My daughter and I both got our makeup done for her birthday party and we had such a great…read moreexperience! Liz did my makeup and Lilliana did my daughter's. They were both incredibly friendly, professional, and did a beautiful job. My daughter's makeup matched her dress perfectly and it looked amazing in all of the photos. Since this was her first time having her makeup professionally done, and she usually prefers a very simple look, they made sure everything was soft, age appropriate and absolutely perfect. We were both so happy with the results. I would definitely come back for another makeup session before a special event. Thank you Liz and Lilliana for helping make my daughter's birthday even more special!

Sephora carries a good variety of cosmetics. The problem lies in the service. This particular…read morebranch on Diamond Blvd has snobbish staff. If one walks in not wearing makeup or looking a certain way, the staff will most likely skip greeting you. And, no one will ask if you need assistance. I've been to this place a few times to know it's not coincidence. It's the culture. Other branches seem to do a bit of snubbing as well, but the Concord branch is the worst.

Went in to get the right shade of foundation, Mei was super super helpful z.She gave me a list of…read moreorder to do my makeup since I am a beginner. Didn't get upset when I asked her about makeup products. Great customer service

Honestly, I went to this location on 2 occasions looking for a Bobby Brown concealer. I went weeks…read moreapart from each other and they did not have it in stock. I had to drive about 20 to 30 mins away just to purchase. I'm giving them 3 stars because of that and because it seemed like they hardly had inventory of quite a few items. Also, during the last visit, it seemed like the floor associates were more invested in talking amongst themselves than supporting customers by floating through the store. They were all huddled in the front of the store, off to the side... conversing. That did not look good professionally in my opinion.

I went in to get foundation that I needed that same day. I use Fenty and didn't realize it was on…read moresale and stock was extremely limited. They didn't have the shade I usually buy so I was trying on different ones to see if I could find one that fit and that was in stock. Kimberly nicely approached me and started helping me try on the available shades, the one shade that fit perfectly wasn't in stock and we couldn't get it online either, but she was extremely nice to get me sample, that'll probably last me a few months since I don't do my make up often, and she also advised me to look in other stores since it was on sale. I was lucky enough to find it at a different store and snatched it quickly. Thank you Kim!

DO NOT GO HERE FOR ANY SALON SERVICES…read more Absolutely horrible experience. I went in for a simple brow cleanup and walked out with part of my eyebrow missing. Not uneven, not over-shaped, literally missing. The worst part is they covered it up with pencil so I wouldn't notice until I got home. That is completely unacceptable. All they did was refund the service, not even the tip I gave before realizing what they had done. After multiple complaints and constant back and forth, they gave me a $50 gift card, which doesn't even come close to covering the products I now have to buy to fill it in and try to grow it back. Save yourself the stress, frustration, and regret. Go somewhere else.

I went to MSpa for injectables and went to see Hailey. Hailey is so sweet and friendly and a great…read moreinjector! She was very thorough to make sure she knew where to inject and listening to what I wanted. She was thoughtful to give me the perfect amount, since I like a little movement in my facial expressions even after Botox. I almost always bruise a little bit after getting injections but I didn't have any bruising after Hailey which was amazing!! I would highly recommend her, she is timely, friendly, and great at what she does! I also did a consult with Melissa who was super friendly and provided so much insight into my skin care needs! I haven't gotten a treatment with her yet, but definitely plan to in the future as she was so knowledgeable and kind!

I can't say enough wonderful things about my facial laser/botox Aesthetic Nurse Stacey Wheeler RN…read moreBSN. She is incredibly kind, informative, and patient, always taking the time to explain every step so I feel comfortable and confident. Her attention to detail is unmatched. She is a true perfectionist and genuinely cares about achieving the best, most natural results. She listens carefully, is very attentive, and makes the entire experience feel calm and reassuring. I never feel rushed, and I always know I'm in the most capable hands. My results have been beautiful, natural, and exactly what I hoped for. I HIGHLY recommend her to anyone considering laser treatments, botox or other. Her skill, professionalism, and caring approach truly set her apart.

Had such a great experience here! I came in to the store because i needed some guidance on certain…read moreproducts to get. One of the employees in particular was so helpful, her name was Osha! So so sweet and really helped point me in the right direction. Some other poor reviews here were about not being greeted - however in my opinion, i dont like to be overwhelmed with a chorus of "hello!", so i definitely didnt mind. it was nice to look around before being approached by Osha. Everyone was so nice, but she was awesomely helpful - and this was my first time in MAC! Highly recommend! Theyre not judgemental, very clean, well stocked! :)

I visited this store in April this year to buy lipsticks. I paid the full amount before I left, and…read moreI gave the staff my MAC membership number to process my order. Now when I want to buy other items on your website, I was surprised to find out that your platform claims my April purchase has not been fully settled. The website says I still owe you more than $11. I was completely shocked to see this message! I spent hours calling your customer service line, and the experience was terrible. This billing issue still hasn't been fixed after all my attempts. I also tried calling the store's direct phone number, but the line never connects.

