0/5 Stars -- Dick's Hillsboro Honda Has Put Me Through Absolute Hell…read moreI bought my car from Dick's Hillsboro Honda on 5/30/26. My husband and I worked our asses off to finally afford something reliable, and I was proud of this purchase. That pride lasted one day. By the next morning, the car was shuddering so badly I had to bring it back. I turned it in to their service department on 6/2/26, and that's where this nightmare began.
They told me the car needed a new transmission. Fine. Things happen. But what followed was the most exhausting, unprofessional, and infuriating experience I've ever had with a dealership.
For over a month, the service contract company dragged their feet while Dick's Hillsboro Honda kept taking the transmission apart, putting it back together, sending pictures, sending oil samples -- just endless hoops to jump through. It felt like everyone involved was trying to avoid responsibility instead of fixing the car they sold me.
After weeks of this, the transmission was finally approved. Then I was told the replacement they received was the wrong one. And the correct one? Back‑ordered for 4-6 weeks. So I waited. And waited. And waited. Communication from the dealership was almost nonexistent. I had to chase updates like it was my job.
Eventually, on 7/28/26, they said they found a brand‑new transmission and got it approved. It arrived on 7/31/26. You'd think that would be the end of it -- but no. It is now 8/10/26, and every time I ask for an update, I get nothing. Not "we're working on it," not "almost done," not even "we haven't started." Just silence.
And yes, I've had a loaner car this entire time -- but that doesn't excuse the complete lack of communication, the months‑long delay, or the fact that my "new‑to‑me" car has been sitting at their dealership longer than it was ever in my driveway. A loaner doesn't fix the stress, the uncertainty, or the feeling of being ignored by a dealership that clearly doesn't care once the sale is complete.
Meanwhile, the online portal says "completed." Completed? Really? Because when I drive by the dealership, my car is sitting outside like it hasn't been touched. You can't move a car with no transmission installed -- so what exactly is "completed"?
Since 8/7/26, I've sent nine messages asking for updates. Nine. And yes, I'm becoming a Karen -- because at this point, what other choice do I have? I've had my 2022 Hyundai Tucson for two days before the transmission failed. Two days. Something my husband and I worked so hard for, something we were proud of, something we thought would make life easier -- and instead, it's been nothing but stress, delays, and complete lack of communication.
Dick's Hillsboro Honda sold me a car that died immediately, left me without my actual vehicle for months, and can't even be bothered to respond to messages or give basic updates. My one review may mean nothing to a multi‑million‑dollar dealership, but I'm leaving it anyway. No one deserves to go through this.
0 out of 5 stars. If I could give less, I would.