I've been to many Macy's stores in various malls. This one by far is kept the nest compared to Delamo and the Galleria South Bay. The only complaint I have is in the formal aware for women. The Jones in the clearance rack is a mess. However, the prices are great. Service is great at this location as well top-notch read more

Last visit 03-26-26. Came with one of my bros to buy one of his kids some shoes. The young lady who assisted us in the preschool section was very helpful. Even though he decided to go somewhere else, he felt like he was still getting a good deal for the price of the 2 shoes he wanted to get for his son. read more

Macy's - Department Stores Near Me - Cerritos, California

Omg I haven't been in the store in years, I usually buy on line... but today I decided to come in person. The show department is great, very attentive and friendly. So happy I found my favorite show brand here Fitflop. Thanks for your help, sorry I didn't get your name. Glad I came in today love my shoes. read more

Macy's - Platform wedge heels by Fitflop - Department Stores Near Me - Cerritos, California

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Needed to kill sometime and my husband needed a suit for a wedding. We went here and Marieta helped us. She was very friendly and helpful. My husband needed a different size of pants and she called another store and they had it. So they put it on hold for us to go pick it up the next day. Everything on sale for 50% off, which was a nice thing. She did push trying to get a credit card a little bit as you could save a lot of money. But my husband and I are both had many credit cards in the past and we just don't get them anymore. read more

I went into this Macys and I was pleasantly surprised. Recently the chain has spiraled downward with stores poorly maintained and looking like a bargain basement clearance center. This location is very well maintained. What gave me a moment of pause was that they have a toy section named Toys R Us. This nostalgic moment in store prompted me to write this review and give it 5 stars. read more

Macy's - Inside Macys - Department Stores Near Me - Cerritos, California

The escalator was broken, bathrooms smell. The beauty section always feels crowded/clutter with all the stuff they stuff in a tiny section. read more

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Greg at the Macy's perfume counter is an absolute professional... and apparently a mind reader. This was actually my second time getting help from him (he helped my wife and I about two years ago), and once again, he nailed it. After a quick look at me and a short conversation, he somehow knew I was looking for something powerful--the kind of scent that makes an impression without trying too hard. He confidently guided me to Devotion by Dolce & Gabbana for my wife, and it was a home run. No pressure, no guessing games, just straight-up expertise. The man clearly knows fragrances and knows people. If you ever find yourself overwhelmed at the perfume counter or trying to pick a scent that actually lands, do yourself a favor and ask for Greg. You'll walk out smelling great and feeling like the decision was way easier than it should've been. -C&J read more

I just want to thank and recognize what an outstanding sales rep you have in the Sunglass Hut. Brandon was so kind and extremely patient and very helpful with my mom who is handicapped and suffers with dementia. Macys/SunGlass Hut needs to give this guy a raise and honor what an outstanding person they have working for them and for their customers! Brandon is a 5 star employee! read more

Absolute BullShi!!!! We were encouraged to open a new account which would result in a 30% discount if all items bought if we opened an account. So we spent about $1,100. Once we got the bill it showed less than the $330 in discounts. I called customer service and was told the new account cap discount was only $100. I told her that was not told to us at the time of the purchase. In fact we were encouraged to buy more due to the current discount and the extra new account 30% discount. I told them that was deceptive marketing and we would not have bought all the items we did if we knew that. I asked for a supervisor was repeatedly told the same info the I was finally transferred. After a 10 minute hold the supervisor got on the phone and disconnected the call. TERRIBLE CUSTOMER SERVICE AND DECEPTIVE PRACTICE!!!! Less than 1 star service. read more

Giselle at Macy's Pandora was absolutely amazing. Great customer service and a delight to work with. Thank you so much. I will definitely go back. read more

Holiday store rush at the mall can be crazy but Dayna and MariaJose "MJ" made our experience at the check out amazing! They went above and beyond to help us the day after Christmas. read more

I bought a Levi's moto jacket here a few years ago. I paid for it in the store and they mailed my size to me. I really loved wearing it until it started to shred. First it bubbled and then pieces started falling off. I believed that since they mailed it to me, they would find the order, but I was wrong. They wanted a receipt, which I didn't have. This is so disappointing. read more

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I'm shopping for some makeup and decided to drop by the makeup department at Macy's. A make up artist by the name of Laura approached me and led me to the right direction. She was kind and knowledgeable and knew her stuff. Her customer service was top-tier. I got her card and to say the lease I will be back and will be purchasing from her. read more

