For more than 20 years, I've been an appreciative patient here. Most recently, Dr. LeBaron has…read morehelped me to correct hormonal imbalances, and her precision recommendations are based in such in-depth knowledge and practical interpretations, communicated with clarity and without fuss. Quite possibly my IQ goes up a point every time that I meet with her. I can't say enough to praise Jessica Coleman, the physical therapist. If not for her, my quality of life wouldn't be as good as it is. As someone who facilitates sessions to help clients (a different kind of work, RES), I find Jessica to be a powerful role model for me of compassionate, generous, skillful, all-in service. Rebecca Berkson's acupuncture is just plain superb. Although I've had many acupuncturists, I'd have to rate her as the very best. Also, I'd like to give a shout-out to Robin and Nan, nurses on staff. Consistently they're so responsive, professional, and kind. June, who helps with insurance, has been dependably diligent. And remarkably patient, too, now that I've finally switched over to Medicare as my primary insurance. One final point, about the high standard for customer service. The culture of service at the Kaplan Center really stands out for me. Such authentic caring, personal commitment to service, and professional excellence. It just shines through. Over the years I've been glad to recommend many friends, and even some clients, to the Kaplan Center. Why do I put my personal reputation on the line in this way? Because the staff has earned my trust over and over again.

Huge waste of time. Lost my test results. I called weekly and staff told me it took weeks to…read morereturn a test that took 7 days. $$$$$$ The right hand doesnt know what the left is doing. Awful experience. Dr Kaplan was great back in the 90's when it was him. Not the case anymore

I've been going to Dr. Sues for 25 years now and believe I am healthier and in better shape than I…read moreever have been because of her excellent care. As a concierge physician Dr. Sues is able to give me more time during a visit and explain medical issues thoroughly. In my opinion, Dr. Sues is a brilliant diagnostician and a very caring person. Also, Dr. Sues is pro-active, addressing possible issues before they happen. I am very grateful to have Dr. Sues as my physician.

Dr. Sues has exceptional care for her patients. As a concierge physician, she now has the time to…read morespend with each of them rather than moving on immediately to the next. Appointments are easy to come by and her staff is terrific as well! Everyone should be with Dr. Sues if they can.

I've had so many subpar doctors, especially since they all got bought up by INOVA, but I LOVE Dr…read more Mathur. She spends so much time with me and is available on short notice for her patients. She's knowledgeable and if she doesn't know something, she finds out and calls back quickly. Her staff is fantastic! Everyone I've dealt with is friendly, knowledgeable, and responsive as well. Yes, it's concierge, and I feel fortunate to be able to afford it. I wish everyone could get this level of care.

THIS IS NOT CONCIERGE SERVICE…read more Dr. Mathur blew me off when I returned from overseas after 2 weeks in hospital. I was in a London hospital for about 2 weeks. During this 2 weeks I sent doctor Mathur emails to keep her updated so, I could be treated immediately when I returned. So, Dr,. Mathur took off January 29 and is never in the office on Mondays and works only a half a day on Fridays. I limped home and arrived in the United States on January 28, 2026, and On January 29, 2026, Dr. Mathur informed me that she taking the day off on January 30. Yes, she really did. After 2 weeks of emails she tells me the day before I needed to see her, that she was taking the day off. For the second time during my short concierge period, she referred me to another doctor. Unprofessional and lack of concern for my well-being. I canceled my agreement with the office.

Dr. Long is an incredible primary care physician. Actually, he's not only a doctor...he's an…read moreeducator, as well. There is literally NO PCP I've ever encountered who is this dedicated. He's extremely intelligent, a savvy, current physician, has a wonderful manner, is very caring and compassionate, and spends a very long time with each appointment. I am a very discerning consumer about my, and my family's, medical care. I'll research high and low for the right doctor. I've found the absolute right PCP in Dr. Long. You truly won't find a more thorough, intelligent, compassionate, or caring PCP anywhere in Northern Virginia. He has complete knowledge of, and will discuss with you at length, any current research and/or studies re your particular medical issue. He's very funny, too, which is welcome icing on the cake! :D Additionally, he's available via email. I caretake my mom at home, and there have been many times I've had to email Dr. Long about her condition(s). He always responds in a timely manner, and, sometimes, late at night. What doctor does that in 2016? Do not hesitate to see Dr. Long...especially if you're smart and like to take an active role in your healthcare. It's like having your nicest, smartest, most humble, and most caring college professor as your primary care physician. :) Oh - and LOVE his staff, too. Everyone is warm and friendly...you'll become family at Novamed. :)

