I've gone to them twice now- first time bc my computer kept crashing (turns out it had too much cat…read morehair in it), and second time bc I downloaded something malicious. They were able to get my computer back up and running within the same day both times. I like that they take the time to explain what they're doing and why. I really, really appreciate them. Highly recommend.

We've been going here for years and are so grateful we found them. Tino and Elijah are amazing!…read moreThey are so knowledgeable and capable at what they do. They use every possible avenue to find the solution to your issue. And they are both so nice and friendly. Every person who walks through the door is important to them and are treated with great customer service and interest. I can't say enough good things about this business, truly.

The last PC I owned was powered by a 980ti running Windows 8…read more I've been thinking about building a new PC for years and decided to finally do it. I spent a couple weeks gathering all the components I've been eyeing and made the pilgrimage down to Micro Center (in Tustin) to take advantage of a great MOBO/Proc/RAM bundle. The last time I built a PC was in 2008 and at this point in my life, I just wanted an expert to help me get everything running and optimized. Gar was that expert. This guy knows his stuff and I couldn't be happier with my (first) experience at Helix. He runs the shop by himself and is clearly a lifelong PC enthusiast. It was really cool to see all his customers more 'aesthetic' builds that were in progress. I'm old so I wanted something with as little RGB as possible (haha). He even has a mini museum of PC components from decades past on display which really sent me down a VERY nerdy memory lane. He put together a 9800X3D / 5080 air cooled monster and everything runs perfectly. He optimized Win11 and walked me through everything he did when I picked up the machine. I would consider his shop a unicorn in 2026. Physical location. Passionate business owner who is offering top quality service in a niche industry. Fair prices.

I had been experiencing thermal issues with my new i7-14700K build and decided to bring it to HeliX…read morePC after seeing all the positive reviews. Garnik, the owner, exceeded every expectation. I dropped off my PC at 10 AM and he had it completely diagnosed and fixed by 3:30 PM - same day service when most shops would have kept it for days. But what really impressed me was how Garnik actually took the time to explain everything instead of just doing the work and handing it back. He didn't just slap on new thermal paste and call it done. He properly reapplied the paste, then noticed my fan configuration was all wrong and moved everything to the correct CPU pump headers and fan headers. He walked me through exactly what was causing the thermal problems and how he fixed them, then stress tested the whole system right in front of me so I could see it was running properly. Garnik was super knowledgeable, friendly, and got everything done way faster than I expected. It's honestly rare to find someone who knows their stuff this well and actually takes the time to make sure you understand what's going on with your build. If you need PC repair, building, or troubleshooting in the area, definitely check out HeliX PC. Best experience I've had with a PC shop hands down. Will be coming back for sure!

10 Stars for Andy at New World…read more I delivered a laptop to Andy at New World Mac that still have coffee draining from it late one (sad) afternoon. Andy diagnosed, cleaned and had that newly cleaned laptop back to me next day early in the morning. I don't have enough great things to say, other than if you're a clumsy Mac owner, he's your man.

Always had the best experience with Andy! Been having him repair my Macs for over a decade and it's…read morealways been a professional, honestly done job. 10/10 recommend.

He took two of my broken identical Eizo monitors and combined them into one working monitor. What a…read morefeat!

I woke up one day to my nine year old baby sick. I panicked…read morewrapped it in a blanket and rush it here; my pride and joy was in his hands for a week. I tossed and turned all night until I heard back soon after; everything was gonna be alright! Flash forward today in just a week I am reunited with my laptop and her new keyboard. I am forever grateful!

This Guy Is the Mac Whisperer (and Probably a Jedi in Disguise)…read more So here's the deal: if your iMac suddenly pulls a "Broadway blackout" and leaves you staring into the void while your life's work hums faintly in the background, you need Tommy from MacMyDay -- not tomorrow, today. Tommy showed up like a scene-stealing character from a tech-comedy crossover of Superbad and South Park (minus the profanity and teenage chaos). He was upbeat, wicked smart, totally honest, and not once did I feel like I was being hustled, upsold, or dragged into a 14-step "tech enlightenment program." The man is a tech guru meets philosopher, with a little bit of music producer and friendly neighbor energy thrown in. He didn't just assess my ancient iMac (which, bless it, had finally gone to the dark side -- literally), he walked me through realistic, budget-friendly options to rebuild my setup without making me feel like I had to sell a kidney or join a startup. His advice? All tailored for me, not some one-size-fits-all checklist. And he made it fun -- yes, fun -- to talk about external drive casings and system upgrades. Tommy is observant, kind, and thinks like someone who's been in your shoes -- which means you walk away feeling heard, helped, and way less freaked out about your tech. Also, 10/10 for vibes, conversation, and not being a robot. Seriously, just call him. It's rare to find people like this in any field -- much less one where trust, data, and your digital life are on the line. Five stars, because 10 stars isn't an option.

I have had Tommy with MMD help us with our Mac's going on 10 Years and he is the Most Knowledgeable…read moreand Reliable Person I know when it comes to MACS. We just had issues with an Older System and while out of town he got back to me and help us out over the phone until he's available. I highly recommend him when it comes to anything MAC or Apple!

