During a wedding weekend at The Bedford, I had a massage by Cheryl and a blowout by Loni. Massage was outstanding and she took so much care to lower my stress. And it worked! My hair was so beautiful. The Salon is fantastic and would recommend highly! read more

I had to cancel a couples massage on 6/30 since we received a call from my husband's sister at 1:30 PM that their mother was in critical condition and about to pass away. I called the salon/spa as soon as we hung up with his sister. The person that answered the phone said it was no issue and she was very kind. Unfortunately, later that evening we received an email stating we were no-shows and we were then charged $300 on our credit card. I called to speak to the owner on Monday. Instead of being, compassionate and kind she lectured me on how many visits I had to cancel in the past year. She agreed to the refund but inferred that I am not welcome back and also would not let-up on the cancellation history. We've been frequent guests at BVI over the years and even held our daughter's wedding shower there in 2024. It's disappointing that an experience at Luxe has now colored how I feel about the property as a whole, given how loyal we've been. Of the appointments I did need cancel for medical reasons (13 over the course of a year), my shortest notice was 9 days and longest was 108, averaging about 7 weeks. That's real time to fill those slots, not someone trying to hurt the business. Their cancellation policy states no less than 24 hours notice is required. I did well over that each time. I typically would book months in advance because securing the people I want and the dates/times I want is not easy if I wait too close to the dates/times I need. This causes me to have to adjust the appointments at times due to medical issues I was having at that time. I explained this to the owner, but she still was very aggressive and heartless. read more

I went to the salon for a trial for my wedding. I did feel that the lady who did my make up was very nice and did a good job overall. However, I did not feel that it was worth the $175 I had to pay. The stylist I went to spent maybe 20 or 25 minutes pending my hair and putting in a few quick curls. It really didn't even look that great. I had to pay another $175 for that. I just did not want to pay another $350 for my wedding day and not be completely happy. read more

The No frills facial was pleasant . I would return for a facial, but NEVER again for brow services . I asked for a brow clean up only (because I'm particular). I SPECIFICALLY asked her not to touch the "shape" of my brow. The technician did exactly what I asked her NOT TO DO. Now one of my brows is thinner with a different curve. ‍ It will grow back, but it's annoying right before my vacation. read more

LUXE Salon & Spa - Before I walked in both brows were evenly shaped. After I walked out, one brow was thinner and longer than the other... - Hair Salons Near Me - Bedford, New Hampshire

Beautiful establishment on the historic Bedford Village Inn campus. Definitely visit for a service if you haven't yet been. Couples massages are offered, too. Spa features a dedicated nail room and a sleek, full-of-light room for hair services. Their upstairs lounge is so zen and glam... read more

LUXE Salon & Spa - Second floor lounge - Hair Salons Near Me - Bedford, New Hampshire

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New customer here. I had a cut and style with Johanna and she was wonderful! She was so attentive and sweet. I was initially a little nervous just to try a new place but Johanna made me feel so comfortable. My hair ended up looking perfect and exactly what I wanted. The salon was very clean and fashionably decorated. You can tell this is a real professional place. I unfortunately don't think I caught the name of the woman at the front desk but she was very nice and professional too. Will definitely be going back! read more

Had such an incredible experience at Luxe! I am in love my incredible hair stylist Alexandra Murtagh, she listens to what you are looking to achieve and takes the time to understand what you want. I am always leaving her chair so incredibly happy with the results! The staff at Luxe is so friendly and the environment is clean, inviting and comfortable. read more

LUXE Salon & Spa - Hair Salons Near Me - Bedford, New Hampshire

My wedding day hair was styled completely incorrectly from my trial, which has led to a lot of distress when looking at wedding photos. I have felt completely blindsided by this. I had an amazing trial a month before my wedding day. Since day one I was consistent with wanting a low, wavy bun with hair over my ears. I arrived at my trial with four pictures of this style from this salon's own instagram page. My trial was a huge success. I tipped very generously and was booked with the exact same stylist for my wedding day hair and makeup (who was scheduled, along with another stylist, as I had several bridesmaids). I was so happy with their service I even booked a hair and makeup appointment for the day of my rehearsal dinner at BVI. As my husband and I were paying for all of my bridal party's hair and makeup services, we were told that I could only pay for all of them if we paid the day before. I was happy to do so, and preemptively added a 25% tip on the entire service, as I had been so happy with the services provided to date and it was important to my husband and I that we treat all vendors with kindness and generosity as we were really fortunate to be in the position we were in for our wedding. Nothing could have prepared me for what happened on my wedding day. Our schedule had been built carefully around photography coverage of getting ready photos, and I had communicated numerous times both in writing and in person with the manager at Luxe. I had also made sure that my bridesmaids were all aware of their appointment times and we were on time. Despite this, the stylist had made it super clear that they were not happy to be located in the Wheeler Room at BVI as it was not their preference. They blew through the schedule at an exceptionally fast pace. When I asked if several of my bridesmaids could get a topping off of their lipgloss since their times had been before eating, it was met with attitude as the makeup was being quickly packed up. Most distressing of all is that my hairstyle, which I had been consistent on since day one and which is also a very common bridal hair style, was completely put in a different hairstyle. When I asked about this early in the process, I was told that they always put extra bobby pins in on wedding day and that the front of my hair which did not look right would be fixed. Looking at pictures later it became clear just how different my hair was. It was essentially plastered along the back of my head instead of being woven into a low bun. It has been distressing to see how awful I look in my wedding photos. While the manager and owner have since apologized for this and refunded services, there is truly nothing that can really remedy this situation. This was a once in a lifetime day with once in a lifetime memories. These are once in a lifetime photos. I do not understand how or why this happened, and despite asking numerous times have not been provided with an answer. My husband and I are currently making a plan with our photographer to have photos from our wedding photoshopped to fix my hair, as my options are look horribly in the originals with the incorrect hairstyle or have photoshopped photos from our once in a lifetime special day. I do not understand at all how something like this possibly could have happened, and have not been provided with an answer despite asking numerous times. If you are a bride who is considering using Luxe for your bridal hair and makeup, even if you had a successful trial, I would strongly suggest booking another vendor for this. I did not see this coming at all, and I wish so very badly that I had been able to go through my wedding day looking and feeling beautiful like I had hoped. I will never get that chance back and nothing can replace that. read more

Got a massage here for my one year wedding anniversary (we got married at BVI). The massage was... life changing. Don't remember the masseuse name, it was a guy with tattoos all over, v cute. He is a god damn magician. I didn't know if I was floating or in a yoga class or dead. Whatever it was, that was the best 60 mins of my life thus far. I live in Boston but would definitely drive to New Hampshire more often just for this massage again. read more

I've been coming here since shortly after they opened. I mostly go for nails but have had my hair done also. It's a refreshing salon with professional staff and a great environment. The nail techs are all professional women that care about their clients. Wonderful pedicures and great quality products. This isn't a cheapo nail salon. You will pay more for your services but it's worth it! read more

I was staying at the hotel and booked a massage and a facial. The massage with Damian was one of the best I have ever had. So relaxing and great ambiance. Thank you read more

The Luxe Salon at the BVI was incredible on my sons wedding day this weekend. They are all truly the best at what they do. Friendly and personable! read more

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Wow! First time being in this beautiful salon! You get greeted with a wonderful customer service rep along with a lovely glass of wine. Alisha did my hair and it came out AMAZING! The color and style that Alisha did was great. She's a wonderful stylist. The business is ran so professionally with a hint of modern life. The atmosphere is wonderful. read more