I was looking to test drive a 2012 Toyota Camry and visited this dealership with my son on…read more08/05/20 . We were greeted with a friendly face and shown the car . Anika was very pleasant . Soon after , we were greeted with a big smile by the owner Abraham whom I had spoken to the previous day on the phone . He was very professional and showed us the next vehicle, a black 2011 Mercedes-Benz . One owner , impressive upkeep records . They offered to freshly wash it right there before our test drive . That was above and beyond customer service! It was so nice , it had flawless leather interior . We took that for a spin and had a blast driving it . We returned to the dealer to let them know we were interested. I put a deposit down . I never once felt pressured . Some dealerships they are rude and pushy . Here at May's Auto , the team of three Abraham, Anika, and Bobbie will take great care of you . We felt so comfortable in the entire 1 .5 hours we were there . We ended up changing our mind that evening . It happens .. I reached out to Abraham , he was very kind and understood we needed a more economical vehicle a Camry . A newer one . Less upkeep . He agreed to return my deposit no issues and was very sincere in the conversation. I'm very impressed. I plan on sharing my experience with my family and friends. This family dealer is an Exceptional team . We will definitely be back !

May's Auto service was OK, the staff was helpful and respected my time, when I told them "no" it…read morewas respected and they never pressured me. No one hovered over me as I examined the cars I was interested in or tried to convince me. At the same time, the quality of the cars I saw left something to be desired (things like chipped paint, warning lights and broken buttons on the dash, loose, wiggly seats). I was told the work done on the vehicles is all handled in-house by their mechanics. However, their policy for warranty is one month only at time of purchase, there is no option to extend that warranty at all. This made me uncomfortable, as, to me, a longer warranty would have shown that they put more trust in their work. T.L.D.R. Respectful staff, no negotiation hassle, but be mindful of vehicle quality.

Everyone at this shop has been so kind. Dealing with car issues is never fun but they have been…read moreextremely professional and helpful to me. I ended up not being able to service my car here but they were helpful and kind about the whole thing. A great spot

** PRICED HIGHER THAN COMPETITORS, SALESMAN DID NOT KNOW THEIR OWN PRODUCT, TERRIBLE COMMUNICATION…read more& FOLLOW-THROUGH ** I worked with salesman Nic and briefly with Sales Manager Isaac (I believe that was his name), between Sunday 8/10 - Wed 8/13 on trying to make a deal for a 2024 Mirage G4. Salesman Nic was fine during the test drives. He was good enough to allow me to test drive a hatch and the G4 sedan without pressuring about the route or being excessively chatty during those. The issues started when I would ask him certain details about the vehicle (mostly to confirm things I've already researched), and I was given unsure/hesitant answers. He was fairly unprepared to talk about what he was selling. He stated he had recently come over from Hyundai so he definitely knew about those cars, not so much about Mitsubishis. Then came Sales Manager Isaac, who was fairly direct about the deal and the challenges it came with because of my less-than-perfect credit. I actually appreciated his candidness. Even though he initially was pushing GAP and extended warranties, he removed them from the numbers when I asked which was also appreciated. He told me that the next day, Monday 8/11, he would likely hear back from another bank with a better interest rate that could help lower payments. They had an approval but I wanted to wait to see if the other bank would pick up the deal as he said. So I told him I would wait for him to get back to me on Monday. It is now Wednesday 8/13 and I haven't heard a peep from either Nic or his Sales Manager. BASICALLY, IF YOURE THERE IN PERSON AND THEY CAN HOOK YOU INTO A DEAL TO TAKE THE CAR THEN AND THERE, THEYLL TREAT YOU SUPER NICE. Communication and follow up outside that, they are terrible. They say they'll get back to you and "take care of you", but those were hollow words, true to form for car salesman. I was disappointed. My experience started positive and then plunged off the cliff. On Wednesday 8/13 I called the dealership and asked to speak with a Sales Manager so I could follow up on where we ended up in regards to financing the deal. I asked the associate who answered the phone to connect me to a manager, he asked me what it was regarding and what my name was. I told him and he said "Yeah Alan it's Nic I've been the one working with you". I said "Oh hey Nic. Ok well is your manager available?" Nic then said "Well he was busy in his office but is stepping out now, I can ask him to call you back if you'd like?" I told him yes to have his manager call me back. He then asked me, "Well is it anything I can help you with?" I responded, "Maybe, I don't know, you guys told me you were waiting to hear back on a better deal but this was Sunday/Monday. It's now middle of the week and I haven't heard a peep from you guys." Nic then said, "Yeah we've been waiting to hear back from the bank but still haven't gotten an answer. I'll have my manager call you back." This was all on 8/13 at 2:50pm. It is now 8:05 pm on the same day, so this all just occurred on the day of this review. I don't like being left in the dark. I don't think any customer would, especially if they're looking for help on getting the best deal that they can use to get their credit in better standing. That is what the car business should be about, helping people. But at Roger Kehdi, the only thing I was shown was that it is just another operation to move a car, without much regard for the customer. NOTE: RK Mitsubishi, please do not respond below with one of your canned/scripted "I'm sorry, please reach out to us so we can discuss your issue" comments. I've reached out plenty of times already and it's done me no good. If you truly wish to make things right, you have my phone number and all my paperwork - so please feel free to reach out to me with a substantial solution. I will of course update this review if any efforts are made to make things right. - Alan Torga

My fiance knows the owner so we received white glove treatment! First car I've had off a…read morerespectable lot and I was and still am over joyed with the great team here. Think I'm going back for another car soon!