Be aware of the Perfume department I made a pre purchased for $253.16 for a Dior perfume and lotion with the amount I qualified for a beautiful Dios cosmetic bag and cute other Dior samples that was also package in the Dior box Today I came in excited to pick up and the lady's at the Perfume desk told me that I needed to pick up.my Perfume in the customer service desk . I walked over and the Male representative really professional and nice told me they should have it . I walked over for the 2nd time and they said ok let's check the book I provided my email receipt, credit card and ID they didn't look at once. They finally told me they found me and to wait a minute while they went to get it for me . When she came back she just handed it to me she wanted me to leave so I put the bag down and check the box if everything was there . Wow I was suprise there was not gift instead a Kate spade red cheap small coin bag. I nicely told her this was not the gift I was told and had put inside the Dios box . She immediately told me will just refund you and I told her no I want the Perfume and the gift that was here . She immediately had a negative condescending attitude and she said we will just refund it and she did without me signing anything. I honestly feel one of them stole my gift and replace it with a Kate spade . I love Macys but how did this happened read more

Today I went to purchase a foundation from Lancome and this associate mean Jackie/Jacqueline was amazing and she had best customer service. She made my day and she was very helpful and I love that. Thank you Macy's at Cerritos mall thank you Jackie for the best service I will be Recommending my friends to shop there and to ask for Jackie she's amazing and gorgeous. Thank you. read more

I came here with my mom the other day to return a product. I was so surprised to see how quick the transaction was. They didn't even ask what was wrong with it. So in less than 5 min we were done with the whole returning situation! The cashier did check what was inside the box, just a quick glance. She was also super kind and welcoming. Definitely recommend them! It's nice when the returning process is nice and easy! Note we did have our receipt, so experience may vary! read more

I went shopping with my friend and I had her son with me. The kids one years old. I wish I would've got a video of him doing it. I gotta say the kid has a nose. Usually, I always stop and let them smell the flowers. Today looking for colognes, I kept letting him smell all the colognes seven out of 10 he picked the same Fragrance I did. He helped me pick out the way the YSL Cologne . You just never know. read more

Macy's - YSL cologne check - Department Stores Near Me - Cerritos, California

I was very disappointed with my online order: I had paid premium shipping for two day delivery but all three items in my order arrived at staggered times. I actually ended up going into the Lakewood department store to make a purchase. Today was returns day and I'm happy to report: The returns and customer service is moved to the first floor right at the main entrance from South Street. Today I was helped by Rocena and Rashid, it needed two people because I was not returning all the items. Bottom line is that each package needed to be returned separately in order for the premium shipping fee to be likewise refunded. I have to make time to really shop and try on clothing. So I'm not using online ordering again. Mother's Day is next weekend and there are a lot of discounts being offered on so many items. If you're willing to spend that time, I think you'd find what you need. They don't really have "fast fashion " so I don't do a lot of clothes shopping. In that sense, the prices paid are worth the longevity of the clothes. I just need to lose some weight to like trying on clothes, lol. read more

Haley went out of her way in search of something I've been looking for for 20 minutes and she found it for me. Props to her assistance and service although she was not assigned at that specific section and time / just so happens I stumbled on her. Thanks Haley. One thing is the fitting room's closed and I did not want to deal with the crowd on the other side. Also, for some reason I had challenges looking for my size in any if not all brands. I'm an in and out shopper, don't want to waste time trying on different ones. Once I see online what I want, I'd get it and go. I've always hated mall shopping, been an online shopper since Amazon started. Not a bad experience after more than a decade of not going to the mall read more

I don't normally shop at the Cerritos Macy's as it's always cluttered and unorganized in appearance. I shop Macy's Lakewood as it appears more organized and not cluttered although Macy's Cerritos Mall is safer and more upscale than the Lakewood Mall. Today I purchase Levi's and underwear in the men's department in Cerritos. Due to the clutter and the clothes that were thrown everywear I could not locate my size or denim color. Getting ready to leave, a Macy's employee, Marieta, (10) help me locate what I was looking for. As a result I bought more than what I came to buy. She was very helpful, polite, and friendly. Because of her I spent $$ at Macy's today. I believe Cerritos Macy's looses many sales due to their cluttered look but then gains some due to employees like Marieta (10). Sincerely, Greg read more

I visited this Macy's because I was looking for smart casual apparel for my new job at an office. Macy's always seems to have sale signs littered throughout the store, usually 40% off at least. This is ultimately what drove me to Macy's in the first place. My recent experience here has made it so Macys will be the last place I shop if I need anything. I went through the clearance area first, which was so strewn with stray clothing it looked like a damaging earthquake had struck the building. Everyone was stepping on merchandise lying on the floor, covering the entire carpet pad with men's dress apparel. It was evident nobody had picked up the clearance area for at least two days or more. After moving onto the main apparel pad, I saw the anticipated 40% reduction signage and grabbed all the shirts I liked from the two racks in the photos below. What a deal! Or.....so I thought. Upon scanning the prices at a kiosk, I noticed most of these items were full price. I asked a nearby cashier if the items were on sale, and I was informed the items were indeed full price; however, the prices would be reduced to honor the signage, especially as a measure of good customer service. Expecting this promise to be the case, I continued shopping until I was ready to checkout, visiting a different cashier this time. This is where we had major trouble. The cashier told me that all of the items I had were full price, and it was my fault that other customers placed these items on the racks. The fact there was any signage identifying these brands in writing had nothing to do with it - this cashier absolutely refused to adjust the prices. She even had the audacity to walk over to the Ocean Club area to tell me that absolutely none of the brand was on sale. Why are any of those signs posted, saying anything is 40% off? On top of it all, it was the demeaning attitude of the cashier towards me, assuming I am unaware of how retail works. After handing it all back to the cashier, thereby losing Macy's a sale of at least $200, I went over to Sak's Off 5th and found everything I needed for three-quarters less than what Macys was charging. AND Sak's Off 5th was actually clean! Macy's, please review price accuracy laws. Your associates' incompetence and rudeness are costing you. read more

