i went into Mac today (6/22). I was looking for loose powder that I like. I was told that it's discontinued I asked what is in its place, she pointed to another loose powder, I told her which would be closest to what I have (I had my Mac powder with me) She said not 1 out of the 5 or 6 would match me & I that i should go to bare minerals! Dont not recommend this locatio! read more

I went to the makeup stand in Downtown Boston! Let me tell you.. the store manager is amazing. The staff has an amazing connection you can sense how much they care and appreciate each other. My makeup came out exactly how I wanted it if not better' I wasn't rushed, I also had a child with me and they were so helpful! 5 stars! Thanks so much for the help! The manager I forget his name bragged about his staff and the company, the integrity, wit, love, and art was all apart of the experience I had! read more

M.A.C. Cosmetics - It was for my graduation dinner :) blue eyeshadow! - Cosmetics & Beauty Supply Near Me - Boston, Massachusetts

I'm a big fan of MAC- not just the product itself but the staff at this particular location. First of all, the product. I don't use all MAC products and I'm not obsessive about it however I am pretty specific in what I put on my face and I believe in investing in good products. I don't love ALL of MAC products, but I am a fan of their studio shimmer powders, blushes (esp in blunt for a good bronze look), lipglass, and eyeshadow- plus their makeup brushes are great quality and super soft. That's really besides the point though- the customer service here is fantastic. The staff are really knowledgable about the product and makeup in general, and they are eager to help you find what you're looking for, as well as give suggestions and recommendations without that underlying pressure to make you buy it. They're friendly and energetic and genuinely helpful which is really pleasant and unfortunately a rarity! I've been helped by two really nice guys there, one whose name I never caught (darker skin with a piercing under his lip) and the other whose name I believe is Glenn. I will continue to come back here, it's much more fun than ordering online! read more

I l.o.v.e. red lipstick. BUT I h.a.t.e. how it gets everywhere and rubs right off. So I decided, in honor of a big date with the GF- to go to the M.A.C. counter and get a little lesson on making my red stick, have a little help picking the right red (too blue or too orange and, yuck), and also to get a quality pigment. All of the above were achieved. I got three products for under $50 (lip liner, lipstick/gloss, and eyeliner), I got a face-ful that lasted me all night long, and I got a lesson on doing it for myself. I also (even though I got one of the very tanned straight girls-- who was very nice) had both gay men working stop and ooh over me...which makes this girl happy. Yay for the MAC counter! read more

So This was my second visit to this MAC station within 2 weeks. Was not matched with the right foundation so I returned to have another MAC MUA attempt again to match my color. Just wasn't happy with NC55 for my foundation. For this visit an older gay caucasian man with a very short haircut (who is also a hairdresser on the side) greeted me and began to assist me. I asked questions. Shared tested methods. All in this I could tell he had no interest in really helping me. He walked away while "helping" me and was very blahza with me like he didn't think I had the money or didn't know what I wanted. On top of that he matched me with the wrong foundation while trying to convince me that it was correct. Told me..."well wear for a few minutes and shopping around if thats what you came to do and come back later" with his back turned as he walked to the caucasian and asian women who were looking around. I walked away, gathered myself, and had the only minority (Rosemary) working there help me and I ended up buying products from her. I was about to buy more when he came over to act like he was helping. Smdh. He wasn't going to get commission off of me. Sigh. I will be honest...I wasn't planning on buying but that ahole hurt my feelings like I didn't have the money so I wasn't worth helping or putting any time into. Horrible customer service from the guy. Amazing service from Rosemary. read more

