I brought in a car to get a pre-buy inspection on it done. They got me in quickly and checked…read moreeverything that I asked for. They even brought me out to the shop and showed me everything, which that was the first time any auto shop had allowed me to do that. Had a good experience overall.

Lloyd is GREAT! Trust this guy! I have a daughter at SMU--she had car issues. I live 1800 miles…read morefrom Dallas. Yet, Lloyd stepped in and handled EVERYTHING! Trust, Quality, a true gentleman. And more than a fair price!

Service was terrible, embarrassing, rude. They told me to go away, " i will never touch that car"…read more I was telling him about a leak and he just told me that he will never touch my car and left rudely. He was racist and so mean! Never coming there again.

I tried to get a state inspection on my car. The guy was so rude, he didn't want to help me. It…read moreclearly states they have state inspection, he said they weren't doing them today. Then we asked, when are you doing them. He just stared at us and wouldn't reply. I then drove a minute down the street and got it done with someone else. I will never come here again.

emissions test plus air and oil check was completed quickly, courteously, and at a fair price.read more

I guess they got new ownership recently. Been using them for 8 years never will again. Charging…read more140$ for an oil change that cost 80$ and other kwik car locations near by. Sad that my place is gone due to bad ownerships. Loved the people that used to work there. Don't recommend anymore.

I love Take 5 but AVOID THIS LOCATION, especially if you interact with the technical named Hunter…read more Hunter said he could not remove my oil filter and gasket, which is a surprise because I only go to Take 5 )but typically a different location). So I left and went to East Dallas the same day and had my oil changed (filter/gasket) at my normal Tale 5 with no problem. Hunter was just lazy or didn't want to work because clearly Take 5 was able to change my oil. He also gave very angry vibes. This location is also filthy and I saw technicians wiping oil sticks on their shirts and bare hands. Horrible spot!

Service and management at Take 5 Oil Change are completely unacceptable. I had an oil change done…read morein November, and by the very next day my truck was sitting in a pool of oil due to what was clearly an improperly installed or faulty drain plug. When I contacted the shop, I expected them to take responsibility and fix their mistake. Instead, after two days of trying to reach a manager, I was effectively dismissed and told to pay out of pocket for another oil change and "file a report." I had no choice but to take my truck to a dealership, where I paid for a second oil change, a new drain plug, and an O-ring, all within days of the original service, and after driving less than 40 miles. What followed was months of complete incompetence and lack of accountability. I spent two months chasing a district manager who never once bothered to call me back, despite repeated follow-ups. After escalating through corporate, I endured another two months of back-and-forth, only to be handed off to a third-party claims department that accused me of being dishonest about the damage and necessary repairs. There is absolutely no legitimate reason a properly serviced vehicle would require a second oil change, multiple quarts of oil, and replacement parts within days. The only explanation is negligence. In the end, my claim was denied, and no one at this company took any responsibility for their mistake. Because of this experience, I have pulled my entire work fleet from Take 5 and will not be returning. I strongly recommend others avoid this company unless you're willing to deal with poor workmanship and zero accountability when something goes wrong.

I've always known Valvoline Instant Oil Change as the place where you pull up, wait in your car for…read morea few minutes to get a speedy oil change, and then off you go. That's what Valvoline used to be. Now, it's nothing short of a gamble as to how long your wait will be as you sit behind what is essentially someone else's auto dealership service visit. The Valvoline wait problem is real. 45+ minute wait for a single oil change - it's inexcusable. It's easy to think this location's technicians are either incredibly slow, selling too much - or both. I really believe though that this is a situation in which Valvoline, Inc. can't get its branding and workflow right and that locations like this are at the mercy of having to sell more services for profit while in the process sacrificing the speed Valvoline promises as a brand. It makes sense: Offer an 18-point service check, find other vehicle issues, and upsell. But that's not who you've been as a brand, and continue to promote yourself to be, Valvoline. The name of your location is, "Valvoline Instant Oil Change." So you make more money with more repair services and I'm all for getting work done so I'm safe behind the wheel - but that's not why I go to Valvoline. I go there to get an oil change quickly and get out. There is no reason why I should choose Valvoline for extended service repairs like flushes given that auto dealers and other auto repair shops have stepped up their waiting areas with more comfort and amenities. In the amount of time it took yesterday to get my oil change at Valvoline sitting in my car, I could have booked online with my auto dealer and gotten multiple things fixed while relaxing comfortably in its waiting area with coffee and snacks, or working on my computer being productive with high-speed internet. I still need some other service done according to my Valvoline check but after the wait for the oil change and then the service itself, I had no interest. The guy in front of me got an oil change, new filter, and, lo and behold, there was something wrong with his gas tank knob! I hope they got as much money from him as they could while the rest of us waited and waited and waited. Michael, my service technician, acknowledged the wait, but didn't apologize for it, nor did he offer any make-good. I'm sure that's because he didn't think there was anything wrong - it was just busy. That is the problem: His job is to sell and fix no matter how long it takes. Hopefully, the Valvoline bosses above him will stop getting their wires crossed and help him do a better job of that with branding, and workflow and logistical changes. Soon - if not instantly. Also..how did an oil change in general go from $19.99 to $80 in, like, 5 minutes?

