I would rate this location even lower rating if I could. Bluemercury Lafayette is walking-distant to where I live, but I would rather drive to the other location in Rockridge. Never felt welcomed or acknowledged every time I walk into the store. The store manager never smiles and always gives you an insulting look. I'm sorry. Bluemercury is somewhat a high-end cosmetic store, but unfortunately her vibe doesn't belong there. read more

Great space well located with a vast choice of skin care , make up and perfume. Staff are at hand if you need advice. It lacks soul and warmth along with genuine interest from the peeps who work there. read more

Both Citalilly and CoCo - were amazing. Citalilly was super patient and helpful in assisting me with Vitamin C skin products. She knew the products very very well. I am definitely buying products from Blue Mercury! I enjoyed brief conversations with other enjoyable staff and/as CoCo was helping sign me up to be on mailing list. Plus the results of the products are beyond my wildest dreams. Thank you, Blue Mercury!! read more

I had a really disappointing experience here today. I just spent almost $400 on products, stepped out briefly to drop them off in my car, and came back to ask to use the restroom--something I know they have, as I've been a customer since this location first opened in Lafayette. The employee at the counter was rude and told me to go use Starbucks instead. That level of disrespect, especially toward a loyal customer, is unacceptable. I won't be returning read more

While visiting this location to pickup a few products, I was invited by the Dr. Sturm rep (not a Blue Merc employee) to book a complimentary Sturm facial the following week during a special promotion, so I did. When I arrived today for my scheduled facial, it took more than 10 minutes for staff to determine that the Sturm rep was not yet in the shop, and wouldn't be for another 45 minutes. This gave me an opportunity to practice my breathing versus getting hot under the collar. I asked the store manager, Jessica, if she could pull together some Dr. Sturm samples in lieu of the missed facial appointment, and she went right to work on that. Honestly, without Jessica's intervention and her attempts to "make things right" I would have left this store a 1-star review + commitment to never ever return. But she pulled it together, gave me tons of samples, made me feel valued and I would definitely return to this store again. Folks, please resist the urge to buy through Amazon. If you don't support your local retailer, your future shopping opportunities will be all the more bleak. Treat people with respect and see what magic will unfold for you. read more

This is the second or third time in 4 years I've had to walk out. Each time I walk in I am steered toward the Chanticilillie counter even though I tell them what I'm looking for. today I said I was looking for non toxic foundation and again right to the chanticiclillie counter even though I said I'd like to see all the other non toxic brands first . I told the lady I take cool colors and I do not want to see a line from my jaw to my chin. She said no you're a warm and proceeded to put the foundation on my face and under my jaw and said it matches. I said I couldn't see it under my jaw and to put some on my neck as I like to match my neck anyway. . She said I was finicky and I could go over to the natural light. She said she was going to go darker and I said not darker the one I have on is darker than my neck. The other sales girl standing there said it matches. Talk about brain fuc$. Three different opinions and the two sales lady's not agreeing with each other or me. I told them "I'm sorry this just even working for me" and left. Another thing I only had a quarter for the meter and asked if the greeter had change for a dollar, she said no. I went out to my car to scrounge for any loose change and went back in to ask for change from someone else and she said we don't carry cash in this store and proceeded to go to a drawer and pulled out 4 quarters for me. This was a very strange experience and I will never go there again. read more

I agree with one of the reviews that said the customer service was non - existent . This is the worst experience I had with blue mercury . It's the first time I went to this location . It was empty so they can't say they were busy . One employee was helping a customer . There were two others that were just busy talking amongst themselves in their own language and could not be bothered at all . They never came to ask if we needed anything . It was like pulling teeth . We had to keep asking them if they had certain items to which they would quickly look and then run back to start chatting with each other . This particular store should really look at their employees here who are doing zero to sell anything . If you depend on them you will lose everything. I went on a Wednesday am this week . Very disappointed and will not go to this location again. read more

Store was clean and had a nice selection of brands. I walked in around 4:00 today. There were 2 employees. One was helping another customer another was behind counter. Neither employee acknowledged me. After I walked around the store a few times I left. read more

I agree with the other poor reviews. Good products, but service and service quality at this store are currently bad. I've figured out what products I like and now I just order them from Amazon to avoid what used to be a fun experience of popping into this store. read more

I came to this bluemercury on different occasions their costumer service is non existence I stop by July 31 after work may be 3pm there was no customer when I waked in browse around for 15 to 20 minutes before I got what I was looking for the two ladies by the counter were just going through their phone not once did they ask me if I needed help. I purchased what I needed and left. Again today 8/8/22 stop by to take advantage the promotion spend $100 get $25 again I was given such a poor costumer service maybe because I was a black lady maybe not but it was very disappointing to receive such a costumer service on regular basis I will continue to be bluemercury costumer but Maybe just online read more

Great products and excellent customer experience with the store manager Jessica. She was very helpful in resolving an issue I had with product. read more

I have called multiple times over the past several months to inquire about the availability of specific products; they never answer the phone! I refuse to drive 30 minutes to check in person. Just another indication of poor customer service at this location. read more