When I shop for makeup I almost always go high end. I don't have a ton of cash to throw at preserving my sexy, it's more out of necessity to keep my super sensitive skin happy. So let's get down to business... MAC can get expensive, I know. But my absolute favorite thing about this line is quality. You will not find a higher quality product anywhere - the packaging is perfect, the array of colors is unmatched by other brands, the product line is intuitive and modern - and that I am willing to pay tons of cash money for. I have plenty of MAC items (shadows, shimmer sticks, gloss, lipstick, etc.) but on this trip I came in for a very specific item - blush. You know that gorgeous just-stepped-in-from-the-cold look? Yeah, I went up to one of the make up artists and told her that's what I wanted but was awash in a sea of cream vs. powder blush, the best brush, and the perfect color match for my skin tone. In about 10 minutes I was thoroughly educated and walked out pleased as punch with my powder blush compact in Fleur Power. It was $18 and worth every penny. At the Macy's MAC counter the service is excellent, the make up artists really listen and give you honest and practical advice, and you walk out feeling like a supermodel. Does it get any better? read more

I have been a MAC girl for years now, as my sister used to work for the company and brought me plenty of cosmetics to test out. While I normally go to the MAC stores, I had a Macy's giftcard that I wanted to use. I was in search of the perfect nude lip shade, and apparently that is no easy task. Thankfully, Jen, the woman at the Macy's MAC counter was incredibly sweet and helpful. I ended up spending close to an hour trying out a bunch of shades, and ended up finding multiple colors I was pleased with. Jen was attentive and sweet, and even though she was the only one working, she made an effort to make sure all my needs were being met as well as the needs of the other customers. Buying and testing out makeup is always a fun experience (who doesn't love when someone makes your skin look flawless?), but I think the fact that the service was awesome made it that much better! I felt carefree and fun, and am looking forward to going on my next makeup shopping spree! read more

This year is my 10 year anniversary with Mac on Washington st. First time I got my make up done there for prom and fell in love. Back then I was 17 and it wasn't hard to impress me . I have been with Mac ever since for all events. I have seen so many people come and go in 10 years. The reason I want to leave this review today is because I want to give a big shout out to Mike who took me last minute last Thursday. I needed make up for our VIP party at work. People said I look stunning. Thank you Mike! Costumer service is not always the strong point in this location but Mike was defiantly different and he defiantly one of the nicest employees there. read more

This is a bit late, but I just wanted to thank the entire staff at the Downtown Crossing MAC for their amazing service when I was having a particularly rough day. Back in June I had an awards show to go to and long story short, ALL of my clothes, makeup, shoes, keys, everything.. was locked in my friend's condo and that door wasn't opening back up until the next day. So with a black tie event in less than 3 hours, safe to say I was in panic mode.... The staff at MAC were amazing. They made me laugh, kept me calm, and my makeup came out gorgeous (as per usual at this makeup counter. I go there for every event I have). I ended up getting dressed in the dressing room at Macy's, throwing my hair into a low ponytail and made it to the event on time. The ladies doing my makeup were joking I had to win that night because my day had to turn around at some point... and they were right! All of my pictures look fabulous thanks to them. I loved my smokey eye and nude lip. And of course the lashes were perfect. Thank you, thank you!! I won't go anywhere else for makeup in the city. read more

I had my makeup done by Jason at the M.A.C. inside Macys in Downtown Crossing on Saturday for a black tie gala. The store was incredibly busy because of the Pride parade but Jason handled the chaos with ease and gave me his full attention. At first I was a little unsure about a 68 year old man doing my makeup but he set me at ease right off the bat telling me about his lifetime of experience working on models and high profile clients. I had a fabulous time talking with him and hearing about his exciting life full of adventures all over the world and I kept thinking how lucky I was to have landed in his chair that day. The experience of spending an hour with this clever, hilarious man was well worth the trip aside from the fact that he did an amazing job on my makeup! I showed him a photo of a dewy, sun kissed model wearing bronze and gold tones with a natural lip and he executed it perfectly. I absolutely loved my look- my lashes were perfect, I loved the colors he chose and I didn't feel the least bit "overdone". Jason is a true artist and spending time chatting with him was definitely a highlight of my Boston trip. I highly recommend booking an appointment with him for your next event- I certainly hope that I will have the opportunity again someday! read more

M.A.C. Cosmetics - Makeup by Jason (MAC) - Cosmetics & Beauty Supply Near Me - Boston, Massachusetts