(Shopped 06/02/26 TU @ 3:30pm & Delivered/Installed 06/09/2026 TU @ 4:30pm): The best buy in town…read morefor a TV was during this particular long Memorial holiday weekend! I found myself at Best Buy's Burbank location doing research on TVs for a newly-acquired investment property. I've generally been a fan of this brand over the years when the only other competitor was Circuit City, but now places such as online behemoth Amazon.com and national brands Costco, Target, and Walmart vied for the public's electronic entertainment money. This was my last place for research after I first checked online and then visited several brick-and-mortars. Whether I was exhausted, the selection seemed better, the service was helpful, and the prices were competitive (all of these were true), I ultimately landed here to fork over my money. From start to finish, was this the best buy I hoped for!? PURCHASE(S) Samsung 55" Class M8OH Series Mini LED 4K UHD Samsung Vision AI Smart Tizen TV 2026 ($599.99): A beautiful TV with nice black screen color, very good sound before the soundbar, and I loved Samsung products which I can also sync with my mobile phone. I only wished I bought the 65"; I mismeasured - oops! Rocketfish Tilting TV Wall Mount For Most 32"-90" TVs Black ($89.99): This was the least expensive standard option and seemed to be the right choice since the TV was going to be stationary. TV Basic Mounting 55" Or Smaller ($179.99): Honestly, I felt paying for this installation at about 30% of the TV cost was outrageous, but as I observed the two technicians, I don't think a friend and I could've done as good of a job or within the time it took them to do it - c'est la vie. Samsung B-Series HW-B650F 3.1 Ch DTS Virtual X Soundbar Black ($249.99): This provided a nice cinematic surround sound listening experience with a wireless subwoofer for more bass. I was skeptical about the extra expense, but I felt it has made a difference in sound quality. Insignia Rear/Bottom Soundbar Mount For Wall Mounted TVs Black ($24.99): A simple enough piece of hardware that cradled the soundbar underneath the TV for more volume. Soundbar Setup ($99.99): Might as well have a "professional" handle this, but it seemed easy enough when I watched it being installed. Home Delivery (COMP): Normally $99.99, I couldn't recall if it was waived as a holiday promotion, or because I spent a certain amount. Whatever the reason, I gladly accepted it! Best Buy Foundation Donation ($5.00): For the benefit of youths in underserved communities, I believed in supporting their educational and career goals. Electronic Waste Recycling Fee ($6.00): Who exactly got this money!? SERVICE I was approached by a male salesperson who calmly took the time to explain the differences between a few TVs I looked at, helped recommend the additional hardware (he sold me on the soundbar), and talked me through everything. On delivery/installation day, two friendly Geek Squad technicians arrived timely enough within the delivery window (the text updates were acting wonky), they courteously wore covers on their shoes as they rather easily and quickly unpackaged, installed, and tested everything, One offered a quick tutorial on the remotes of the TV and soundbar. They were done in about 45 minutes - thank you! PARKING (FREE) Located within the large outdoor Burbank Empire Center, there were plenty of spots shared among several other businesses - 'nuff said! ATMOSPHERE, DÉCOR, AMBIENCE A big-box high ceiling warehouse style layout with one level. There was plenty of merchandise throughout the sectioned floorplan and within many aisles while ample space was given for carts and customers. Promotional posters and such were throughout as you would imagine. Minimal natural lighting came through the front glass windows and doors while a ton of electric soul-sucking fluorescent ceiling lights filled in the rest. There were plenty of TVs (only for display purposes) while Top-40 music played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL At the very least, Burbank's Best Buy location contained what I was looking for on this trip, so I was happy and would consider another visit if needed. The store itself was bustling with customers for holiday deals and an approachable sales staff. They basically carried all the major name brands in appliances and electronics, so do your research and find what you want. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $1,326.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS

BUYERS BEWARE -- BEST BUY MARKETPLACE…read more I purchased a laptop in April through BestBuy.com, believing I was purchasing it from Best Buy. I later learned that it was actually sold by a third-party seller through Best Buy Marketplace. Now the laptop is having problems. I brought it to Best Buy for service, and despite being a longtime My Best Buy Total member with protection coverage, I was told Best Buy will not cover or service it under my protection plan because the laptop was purchased from a Marketplace seller. I spoke directly with Leo, a manager at the Burbank Best Buy, and was told this is not simply a decision being made by that individual store -- this Marketplace policy applies across Best Buy. That is the problem consumers need to understand: Just because you are shopping on BestBuy.com does NOT necessarily mean you are buying from Best Buy -- and the protections you pay Best Buy for may not apply. I had no idea when I made this purchase that I was buying from a third-party seller or that Best Buy would later distinguish the purchase this way when I needed help. Best Buy allows third-party sellers to sell products through its website and shopping experience, but when there is a problem, customers can discover that Best Buy does not stand behind those Marketplace purchases the same way it does merchandise sold directly by Best Buy. Before purchasing ANYTHING on BestBuy.com, check who it says "Sold & shipped by." If it isn't Best Buy, understand that you may not receive the same protection or service you expect from Best Buy -- even if you're paying for My Best Buy Total. In my opinion, this is a terrible example of corporate greed: Best Buy benefits from allowing third parties to sell through the Best Buy website and brand experience, while customers like me can be left without the Best Buy protection we believed we were paying for. I wish someone had warned me before I spent my money. Now I'm warning other customers before Best Buy steals from them like they stole from me.

If you are in the mood to deal with incompetent, ill informed and clueless employees, this is the…read moreplace for you. I called last night to confirm they had a specific product before I drove 45 minutes to pick it up today. The girl I spoke with said they had it, but refused to give her name so that I could document who I spoke with. When I arrived, lo and behold, they had no such product. Beyond frustrating.

While picking up a package at Office Depot we had the pleasure of meeting the store Manager…read more"Conrado" he was very efficient, and managed the store with a firm but knowledgeable manner. The store is dated, but has everything you need for your home or office needs. The location is perfect and has plenty of parking. I love this store.

This review is long overdue. Gotta love Adam. Very helpful friendly and an overall great guy. I…read morehave sent so many of my friends over here to have there Pcs and Macs fixed. Adam is fast friendly and reliable.

Amazing customer service with highly knowledgeable staff. Their upfront pricing is transparent and…read morefair. For any computer-related issue, they're a reliable go-to.