day at work. Maybe she had a bad day, not sure, but we are you customers, so turn that frown upside down. read more

Excellent Shisha (Hookah) + Good customer service Will definitely visit again and recommend read more

If i could give ZERO stars i would The staff is HORRIBLE! Prior to coming we called to make sure that we could be seated. we were told that it was no issue and they were still accepting customers. Once we got there, we were asked by the woman at the front desk how many in our party. It was 5 of us and after that we were told that it was a $50 spending limit per person. Although when we arrived there was only 3 maybe 4 customers in the inside. I do not recommend going here! read more

They are racist. They didn't want people of Indian origin in there. We walked in and asked for a table in the patio. They said the patio is unavailable. We then said asked for a table inside. They said "you need reservations, sorry". Now, you may think that this is reasonable. But the twist is there there was exactly 4 people in the place - the rest of the tables were empty. read more

We went with my friend, Great music, belly dancer was awesome, very nice people who working there, great service, clean place, very good hookah, will definitely come back read more

Luxe Hookah Lounge - Hookah Bars Near Me - Chicago, Illinois

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If I could I would give them zero stars. Terrible service. Very VERY racist against brown/Black people. Mocked us, refused any request for music when the venue was empty. Did everything but spit in our faces. Starred us down. The hookah itself was poor quality. NEVER SPEND A DIME OF YOUR MONEY HERE. read more

i really liked this place. it was like $20 to BYOB, & the hookahs were decently priced (compared to where i live, i was visiting) & made very well. i really liked the vibe in there & comfy couches as well. :) great spot for an end to date night or after your spot. read more

Luxe Hookah Lounge - Hookah Bars Near Me - Chicago, Illinois

Premium hookah spot in Chicago! George is on point with the hookahs, meticulous with each one he makes. You won't be disappointed! Specialty hookahs with the pineapple or orange heads is a must. Try it with blue mist mint! The young lady that works here, Luna, is probably the most attentive server, and found out she actually manages it, which just goes to show a great business starts from the top and they do it right here. It is BYOB and they take care of it from there with class with the ice and glasses. Really put effort in this whereas other places offer BYOB but don't give you any cups or ice. Have made this my mainstay place, definitely an upgrade over the other city hookah joints in the area. A must come whenever you're in the mood to smoke. read more

Luxe Hookah Lounge - a stage with purple lighting - Hookah Bars Near Me - Chicago, Illinois

I dont think I suggest to give 1 rating at least, but still I'm giving. Paying 32$ with tax only for entry is a big deal for me even though they have a DJ sorry. read more

$40 per person and somehow they only take cash but walking around with debit terminals when they come to serve you . I tried to pay with a credit card and they guy refused at first but took it the second time since that was my only source of payment . There is an atm inside and their is a $1 fee to use read more

Planning a night out with the girls is always a great idea, and this is really the place to be if you're looking for somewhere to just relax and smoke hookahs and mingle. one of the the best packed hookah's I've very ever had, really good quality, great staff and very clean . Overall great environment. I'll be back soon! read more

Luxe Hookah Lounge - Hookah Bars Near Me - Chicago, Illinois

Its a very nice clean place to hang out. Just didn't like that they charge service fee without telling you. So in a way, you tip them twice.

Black people don't not give this place your money. If I could give this establishment Zero stars I would. Service was horrible. Hookah was subpar and the music was one step up from repeat nursery rhymes. There was a clear difference between the waiters treatment of our table and the table across the room with our white counterparts ( Mind you there was only two groups in the whole place ). As the night progressed the service worsened. Staff began to mop the floors and sit at a table and eat. It was their passive aggressive attempt to hurry us out the door. I beg you please don't waste your money on this place. read more

I've been to Luxe twice, once on a weekday and once on a Saturday night. I enjoyed the fun, lively atmosphere! There was live entertainment on Saturday (belly dancer & DJ) which was a fun addition to the experience. I also love that it's byob, that's always a plus!!! Will definitely be back soon to try the pineapple hookah head. read more

Luxe Hookah Lounge - White Peach, my favorite - Hookah Bars Near Me - Chicago, Illinois

Very unprofessional..very time there is different minimum changes for person.. last time when i was there it was $25 person and next time its was $40 per person.. very bad customer service.. very limited food menu just chips and salsa and they expect you to spend $40 per person lol .. definitely not recommend.. its scam place dont get scammed.. read more

If you are looking for Hookah on the north side of Chicago be sure to check this place out. Friendly staff with great recommendations and the owner stopped by the table to personally introduce himself. Place is super nice on the inside and very clean. Thanks for the great time Luxe! read more

Luxe Hookah Lounge - Hookah Bars Near Me - Chicago, Illinois

I've been to so many hookah bars but this has to be the best. Literally spectacular service, awesome music + dance floor, it's BYOB. And the hookah is awesome. Love love love it. read more

We always come here on Thursday's. Today the man who was working charged our table $25 per person stating it was a weekend because we were there "on Friday" aka Thursday night that became Friday morning. We never see him there. Terrible customer service and loyalty to long time Customers Just to be cheap and try To make extra $$ read more

Service is terrible. They would seat you in a terrible broken seat. Very slow and their waitress is so rude and disrespectful. She talked to us in a rude manner and right in front of us called a guy an idiot for no reason. The guy was so pissed and started screaming at her. I would never come back her. read more

Visiting from California had a great time. Great service and friendly staff. Definitely recommend if in town.