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To the girl with red hair, please work on your customer service. And if you're going to to talk about your customers. At least have the decency to say it after I have left. Nice of you to complain how I ask you too many questions. But if you haven't notice, this is part of your job. you're a makeup artist so yes- people are going to ask you questions. P.s your makeup skills suck. Sorry that I wasted my time asking you for help read more

I love MAC products, so this one star is only for your service. At first, I went to the malls for you, but as bad experience I got, I ended up with another brand next to you. read more

I cannot say enough about this place. I've been coming to this location for almost 5 years, and the staff is always extremely friendly and helpful, even if I'm not buying anything. Right before my wedding I stopped in to ask for tips on how not to look awful in the pictures, and Ricardo sat me down and applied a full face on me, explaining the whole time about the products he was using, and what I should avoid with flash photography. He spent all that time with me, yet didn't pressure me to buy anything. Love it. read more

I went to mac counter at Macy's Northshore mall. The makeup artist who happens to be the counter manager did a very lousy foundation application, then ask me if I was going to buy it, when I reply "not at this moment" she just turn around and walked away. SO my experience was very was very unplesant. Poor customer service! read more

MAC has great everything. I am a big fan of eyeshadows and mineralize bronzers. And staff at Macy's at Downtown is very professional and helpful. The only thing is they are out of my favorite eyeshadows most of the time. read more

I've been using MAC for years, but customer service at this particular store definitely needs help. I purchased an item but then decided to return it because I had such a horrible time. The person who started helping me was an older Caucasian man who didn't really care to answer my questions. He kept trying to push one particular item on me when I had questions about others. I then tried to switch to another salesperson, but he butt right back in, which I found extremely unprofessional. His manager also seemed visibly frustrated with him, so maybe this is an ongoing problem with this particular employee. I'm never shopping here again. read more

LOVE MAC, HATE this location. I walked in ready to drop loads of cash on some needed items and the staff couldn't care less. I even TOLD them I want to buy some makeup, can you please recommend some of your best products and colors that would work for my skin tone. The woman who 'helped" me if you'll call it that, didn't have the time of day for me the moment I walked up. I left without purchasing anything and disappointed with the entire experience. Someone should remind the MAC folks at this location that selling and customer service is their job. read more

Two days ago, I went to this MAC station to buy my favorite eye concealer and found the customer service excellent. Unfortunately, they ran out of the eye concealer. Christy not only checked the station for me, but also she went an extra mile and checked their stock, somewhere else, to ensure that they didn't have anything available. Another lady was nice too. I spent half of an hour there and bought a gorgeous lipstick. Overall, I highly recommend this place and if you go there, don't forget to ask for Christy's help. read more

I am not surprised that all these good ratings are not recent. I went there yesterday and found a sales associate name ROSE. She was doing a makeover on another customer. I told her I liked her make up and wanted to try the same products. She said okay so I waited for her. After she finished helping that customer, she took another one and after 15 more minutes, she turned to me and said " I can't put foundation on your full face and do your make up, you have to take an appointment or buy $50 products" I told her that I do not need a foundation I have one already, just wanted her to try the same eyeshadow she has on on me, and if I like it I will buy. She turned to one of her colleague and ask him to give me the two eyeshadows she used. I asked again, "can you try it on me please after you done" she ignored me another time. I sat there for 20 more minutes she left second customer to help the third that came after me, and sent someone to let me know that she was busy and can't help me. I work in customer service myself and I think attitudes like that are what can kill your store reputation or lower your sales significantly without managers knowing, because when managers are there, sales act different. Seriously there are two many people unemployed to allow crappy sales in your team. REEDUCATE YOUR SALES GLENN!!! read more

This Mac store has the WORST CUSTOMER SERVICE EVER. I will never buy from them again. They must be reviewing themselves. Mac products are the same everywhere you go, buy it from the store that treats you right... Unless they know for sure you will buy (which I think can't be predicted physically), you will be treated poorly! I DO NOT RECOMMEND TO BUY FROM THEM. read more