I was helped but a girl named Sanaa. She was fantastic. Fast, knowledgeable, and anticipated my needs without pressuring me at all. It was a great experience! read more

I can't say I'm surprised about the reviews about the Mac girls being rude because they use to be . Just went in to the new store recently with my mom and had a great experience with Melissa G. Use to stay clear of the Mac counter because of previous experiences but she was actually standing in front of the counter and smiled and invited us in so we gave it another chance . Knowledgeable , helpful , sincere and knows what she's doing . My mom looked amazing after she suggested products to fit her needs . She listens !! I'd definitely recommend her work . read more

Shout out to Christine who was working the 5 o'clock shift! She did an amazing job! I went in today, June 1st, 2014. Amazing customer service. Definitely recommend her! read more

I went in and was greated by a very nice sales girl Melissa B. She assisted me and was very nice and friendly. Sold me what I asked for and recommended a few other things that she thought I might like. Everyone seemed pretty nice there. I will be returning to purchase more Mac products from Melissa as I need to :) read more

As busy as the MAC counter was this weekend, Marissa G. displayed a high level of service even for my mediocre ticket item. After calling upstairs for the item she was out of, she proceeded to double check the inventory the gals upstairs said they were out of. Her on line search showed it was in-fact in stock and ran up herself to retrieve. I even took her suggestion to purchase two as she indicated it was an item that was often back ordered. Thank you for your efficiency and willingness to help. read more

blonde homegirl with the high ponytail had a atitude (april 27,2014) when my mom and i asked about the recycled program (where you recycled mac products you use up for a free lipglass.) we had 5 items and didnt know we had to bring 6... instead of saying sorry or trying to be sincere about it. she just straight up wallked away. the fuuu?! considering this counter is in nordstrom... you think just in general you would get great customer service. hell no, whatever this whole counter needs a face lift including blondie. esp the reviews it gets for bad customer service- ill stick to online or the manhattan village's mac counter in macys read more

I would like to post a review about Nordstroms and their bad customer service that I got there. I recently went to Nordstroms MAC to get my makeup done for my birthday. I actually had an appointment there with Ana S, but unfortunately I was late to the appointment and she already had another client. She's honestly a very sweet person. She has great customer service skills. Anyways, the counter manager told me that Hugo will be taking over my makeup since I was late. She promised me I would be in good hands since all MAC makeup artists are all well trained and qualified. So I get to MAC exactly at 6:30pm. I walk up to a sales associate named Rosie & ask her where Hugo is because I have a makeup appointment with him. She responds to me by pointing her finger saying "He's over there." Now, that is SUPER RUDE. Instead of walking me over to the Hugo (Mac Artist), she pointed at him with such attitude because she was too busy texting on her phone & chitchatting with her coworker who was standing besides her. So then I replied to her saying "Where?" And she saw that I was a little confused by her response. She realized she should walk me over there because i looked upset so she decided to finally walk me over to him. Then I get introduced to Hugo. I tell him that Im here to get my makeup done by him and he doesn't even say "hello, how are you" and he doesn't even smile at me or welcomes me. Instead, he gives me an unwelcoming look and says "okay have a sit on the mac chair and i will be with you in a second." So I go and have a seat there, time is ticking & 35 mins have passed and he still hasn't came to me to do my makeup. So Ana S, looks at me and asks me "is anyone helping you?" And I say "Hugo is still not here and Im still waiting and my birthday party is at 8:30." It was already 7pm. So then finally Hugo comes up to me and asks me "What will you like to get done" so then I show him a picture of what i want to get done. He looks at it a little confused & says "he's gonna grab his makeup tools for me and get back in a minute." I wait and 10 mins pass and he doesn't come back so I ask Ana S, where he is? And she says "Oh he left to get another makeup artist for you because he can't do what you like." So isn't that kind of stupid because MAC artists are supposedly suppose to know everything because they are well trained, qualified or certified? And the fact that he left without letting me know was disrespectful. He didn't even tell me that hebcant do it. That's super rude. Now a another makeup artist named Melinda comes to me and says she will be taking over. So I look at her and say "okay this is what I would like to get done." She gets her stuff gathered and starts doing the makeup on my eyes with the eyeshadows. I kept looking at my makeup after every 5 mins to be sure she was doing it right. I look at the mirror and see that my right side of the eyeshadow was kind of messed up because the line was cricket so I told her it was messed up and if she can please fix it politely. She glares at me and says "I think it looks fine, to me it looks exactly the same." So I kind of get hesitant and I didn't want to annoy her so I get quiet. So she continues to do what shes doing on my eyes and im so frustrated and paranoid because i had a birthday party where over 50 people were coming. So i open my eyes and look again and it doesn't look professionally done so I ask her politely again if she can fix it and she glares at me again and says "Oh Im not gonna do it again, it looks fine to me so Im gonna do your eye makeup and leave." Can you believe this? How can a sales associate at MAC say "Im not gonna do this again or fix it because it looks fine to me." So I say "Im sorry I didn't mean to annoy you." And she looks down and ignores me. Okay what the heck? Im apologizing to her for requesting her to fix my makeup but actually she should have been the one to apologize to me. She should have said "No you are my customer, your not annoying me at all." But she just straight out ignored me. My eyes were closed while she was doing makeup, so when she was done, I opened my eyes and I didn't see anyone in front of me. She was GONE! She literally took off and vanished. I looked around to see where she went but couldn't find her. Then, the MAC counter manager walks upto me and says "Hi i will be taking over your makeup." I just look at her , then i look at the time and I realize it's almost 8pm and i had been at mac since 6:30pm and all i had gotten done was my EYE MAKEUP. Seriously this was ridiculous. I mean the only person that was actually good to me that day was Ana S and the counter manager. I had told the counter manager how late I was and I couldn't stay. She kept asking me to stay because she felt bad and wanted me to leave with full service. But I had no choice but to leave. I was really hurt and I almost was going to cry so I stepped aside with counter manager and told her what her employees did. read more