Macy's - Price accuracy discrepancy #1 - the cashier informed me that none of this brand is on sale, and would not reduce the price. - Department Stores Near Me - Cerritos, California

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This Macy's store has been here for a long time. I remember when we registered for their wedding registry over 20 years ago. The store doesn't seem to have changed that much since that time. Unlike the rest of the Los Cerritos Center, this Macy's seems pretty much the same. Yes, there has been remodeling since we first came here over 20 years ago. Still, they seem a bit outdated compared to the rest of the mall. Stopped by recently to purchase a gift for the Mama n'law. Service was good. Prices were a bit higher than the competition, but still fair. Nice that this Macy's is still here after all these years. Hopefully, they will continue to be here for a long time to come. read more

ZERO "0" stars ! ! ! What a HORRIBLE customer service! I've been on the phone trying to talk to someone in the mattress department. it's been 50 minutes and even tho I called another department to ask to speak to a supervisor. SAME THING! NO SUPERVISO TO BE FOUND! Maybe they are all chilling together ignoring their customers and getting paid while doing so! I MISS WHAT MACYS USED TO BE! read more

Macy's - This are all the calls I've made to Macy's in Cerritos. Horrible customer service. They just ignore their customers! Zero stars! - Department Stores Near Me - Cerritos, California

WHAT A FREAKING DUMP! Macys was once considered a bit of a high end store. This Cerritos store is the WORST! Packages are ripped open. Racks are a mess. Bathrooms are DISGUSTING!! This is so sad! read more

Aside from it being super busy due to the holiday shopping they have multiple registers open and the young lady checking if they have the requested shoe sizes was working pretty quick and friendly. Parking was crazy but it's the holiday season so can't complain. read more

Macy's - Department Stores Near Me - Cerritos, California

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It's just like every other Macy's out there. The clearance rack is my favorite part but it feels like the men's sections clearance area at this particular location is worse than what it used to be years ago. I prefer the men's macy's at south coast plaza. They have the most clearance items ever! read more

The guy at the register In the shoe department clearly didn't want to be there and his customer service was a clear sign of that. 4/08/23 at 5:45. read more

I took a drive to Los Cerritos Macys today to go to the women's to look for a dress to attend a friends wedding. I was inside looking at dresses and the entire time I see employees and other customers walking by me laughing and snickering since I am 5'10 and easy to be seen while on the floor. I take 3 dresses into the dressing room and none of them fit. I get dressed and take the dresses out of the dressing room and give them to the employee who was waiting near the retuned merchandise rack. I asked an employee where would the dresses would be located for size 1X? The employee tells me they're all through the racks on the floor. I said "thank you" and I walked out. I was on the floor for a good 15-20 minutes and checked most of the dresses on the racks and I only recall seeing one or two dresses in a size 1X. I walked out and took the escalator back to the first floor and I left Macys. With today's experience I can see why some Macys stores has closed. There is no Customer Service. I'm sure if there was a dress available in a larger size I'm sure someone who was willing to assist me could had said we can check online. Forget it, I'll go to Nordstrom tomorrow. I'd give Macys zero stars! read more

Ok I'm having a problem as I'm typing this. I bought my fiance engagement ring here. When we fist bought it. It was a size 7. My fiance said it was too small. So we took it in to get sized to an 8. Come to find out. Size 8 was too big. So we took it in again for 7 and a half. I kept telling my fiance to be patient. Just to get there today. Thinking 7 and a half was going to be perfect. To my embarrassment. They ordered the resize to a 5. Uggghhh. My God. How could this mistake have been made. That's lack of focus. Please no more mistakes. I can't hold my fiance back forever. She wants her ring. read more

Macy's Cerritos. As a lot of former customers have mentioned, this particular store really does have poor customer service. Cashiers seem unhappy, or non existent. I've tried most of areas in the store. Forget about the shoe department, always messy when I went. I also ordered online pick up, and received my sampler designer perfumes 1/2 full! Each bottle! Very disappointing. They were probably sitting on the shelf or in warehouse for a few years...is no one monitoring online pick up shipments for quality or defects? I still like their clothing items but where's all the cashiers? I could only find one! read more