0 starts Overpriced for nothing. My wife bought a ford…read moreexplored in more than $32K and a car protection of $ 3000 .2 months later the battery died and the protection did not cover. For a car of this price do not expect that happens in two months when you pay more that $35k.

Top notch reputable business, Before our purchase we took the car to our own mechanic and it…read morechecked out the car did have a couple of minor issues and they stepped up and worked through them with us. Important note :They don't negotiate price so do you homework and get any repair repair agreements in writing. Their sale team could use some training in people skills, it wasn't a warm and fuzzy experience.

Warning: Do NOT Buy Without a Test Drive or Independent Inspection…read more I purchased a boat from Luxury Sport Marine in August 2024, shortly after moving to the area from Boston. Joe, the owner, was polite and helpful at first. The boat was mid-repair at the time, with the dash in pieces, but Joe assured me it was a great boat and everything worked properly. Unfortunately, I trusted his word and made the mistake of skipping a test drive and independent inspection. Big mistake. The first time I took the boat out--with my family onboard, including two young kids--it started taking on water, and the check engine light came on. A very scary and dangerous situation. I brought it back to Joe, and after a few days he claimed it was ready. I asked him to winterize it as originally agreed in our deal. He initially resisted, but eventually followed through. Come spring, I checked the oil and found it milky--clear evidence of water in the engine. When I contacted Joe for help, he accidentally sent me a message meant for his sales team that said: "We are doing zero to help this individual." That message says everything you need to know about how this business treats its customers once the sale is complete. If you're considering buying from Luxury Sport Auto/Marine, do yourself a favor: Test drive it thoroughly Have a third-party mechanic inspect it before purchase Friendly words at the point of sale are meaningless if the product is unsafe--and the customer service disappears when there's a problem.

Todd was professional and a straight shooter when it came to the price of the vehicle I was…read moreinterested in. Also very accommodating with an out of state purchase. Overall a great business that I would recommend to anyone looking to avoid the traditional dealership hassles and hidden fees and get a quality used vehicle!

Todd Staver was knowledgeable and great to work with. He was thorough and responsive with all the…read moreappropriate follow ups. I highly recommend him and his company!

From my initial call the front desk were efficient in setting me up with quick & promising service…read more They set me up from the jump with Henry & the silver team to help me with a regular checkup. Over the years they helped me with a multitude of different situations beyond routine checkups. Henry, and his team exceed in what stellar service could be. Henry excels highly in communication. Even beyond his own work hours. Henry, silver team & Landmark Ford reach beyond a five star rating. Way to go landmark ford, Henry (SILVER TEAM)

Bought new ford F250 drivers window won't close…read more Dealership only offers rentals for use during repair Truck is one month old with less that 900miles

I will never NOT buy a car from Carmax. I had the greatest experience and I am in love with my car…read more 3 months after purchasing my car, I am still in contact with the incredible salesman that sold me my car. Ricky is the greatest. He truly cares about the customer. He gets absolutely nothing for answering my questions 3 months after I purchased my car, yet, he does! He is so passionate about his job and he wants you to get the best car for you, even if that means purchasing from a different CarMax. I really don't have enough great things to say about my experience and Ricky. 10/10

This business will knowingly wipe problem codes off the obd and make temporary fixes to hide the…read morefact that they're selling you a lemon. They they will inflate the price a LOT. My car has had a transmission overhaul, shifter fixed, lights replaced and the engine seals now need to be replaced because they're failing. I've spent thousands on repairs and more still on the way on a loan that is now underwater. Do NOT buy from these guys! *update* looks like the previous owner sold the car back to carmax after only a few months. I now have to pay $5800 to get a new engine. It's not the seals. The engine is broken and the warranty won't cover it because it's not broken enough Do NOT buy an extended warranty with these guys. You'll get screwed and not in a nice way. I'm having a lawyer investigate this. What carmax did is pretty shady so I might be able to get them reported to the bbb and fined.

We tried out a Toyota Corolla at a local dealership, only to find we would have to pay several…read morethousand dollars more if we didn't finance with them. We then spoke with Larry Ferguson. We wanted to get a Toyota just before the tariffs would hit. He amazed us with finding us a top-of-the-line Corolla for a really good (cash) price at another dealer. He talked us through the car's features, has let us know we can ask other questions as they arise. He also helped us with advice and working with a local company to buy our old car. I hope we never need to buy another car, but if we do need to, Ferguson is where we're going.

Very professional service that gets you what you want. Also, great sense of humor…read more I got a Sienna minivan which are notoriously hard to get. They found me one in 3 weeks. Plus sold and get me out of loan on old car by getting a great price.

