The person that assisted me was amazing and patient. She's an African American lady named Tywana (sorry for misspelling), I'd rate her service as 5 stars. However, there's this short Asian lady with another (maybe Hispanic) both employees who seemed to be following me and my friend around. They stood by next to every aisle where my friend and I go. They also looked away every time I catch them looking at us. Santa Rosa is my go to location because I'm from Sonoma County but I have never felt treated that way from the employees there even when I'm not dressed nice. Lastly, I could be wrong, but what are the odds of my credit card declining because I literally used it just few hours before that. I called Chase right after the store visit and they said they didn't have any transactions from Sephora. Maybe there's something wrong with their system but I got to use my debit card and it worked just fine. I could also. be just freaking out and feeling weird towards these two ladies that's why I'm feeling this way. read more

Decided to take my baby here to redeem her giftcard from her birthday. Security guards greeted us in. Shopping was pretty quick as my daughter knew what she wanted which was a plus. Cashier clerk ; Vanessa was rude and dismissive as my baby tried to make conversation this madr the experience for my baby wack. Upon leaving I stopped a young lady to inquire of a manager to share my thoughts or experience , she was sweet. Please stop having people on the registers or doing customer service jobs if they can not provide customer service - a simple "hello" "do you need help" " found everything ok" " thank you for stopping by" not that hard. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Concord, California

Popped in searching for the forvrmood She Was Here fragrance, and BAM, snagged it at this location. They keep the fragrances stocked, though the Rhode runs out almost immediately after each weekly shipment. This is a good location alternative to the WC store, if you're looking for a low guest to consultant ratio. read more

SEPHORA - She was HERE! - Cosmetics & Beauty Supply Near Me - Concord, California

I always wait a minimum of 24 hours after leaving an establishment to write a review. I don't want my emotions to dictate what I intend to write. I was in town dog sitting for a friend so I decided to stop by one of my favorite shopping centers and favorite taco locations (Puestos). On the way, I dropped in to the Sephora (a few doors down) to see if I could exchange an item and ask about something I saw on TikTok. There was a negative vibe from the moment I walked in. The lady at the door didn't appear to be happy that she was assigned to be there. It took a long time to get assistance and it was clear that they had more staff assigned to following the people of color around than staff to actually assist customers with our needs. Eventually I was able to get assistance from Sierra who was helpful and professional But, by then there was already a bitter taste in my mouth so to speak. I did not take it out on Sierra. I also had the opportunity to have a pleasant conversation with Marina who was also professional. I've been to many Sephoras throughout California. I frequent the Folsom, Berkeley and Roseville locations. I think two of my favorite locations are Santa Monica and Santa Barbara. I'm glad this wasn't my first time in a Sephora store. If it had been i probably would not go again. I'm giving them three stars because of the professionalism from both Sierra and Marina and the gentleman (cashier) who rang my purchase up. Note: I was able to wash that bitter taste out of my mouth with a couple of delicious tacos. See my Puestos review for further read more

It's been a while since I've been to this location, so I didn't know they had remodeled, but it was nice! It was full of people but not overly crowded. I went with my sister and ended up buying stuff while I waited for her to finish. She wanted to speak to a worker and was helped within less than 5 minutes. Even with all the people in the store, we were only in the line for about 5-7 minutes. read more

SEPHORA - Random mini haul - Cosmetics & Beauty Supply Near Me - Concord, California

I usually hate going to Sephora due to how many people there is and I get overwhelmed and triggered but it was a good slow day where I took my time looking all around the store which I LOVED. Robbie also made my experience feel so peaceful. He helped my friend and I finding things that we were curious/interested about. He also knew so much and took his sweet time trying to help me find a scent/perfume that matched with the base notes that I liked. It definitely feels like fresh air when you go into a store and interact with an employee that genuinely loves what they do in such a beautiful energy. Thank you Robbie for all the info and good vibes read more

Great store and great people. A special thank you to Sierra for helping me find the perfect gifts for my girls.

