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    M&N Auto Leasing

    3.0 (2 reviews)
    Closed 8:30 am - 6:00 pm

    Services - M&N Auto Leasing

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    Bay Ridge Subaru Sales

    Bay Ridge Subaru Sales

    2.6
    (94 reviews)

    In a word: ABYSMAL…read more Hopefully, I will never have to use them again. The customer service was terrible. I would have to call four and five times to get through to the service department. I never got through. I would have to call sales and ask them to transfer me. The service was equally disappointing. I came there with a faulty DCM. The first time I bought it in, they disconnected the DCM from the satellite. Two weeks later my battery died again. I brought it back and was told by a very rude and impatient customer service person that the problem was fixed. That the problem was a disconnected wire or something and I could pick up the car. When I went to pick up the car, I met a very nice but uninformed (I'm being polite here) customer service representative sho said that they were ordering another DCM for me but she didn't know why I was told that I could pick up the car. I had to take the car to drive to a new job in Chicago. If I was told that the car was not ready I would have made other plans. I had no choice but to take the car which she said was "fine." The car would run. I realized about a half hour later that my backup camera was disconnected and noticed wires hanging from the drivers side. I made it to Chicago somehow and took up to another Subaru dealer who told me that the DCM was indeed bad and that they disconnected a bunch of stuff when disconnecting the bad DCM. They are replacing the DCM and correcting all the problems Bay Ridge Subaru created. (SEE ATTACHED PHOTO) The Subaru mechanic in Chicago said the wiring inside was a "hot mess." A manager at BayRidge texted me a survey. I sent her the above letter and she NEVER RESPONDED to my concerns. She ghosted me after I followed up on email and text. So after you get crappy service don't expect anyone in management to give a damn. You have been warned! STAY AWAY FROM THIS BUSINESS!

    We purchased our 2020 Subaru Forester from Andre Arzuza at Bay Ridge Subaru in April and couldn't…read morebe happier. Andre helped us find the right Subaru for our needs since we travel with dogs safely secured in the back. Thank you Andre for helping us make the right choice!

    M&N Auto Leasing - carbuyers - Updated June 2026

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