I used to love shopping at BlueMercury (especially this location) that was until the new manager, Jessica, arrived. She has zero customer service skills. Talking to her is like talking to the wall. I spend a lot of money at this store and always ask myself the same question after leaving the store " why do I bother shopping here?" I really do hope the district managers pay attention to our reviews and figure out a way to make it more friendly and welcoming. This is a neighborhood store that should treat us locals well since we keep them in business.. I'm not for asking anyone to roll out the red carpet, but I am asking for some great customer-- I don't feel that's too much to ask for.. most of the employees there are relatively kind with the exception of Jessica. Since she is the manager, it comes from the top down. Perhaps they can send her to another store? read more

I love this location, and usually have a great experience - with customer service, inventory, etc. However, lately the employees have been extremely rude, snappy and short with customers. It has completely diminished the personal shopping experience and left me with a sour taste in my mouth toward this location. read more

This is one of my favorite stores for any beauty products. They offer a very wide variety of high-class make-up, hair products, nail supplies, face care and perfumes. Its an adult wonderland if you like cosmetics and beauty supplies. I used to have to go to Washington D.C. to visit this store. I am sooooo happy it opened in Lafayette. My favorite hair care product Bumble and Bumble has every single kind of option available. They also had a great selection of candles. They smelled yummy and ready for the holidays. This is a great place to get holiday gifts for the lady or daughter of your choice. I can't wait to go back! read more

Bluemercury - Product goodnes - Cosmetics & Beauty Supply Near Me - Lafayette, California

All staff are wearing mask and gloves. Staff were incredibly helpful and attentive. I was hesitant about coming here at first because I thought they only had expensive product, however they have a lot of midrange products as well. They also give lots of samples and if you spend over $120 you get a cool sample bag with lots if goodies. I happens to come in when the were having a special and I was able to get a free medical grade eye cream that is worth $78!! That is incentive enough for me to return. Plenty of metered parking nearby and lots if places to eat. read more

Very nice staff and the store has a great vibe! I was greeted but not overly pushed - had a very nice lady greet and and helped test and ultimately purchase a product. Will come bk!! read more

I went into Bluemercury feeling low about my skin. I sat down and was pampered with a facial after only 10 minutes of browsing and feeling confused by what choices would be best for my skin. I bought many of the products. Some I had to return but the exchange was easy and a new solution was provided in its place. The second time was a charm. Its easy now. All I have to do, is keep my products stocked. My skin is looking fantastic!! read more

Carmen was the most helpful and sweetest employee who helped me navigate the store. Highly recommend!

Anastasia was simply amazing. She was so welcoming and friendly. She answered all my questions concerning skin care and was very encouraging about what would work for me. The store has a stellar asthetic. Super modern and we'll lit. The product line up included classics like Clinique and Darphin to modern brands like Peter Thomas Roth. Definitely worth checking out if u are a skincare or cosmetics lover. Haircare and Spa treatments offered as well. Great location with other adorable shops to complete the Downtown Lafayette experience. read more

I came into the store recently, needing advice on clean age-defying skincare. I had done a lot of research, but was still uncertain about which direction to go. Luckily, I got to speak to a wonderful young woman by the name of Tatiana. She answered all of my questions and was very attentive and patient. Her recommendations turned out to be absolutely perfect. My skin looks fantastic! I will definitely be coming back to the store, and recommend that anyone who is looking to improve their skin come to the store, and especially talk to Tatiana! read more

So I didn't end up buying anything, but I did love my experience of just browsing through the store. It was nicely organized and all of the associates were very kind and didn't hound me like a hawk. I wish they had prices on things because I know things are more expensive there and I would like like to know how much they cost. Very great quality brands, well known name brands and a well-stocked variety of products so I really enjoyed it. I'll probably go back again and purchase something in the future, even if it's just for a little lip balm or maybe perfume or a lipstick. read more

Very nice first experience. I have purchased items from BlueMercury online and was pleasantly surprised to hear they have a store in my area. I called in to check my item was in stock and on sale. The person who answered the phone was very nice and helpful. She confirmed my item was in stock and that I would get the special discount. When I came in another sales person greeted me very nicely and got my items. I got my discount as promised and some very nice samples. Overall a very nice experience and great customer service. I will definitely come back. read more

Wonderful store, wonderful employees. Went to the Danville location and got the best service. Hamie (sorry if I misspelled your name) helped us and he was so sweet, attentive and wonderful makeup artist. I went in the store intending to buy only mascara and ended up leaving with $500 of makeup. Not because he was pushy but because they have amazing products and Hamie showed me how to use all of the products. All the other employees were super friendly and helpful as well. Ended up being there two hours. Never thought I'd have such a wonderful experience buying makeup. read more

This place is amazing!!! When you go, ask for Carmen. She is super nice and knowledgeable!! She made the whole make-up/skin care shopping experience so easy. read more

Absolutely disappointed in this particular store! I was excited with the fact that its closer to work and home , but as soon as I walked in there was a lack of customer service. There was nobody in the store at all and the two employees did not greet me until I was closer to the register. I worked retail for many years and know that there is a five-second window that you should be greeting your customers, but clearly this was not a priority here. I would rather drive to the Corte Madera store and be there loyal customer for their EXCELLENT display for customer service. read more

Amazing customer service, chic boutique feel and fabulous products! So glad to have a place like Blue Mercury in Lafayette! Will definitely be shopping here regularly! read more