Enjoyed my time. The staff were kind and respectful, definitely helpful. Went in getting some refill of my regular items and looking for a new vitamin C serum, the young lady who helped me gave me some good choices and advice. read more

This location has quickly became my favorite! Vanessa helped me find my perfume and even searched around the back for me! She's the sweetest! Love the new layout too! read more

I had a waxing appointment with Brandy this morning. I always LOVE how she does my eyebrows... she's now my regular waxer for her amazing job! Sephora prices are low and the service quality is high. I have been booking my sessions with Brandy a few times and I always am satisfied with my wax. Thank you so much Brandy! read more

SEPHORA - Brandy's Eyebrow Wax - Cosmetics & Beauty Supply Near Me - Concord, California

Faith!!!! she helped me pick out my concealer shade, she was so sweet! And was so helpful and patient!

Customer services is ass no one offers assistance employees are usually joking around and gossiping instead of helping customers its not the first time that happens read more

I came in here and bought something so it must be fine, no? The store concept/layout has always been an issue for me, but I got what I wanted. I think it was something for my hair. But, I like coming here because they do have a conditioner that I can use. I forgot to get it at the Berkeley location and chose to take advantage of the fact that there was one in front of me to buy the conditioner that I needed. I appreciated the fact that I could find it from them. I don't know if I'll be back because I'm not in Concord often, but if I'm in Concord and need something, I know that they will have it. read more

SEPHORA - Service sandwich board. - Cosmetics & Beauty Supply Near Me - Concord, California

I visited today and was sadly disappointed. It could be that staffing was just low but the only Sephora employees noticeably involved were Security on entry and a worker playing security detail in the back. I loved that the perfume is now bolted down..but half of them were empty?!?!? And the one I was looking for was missing. I get it. It's a busy location and crime must be high. But it's sad that I only noticed one worker stocking and running the register. The line started to build up and a random worker came out of the back and she was harried and not kind in any way. Very sad read more

Just walked into this place no one bothered to say hello no one bothered to give me a good customer service to all too busy talking to each other about I passed like maybe five or six people and no one bothered to not recommend place at all save your money and don't come in this location go to the one in Livermore outlets read more

Had an excellent experience today thanks to "Lavita" (sorry if I misspelled the name) She helped me find the *perfect* shade of foundation and recommended a new primer. She was so knowledgeable and friendly. read more

Picked up an online order so I don't spend time looking around for what I want because I had a few bad experiences with rude and unhelpful employees at this location. When I picked up my order I had a gut feeling to check the products while I was inside the store since I was checking out some items I bought as a gift which I had to bag myself btw after asking for them to seperate that one since its a gift to my mom. So when I did check my online order I found one of the product (a concealer) that had the package messed up and unsealed I knew I had to check the product inside and it looked like it was already used halfway through or was from the return bins so I asked them to change it but the front desk gave me a weird look like I'm asking her to give me free products or something and had an attitude walking to get a different one which was so ridiculous and outright rude!! I wouldn't have minded a broken packaging for a product if I wasn't going to use it on my face but that was just so careless and unsanitary for makeups to be given unsealed and seemingly used. So if you're picking up an online order here make sure to check the items in your bag because they might try to slip in an unsealed or used product in there. I wish I can give zero stars!!! read more

I've visited this location only 3 times but each time I have the customer service is really good! Brandy helped me this last time and she was super sweet and helpful! I feel like at the other locations the customer service isn't the same and it makes a huge difference for those who need help finding the right product / inexperienced with makeup. read more

I get that I'm a dude and don't know what' half the stuff in here is but all did was ask for some help purchasing some items for my girlfriend and not only weren't welcoming but the girl with the colored hair kept rolling her eyes as if it was pain to help me locate 2 items. It's never been that serious read more

The staff at Sephora are so helpful. But I have to say Mel you're awesome! I was there the other day returning a item. She was so nice and she gave me recommendations on perfume scents. But thank you for helping pick a one and etc. It such a great combination together!!! Mel thank you so much!!! read more

