Thank you so much ~~ Reza Great kind and professional skill…read more I couldnt log in new T mobil life App but he sloved problem.

Don't go here for business accounts…read more The kids working here were all friendly and patient. Sadly, they do not know how to service business accounts. Was told I needed to create a login to the T-Life app. Wasted nearly 2 hours of my time. No one seemed to understand anything I said. I was constantly repeating myself and was given responses that didn't make sense. I was able to get phones for my employer's business account very easily at another store. No, I did not need to use the T-Life app.

Needed my iPhone fixed immediately, front and back screen were cracked…read more He responded fast, was able to fit me in, fixed it quickly. Everything is working great, I can tell he knows what he's doing. Quality parts and service. He's in the jamboree plaza Thank you so much

Had a broken Samsung S24 screen that was not working. Instead of buying a completely new phone, I…read moretook it here and they quoted me a price of $370 to replace the screen with an original factory version. The whole process worked out great and took about 3 hours. Saved me $2000 to buy a new phone.

After weeks of dealing with a discouraging back-and-forth from another Verizon representative who…read morenever delivered on his promises, my faith in the company was restored the moment I met Dan at the Alton Verizon store in Irvine. From the start, Dan impressed me with his honesty, professionalism, and clarity -- he carefully explained every detail of the mobile plan, ran accurate calculations, and even told me upfront that Verizon's internet service wouldn't meet my high usage needs. That honesty alone said everything about his integrity. He devoted several hours over two days to help my wife, Afzal, and me transition from T-Mobile, tackling every technical glitch with patience and good humor. What made the experience stand out even more was the comfort and trust he created -- we even found ourselves speaking in Farsi without hesitation, feeling completely at ease. Dan went well beyond the call of duty, not only completing our transfer with diligence but also restoring my confidence in Verizon through his genuine care, expertise, and remarkable dedication.

Not super helpful staff. They seemed pretty uninvested in helping me resolve my issue, and a lot…read moremore interested in joking around with the other employees and high-fiving each other. I had to lead the Verizon employee in the store through troubleshooting with a Verizon representative on the phone during my visit. I don't know if it's this way at all Verizon stores or just this one, but I'll probably go to a different store for help next time.

Harry, store manager always greeted and came to assistance, even when he is busy with other…read moreclients. He always take time listen and provide the best solution for my home internet and also my mobile plan. He provided me with in store promotion for my Samsung trade in and I decided to go with a Samsung new Z fold with a new additional line to my business. Highly recommend to anyone coming and visiting the store, and there is pretty much no waiting time. Excellent service and wonderful people !

Don't even bother. I made an appt online and as soon as I walked in, they told me to check-in…read more Check in where? They said it was on my app. There was no option to check-in? I said "I'm here, can't you just look me up?" Anyway, I already knew there would be a language barrier as the two employees seemed to cater to the Chinese-speaking customers that were there before AND after me and told me to wait. 20 mins later and I walked out without being helped. Complete waste of my time and they didn't seem to care either.

Terrible service. We had an appointment scheduled for 4:00…read morePM and arrived on time. We ended up standing at the check-in desk for about 30 minutes before anyone even spoke to us. After that, the manager told us there were 13 people ahead of us, even though we had a confirmed appointment for 4:00. In total, we spent almost 1 hour and 40 minutes here and were never helped. Complete waste of time. Employees keep going to the back room, coming out for five minutes, then disappearing again for half an hour. There is absolutely no organization or respect for customers' time. It honestly feels like the entire office operates this way. Very disappointed. We will not be coming back and will look for another location.

The manager, Johnny Vasquez, made my day! I was having a tough day but when I walked in I was…read moregreeted and helped by Johnny who had the most positive energy. I had to trade in my phone but there was a system error. Instead I would have to ship it out, I was frustrated because I did not have time to go home and do that. To my surprise, Johnny said to give him 10 minutes and it would be taken care of. He took care of the logistics, printed the label, got the box and packed the phone so I'll I'd have to do is ship it off. He made sure I took pictures of all the important info and answered all my questions. The entire time he had great energy and was very helpful. I am very grateful for Johnny and that interaction. He helped make the process super simple while I was in a rush. Thank you thank you!

