Visited Palmer Collision for the first time earlier this month to have my 2019 Chevy Traverse…read morerepaired and I am extremely satisfied! John walked me through the repair process & he dealt with the insurance company for supplemental payment for the repairs which was one less thing for me to do. The work done was remarkable and John & Karen kept me updated throughout the process. I highly recommend Palmer Collision!

Owner is rude! Three tries still couldn't fix my Jeep right! Had to get another actual expert…read moreopinion to get it finally right! Stay clear! One of the worst experiences I've had in a long time! Wasn't even that bad of damage. Don't stand behind their work!

I had damage to my Nissan Altima. two "big name" body shops said I could bring it in 3-4 weeks…read more I called Luxe. the owner was courteous, and said I could bring it in the next day. He worked promptly with my ins co. and had my car repaired and looking great in 8-10 days (with the 4th of July holiday in the middle!). Had the car washed and cleaned when i picked it up. I recommend highly!

Amazing service! The quality of repair was absolutely amazing! The owner there is very professional…read moreand friendly. My car was ready when they said it would be, and they went above and beyond. I highly recommend Luxe Auto Collision.

My suv needed some frame repair. They did an excellent job and even though the job took longer than…read moreexpected. They did not try to raise the original quoted price

I have been bringing my cars here for years, I have always had great customer service. The work is…read moretop notch and always done on time and within budget. I brought my Chevy Trailblazer here for some front end work, and they did an impeccable job. I have been and will remain a loyal customer!

Horrible soulless business model. Ive never recovered from my car they totaled out just like an…read moreprevious review of things getting added on to deem it a total loss. No communication do not trust this place

DO NOT take your car there! Communication with adjusters is horrible, they do not keep you updated…read moreon the progress of repairs or insurance approval/updates unless you call or go in person because they do not answer the phone. I had a horrible experience that resulted in my car getting totaled due to the adjuster asking me to go back in to mark additional scratches and then maxing out the allotted repair cost. never even received a call from them to apologize or follo-up. Never taking any car there again. My car was there for over 2 months that's how long it took them and no work was even done to it. I wish I would have never took my car there!

Quality work, honest with customer and good price. He gave me two quotes if door cannot be fixed…read morehe will replace it which is very honest. I recommend him.

A few years ago took my ATS V Cadillac for minor body repair. Tom was outstanding, car again looked…read morebrand new. Thanks J & T!

My experience at CARSTAR was great! With all these kias being stolen, they were able to fit me in…read moretheir schedule. I had to wait a month to get service and when it was finally done i was pleased with the results! they even got the car detailed. Nina was an amazing help, with great concern for me looked out and made sure everything was okay before and after i left. Great energy overall def recommend will be back if needed!

If you are looking for a place that is unprofessional with a lack of common sense, this is the…read moreplace for you! I got sideswiped on 294 the day after thanksgiving. I listened to my bf and chose this shop to get my repair done with my insurance. (I will never listen to him again) As you can imagine nobody really expects to get their car fixed when hit by a hit and run. A month before Christmas during this pandemic on top of it. I chose to do so because I didn't want my car looking like crap. So I take my car there we go over the damage on the side of my car which is basically cosmetic considering there was nothing wrong with my vehicle. Yesterday I get a call that my car is ready. Cool! I get there, pay my deductible, walk into the shop where my car was at, looked at the side of my car that they fixed and left. After I got home I noticed both my wheels on my passenger side was freshly painted. Now I plastidipped my wheels years ago. I've hit some curbs etc so my wheels were a little damaged with the paint coming off. Now at no time did we discuss my wheels (they were not a part of the accident. They just ASSUMED they were since they were damaged.) so they took it upon themselves to send out the wheels to get painted without contacting me asking me what I wanted to do, without my consent, making sure I was aware that both sides of my car wouldn't match. I PAINTED MY WHEELS years ago, they were not originally like that. So why would a auto body shop not notice, realize or have the common sense to contact me to make sure I was aware that my passenger side wheels would be basically brand new with my drivers side looking old and weathered. I would have had them not touch the wheels since it was from MY DOING not the accident. What if I didn't want them black and I wanted to remove the plastidip to have my silver wheels back? So I took my car in so I didn't drive a crappy looking car, and I received my car and now I still get to drive my car looking like crap because each side of my car looks different. My bf and I called and the old lady at the front desk basically made excuses and got of topic when we were addressing our concerns and aggravation. The only thing they said they would do is for me to take my car in and spray plastidip on my Drivers side. So I would have a basically brand new wheels on my passenger side and a cheap quick fix on my drivers side. No thanks, I can go to Home Depot and spray it myself. I wouldn't trust my car being there even for them to spray paint my wheels. Something similar happened to my bf, and bill the owner called my bf to tell him about his wheels and they wouldn't match and my bf said it's fine. So it could be because Im a girl they had the lack of common sense and communication or consideration. All I know is that anyone that works in a shop would NEVER want their car to come out like that, so why would it be ok to send a customers car out like that? Do your research and go somewhere else.

Had my Jeep repaired after back-end collision. Had to bring it back because a part underneath came…read moreloose. No screws were attached. Then lift gate kept showing opened, then it actually opened on Harlem Avenue. Ordered part, still no part after 2 weeks.

I've brought four cars to them over the past few years. Always quality work at competitive prices…read more Techs are highly skilled and experienced. Office staff are friendly and professional. A family-owned business who clearly care about their customers.

Great service and the quality is superb with fair pricing, hard work done fast even with…read morecomplicated problems, the experience find a way to make a solution, we'll done. Thank you.