I came to Accolade Auto because I had gotten my engine rebuilt in the past by another shop and my car had not been running like it should have after all the engine work that had been done. John the owner was very attentive and immediately made me feel welcome. After listening to the back-story of my car troubles, he went ahead and had his Subaru certified mechanic check my car out. Within a short time after my car had been placed on the lift. His mechanic noticed that my previously rebuilt engine had coolant residue around the gaskets and seals around the engine block and had oil-leaking residue all over the place. John was happy to work with the other shop that had preciously rebuilt my engine to see if they could warranty the work that they had done. The other shop agreed to have Accolade's mechanic take the engine out of my car and dismantle the heads to have them sent over and re-worked on. As soon as the other shop received the heads they agreed to work on them at their own time. Unfortunately, this is where the story took a twist. The other shop decided to really take their time to work on my heads and they started getting shady on me. Every time I called to get an update on my heads, the owner would straight up lie to me or would make up a story after another. Long story short, it turned out that the other shop that had worked on my engine was not going to honor any warranty and did everything in their power to delay any work on my heads. After countless calls and visits to the shop, I finally get my heads back. It turns out; I cannot use them because there was damage on them and was not repairable. After months of negotiating and waiting for the other shop to honor the warranty, I was turned down and the shop did not pay a cent. By now, it had been at least a couple of months since my engine was taken out of my car and my car had been parked at Accolades Auto without an engine. John was very understanding of the situation I was going through and waited until my situation had been resolved. As soon as my situation was resolved, John walked me through the options I had to get my car up and running again. After, considering my options, I decided to have him order me a JDM engine from Japan, which turned out to be cheaper than the engine that I had previously rebuilt by the other shop. Within a week or two after John had order my new engine, I had my car up and running again with no issues. John definitely tried to do everything on his power to give me the best deal possible. He hooked me up with countless discounts and even went as far as not charging me for man-hours he spend diagnosing or repairing other things around my car. He also even buffed out my headlights for free. John at Accolade Auto definitely made me feel like family even though it was my first time meeting him. He was always available to answer any questions over the phone or text and even worked on Saturdays, which was very convenient. I would definitely recommend Accolade Auto to anyone with a Subaru. Whether you need repair or maintenance done, John and his certified Subaru mechanics got your back. Definitely rare to find a shop like this! read more

Listen up, amigos, Accolade rocks! I've waited 4 months to write a review to see how the 2009 Subaru Forester car I bought from Accolade would work out. OK, after 5 months and just finishing a trip from Portland to Wisconsin pulling a U-Haul trailer, I'm ready to testify! Great car, great people. I connected with Accolade when I flew from Madison to Portland to help out my daughter who had just totaled her VW Jetta. Needed a car quick. She wanted a Subaru. Looked at dealers but all we saw were used models priced almost as high as new ones. And buying used, who can you trust? I'm no auto expert. Found Accolade on the web. They had a few used Foresters at good prices. They specialize in repairing and selling Subarus. And it appeared that they put time and resources into making sure that the vehicles they offer are checked out, put into good shape and ready to run reliably. OK, I'll check them out. The staff from secretary to salesman to owner were friendly, knowledgeable, frank, and helpful. No hard sell, no pushing, jsut straightforward counsel. The Forester we wanted drove well, looked good, and had been serviced impeccably (at least according to the paperwork). We bought it and I headed back to Madison. My daughter then drove the car to work for the 5 months left in her job. No problems. But how would it make the trip from Portland to Wisconsin, pulling a trailer? I worried about the transmission. It rocked! Pulled great, tight steering and firm road handling. No warning lights. No funny noises. Smooth sailing even through 104 degree heat in the Columbia Gorge and some some really nasty rain and wind in South Dakota. Bottom line: Accolade sold us a great car and prepped it great. What a pleasure to deal with people who are a bright exception to the too often accurate stereotype of used car dealers as untrustworthy a-holes looking to get as much as they can for a lousy product (alas, I've been there). If you want a used car from people you can have confidence in, I have no hesitation in telling you to go to Accolade. read more