Mason doesn't work at T-Mobile. T-Mobile works for Mason…read more My wife and I walked in on a Saturday with two goals: switch carriers, get two new phones, and leave before our parking ran out. Simple enough, right? Wrong. Nothing about this experience was simple. It was SPECTACULAR. Mason is the Sales Manager. You will know this immediately because the energy in the room shifts when he starts moving. And Mason is always moving. I told him we were in a hurry. He didn't slow down. He sped UP. Like a man who has been waiting for someone to say that. A time limit is not a problem for Mason. It is a setting. This man recites plan tier differentials, IMEI numbers, and carrier unlock requirements from memory, like someone who sleeps with T-Mobile policy manual under his pillow. He pulled up our account, cross-referenced our trade-in values, calculated our promo eligibility. He powered through carrier transfers, plan comparisons, trade-in values, and promotional stacking with the focused aggression of a man who views a time constraint as a personal challenge. He did not need to look anything up. He is the lookup. And look...he said some things. The kind of things HR would describe as "a conversation" and Mason would describe as "Tuesday." It was like being served by Dwight Schrute if Dwight had been given a sales quota and absolutely zero filter. I told him this. He did not take offense; he took notes. Now, full disclosure: this location has a history. People in the reviews will tell you about it. Long waits, confused reps, promises that evaporated the moment you walked out the door. That was before Mason took over. Mason is aware of this reputation and has decided to personally destroy it, one transaction at a time. The era of bad T-Mobile experiences at this location is over. Mason closed that chapter. Now, do we have our phones yet? No. We have to go back. But here's the thing...we're excited to go back. We walked out of a T-Mobile store on a Friday looking forward to returning. That is a man bending reality with sheer force of personality. If Mason sold timeshares, you'd own four of them. If Mason ran your company, you'd be retired in Cabo. If Mason built rockets, Elon would send him a LinkedIn request. If Mason made cars, they would fly, and he would have already sold you the insurance. We'll be back for those phones. Mason is a LEGEND.

RUDE and lying employee. Asked for a manager. He would not give me his/her name or tell me what…read moretime they would be in the store. I asked for the rude employees name - he would not give that to me either. I took his photo and he told me he was calling security and that he "would not serve me in this store if I took his photo." I called TMobile Customer Care from the store. I was told the employee should have given my my replacement phone (which I already put my Apple ID into), and I explained the employee refused. The rep then called the store and the employee finally answered. Only to tell her wanted to speak to her supervisor and then he hung up on her. I watched him do it and recorded the entire interaction. The rep came back on the phone with me and apologized and said this service was unacceptable and that employee was out of line. The employee then picked up the phone in front of all of the other customers in the store and "called" the shopping center security to come to the store. I put "called" in quotes because I was in the store for a good 10 minutes later and no security came. If you're the manager or owner of this store, please reach out to me. This employee is a disgrace to your business.

I have to write an updated review & share with you guys my displeasing experience. *SIGH* PLUS…read moreknocking down this new T-Mobile location -1 star. I should have paid more attention & immediately red flag it when the rep brought out my supposedly "new" Iphone 11 Pro unwrapped. As if & could have either been used or refurbished. Reps should always open & unwrap the "new" iphones in front of their customers. But that wasn't for my case. How could this have slipped my attention?! Anyways, it turns out my iphone 11 Pro was a lemon. What are the chances of that?! On the 1st day (Monday) the cell battery was draining unusually fast, after I had fully charged it the night before. I gave it a good solid 72 hours before I brought it back into the store. I thought maybe it was my issue. Nope. I hardly used the the cell each day - less than 4 hours yet my battery drained to less than 30% in less than 1/2 the day. Since it continued on like this for days. I brought the cell back to the store on Thursday around 12pm. I told them my issue. They all seem indifferent. No apologies on their end. I seriously felt no empathy from them and they weren't rude either. They "tried" to help & 1/2 of the time they were speaking in Korean. So this kinda feels like when you go to a mani/pedi salon ran by the Vietnamese. You have no idea what the technicians are gossiping about, feels a bit uncomfortable. No offense to anyone! Just my 2 cents. To make this a long story short & spare you guys the details. Lets say it was a very frustrating Thursday, Friday & finally Saturday experience dealing with all 3 reps there plus the manager who came out to "somewhat" assist. I waited each day in the store for almost 1 to 1.5 hours. I kept my cool, patience & composure. It took them 2.5 days for them to give me a new cell phone & get it all set up. Also, this time (w/o saying anything from what I had noticed from my 1st encounter) one of the rep did brought out the new cell phone WRAPPED & unwrapped it in front of me. I truly hate to to say this, I don't recommend coming to this new location if you are new & planning on switching to T-Mobile.