Sabrina and Jeremy are amazing. I have bought lots of cars, and Sabrina was rad. Great clean nice…read moredealership. Everyone was friendly. They definitely have a wide selection of bmws.

Ingrid did an amazing job! Let me know ahead of time on how long my vehicle would take. Tracked me…read moredown in the showroom while I was amazed by their selection of BMW vehicles. Blown away by the inventory they have and their service. They change your fluids, wash your car, wipe it down, vacuum. I come for the service and the snacks. Well done, service team and the whole entire crew there! I could go on and on about it, but you guys get the message.

Grateful to Gary and Mike for great service today. They were helpful in explaining the nature of…read morethe problem. Very knowledgeable. Mike in service seems like he knows everything about everything Honda. Gracious to me in answering all my questions. Gary is a solid service rep. and was patient with all my many inquiries.

NOT A SATISFIED CUSTOMER. Stopped in at the service department to discuss issue with 2018 Accord…read moreEXL 2.0L and spoke w/Andrew. I explained a/c not blowing cold but Honda extended warranty on a/c and I wanted oil change. I also had concerns about transmission lurching/surging and explained what it was doing. I explained that I have brought up my concerns about the transmission before to both Dick's Hillsboro Honda and Beaverton Honda in past visits for oil changes and was told this is normal. I mentioned several internet searches about these 10 speed transmissions showed up frequently for that model year having the problem as I described. Advisor researched and said only bulletin was for a/c and nothing on transmission and that my car was not 10 speed. We scheduled appt. for oil change, a/c diagnostic and tranny diagnostic. He stated two seperate fees for both diagnostics and that if a/c condensor was issue then fee would be waived and covered under warranty. I later got home and did more research and sent this, Honda Service Bulletin (TSB) #19-091, issued on November 10, 2019, addresses 10-speed transmission shift quality issues in early production 2018-2019 Honda Accord models equipped with the 2.0L engine. [1, 2] Key Details of TSB 19-091 Fix: Software calibration update for the Transmission Control Module (TCM). Purpose: Addresses harsh shifting between gears and improves torque converter response. Symptoms: Harsh shifts/clunking noises (specifically 5th to 6th, and 8th to 9th gears). Delayed engagement. Rough downshifts. Shift lag during acceleration. Hesitation or a "rubber band" feel. [1, 2, 3, 4] Affected Vehicles 2018-2019 Honda Accord (10-speed automatic models, primarily 2.0L). Applies to early production models. [1] Additional Information Resolution: Many users report that this update alleviates, but does not completely eliminate, the inherently "clunky" nature of the 10-speed transmission at low speeds. Diagnosis: If a fluid service does not resolve the harshness, this software update is the next recommended step before considering torque converter replacement. Alternative Solutions: If symptoms persist after the update, some users have reported that "learning" to drive with specific throttle inputs (e.g., 25% throttle) helps, or that the transmission requires a long "break-in" period of 15,000-20,000 miles. [5, 6, 7] It is highly recommended to consult a Honda dealer to verify if your specific VIN is covered under this or subsequent service bulletins. AI responses may include mistakes. [1] https://rohnertparktransmission.com/vehicles/honda/accord/repair-guide [2] https://rohnertparktransmission.com/vehicles/honda/accord/repair-guide [3] https://static.nhtsa.gov/odi/tsbs/2024/MC-11010459-0001.pdf [4] https://static.nhtsa.gov/odi/tsbs/2013/MC-10112743-9999.pdf [5] https://rohnertparktransmission.com/blog/honda-cvt-transmission-problems-guide [6] https://www.accordxclub.com/threads/serious-10speed-issues.9268/ [7] https://www.reddit.com/r/accord/comments/1bmzquq/help_10_speed_transmission_question/ This was the response, Hey Karen. I looked up the bulletin 19-091 and its for the a/c condenser warranty extension. I tried looking up anything else in the Honda database related to transmission judder/acceleration issue and I could not find anything related. Your vehicle also does not have a 10-speed transmission so I don't think that article pertains to an Accord. 10 speeds are only in Honda odyssey's and Pilots that I'm aware of. I began to get worried about the statement of my car not being a 10 speed and was going to cancel but decided not to. The bulletin number maybe wrong or it maybe a broader range related. I knew it is not a recall or warranty extention but possibly a Service Bulletin concern. I asked to have tech check for TCM updates. Fast forward to repairs, a/c fixed under warrenty, oil changed, 10 point inspection done w/recommendations of brake fluid flush and transmission drain and fill along with hard battery reset. I declined reset and did one according to YouTube using accelerator pedal. I took car in early on a Wed., picked up car late day Thurs. then the car sat until early Fri. morning. I drove to Astoria, Oregon from Beaverton and everything fine. The car sat in lot from fri-wed. because everything within walking distance. Got in to start car and drive home and noticed noises from underhood. I called Beaverton Honda immediately and the response from service desk was, we can get you in tomorrow to look at it BUT there will be a diagnostic fee. I explained my car was just in there. I said I need it looked at so whatever. I was not happy and after stewing on it cancelled the appt. How many diagnostic fees do you want?