I had a really poor experience at MAC Cosmetics on January 4, 2020 at 6:30pm. I came in to swap for another shade that I purchased online, but the makeup artist was not friendly. She gave me comments like.. typical people with my skin tone would go for these shades -- and she would not further explain how these colors would be paired or etc. in depth. Once she helped me redid the transaction, I asked if she could recommend me a shade for a wedding event in the future. She passed on a judgement.. like "surprised" that weddings are still happening in 2021. At the end, she passed me one shade and I asked if I could have another shade to try. She said, "I've been working in the profession for 6 years, I know your shade". I find the staff's attitude very poor and very negative. I love make up and I've been buying from MAC Cosmetics since 2005 but this very experience with MAC online and instore has ruined it for me. I will not be purchasing from MAC in the future. I may be Asian descent, but Asians can have neutral, cool or warm tone -- we do not only have one colour. If the staff's having a bad day, don't ruin it for others. read more

My go-to store. Even though I live closer to the Oakridge location, I really love coming to this one. The ladies here are always so welcoming and helpful. They take their time with you to find the right colour or chat with you. I can even come into this store without any makeup and feel welcomed. Haha. read more

Staff are incredibly rude. I come in often as this is the closest location, I'm honestly disappointed​ every time. My friends and I have seen the staff bullying their coworkers and gossiping on multiple occasions. Bad environment​. read more

No wonder the high ratings, not just great products but the professional service and knowledge top notch, especially if you meet Taralynn...totally made me feel comfortable asking whatever, and most importantly, what I like haha Want to do something nice for the special half, their makeup service seems interesting, the 90-min makeup artist session for $110 seems like a deal. Always believe in paying for professionals, why re-invent the wheel lol. And u also get 20% off for 30 days, bonus. Like how their products made in Toronto, free from animal testing, and accept Amex. read more

I can't help but laugh at this. I was in there and two Asian women were at the counter talking. One looked at me and said nothing, but rather gave me what I consider to be a dirty look. I know I was dressed a bit slobby, not wearing any makeup and my hair was a bit of a mess, but honestly, that doesn't mean anything. I had just come from working out, so sue me! I gave them a smile and was looking at some foundation, half expecting someone to eventually come over and ask if I needed help. I didn't need help really, but considering I was the only one in the store, I don't think that's a crazy thought to have. But oh, no no. An Asian woman comes in after me and all of a sudden, both sales associates go over to help her! You know, I'm not new to Richmond. Born and raised, so I know how things work around here. I got curious as to what would happen so I moved to another part of the store and wouldn't you know it, one of the workers went over to where I was standing not even a minute after I moved and began rearranging everything. I hadn't even touched more than two foundation bottles and I put them right back where I found them! When I began walking back to that section, she bolted. It's hilarious to me in retrospect because I was willing to spend a lot of money that day, but I ended up spending nothing. They could have made a lot that day but oh well! It all made me feel super great. I'm never going back there as long as I live. I've received similar treatment at other stores (notably a few downtown), and at this point, I would rather order stuff online and not deal with the people who work at these stores. read more

Years later, every time I come in I always get consistent friendly service. I am always greeted with friendly smiles. They always know their products really well. I love their good bye section. I found this location had more selection than the Metrotown selection, including black kohl liners (stocked up) and concealers! And I love their recycling program. 6 products gets you an eye shadow, lipstick, or lip gloss. Note that the Bay locations only give you an option of lipstick. Always will comeback. Sephora does carry MAC now and often have 20% off sales, so I may not always buy at this location now but it is nice to know I can come here with consistent service the next time I do. read more

I went to this location yesterday and was very unimpressed. First the girl that "helped" me didn't know the product lines or how to be nice. She ended up getting someone else to pick my colour. Then when I got home I discovered she had given me the wrong foundation in the wrong coverage and the wrong colour. Can't wait to drive a hour back to return it. What a joke. Train your employees. read more

It's a small store in Richmond center. I appreciate how the sales staff aren't as pushy as the other locations.

i'm confused as to why people have such high ratings for this store, because when i went in i received the worst treatment i have ever received. actually, no, i can't say that because i was ignored the entire time. no one else was even in the store and i didn't receive so much as a "hello" from the two women at the counter, even though i said it first. maybe because i was dressed slobby (like, pardon me for being sick but needing a new foundation) they didn't think i was important enough to shop there but whatever. i had planned on spending a lot so sucks for them. as soon as someone else came in they both were climbing over each other to help them, whereas i was just in the corner trying out different foundation colours on my hand, waiting for a moment to ask for help. i decided that i wouldn't bother and took my business elsewhere. i haven't had the greatest experiences with mac workers so i think i'll just shop online or go to the store downtown. i would never step foot in here again if i saw those two working there. hopefully they're gone or if i go there again, they'll have other staff working. read more

I absolutely loved the makeover that I had for prom. Kim, my makeup artist, did such an amazing job and was very sweet. I loved my experience and I loved their service. Everyone made me feel comfortable and welcomed. i would definitely recommend Kim to future customers. She will take her time to make you look beautiful. I love MAC. read more