DO NOT GO HERE…read more The sales team does not listen to your needs. I walked in looking to purchase the Galaxy Fold phone. 1) They did not have any to show me. 2) They told me that they break all of the time. So, they convinced me to try another phone. I went from owning Galaxies to trying a Google Pixel which is the WORST phone and is constantly having problems. I'm now in a position where I am stuck with this phone (which already causes problems every single day for me) and would put myself in a financial hole if I decided to swap back to the Galaxy phone. At one point, when I was comparing two separate phones, I asked the sales person which phone was bigger. His response was that they were similar. "I see that they're similar, but which one is bigger?" I said. He repeated his answer. Then I asked if he knew the answer and he said no. "Can you go in the back and look at the boxes or a grab a measuring tape?" He hesitated, went into the back and came back with the answer. The sales team lies. I needed a manager's help to do something, but no manager was present. This was a Wednesday at 3:00. I asked if a manager would be back the following Wednesday at 3:00 because I'd be in the area again. They said that they didn't know. I said, "There's not a paper behind the office door showing their hours?" They said no. "There is no way you know when your manager comes and goes?" I asked. "No," they said. The following Wednesday I came back and the store was packed. After ten minutes of waiting, I asked if there was a waitlist. The woman told me the order of the people that arrived. I explained that I wanted to wait in my car and not lose my place in line. She reluctantly took my number down. "You promise you'll call me when I'm next?" I asked doubting that she would. "Yes," she said. Twenty minutes later, I saw two other couples enter the store and another come out. I had still no phone call and had left the line open waiting for them. I walked back in and saw that they were helping the next round of people and asked, "you didn't call me?" The woman clearly had forgotten or ignored me and softly said, "I tried..." As I stood there waiting, I asked when they could help me, and she asked what I needed help with. I simply needed the address to send back my old phone. She told me that I have to call the 1-800 number. I said, "Yes, but I want you to do it because it will be quicker." She told me I was wrong and that they have long delays when they call t-mobile and that I should do it on my own time. There were other observations that I made as well, but I will refrain from adding those.

Had the best experience here Khalil was such a huge help and made my day 10x better and helped the…read moreprocess go by very smoothly he is the best Verizon employee I have ever met and am so grateful for the help he provided ge definitely needs a raise

I had an absolutely phenomenal experience thanks to Keith and Khalil. From the moment I walked in,…read morethey were professional, attentive, and genuinely focused on helping me--not just making a sale. They took the time to understand exactly what I needed, answered every question with patience and clarity, and made the entire process smooth and stress-free. What really stood out was their level of knowledge and honesty. They didn't try to upsell or rush anything--they made sure I felt confident in every decision. It's rare to come across customer service like this anymore, and both Keith and Khalil went above and beyond. If you're coming into this store, ask for them--you won't be disappointed. Easily one of the best customer service experiences I've had.

Second time coming in for a screen repair, and Charlie did not dissapoint. I got my screen fixed…read morepretty quickly for a great price. Customer service 10/10 from Charlie, he's a very kind guy, thank you bro!

I really like how the technician works on the device in view, it makes me trust them more…read more The technician was also very helpful in explaining the process which is helpful to me. iPhone 11 screen replacement took less than 15 minutes or so and was a good price!

From a single phone replacement to a two-day nightmare…read more My phone was broken and the screen no longer worked, so I had no choice but to replace it that same day. My line was with T-Mobile, and we originally went to Verizon just to buy one phone. The salesperson convinced us to switch carriers by offering what sounded like a great deal. He told us that if we moved our lines from T-Mobile and opened 5 lines under a business account, we would get a much better promotion. The offer sounded reasonable, so we trusted the information we were given. We ended up purchasing 5 lines and 3 phones. At first everything seemed fine. The store started transferring my data from my old phone to the new one, but because the store was closing, the transfer process was left unfinished and we had to leave. As soon as we got into the car, the new phone showed an error saying the data transfer had not completed. When we got home, we tried to fix it ourselves but nothing worked. The new phone could not receive calls or messages, and my old phone had a broken screen and no working touch. That night I missed several important work calls because of this issue. The next morning my husband and I went back to the store expecting a quick fix. Instead, we spent from 10:30 AM until 7 PM there while multiple employees and phone technicians tried to figure out what went wrong. No one was able to solve the issue. After an entire day wasted, we finally gave up and left. What made the experience even worse was the store manager repeatedly trying to blame us for the problem, instead of acknowledging that the issue started with the setup and activation process in the store. We came in to replace one phone and were persuaded to switch carriers and open multiple lines. In return, we lost two days of time, missed work calls, and still left with unresolved problems. This was an extremely disappointing and frustrating experience.

I just want to say I had the best experience at Verizon store in Irvine, Denny Rin gives the best…read morecustomer service. He was professional and is great at his job. Every time I come into the store he is knowledgeable and has a great attitude and is always willing to help.. Thank you .. you deserve 10 stars... Thank you again, Diona Britschgi