I usually buy my skin care items from the manufacture website. But then some of my fave's just flat out say go to Sephora to buy this stuff too. Its also the same price as online. Now I'm a member and I get email deals for my favorite stuff. I get coupons that you can only get through Sephora. Its so great and I'm the type of person that hates getting emails from stores. Sephora's are worth it. It also helps to also be addicted to skin care. Staff is beyond helpful. Actually more helpful than I would like. Sometimes I don't constantly need asked if I need help. They have hair care too! Brooklyn Blowout is something I was just introduced to in store. I love it! read more

I came here to find a new foundation. The employee, I think her name is Tawnia? is AMAZING! She used her device to help me find the perfect match for a foundation. I couldn't be happier with the service she provided. We need more people like her. read more

I visited this store last night and had 4 things to get that were unfamiliar to me much less where they would be located. I approached one of the girls - Liz volunteered to happily help me - I showed her what I needed and she was kind enough (and quick too, she knew exactly where each one was) to show me where each of the items were and I was done in less than 5 minutes! She was very helpful and her attitude shined through. She was willing to help me. I was in a time crunch and I appreciated this from her so much! She was great! Thank you Liz! read more

The most unpleasant group of girls work here!! I go here for convenience but always regret when I go, the customer service is non-existent. There are about 2 nice people the rest are low vibrational beings. Also, never have what I need so I have to go to another store anyway. Not sure who the manager is but all of the rude employees is a reflection of him/her/she/they. read more

In todays (9/27) visit to this location Kayla assisted us providing us a fabulous service, she was nice to help us try different tones and find the best one that fitted our needs Thanks for the help Kayla! read more

I had a great experience shopping today! Marina helped me find all the products i was looking for and shade match me, I appreciated how helpful and kind she was. Will definitely be coming back! read more

I make the drive here because the Sephora near me doesn't have alot of the stuff I'm looking for, the last 3 times I been here the employees look at you like if your going to rob them, they never ask me for assistance I had to go ask them they don't let me finish my question and they cut me off and say either give me five minutes or I'm busy helping another person, my boyfriend had to basically tell one of the girls we was waiting for a while and finally was able to get the product I was looking for, the cusomter service here completely sucks Unfortunately but they do have a lot of the perfumes and makeup some of the Sephora's near me dont have. read more

WOW! Today (10/2/21) I received the BEST experience from Sephora with assistance from Toni! My little sister is just getting into makeup, so I opted to consult with an associate since my makeup knowledge is for full glam & I personally am not well-versed with natural/beginner makeup. Toni helped her pick out all the basics (tinted moisturizer, concealer, mascara, eyeshadow palette, brushes, make-up wipes, etc.. pretty much the whole 9!!) Toni is extremely knowledgable with makeup and very patient. The next time I'm in a need of a recommendation, I'll definitely go to this store just to see her! read more

SEPHORA - Today's goodies, recommendations courtesy of associate Toni! She's the best! - Cosmetics & Beauty Supply Near Me - Concord, California

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Nathalie was such a great help! I was unsure about some products but I got a few kits and I even opened a credit card because of her. I loved the customer service. Everything was clean. All the staff was friendly. The only thing I didn't like was that the staff couldn't match you for foundation. I would of bought more product if they could of matched me. That's the only reason for 4 starts not 5. But overall great experience and Natalie was so helpful. I will return and recommend her to others. read more

SEPHORA - Biossance Kit - Cosmetics & Beauty Supply Near Me - Concord, California

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Workers are not doing their job with compassion. I wouldn't shop from a place that doesn't make me feel pleasured. Won't come to this location. read more

Do yourself a favor and ask if Carsheala is working. She was extremely patient and very knowledgeable about makeup products that work for my skin tone! I tried to get help from another associate who I won't name, but she definitely seemed like she didn't want to be there. However, Carsheala was personable, sweet, and understood what I came in looking for. She made up for the initial bad experience. If you have medium to dark skin tone, it can be tricky finding someone who understands your needs. She knows her stuff, won't try to upsell you, and is super funny!! Thank you girl! read more

