Called on a Friday and little over 3000 gallons was deliver on Saturday. Father and son team. Feels…read moregood to see a father and son working to make their small business successful. 125 bucks for about 3100 gallons. I called around to other places and I felt like just another thing they had to take care of...like a number at the deli counter. I called on a Friday and wanted it Friday (I know, i was dreaming) this guy actually told me about another pool water delivery place so i could maybe get water that day. Good service, family owned and operated, appreciates the customer...why aren't you calling them right now. I don't know the owners or any workers. Until Friday I had never talk to them

Said they would show up and they didn't. They had no intentions of coming to do the job and no…read moreintentions of letting me the customer know they couldn't make it out. I understand businesses run into issues but just call and say sorry we are behind and will be out the following day. Letting people sitting at home waiting all day is just bad customer service. Found another company locally to fill our pool.

contacted Culligan of Annapolis to replace a resin tank that was leaking from the bottom on June…read more23, 2025. Didn't get a appointment until August 18, 2025. At the Company request I sent them photos of the leak type of tank and they helped me turn off the bad tank and use the second tank. The Technician came out to the house with the wrong tank. They acknowledged they brought the wrong tank and needed to order and come back with the new tank. The issue I have is that I was being charged a service fee for their mistake. No work or Inspection was performed and they already knew what the problem was and what type of tank they needed. Tried to resolve the issue with them and no compromise on their behalf. Looking forward to going to small claims court on this!!!

I've been a customer for 10 years, and had an emergency regarding our Culligan system. The business…read moreis closed over the weekend, and I tried calling at 7:30 on Monday morning. I left a message, but continued to try to call every half hour or so. I finally got a text back from 'Jamie'. Jamie tried to upsell me a new system during this emergency, which I'd happily argue was caused by a Culligan installer. Jamie was great and gave advice until I told them I wasn't interested in buying a new system. Now it's been an hour since I've heard from Jamie. I got ghosted because I wasn't interested in purchasing a new system during a crisis. Update: Got a text from the branch manager around noon, where I was promised a technician around 3pm. The tech was a little early, but told me that the office could have talked me through turning on the bypass over the phone. I was charged more than $200 for this, was told that I needed to replace my water softener system. Definitely getting quotes from competitors.

We came from another service, that on a regular basis missed our delivery day and would not send…read moresomeone else out. We switched over to DrinkMoreWater and I have to say, without a doubt, this is the best move we could have made. The water is great so no complaints there. However, we always get an automated phone call reminding us of our upcoming delivery. Only one time was there an issue, and honestly, it was not their fault but ours. I forgot to put the bottles out the night before and they managed to reschedule us for the next day with no issues. Prior to our big snow/ice storm last month, they actually notified us they were delivering early, prior to the storm, to make sure we had our water. Great company!

Drink more water delivered my monthly order of water ON TIME,NO EXCUSES and gave me a…read morecomplementary case of 16 ounces of water in aluminum cans ... How neat, is that? Primo has a lot to learn!

For the last six months they've been okay...a couple rescheduled deliveries, but mostly on time and…read moreaccurate billing. They have a good website and it's pretty easy to use overall. You rent the water bottle stand and they bring new jugs to you with each delivery that you schedule. But, the last few weeks have been awful...I've been rescheduled for almost two weeks and when I call they told me they just hired 100 more drivers. Welll....why is my water still being rescheduled a week later? And on top of this I got a notice that both the delivery and per bottle water fee is going UP!

So on 6/13, I received a delivery of two bottles ...NO CARTRIDGE ... I called their customer…read moreservice and was told they didn't have any cartridges in stock and needed to order one ... THEY HAD FOUR WEEKS ... FOUR EFFING WEEKS TO CHECK. So the troligyte that I speaking to said they could deliver the cartridge and three bottles of water in two weeks Primo could fuck up a wet dream