Never been make up shopping with my wife before. But she stopped by to get one item from the Mac counter. Ingrid helped her with what she needed. And she is AWESOME!!! She is such a good person. Very easy to get along with. My first time make up shopping. And she made it fun for my wife and I. She helped her out like she was going to spend a million dollars. We didn't quite get to a million dollars. But she went in for one item. And more than an hour later. She came out with at least 10 items. I definitely recommended coming here. Get help from Ingrid she is very helpful and knowledgable in her line of work. She is the type of person that you want to be around and don't mind spending money. Very down to earth person. Because she teaches you and makes you feel comfortable with your purchase. Everything she recommended my wife purchased. Great job Ingrid. Thank you very much we both appreciate it. read more

I wouldn't recommend anyone going there , makeup artists that work there are very unprofessional one of them poke me in the eye with brush while doing my makeup and talking to her friend. She didn't even said sorry.... read more

Melissa Gonzalez did a great job! Loved my makeup. Super nice and helped me pick out my makeup

Okay so the customer service wasn't bad, I stood there for a second and she came over right away. However, the color match is terrible!! I thought it might be okay and it would oxidize or whatever a little and match my skin tone but no, it's still too light for me! Like obviously so! I can't tell if it's the powder or concealer so I'm testing each out on either side of my face so I can get an exchange ASAP. read more

Exceptionally Amazing I must say I've been to the other makeup places and it just does not compare to the quality of work that these artists do at first I did read the reviews that were negative but then after looking into it, it seems that they just like to complain. I took a chance and decided to still visit the mac counter and I was pleased. I was helped out by a girl whose name I do not recall but starts with C or Z and as well as the gentleman there whom I believe is Hugo while interacting with him I showed him what I had in mind and as he did it I came to realize that i did not like the look i had chosen. I entrusted him from his own professional opinion what would look best and after he asked about what I wanted to go for (dark look, soft, hard lines etc) He created a most majestic makeup that I fell in love with. So going through these reviews I dont agree with some of the hating trolls, if they dont like it or complain a lot then they must he an ugly person inside no amount of makeup can fix that. Also, during my visit there I noticed other associates that were doing makeovers and some that were assisting others, I must say they provide great service. Having worked in customer service in my past and now being part of a high end fashion talent scouting agency, I will be referring people to that team, may even consider hiring a few of them for any future events we may host. Overall awesome job Mac you have a great team. read more