I recently had an outstanding experience with Accolade Auto while getting my Subaru WRX STI serviced. Right from the start, I was struck by how friendly and knowledgeable everyone was. Jon, the owner, is a true gem. He is honest, trustworthy, and has a talent for breaking down technical information in a way that's easy for a layperson to understand. Madeline at the front desk is just as impressive! She's super personable, great to just chat with, and always goes the extra mile to make sure you leave happy. The technicians at Accolade Auto are clearly Subaru experts. Their workmanship is top-notch, and I appreciate how straightforward they are with recommendations - no pressure to buy extra services you don't need! The first time I used their shop they did some repairs on my car, including a coolant exchange. A few weeks later the connection between the coolant tank and hose broke and the tank needed to be replaced. Even though the issue wasn't their fault (likely failed due to an old hose fitting), they took responsibility and resolved the problem at no cost to me. Jon even scheduled a flat-bed tow truck to get my car and fixed the issue the next day. My car also needed a new clutch/flywheel and power steering pump replacement (i.e., not an inexpensive job), but they noticed I had a cracked negative terminal and fixed it without charging me. It's obvious that they strive to perform quality work and care about customer safety. Accolade Auto has truly made owning and repairing my WRX STI a lot less stressful. Their dedication to customer satisfaction, honesty, and top-notch workmanship really shows that there are still great people and businesses out there. While dealing with car repairs can be a bit of a pain in the wallet, it's reassuring to know that my money is going to a quality shop. I can't recommend them enough, especially to fellow Subaru owners in need of some repairs, maintenance, or upgrades. read more

I have purchased 4 cars in my life, the first from a relative, second from a typical spot on McLoughlin Blvd, third from a big Toyota dealership, and finally my most recent from this dealership. Having had car shopping experiences at an array of car dealerships I can easily say that this dealership was HANDS DOWN my best experience. I am incredibly indecisive and immediately after arriving I was told I could take my time and test drive as many of the cars as I wanted. It was all very low pressure and everyone we interacted with were super nice and helpful. We went in thinking we couldn't afford anything newer than a 2011 and left with a great deal on a 2013. The entire process was very laid back, straightforward, and easy. I had been pre-approved for an auto loan through the same lender this dealership tends to go through often (Oregon Community Credit Union) and that helped expedite things, but even with that I expected to spend more than an hour on paperwork and it only took about 20 minutes. Subaru shopping can be a bit stressful because if you know much about Subarus you know there is always the possibility of getting stuck with a car only 20,000 miles from a head gasket or similarly stressful and expensive repair. At this dealership we quickly became confident that their pre-purchase subaru-specific inspections and improvements made to the car by Subaru mechanics were our best shot at getting the best used Subaru possible. Overall, we left impressed by how helpful and efficient everyone in there works and happy that we found a place that not only gave us a great deal on a well vetted vehicle but also a place we can feel good about bringing it back to in the next few years if we need any work done. I HIGHLY recommend checking it out if you are looking for a Subaru!! read more

I recently found a used Forester in Gresham. The seller had had the car detailed and it was very clean and drove well. He assured me all major maintenance items had been done. Against my better judgment, I took the guy at his word and bought the car. Just to verify that what he told me about the cars mechanical condition, I took it to Accolade for an inspection. I'd heard good things about Jon and his mechanics. My Forester had all kinds of issues and a mechanic showed me the problems. Left head gasket leaking, torque converter seal leaking, steering gear rack leaking and brakes worn out. Later it was discovered no power was getting to the rear axle. Jon worked with me on budget and getting these items taken care of. He used quality parts and his mechanics are top notch! Very professional thru out the entire process. I now have a Forester I have confidence in and should last me many thousands of miles. My daughter has an Outback and she's started taking her car to Jon for service too. I won't trust anyone to work on her car but I trust Jon and his team! have 100% confidence in Jon giving straight honest answers about what you're car needs with no BS! I won't take my car anywhere else! read more

I had Jon (owner) and Matt (tech) rebuild the engine on my WRX STi due to broken ring-land. Some positives from working with Accolade: * Jon worked with me to spec an engine build I would be happy with. Since the car sees almost 100% track use, longevity and build quality were paramount. *I don't feel like Jon ever tried to "up sell" me on anything. *Jon & Matt found some additional compromised parts while re-assembling the engine. He could have just re-installed them and I would nave never noticed, but instead he chose replaced them (at his expense). The only negative from my end is the job took a little longer than originally promised, but in the end, I would have much rather waited a bit longer and have the job done correctly. After the break-in period I carefully inspected ALL of their work and didn't find anything to complain about. They even used the correct amount of sealant on the valve covers and oil pan (some sloppy shops will just goop it on and call it a day). I appreciate the attention to detail they showed in putting everything back together correctly. In conclusion, I will definitely be going back to accolade. They treated me and the car well. read more