I had a blast at this place tonight! We did have to wait an hour because we didn't make a reservation but it was well worth the wait, the host (which I found out later is the manager) was so friendly and has a great personality and she makes you want to keep coming back! This place was the old Rotana Cafe but they recently was taken over by new owners and new management and thank god it's a 100% better! They remodel it, it looks great! Friday and Saturday nights they have DJ and a belly dancer for sure going to go back and check that dancer out but th time I'll make a reservation first thanks again for an awesome experience! read more

Great service hookah was good. Had some seating issues but the manager was nice enough to move us once more seats were available also the server had forgotten to bring us our coffee. So the manager gave it to us for free. I was visiting from Virginia and we really liked the place we will definitely go again on my next trip to Chicago. read more

Great place and amazing Customer service this what I love most and they play a lot different of music this is a better good hookah :)) go check it out and found out by yourself read more

One of my favorites places to go smoke hookah and entertainment nights on the weekends. Service is great and the hookahs are excellent. Staff and management are awesome and friendly people. read more

If you're looking for a great hookah bar with a awesome environment that is also BYOB this is your spot! I love the hookah at this place all the flavors always smoke and taste great plus the service is always really nice and accommodating for me and my friends. I always have a blast here and I highly recommend this place to anyone who is interested in a fun high quality hookah bar. read more

Awesome place to come relax and have a good time!! Best hookahs and smoothies! Luna provides the best excellent service all around!

Awesome hookah lounge! Very clean, great hookah flavors. They offer fresh fruit hookah heads as well! Very chill on the weekdays. But it's the place to be on the weekends. They have a great DJ, and belly dancer on the weekends. Love that it's BYOB. Had a girls outing this weekend and we all had a great time! Thanks luxe :) read more

Awesome, clean and super friendly place.. Will be back again Had tons of fun with friends read more

Amazing place, great environment and very friendly staff..have every flavor you resquest for pretty fast service. I been there couple times and recommended the place to friends and family.. will definitely go back. read more

Avoid this place if you can. I received a horrible first impression. This place has RUINED my birthday. I call to make reservations 3 weeks a go for 4/13/19. I was told by the lady who answered the phone that it was too early to reserve. However, she instructed me to call back within a week before 4/13 to reserve. I called today 4/4/19 and I was told that the place is booked and its nothing she can do about it. Why didn't she take my reservations 3 weeks ago? Obviously, they were accepting reservations if they are booked NOW. AFTER the bad reviews I was still going to give this place a chance. Now I see why they have so many bad reviews. She was rude about and did not try to be accommodating at all. I will be sharing this experience on every social media site. AVOID THIS PLACE! read more

The hookah here is the best! Customer service is A+! I would definitely recommend. The hookah flavor lasted a long time.

I normally don't write reviews but someone please fire the lady who greets everyone she's so rude it ruins the whole vibe of just being there. read more

my favorite hangout place ever since i came for the first time it was only this year when i started and cuz i have this feeling that its all guys and its too crowded... however its not... too spacious... for the hookah place... and when i talked to the manager LUNA to please seat me not near the guys hahaha cuz i dont know why... but then i wasnt busy at work so i gonthere like 3-4 times a week. from the owner ... to manager ... to servers... they work really hard and accomodating. always attend to your needs...u need to have patience when busy ofcourse they are also human...but will go to u asap. so now every freaking week im there to chill..if theres a birthday or celebration... i miss them already and i will c u soon after my vacation... read more

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I had an absolute great time & like all the other reviews Luna is AWESOME! Will be back soon, often:)

This is the best hookah lounge I've been to. Hookahs are great, and most importantly they're clean. Staff is friendly, atmosphere is great. Will definitely be returning here on a regular basis. read more

Amazing service! I come to Chicago often and this was my first experience here. Let me just say that every aspect of this place is perfect. I wish I could give it more stars. The service, the music and most importantly, the hookah is perfect! read more

The hookah is trash. If you're looking for actual hookah this is not the place to go too. After telling our server the hookah was bad they did nothing to fix it. We got two of the same flavors and one tasted different. It was clear they had not cleaned the hookah from the last flavor properly. We couldn't even smoke out of it. It was so gross. The service was poor, we hit the call light 4 times to get a response and it was not even busy. Will not be back to this place. Also parking sucks. read more