My experience with Hague Quality Water of Maryland started in June 2024, and a year later I…read morecompletely regret the $1,395 I spent. I never had issues with their technicians or customer service, but I was sold an Upflow Water Neutralizing System--which I later learned is not typically recommended for well water, even though many companies sell it for that function. My house (built in 1946) has a well, water softener, and pH neutralizer. When the neutralizer failed, I contacted a few companies for estimates, and Hague's price was the best. I assumed they'd know what system my house needed and didn't think twice when they recommended an Upflow unit. The salesperson emphasized that it saved water and electricity since it doesn't backwash--something that sounded good at the time but means little when you're on a well and not paying a water bill. Fast-forward to July 2025: Hague serviced the system and added calcite. Immediately afterward, my water pressure dropped to almost nothing. The technician suspected the calcite had solidified and clogged the tank, recommending it be dumped and a sediment filter added. The problem? A Downflow system backwashes automatically, breaking up buildup and clearing sediment--an Upflow system does not. After getting two second opinions, I learned I could either replace the one-year-old tank with a Downflow system (meaning the $1,395 was wasted) or plan for the tank to be dumped and refilled every year. Another company confirmed that Upflow systems are generally unsuitable for a small household on well water because of this exact issue. It turns out many companies still push Upflow systems since they're cheaper and easier to install, and most customers don't know the difference until problems appear. I wish I'd done the research first--I would have gladly paid a little more for a system that simply needed routine servicing rather than yearly repairs. Hague may be fine for maintenance, but for installations, I strongly recommend looking elsewhere. I read a LOT before writing this, so here is just a sampling of the websites I looked at: Are Upflow Neutralizers Better than Backwash Calcite Neutralizers? (2015). Well-Water-Report.com. https://www.well-water-report.com/2015/06/are-upflow-neutralizers-better-than.html DKH53. (2020, October 27). Upflow vs Downflow acid neutralizer. Terry Love Plumbing Advice & Remodel DIY & Professional Forum. https://terrylove.com/forums/index.php?threads/upflow-vs-downflow-acid-neutralizer.90419/ Pentair Water Solutions. (2021, May). Upflow vs Downflow Water Softeners. @Pentair; Pentair. https://www.pentair.com/en-us/water-softening-filtration/blog/upflow-vs-downflow-softeners.html Upflow/Non-Backwashing Acid Neutralizers. (2025). Mid Atlantic Water. https://midatlanticwater.net/collections/upflow-non-backwashing-acid-neutralizers

Hague has been responsive and helpful to me in servicing my RO system and water softener system…read more When necessary, HERMINIO brings the supplies needed to maintain my water softener system. Then he fills the tanks and tests the water. BRYNN keeps track of the timing for this maintenance, which is helpful. HERMINIO recently repaired my RO faucet. He could've suggested I purchase a new faucet, but instead he simply replaced the inexpensive part which saved me money. HERMINIO is thorough and efficient, always explaining to me what he's doing and why, and I like that he charges for the time he's here, rather than adding unnecessary minutes that creep into a second hour.

I would have given him a 5 star review until yesterday. He is very particular about the…read moreequipment/water and I so appreciated that. I called and requested water tests on my sink, hose and RO water. He told he he doesn't do that and suggested a company in Edgewater. I questioned why and offered to pay him to test my water. Again telling me he doesn't do that. That's very odd as that is his business and he's been here to test my water. Additionally, during one of his visits here in the past he offered up information on neighbors. So and So still owes me $200. So and So had this problem and this is how I fixed it and went on to tell me his negative personal thoughts about them. I was very uncomfortable hearing this and never repeated to anyone. I actually recommended him to other neighbors - in the past. That will no longer happen.

I've been a customer of H20 Tommy for about 11 years now…read more When I bought my water conditioner and softener system from him, Tommy and his dad came over on a Saturday at Christmas time and installed it themselves. It has worked flawlessly ever since. I know the operation has expanded, but the people who come to the house to fill my chemical injector and add salt to my softener are prompt, professional, friendly, and willing to answer questions. Likewise, the people in the office (especially Betty) are professional, courteous, and friendly -- I actually look forward to requesting a service call. There is so much iron in the water here that it just doesn't make sense to go without a softener and chemical injector. H20 Tommy's equipment and people are the very best! It has been a pleasure doing business with them these last 11 years, and I am looking forward to being a loyal customer for a long time to come!

Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.