Not often you work with a USED car dealership that you want to recommend to others and go out of your way to patronize again in the future. When shopping for a used Forester, I did my research and knew they had issues with head gaskets, seals, and a few other odds and ends. I spent months looking and had realized that I was either going to take longer than I wanted to find one, or just get one that needed the work and pay the big bucks to have it done. Found a listing on Craigslist for a Forester that caught my eye. All the work I had on my "must haves" list was done in-house. Everything backed up with records, and a noticeable amount of transparency you don't find in used car listings. I left work early to get there before someone else did, and made the deal immediately. The car was everything it was described as and more. Jon even noticed the brakes weren't 100% perfect on our test drive and re-did the pads and rotors before I took it home. I would not hesitate to trust Jon and his crew in the future. This type of used car business is a rare breed. read more

If you're looking for a Subaru repair facility that knows how to do the job correctly and cost-effectively, look to Jon and his staff at Accolade Auto in Hillsboro. Jon lives and breathes Subaru, and his professionalism and communication were appreciated during a recent extensive repair/refurbish job he did for us. Most facilities would not go to the extent that Accolade did to get the job done right, let alone take it on in the first place. In other hands, the project could have been a costly disaster, but under his leadership it came off without a hitch. With a blend of new and well-researched used parts, Jon and his team breathed new life into our 2002 Outback as cost-effectively as possible. Running a sales and repair facility during a pandemic is challenging, to say the least. Despite those challenges, Jon and his team remain focused on providing great customer service and satisfaction. He is also highly concerned with taking the proper precautions to insure customer health safety. He's definitely earned my repeat business! Thank you Jon and staff! read more

If you are looking for a used Subaru, look no further than Accolade Auto. I had searched on Craiglist and other car shopping sites for more than a month to find a fairly new, 5-speed Subaru Impreza (with the head gaskets done) with no luck. No luck, until I called Accolade Auto. Owner Jon Finwall and his assistant Jeff helped me find EXACTLY what I was looking for, sent me pictures, walked me through the work that had been done and made the whole purchasing process as easy and stress-free as a large purchase can be. I never felt pushed to make a decision and everything was laid out for me in a clear and matter-of-fact way. They guarantee any work they do (with some limits, obviously), have gone out of their way to accommodate any requests, and now I not only have a shiny new car but a dependable and experienced repair shop to send it to when things inevitably wear out. I feel no hesitation in recommending Accolade Auto to anyone looking for a used Subaru, or anyone looking for a shop for the one they already own. BB read more

As honest and fair as a repair shop can be. They fixed my sisters Subaru clutch and a week later we had a problem with it. we brought it back and they determined the clutch was extremely glazed. They said that is usually caused by the driver. John was very helpful and cut me a huge discount for the second clutch( which was very nice of him). When he ordered the second clutch he found out there are two clutches for that model year and they had installed the wrong one which is why it failed. John called me and told me what had happened and covered the second clutch. A lot of shops might not have told us and just let us pay and let my sister think she ruined the first one. I'm very grateful for his honesty and integrity. If anyone needs a car repair or buying a used car I would highly recommend John at Accolade Auto. If I could give more than five stars I would. Outstanding customer service. Thank you again. Rick Perry read more

This is an incredibly overdue review for Jon + his wonderful staff. When I purchased my used forester a few months ago, I was prepared for the gauntlet of agony that is dealing with used car salespeople. I can't emphasize enough how low pressure + comfortable an environment they create at accolade. Luckily, the man that owns this business is not a used car salesman, he is a goddamn subaru whisperer. He worked with me to give me a clear and honest picture of the car, what he'd done to it + what may need to be done, with a transparency you don't expect while shopping for a used vehicle. The process of financing was a breeze + he even bravely killed a black widow spider hiding in the wheel well of my forester! (it had been in someone's barn for a while...) While I hopefully won't be in the market for another car for a while, there is only one place I would return to + this is it. read more