First time here! No wonder they're so busy! I stopped in for an oil change and Michael greeted me…read morewith the warmest smile despite being so darn full. It was past 6:00 PM and these gentlemen did not turn me away. These guys were working hard! It was hot and the day had been long but they were still in good spirits working the thing. I got a coupon with my oil change and I went on my merry way. Jordan and Michael made sure to explain what they were doing so this was money well spent! I'd come back any day! I'm just glad they were kind and not grumpy! They really take pride in what they do. Thank you Michael and Jordan !!

I've been going to this location consistently for 3 years - state inspections, oil changes, etc…read more. They are a phenomenal group. I've never felt like I've been upsold or oversold. They are genuine in their recommendations, and are quick to explain their opinions (which I value) Highly recommend!

Service is extremely slow as well not allowing you to walk next door to Walgreens for restroom…read more Porta potty on sight is filthy

Great team with great service. Highly recommend this reliable crew. They are the best in uptownread more

What started as a simple alignment-coupon visit back in mid-June ended with a completely fried…read moretransmission just 95 days later -- and me having to buy a new car. When my vehicle suddenly lost all drive function (no forward or reverse), I took it straight to Planet Ford because I assumed I was dealing with an internal transmission failure. That's when I learned the truth: the transmission had lost its fluid due to a major leak at the driver-side CV axle -- the exact area Kwik Kar had serviced. Had I known the axle work and the transmission failure were connected, I would have returned to them immediately. I only agreed to replace the entire CV axle because Clayton, the shop manager, told me the torn boot near the driver's-side tire required a full axle replacement. But after the work was done, a slow leak developed at the seal/bushing area. It was later confirmed by multiple technicians that the issue came from excess play caused by the replacement axle shaft not properly fitting the original transmission bushing -- a bushing they inspected and claimed was "fine," but clearly was not. All I can do now is warn others: please think twice before bringing your vehicle there. The promises of help were not followed through, the accountability never came, and I would not wish this experience on anyone.

Do not go here - Dishonest. They said my spark plug threads were no good. Would've charged me $1000…read more-- my dad and I changed them in less than an hour. The threads are fine!!!!! Liars

Will NEVER come here again! The owner was rude and yelling . Caring more about him profiting from…read morehis business versus actually trying to help the customer. Don't waste your time..

This place is always a rock solid five stars out of five stars. The staff is friendly, efficient,…read moreand polite. They don't try to up sell you on other services. They will simple provide you with recommended services and listen for a simple yes or no. This place is thirty minutes from my house but when it is time for an oil change, this place is where I drive for value.

Get yelled at for asking questions here!…read more I've been coming to this Valvoline exclusively for 4 years but I think the management has changed and had a terrible experience here, which shouldn't happen. I asked the bay technician which garage to enter at 9:45am on a Monday and he was sarcastic and dismissive. I was so stunned I voiced my frustration to the manager and the bay tech started yelling at me and called me a "liar" and said "he's trying to step up to me." Like I really have a reason to lie and fight when I go get my oil changed. Embarrassing. There was no movement after 20 minutes and I felt awkward with the angry technician so I left. I came back at 4pm and there was a line 9 cars deep. Something is off here, so after 4 years I'm off to find a new oil change spot. Bummer how a change in staff can make or break who you trust your car with.

Had an issue with my tires. Great people. Quick and honest. I'll be coming back for sure.read more

Lovely business with lovely people! Got my inspection done quickly! Would highly recommendread more