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    MAC Construction

    5.0 (1 review)
    Closed 6:00 am - 7:15 pm

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    11 months ago

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    JES Foundation Repair

    JES Foundation Repair

    (320 reviews)

    I'm leaving this review to share a balanced but honest account of my experience. While the end…read moreresult of the project was acceptable, the process was far more complicated and frustrating than it needed to be. The sales interaction set the tone with high‑pressure tactics, including statements like "this price is only available today." We moved forward anyway because we knew we wanted the work done. When I later asked to adjust the scope, the salesperson resisted for nearly ten minutes before agreeing to send a revised contract. The first crew delivered solid work on the drain line and concrete, but the vapor barrier installation was sloppy--uneven trimming, gaps, and inconsistent application. They also removed a board supporting the incoming water line without explanation, leaving it hanging from a wire and damaging the clamp. Their initial attempt to "fix" it involved taping the board to a pipe, which was not a proper or safe solution. The sump pump outlet was also installed in a way that caused the discharge pipe to partially block it, putting pressure on the plug. Communication was another major issue. I was never given a dedicated point of contact. I had to reach out to the salesperson again just to report problems. He forwarded my concerns to the office, and I was eventually contacted by Christal. She was professional and genuinely helpful, but her phone number repeatedly showed as disconnected, and only some text messages went through. I had to call the main line each time and ask to be routed to her. A week later, two crews returned and corrected the vapor barrier, repaired the board, and moved the outlet so it was no longer obstructed. The final work met expectations, but the overall experience involved unnecessary sales pressure, communication challenges, and multiple days off work for corrections and inspections.

    Nearly a week ago I called the JES Norther VA office with an emergency request (which the befuddled…read moreoperator did not understand after many repetitions). He said he would refer it to a tech to get back to me right away. Five (5) days later the tech calls me to ask what I needed. TOO LATE BUDDY! I had to -- and did -- find a fix myself. Ordinarily one might say, "so what's the big deal", and I would agree. The difference is that I have spent thousands (50, 60, 70, more?) on JES for a variety of issues. However, that did not seem to guarantee me any increased access to a timely return call for my emergency need. Methinks they are getting too big to be responsive company.

    Basement Innovations Waterproofing - waterproofing

    Basement Innovations Waterproofing

    (30 reviews)

    I wish we had never heard of this company. The install of the french drains and sump pump went…read morehorribly. They promised they would not break through asbestos tiles, but instead carefully lift them. They blasted right through the asbestos tiles requiring us to talk to a remediation company and do a safety clean up (though they insisted that wasn't necessary when we complained and accused us of trying to bleed them for unnecessary expenses -- we had not even asked them for a dime, and they were the ones who broke an explicit promise to us). They left open gaps in the cement after covering the french drain that we had to have addressed after they left (after confirming with this company that they would not accuse us of voiding the warranty if we did) and totally destroyed the efficacy of our radon mitigation sytem, which they said nothing to us about when inspecting the site to provide their workplan and estimate before the install. They claimed not to see it, but the radon system has bright red labels all over it and was in plain sight for both the inspection and while the guys were doing the work. Ray Charles would have seen it. So, we've had to pay more to address that. Insult to injury, our security system picked up one of their guys looking through our stuff in the basement, and when we complained about that, the owner made implicit threats about how we would ruin a relationship in which we may need them to come make repairs to our system in the future if we told anyone about it. As others have mentioned, he also offered us $100 to not post bad reviews. We didn't take the money, but others might, so careful on relying on reviews for this company. Spare yourselves. Go with someone else.

    Chris from Basement Innovations was the only person, out of 4 separate companies, that was able to…read morediagnose the water problem in our basement. He saw the problem immediately and saved me thousands of dollars in unnecessary expenses. I would wholeheartedly endorse using Chris and Basement Innovations for your basement project.

    Landscape and Drainage Services - Playground

    Landscape and Drainage Services

    (26 reviews)

    We had some drainage issues around our house, particularly with all the rain we've gotten over the…read morepast few years. Tim was great to work with, providing valuable info about aspects of the project I hadn't considered, and explaining everything thoroughly along the way. Landscape and Drainage extended downspouts, added French drains and drain boxes, and took down two trees. They also offered the best price of the three companies I got estimates from. I was so happy with the results and the experience working with them that I sent Tim to my parents' house, where he did additional drainage and tree work. Before and After pictures were all taken after significant amount of rain; you can really see the difference!

    My wife and I moved into a 70 year old house on a hill. The previous owners had done quite a bit of…read morework - french drain, waterproofing the basement, 3 sump pumps, steel beam reinforced walls - but we spotted some water along the basement wall. Tim came out to look at that and a bunch of other stuff (future work), and gave us a plan to resolve the immediate issues. On the inside, his guys came out and jackhammered along our foundation, installed a new system to collect and direct any water seeping through the wall to our existing sump pump discharge line, and laid new concrete. They even worked around a bit of a curveball without needing to deviate from the estimate. Outside, they dug a 22-ft trench and installed a french drain to alleviate the hydrostatic pressure on the basement wall, routed our HVAC condensate line into the french drain, installed 2 new window wells which allowed them to grade the yard away from the house, and installed another french drain on the far end of the garden to help mitigate the flash flooding we experience there. They finished up by laying fescue sod over the affected area, making it look nice and clean. All of the work was done in two days, with some minor cleanup work on the 3rd day after the concrete had cured in the basement. The price was good, the guys worked hard, the work was done on time, and the final product was excellent. We will be using them again for our retaining walls, landscaping, and whatever else comes our way.

    MAC Construction - waterproofing - Updated May 2026

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