I've been buying parts and having my Subaru WRX serviced at Accolade for months now and thought it was time for a review. First to start everyone at the shop is very professional and welcoming, including the owner Jon. He always greets me and makes sure I'm doing well. The technicians he has working for him are super knowledgeable and do superior work. I've bought numerous parts from his technician (Wali) and I always get a more then fair price. Wali does high quality and thorough work. He's amazingly knowledgeable on everything Subaru. He always inspects his previous work when I come in for something new and let's me know how everything is holding up. He's (Wali) the only technician I trust working on my baby. From installing suspension upgrades to engine work. He's my go to guy. 100% recommend Accolade Auto for anything Subaru related. Thanks for reading. read more

Literal Life Savers! SOOOOO FAST!!! My Subaru Outback broke down the day before my college graduation. My apt lease was up and I was supposed to be driving it to San Diego CA the very next day. Turns out I needed a whole engine rebuild. Needless to say, I was a mess. John and his team were able to give me a few different options and I chose to go through with the rebuild. I had to rent a car, find a friend's couch to crash on, and move all of my stuff into her garage. John and his team were miracle workers and had my car back to me, better than brand new in JUST FOUR DAYS! Let me repeat that, FOUR DAYS! I got it back from them in the afternoon and took off for SD the next day. I drove 1600 miles without a single problem. I am so lucky someone recommended Accolade Auto to me. I saved so much money because of their speedy and quality work. Thank you tooons! read more

I brought my Subaru Outback to Accolade Auto for a clutch replacement after finding an ad on craigslist. I was more than impressed in the detail they put into this work. First they used Exedy parts which are recommended OEM. Second they replaced the throwout bearing retainer clips with new OEM. They also resurface the flywheel, and bleed the system. While inside they found a couple easy fixes that would cost hundreds if they were found later that cost tens of dollars while it was apart(rear main seal and axle bearings). They detailed my car for a nominal fee and all of this was completed in two days! Jon not only stayed late for me to pick it up, but he also spelled my name correctly on the paperwork. Very professional Subaru specialists. read more

I loved working with Jon. As I searched to purchase a Subaru Forester, I looked at 5 dealerships and went to 4 in person, including Accolade. Only 2 actually did their own work on the cars and would warranty their work. I purchased through Jon because he gave us such confidence in the work and quality of service. This is obviously a passion for him! He takes pride in the service he provides and doesn't put pressure on your purchase which I highly respect. I've purchased through dealers and private party and the experience can be difficult for so many reasons. If you're looking for a Subaru sold by a straight shooter who will explain the process to you, Jon is your guy! read more

Just had my 97 legacy GT's engine rebuilt by the techs at Accolade. Great job and great price. Job was made harder because the car had a 96 2.5 engine. This engine was only put into cars for 6 months in 96 and internal parts are different than other Subaru 2.5 engines found in the 2nd Gen legacy's. John was relentless in finding the correct parts. This was the first car my son bought from Accolade's. He just replaced it with a 06 WRX also bought at Accolade's. John and his techs go through every car they sale and fix anything that could be a problem down the road. If your looking for a used Subaru are need one repaired Accolade's is the best place I have found. read more

Jon is easy to work with, honest and talented. If I needed a Subaru I would buy one at Accolade. But I don't need one because he keeps my wife's 2005 Forester running. Major engine work was done only after he verified the problem, he found me a great deal on body work after a tree fell on the car. The car was really shaking as we turned corners, we were told by other places, it was normal for a Subaru of that age. Its running smooth now thanks to accolade auto. Wouldn't take the car any other place. Sorry Jon as long as you keep repairing Subarus , I won't be buying one from you anytime soon. Don't go any where else. read more

5 years ago I purchased a 2007 Subaru Impreza Outback Sport from this location. It was my first time buying a car on my own and it was pretty hellish (like the part where I was basically held hostage at a large Gresham dealership). I ended up finding Accolade Auto and they were super chill, no pressure, showed us a couple cars that fit our tiny budget and we had the car home within the week. We've put 60k miles on it and it's still in great shape. I'm writing this review 5 years later because I'm in the market for a second car and wow do these other dealerships remind me how great Accolade was to work with by contrast. read more

I just bought a car from Accolade and had a nice experience. I buy 1-2 cars each year, and have a work fleet for 18 cars, so I know a thing or two about buying cars. John, the owner was nice to work with. He was knowledgeable and transparent about the car. He wasn't trying to "get the sale", he tried to help me find a car that was good for my situation. When it came time to settle on the price and complete the paperwork, it wasn't a long drawn out negotiation struggle. It was quick and easy. The whole process was less than 30-45 minutes. I'd buy from John and Accolade in a heart beat. I highly recommend them. read more