They: -Arrived on…read moretime -Diagnosed the problem with the oven and gave me options -When I asked if it was worth repairing a 15 yr old stove said YES -worked fast (although he didn't seem hurried, just efficient) -petted my dog and showed me a picture of his kitten! Really recommend

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

We had a technician come out June 12th, let us know that our dishwasher needed a new panel and…read morewould be in touch with updates. Even left the business card magnet. I have called, texted, left voicemails over 10+ times. I have received zero response from anyone. This company was contracted by my home insurance Fidelity National Home Warranty. I have involved them as well and all they keep saying is they are waiting on a report from a technician in order to determine next steps. It is now June 28th. Both experiences have been terrible. Neither company responds, calls back, or has a number of email for an escalation team. terrible experience with both paying companies.

Just the VERY BEST! I would recommend ADOCT for any and all of your home appliance repair needs…read more Stellar customer service (office staff and techs) ,very prompt, knowledgeable, and reasonably priced. Plus, family owned and operated and you know we like to support local in the ATX! I have a second side-by-side refrigerator/freezer that had a faulty/leaking ice maker and the ice dispenser flap on the door had ceased working. After having FOUR other companies out - yes! IKR?! - who could not assess the problem, brought the wrong parts, and one who left the unit disassembled and just never came back ADOCT had everything back like brand new in two short visits. THANK YOU SO MUCH! Ice ice baby!

I went through Yelp request a quote and was pretty impressed with the whole experience. I ended up…read morewith Appliance Ace because I wanted to work with locally owned and operated businesses. Fast and professional service. I had a leak in my washing machine and he checked everything in detail and did several test washes. Now I have a piece of mind and with his advice I haven't gotten any leaks since. He did a great job explaining what he was doing and looked prepared with all of his tools. The inspection fee is the same as everyone else which is $85 and can be applied to labor if you want to fix it through them. I will definitely include them as my list of goto repairs for appliances. Thank you!

Alex is so kind and easy to work with, he's helped me twice now with my gas stove and didn't try to…read moreupsell me on an expensive replacement part when it wasn't necessary. Highly recommend.

Prompt response time, good service with warranty for 3 months if something breaks. Would recommend.read more

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

Needed a washer gasket replaced as it had gotten really moldy from years of use. Abdul was the ONLY…read moreperson to actually give me a quote without needing to do a "diagnostic" and charge a fee first. Appreciate his fast response and he repaired it fast. This was for a business and he was able to work within the hours I needed. Thanks again! Highly recommend!

Abdul went above and beyond with our over-the-range microwave install! From the moment he showed up…read morehe had a confident, calm and expertise demeanor. We had dismounted our previous microwave but needed assistance installing the new one. Abdul had the same right tools and knowledge to get this done--and then some! He responded quickly and was able to complete the job the next day. Will utilize his services in the future!

Pasha was great - he did a thorough diagnostic and was able to order the parts for my old…read moredishwasher. Excellent communication - and repair. I'll definitely be calling him back for any other appliance issues.

We have a laundry room at our complex with several old washers and dryers that hadn't been…read moremaintained for several years and we were worried that they would all need to be replaced. Pasha got them all back up and running and for a fraction of the cost of new machines. Polite, punctual, and excellent communication. Can't recommend Pasha and PMA Home Experts enough.

THIS COMPANY DOESN'T EVEN DESERVE 1 STAR!!!!…read more We called this company to come out and look at our dryer. They sent a representative out to look at it and told us that is was the control panel. He then said he would FedEx the part over night and would be back the next day. He then said he needed for us to pay for part of the part right then and then pay the remaining once it's fixed. Well, needless to say we haven't seen him since. This was back in September. We have tried calling John and the company that sent him to our house. We have gotten the run around time and time again. Now the representative that came to our house has changed his cell phone and refuses to refund our money. Since all of this we have look the guy up and found several mug shots on him. He is wanted in Williamson County for more than just what he has done to us. I would not use this company if it were the last company around. I would suffer with no dryer than have this company rip us off and then send a crook to our house. Oh and when you schedule an a appointment they charge you $50.00 to reserve your spot. THIS COMPANY IS A FAKE AND A MAJOR SCAM. When you enter the address to try and drive to it the business is no where to be found.

I made an appointment to have our refrigerator looked at, as it stopped working. Henry said I…read moreneeded a card on file. I didn't have it on me at the time, so I called back and left it with Alberto. Both assured me that our card would not be charged until a repair man came and we signed a receipt of consent. I repeatedly made sure of this. At this time I asked to get a rough estimate for repairs. Alberto told me Henry would call me back. That never happened. I woke up this morning to charges on my account. I called last night to cancel the appointment as we decided to buy a new fridge. How is a charge even warranted with no service? I immediately called and got a million excuses as to why my card was charged. Gabby a manager assured me the funds would be returned to my account immediately. An hour later when they weren't, I called her back. Now she says 12 hours. During this call, Ben called from their company called to assure me a refund has been given and it will take 3-5 business days. How does no one at this company know what's going on? I got every excuse from we put a hold on your card for the appointment, to it was incorrectly charged and said the tech actually came to our home. This company is very disorganized and blatantly lies to customers. I'm still trying to fight for my money back for a service that never happened. A service that not only didn't happen, but one that I cancelled. Not only was it their mistake but I had to jump through hoops to get it returned. Gabby hung up on me and I tried calling Alberto back to inform him that my card was a charged. He tried screening my calls and conveniently changed his name to "Albert" not Alberto for the day. This must be a killer place to work, you can yell and hang up on customers after making large mistakes, be very unprofessional and makes excuses all day, and still have a job. Must be nice to get paid for doing your job so terribly. Avoid this place at ALL costs! Cheaper and easier to buy a new refrigerator instead of getting scammed by these guys. And god help you if you need customer service!

Did another service with Richard and he got our dryer fixed along with our vent cleaned. Was on…read moretime and affordable. 10/10

Responsive, friendly, knowledgeable and got the job done quickly. Val and Richard were great. They…read morecleaned dryer vent, and installed a new outside cover to the dryer vent. Bonus they also caulked and sealed the vent above the oven/microwave! Great prices too. Thank you guys!