1st time coming to this location. It is a small location, but they were stocked with a lot of stuff. I stopped in for the holiday fragrance sale -- Josh helped me. He provided great customer service, super helpful and patient (I was unsure of which fragrance to get). There's not a lot of good customer service these days so I definitely appreciate when I come across it. read more

Was looking for help- she showed me were it was and said to find her if I needed anything. She was behind the register (another worker with her) so I stood in line. Got to the other associate and said I needed a tarte product but none on the shelf, can they look in drawers. She said I would have to wait until the line goes down. I asked if she can look up if she had it and she said I would again have to wait. I already waited. It's Monday at 1pm... 2 people at register, one doing an online order for someone else and 3 other customers needed assistance. When she told me I would have to wait until everyone in line is rung up, I said, never mind and walked out, so did the 3 others waiting for help. I know it's not that associates fault, management saying stay at register, but no one able to help any of us? It was a bad scene, tacky and could have been handled better read more

Bought a Dr Gross led mask for my sister 3 weeks ago when she returned it the Sephora in Concord Ca in La veranda center the gal behind the counter said I can't give you your 499.00 and change in cash back only a merchandise gift card. When she asked to Speak with the manager she said I'm the manager ?. So she and her friends drove to Walnut Creek and returned it no questions asked !!!! Shop At Sephora Walnut Creek , CA they have zero attitude read more

So, I used to love makeup, but I really stopped wearing it due to preference. But I finally budged and anxiously went into Sephora yesterday and tried to start my makeup journey again. So I asked to be shade matched and I was paired with not only the most SWEETEST girl ever, she also really made me feel comfortable while also spitting some facts about all the products I questioned. And I happily purchased all things she recommended oh AND she categorized my skin tone as "golden" instead of "yellow" like most advisers do! I felt so taken care of and comfortable and now I have my perfect makeup routine thanks to @ Carsheala!!! (If you guys go to this location, please ask for her! The most sweetest and best beauty adviser there!) thank you girlie if you see this! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Concord, California

This review is for Brandy Rock-she has done my make up twice now and is so amazing! She doesn't rush and she is very detail Oriented. She is also super sweet and gives honest feedback. read more

Your typical Sephora with a variety of skincare, makeup, and hair products. I've been here a handful of times and staff has been friendly with every visit. Sometimes it is difficult to locate someone for some help, but it is understandable as this location does get busy. This location is also smaller than other Sephora stores in the area, but still well stocked for the most part. Lastly, there is a huge parking lot avaliable as it is located at the Verandas, however, parking can be very tricky especially during the weekends. read more

i had a bad experience at this location a few months ago so ive been avoiding coming back but my friend wanted to. the associate that helped me pick out a product was really nice and i love what she recommended. thank u pretty! read more

Yesterday, I went into store to return a product I wasn't happy with. Sabrina was giving me an attitude/ kinda talk down on me because it's almost 60 days since the purchase date. But her attitude changed when I bought some products later that same visit, a little nicer. She didn't even know that the urban decay shapeshifter palette was half off this week and rung me up for full price the first time smh. I had to ask her to check for the sale price. If you work at Sephora you should know the promotions going on in store each day; this includes the store manager (she didn't know either). The upside for this visit is Brandy! She was super helpful and recommended primer, eyeliner and foundation for my skin concern. She gave me samples without making me feel bad about it. If upper management is reading this review she needs a raise, big time! I usually shop online but will come back to store just for Brandy's excellent customer service. Hopefully she'll be working there next time! FYI the Marc Jacobs ultra skinny gel fineliner Brandy recommended is amazing. You should try if looking for a smooth waterproof eyeliner. read more

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some girl named athena gave me the wrong item, i wanted a valentino COLOGNE, and she gave me the PERFUME. she was nice but she should've looked twice... read more