Great doctor but old and new practice is slow and they are always behind. Was a patient at NOVA…read moremedicine practice and now was going to be patient at his new practice. Came in at 4:30pm for a 4:40 pm appt. as usually doctor is behind and there were patients in the waiting room. Waited until 5 o'clock because two other patients were ahead of me. Not sure if this special program is gonna work when i can't even get seen by the provider on time. Switching PCPs.

I have no issues at all with Dr. Kaas. I like her, she's incredibly kind and compassionate, and a…read moregood doctor. But for the last three visits, I was taken into a room 15-20 minutes late with no explanation. My appointment should take no more than 15-20 minutes. If I had not left 45 minutes later on my own, I don't know how long I would have sat in that room waiting for the PA. Today I had a 9:15 AM appointment. I waited 20 minutes after my appointment time to be put in a room finally at 9:35 AM, . Once in the room, I waited an additional 15 minutes for the doctor to come in. When Dr. Kaas came in, and she explained she was held up for personal reasons. I then waited for the PA to come in to finish the visit and she did not show up at all. I waited another 20 minutes and I decided to leave. I am 67 years old and have NEVER left a doctor's office in my life. I told the front desk why I left. Five minutes after leaving, I received a phone call from the PA who told me they were short staffed. She invited me to come in today at my convenience to complete the treatment, but I could not. I will not be returning to this practice. This all could have been avoided by a kind explanation at any point in time while I was in the office.

I was seen by Dr. Jay Ryan at this practice back starting in 2025. I went to him for diagnosed foot…read morepain, and he constantly said multiple issues existed. He kept pushing for injections and surgeries. These injections were costly and did not work, and even after understanding that, he kept emphasizing the injections. Finally after refusing the injections multiple times, he suggested multiple surgeries. Dr. Ryan performed one surgery on July 2025, and one again on January 2026. Every time I was seen for debilitating foot pain, he suggested surgery. After each surgery completed, my foot pain got worse and now I can't walk. Dr. Ryan also provided an inaccurate estimate of how long my recovery would be, he did a very intense surgery where a portion of my heel was removed, metal hardware was taken out, and he said I would be able to walk in 2 weeks. Several months later, even after physical therapy, I am unable to walk. I don't think I will ever be able to walk again. After one of my surgeries I was scheduled for a post op with Dr. Ryan, and upon arriving, I was told I could not be seen by him. Dr. Kaas ended up seeing me, and she did not provide a thorough exam of my incisions. She stood on one side of the room where she could not examine my entire foot, and I had multiple stitches on all sides of my feet. Dr. Kaas glanced at me and told me I looked fine. She then denied me any pain medications even though I was told to ask, and I needed them. The front office also is not communicative, and unhelpful. I've had to ask them multiple times to send in pain medication that I needed URGENTLY after my surgery, and they waited days to do so even after they told me they would send it same day. They also refused to prescribe me pain medication, they said a Dr. had to sign off on it but still made me wait - even though Dr. Ryan said he'd send it same day. I feel as though my pain levels were completely disregarded and misdiagnosed at this practice. The front office is also not clear on how the billing works, they never communicated that there would be more than one bill for one surgery, and they also charge a hefty credit card surcharge/processing fee, which I feel is already unfair, and not done at any other practice. Also, for being a medical office that specializes in foot and ankle care, their building is NOT accessible, at all. There are multiple stairs and a steep incline going into the building, no automatic doors at the office. It was extremely hard trying to maneuver an office being disabled and using mobility aids that I brought like a wheelchair, a scooter, a walker, crutches, and a cane. I don't think I will ever be able to walk again after being seen by both Dr. Ryan and Dr. Kaas. Please avoid this office at all costs.