I realized why Macy's is doomed to be bankrupted soon. Yesterday spanish accent old lady staff forced me to sign up Macy's credit card without any explanation but when I said "No", she did not apply any promotion discount to my purchase. It deserves an extra 30% off. It is not a matter of money but fairness. NEVER Buy at Macy's. read more

Had a sign up at the uggs display about how the shoes are 30 to 40 percent off. Does not apply to uggs. False advertising is illegal in CA. Buyers beware. Edit: When my mom and I were talking about the sale, an associate walked up and took a small sign off the table that apparently said which shoes the sale didnt apply to. She then took all the signs off every table. When we were checking out the cashier told us that the big sign that is literally sitting with the uggs is just to "pull people in". When we were leaving the small sign that said which shoes were not on sale was back on the table. Not only is this illegal, it is sketchy as hell. This store knows what they are doing. Any 5 star rating does not represent this store. Had to edit this later to add in all that actually happened. read more

Macy's - False advertising is illegal in CA. Buyers beware. - Department Stores Near Me - Cerritos, California

The WorryNoMore mattress warranty plan is a joke. The sales rep Kevin who sold us the mattress and warranty said the warranty covers accidental spills and and other type of problems with the mattress. He said the warranty was better than the manufacturer's warranty and Macy was easier to deal with than the manufacturer. Come one year after purchase, when we made a claim on the Macy mattress warranty for an accidental stain and the mattress sinking we learned the terms of the warranty was much different than what was described. For the stain they shipped me a self cleaning kit (cleaning supply stuff you can buy at store for about $ 5) and told me to clean it up myself. In regards to the bed sinking, they said it is not covered under the warranty. So essentially I paid $100+ for a warranty that only provides a self cleaning kit. Wow the nerve of the this company. This will be the last time I buy furniture or warranty through Macy's. read more

Thank you Jacqueline for all your help ! My mother only speaks Spanish and she took care of her really well !!

Everything is a mess here when you try to go to the fitting rooms you can't because you're some random things blocking the way and when we manage to get into a fitting room when we check behind the mirror, someone wrote help I kinda recommend this place because you can find some good things but I kinda don't also recommend it because it's a mess. read more

Macy's - Who wrote "help" on the wall? - Department Stores Near Me - Cerritos, California

Went in this afternoon to make a return at the macys return center and got helped by an employee, by the name of Heni. I was returning two items but I had paid with two different methods. She didn't ask how I had paid for the items and just started returning without saying a word , when I told her how I had paid and how I wanted my money to be returned, she looks at me and gives me the biggest and nastiest eye roll, gives me an attitude and shows me how she's splitting my transactions. I wasn't expecting her to give me an attitude for asking her a simple question. I continued to tell let her know how she rolled her eyes at me and how she gave me an attitude for no reason. when she saw that I was upset , that was when she finally decided to apologize. Thankfully as I was leaving I spotted a manager, they pulled her aside and I suppose he talked to her about the incident. This is very unfo because another employee at the same center by the name of Morena, had also a pretty bad attitud. I don't know why these employees keep on getting away with giving people shitty attitudes and bad customer service. read more

I have not gone to a Macys store since last year! Who on this earth will not have a card with this store once in their lives? Hmmm? This store has almost anything you need. Clothes, jewelry, houseware,shoes, and oh BAGS!!!!!! Coaches, Dooney's, sunglasses, and all other things. Now how do I describe this store? It's my When All Fails store. When online shopping does not work, when I'm looking for an item and cannot find it, or when I find it online and have to try it on....there you go, it's still Macy's. Macy's run today for a quick Father's day gift for my bestest friend!!! And the place is buzzing! read more

Macy's - Department Stores Near Me - Cerritos, California

injust wanted to say how great mr. Gregory was in the fragrance Dept. He knew exactly want I was looking for. If you are unsure of a scent ask him. He is very knowledgeable about any fragrance. Great job! I'll definitely be looking for him to assist me every time. read more

This location is honestly not the best, it's pretty ghetto. Even the stonewood location is better lol. I also worked here for almost a year and all the returns we just put right back on the floor . So I would look closely at the items before purchasing them. Aslo beware when you buy a clothing item when they take off the sensor , there will probably be a really big hole on it when they remove it. This is due to some people putting the sensor in the wrong place. And for such an expensive item, I am sure you will not want any holes on it. But I must say the manager Ben is awesome, he is so nice and funny! I honestly wish him the best! They are some really nice people who work there! These are just my opinions. read more

They have no floor help. I can't see a single worker. I wasn't trying to fit a shoe, and they had me wait in line for someone to help me. There's only one person operating the register. read more