Blue Mercury in Lafayette is the place to go for skincare this summer. Definitely take a look at…read morethe sale wow. The savings and selection are worth it, especially right now. Jessica is an incredible and skilled matchmaker She really knows how to connect you with what actually works for your skin. Yay healthy skin .

Wife and I were in Lafayette over the past weekend and we stumbled upon Bluemercury in the downtown…read morearea. We were pleasantly greeted by Emily, who was so delightful and took a true interest in my wife's skin care and recommended some wonderful products which my wife is loving! We truly appreciated her time and expertise as well as her product knowledge. My only sadness is that we live in San Bruno and Lafayette is a little far for us to be regular customers, but next time we are in the area, we definitely will stop in to Bluemercury and Emily!

I entered the store minutes before closing on sunday before Christmas. We said we could come back…read morebut if it was too late because I needed help picking products. The ladies were super awesome. The lady with dark and colored hair picked out the best products. The color was spot on. She is magnificent!!!

Great staff always accommodating and friendly . Well stocked and great location…read more Would recommend

Yes, I do, but only because of 0wen, the wonderful Asst store manager at Kohl's in Pleasant Hill! I…read morehad a fantastic sales girl helping me try products in Sephora two wks ago, but after my daughters and i tried it for 2 wks neither of us three wanted to continue with the cosmetic! It was was very$$ to me! Two very rude sales people in that dept today refused to accept the return, but thank goodness Owen listened & did. He did save a Kohl's 84 yr old customer for future purchases! Kohl's has been my go-to store for years! Thank you, Owen!! I'll rate 5 stars because of him!!

When I am feeling ultra feminine I find myself coming here to buy myself something…read more Lately I have been stopping by just to smell the perfumes as I am ready for something new I think. So I come in, I spray myself good and I go about my life. If I am going to spend good money on scent I am gonna make sure I like it all day long! Haha This last visit I was in a mood and bought a new foundation and primer. I like it. Staff is friendly enough. Store is a mini so there are a few perfumes I wanted to try that they do not have. If you make an Amazon return upstairs you get a 10% off coupon so do that first. Also, join the little club and earn rewards and a birthday gift. I will keep showing up when I am feeling girly and want to treat myself! ;) plus, I still haven't found my new smell good, although I gotta tell ya, smelling different all the time has been fun.

Danielle at CosmoProf is so wonderful! She helped me today and had wonderful customer service. She…read morewas bubbly, knowledgeable and made me more confident in my purchases!

I wish I could do zero stars, but I put two because Angela and Jocelyn are the best!!!…read moreunfortunately aside from their great personalities, the shopping experience in the store is less than desirable. The store is a wreck constantly. The store manager needs to do a better job of keeping up on the cleanliness of the store, the inventory of stock and the treatment of her employees. Often times when I come in, they only have one employee working with NO STORE MANAGER ON THE PREMISES. I will be calling corporate and letting them know how messy and poorly run this store is because We can not do business if this store is not running to the best of its ability and more times than acceptable they haven't had what I need to work and again there's no manager anywhere to be found to even request anything, not that it matters because if you ask her to special order something SHE NEVER FOLLOWS THROUGH. GET IT TOGETHER!!!!!!

I had such a wonderful experience at Sephora thanks to Gia! I had gotten some sun earlier in the…read moreday, so my usual foundation shade no longer matched, and Gia took the time to help me find the perfect new shade. She truly went above and beyond. Not only was she incredibly knowledgeable and patient, but she also made me feel completely comfortable even though I was dealing with a skin breakout and feeling a little self-conscious. She recommended additional products to help my makeup apply and wear better, and she even helped apply everything so I could see the final result. Gia was kind, professional, and genuinely cared about making sure I left feeling confident. Customer service like this is rare, and I'm so grateful for her help. If you visit this Sephora, I highly recommend asking for Gia!

Needed some quick concealer for the day after a dermatologist appointment. Walked in and was…read moreignored. Tried locating what I was looking for, but needed some help. After walking around for about 15 mins I asked a woman for help and she very coolly told me she was busy. Ok. So it's super obvious I was being ignored. All the women who received help were white and dressed nicely. I call this phenomenon being "Pretty Womaned", lol. In a past life, I was a makeup artist and worked on a couple of film sets. None of the professional makeup artists I worked with who had been in the industry for about 30 years wore any make up. And I stopped wearing daily makeup after dealing with some significant health challenges. Personally, I choose good skin care over caking my face with too much toxic makeup. The reason I bring this all up is...be nice to all the people. Not just the white fancy ones. Or the ones caked with product. You never know who the person is that just walked through the door. Won't be back xoxo