New patient here (former) How does it take 3 weeks to have…read moresomeone call about lab results? When asked how long the lab results take to come back, the doctor stated, oh, only a few days, I'm just soo busy. To then call, and someone in the office says the doctor is very behind. Then why take new patients? I Called the office and asked how much longer before the doctor was planning to call me about the results, answer? Later this week. Call finally came in today and it wasn't even the doctor! No options, no request for a second visit to discuss. Just straight to the medicine. No thanks. These things are scary for people and to just have disregard because they're too busy? There are plenty of better doctors and practices. If attention to detail from a medical professional is what you are looking for, go elsewhere.

It's wild and shocking for me to see reviews from 12 years back about this facility and there has…read morenothing changed or they even slightly tried. Please avoid this place if you can. Same front desk staff rudeness, lab work will not be submitted on proper time and sure is you will be waiting at least an hour on waiting room for your ill manner doctors and you will not get any apologies in return.Please avoid at all costs and find someone who are responsible and show some professionalism and respects. P.S. The one star for few nurses who are very nice.

If you want personalized care, this is the place! I have been going here for over 20 years. I moved…read morearound for a few years but never found any clinic better than Annandale Primary Care. Dr. Connie Le, Sarah Bennett, FNP Alex Nguyen, AGCNP and team are excellent! They give a personal touch with genuine care and concern. When there are mysterious symptoms, I like that they are willing to help me explore ways I can investigate them to find a proper diagnosis. Over the years, I have seen the clinic evolve to be a true and organized primary care center. Dr. Connie Le also teaches medical students and fine tunes their ability to properly diagnose conditions. I have seen her do this, and she proves it again and again that she is a master of medical knowledge. Something that seems minor, such as a wasp bite, was properly diagnosed as cellulitis and treated with the correct prescriptions. In addition, they are great at monitoring severe conditions and reminding me about routine lab tests and follow-up diagnostic exams. I had needed lots of medical appointments involving surgery and more. It is a great relationship where I can trust them with recommending the correct follow-up procedure and intervals. It is fairly easy to get an appointment within a week. Appointments with Dr. Connie Le may take a bit longer to get since she is in high demand. However, they also try to fit in urgent appointments. I have had no billing issues. Yay! The staff is professional and helpful. I also work in healthcare and silently observed the way they operate. They are very organized, which is the top criteria I look for when choosing a primary care clinic.

Connie and her team have always been excellent providers. They are knowledgeable, kind and…read moreinformative on what your options are next. Completely transparent, they explain in ways that you understand. They will have you come back to make sure you are well taken care of. I would not go anywhere else.

Dr. Gradzka was dismissive of my experience, of what I said and of what was in my records. She gave…read moreincorrect information--stating that "Hashimoto's thyroiditis does not cause fatigue"--Look it up--Cleveland Clinic, Mayo, Hopkins and any normal physician agree that fatigue is a primary symptom. She also stated that "Microscopic colitis is not a big thing --that is why it is called microscopic" Check out Cleveland Clinic, John's Hopkins, Mayo Clinic--and any reasonable physician--know that it is a major issue for those of us who have it. Seeing Dr. G was like being run over by a steamroller...she talked and talked but listened very little.When she did hear something I asked she dismissed what I said. I don't waste my time with physicians who don't treat people well. There are too many other physicians to put up with being dismissed and treated rudely. Find yourself a doctor who respects the people visiting them.

Dr. Gradzka diagnosed me with rheumatoid arthritis 10 years ago. I love her and I love Christine,…read morewho I miss dearly. I have a really difficult time dealing with her current administrative staff. They rarely answer the phone or return messages. Here I sit a week later and I'm still waiting to hear back from them regarding a major issue that I'm having regarding access to my medication. I called her office 14 times yesterday and they NEVER answered the phone. I hate to say this but I really think I need to find a new office. Dr. Gradzka is wonderful but her office staff is NOT!