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    9 months ago

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    Claydon Jewelers - Claydon Jewelers

    Claydon Jewelers

    (266 reviews)

    $$

    I brought my wedding band in for a repair after one diamond fell out (which I was fortunate enough…read moreto find). I was quoted a little over $200 for the diamond replacement and a very minor resize of ¼ size down. When I went to pick up the ring, I was informed--after the work was already completed--that additional prongs had been replaced on both sides of the ring and that I now owed an extra $240. I was never contacted, informed, or asked for approval before this additional work was done. The explanation given was that some of the prong work was necessary due to resizing. However, after waiting over 40 minutes at pickup because the ring was "in billing," I was then told the resize had actually been forgotten entirely and had to be done on the spot. This made the justification for the unapproved prong work even more concerning. After calling twice and initially being brushed off by sales associates, I finally spoke with the owner, who acknowledged that I had not consented to the extra work and agreed to waive the additional charge. While I appreciate the owner ultimately correcting the billing, the situation itself should never have occurred. Jewelry--especially a wedding band--is deeply personal. Any additional work, design changes, or charges should never be performed without explicit customer approval. Between the unapproved services, forgotten resize, and billing delay, the experience felt disorganized and stressful. I would urge future customers to proceed with caution, insist on written estimates, and require approval before any additional work is done.

    Claydon Jewelers is a trusted, local, family-run jewelry business that we've relied on for years…read more We've visited many times over the nearly six years I've lived in the area for a variety of needs, and we've always been satisfied with both the service and the quality. Recently, we've worked with Ruben, who is the sweetest guy. He is always incredibly helpful, knowledgeable, and genuinely eager to make sure you're happy. From serving my needs to my wife's and even our two oldest children, Claydon Jewelers has truly become our jeweler of choice in the South Bay. Highly recommended! 5 stars

    Robbins Brothers Fine Jewelers - DIVINE Sku: 0434456

    Robbins Brothers Fine Jewelers

    (605 reviews)

    $$

    I have been dealing with very bad hand eczema, and pregnancy. I put my wedding ring on for a…read morespecial event and I could not get it off for the life of me. I tried every trick in the book. Thank goodness Robins brothers were open on a Sunday and the jeweler was in as well. I called them and they were super helpful. We drove there and they saw us immediately, the jeweler inspected my ring and made sure he could cut it safely and then effortlessly got it off. It was free of charge, which was so kind of them. Once my baby is born, we will be going back to resize and fix my ring!

    Public Service Announcement! Don't buy diamonds from here! In 2020 My ex purchased an I1I natural…read morediamond 1.84Ct natural diamond, not Lab-for $8k with supposedly great clarity and color. The 18KW Simon ring G in white gold and .57Ct was priced at $2750 Fast forward we get divorced and my settlement includes my wedding ring. I take all my receipts to Robbin's Brothers which they said I can trade it in for something double the price $16k. I go to a vendor to sell it, he's also a certified gemologist. He said the diamond has lots cracks and not in good condition. Thinking I cracked it I asked how... he said no natural diamonds are grown in the ground. The cracking happened before we got it. He said he can't buy it and the most it might be worth is $1,200!!!!! The Simon G ring is only worth $300! Now it makes sense why they clean it for free and are still in business after so many years. I'm speechless. This ring was not an investment and I gave them 2 stars because staff is nice and they have plenty of parking and coffee and water. It's not the employees fault, it's the brand who is ok pricing up and selling not so good quality diamonds.

    M Lhuillier - paydayloans - Updated September 2026

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