The shopping experience at this Macy's is always excellent, and the staff are consistently pleasant and helpful. The store offers a wide variety of products at affordable prices, and there always seem to be great sales and special promotions happening. One of my favorite features of this location is the MAC Cosmetics store inside. I shop both Macy's and MAC regularly, and it's hard for me to visit one without stopping by the other. Having both in one convenient location makes shopping even easier. I especially enjoy the clothing selection. The styles are frequently updated, offering a nice variety of options, and the pricing is often very reasonable, especially during sales. The shoe and handbag departments are also standouts, with a great selection and plenty of choices across different styles and budgets. Macy's also has an amazing home department! I've purchased several housewarming gifts here for friends and family, along with a few signature pieces that we still enjoy in our own home. The selection is both stylish and practical, making it easy to find something for almost any occasion. Overall, this is a convenient, well-stocked Macy's with friendly staff and a great shopping experience. It's one of my favorite retail stores, and I hope Macy's remains around for many years to come! read more

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I ordered Mac Makeup online and I went to the pick up location. Janet the store associate took care of me and she was super funny and professional. She made sure that my items looked good and I received it super fast. Online has so many good deals. The parking is close by and it is free. read more

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Noticed they moved Finished Line shoes to the front area at the shoe section inside Macy's store. Maybe I'll come back to check out a pair of Pink Adidas shoes. Macy's had tons of discounts from 30% to 50% off deals for day after Christmas. I stocked up on intimate apparel and other clothing items. Store was not busy and staff was available to assist. read more

I'm currently visiting from out of state and recently stopped by Macy's to do a little shopping. I purchased a pair of shoes with cash while they were on sale, but later realized the sales associate gave me the incorrect size. Before leaving the state, I went back Tuesday night before closing to exchange them for the correct size. Unfortunately, I was assisted by Rodney, whose attitude was extremely rude, condescending, and dismissive from the start. I explained that I was visiting from out of town, leaving the next day, and no longer had the receipt, but I was only trying to exchange the shoes for the correct size. Instead of trying to help, Rodney immediately assumed I hadn't paid for the shoes simply because I didn't have proof of purchase. His tone and delivery were completely unprofessional. When I asked for a manager, he stated she would not exchange them. The manager, Alice, eventually came over and explained the policy, but thankfully made an exception and helped me with the exchange. I appreciated her professionalism and willingness to assist. What disappointed me most was Rodney's lack of empathy and customer service. Situations happen, especially when traveling, and customers deserve to be treated with respect instead of assumptions and attitude. read more

One of the biggest Macys Lots to choose from Might get lost finding your car though haha but great staff and location

Went to Macy's over the weekend not with any intent just to go. My favorite spots last call did find some really good gems just got confused because they moved it from its previous location and had to find it again. Also the shie selection was meh was hoping to find more options in my size. I was also not impressed with the jewelry selection. But overall I did get some cute items from last call that I can see me wearing a lot in the future. read more

High quality and great dealing you look for them. Love the Mac cosmetics and the perfume.

I found Daniel in the men's department of Boca Raton, FL store to be a tremendous example of service the old fashioned way!! Hope everyone in sales and service could be like him! read more

Sucks. Macy's is a company in collapse, they are going through huge financial issues and they will try to milk you and monetize in everyway possible. now they are not accepting returns to avoid refunds. stay away from this corporation, nothing good coming from them today. read more

At Macy's Coral Square Mall I was subjected to many high-pressure trickery attempts while simply trying to buy one piece of Jewelry. Specifically, I tried to buy a strand of pearls (i.e. Necklace). The Jewelry salesgirl even tried to tempt me to hand over more PII (Personally Identifiable Info) by, when I asked what was happening, saying she was about to give me a $40 Gift Card she claimed I would thank her for but I told her I did not want that and never consented to such. After that she told me to make up a false (FAKE) Birth Date because I refused to give mine- which I could remember. As I was refusing and continuing to say "no" she made up a fake birth date for me against my wishes typing it into their system w/ my email address she asked for right beforehand. Due to the birth date Fraud, I asked "what is this for?" She said I'm signing you up for Macy's Loyalty today. Twice more I told her I "never consented" to so signup so would not purchase the jewelry after all. I have reported today's incident to police. Be careful Christmas 2023 shoppers! read more

I despise shopping but Pooja from the Coral Springs Macy's was so helpful and made my experience fantastic. I loved everything when I tried it on again at home which is unusual. She did a great job making me a return customer. Kudos to Pooja! ​ read more

This is an okay Macys. As it's one of two closest to my house, I'm here fairly frequently. Most often I shop the Clinique counter, especially during gift with purchases, the swim suit department each spring, their last chance/backstage departments, and a few of their in-house brands. And of course, around the holidays for gifts. It's usually not very busy during the week. And that's some times is an advantage for shorter cashier lines. The only problem is that they don't always have the newest or most selection of merchandise. It depends, of course, what you're looking to buy. I've been a Macys shopper for years. Growing up in Connecticut, we would go downtown to shop at Macys department store. And when we would visit NYC, we'd have to stop by --(I have childhood sitting on Santa's lap photos from here) to ride the wooden escalators. So when, years ago in Florida, Macys took over Burdines, it was a natural. And yes, I'll still loyally be coming here when in the area... read more

Before placing an online order, I changed my shipping and billing address. Today I noticed that the dress I ordered was going to the wrong address. I called customer service to change the address and they said that it was too late, even though the dress has NOT shipped! This is exactly why Macy's is struggling to stay open! Pathetic! read more

THE BEST FOR SALES AND JEWELRY! I bought amazing 14k hold and diamond jewelry here. Amazing product and sales. My Mom worked for Macy's for 30 years. If you take advantage of the sales here, you can walk away with ridiculously discounted premium fine jewelry, fashions, makeup, and more. The Macy's store card is worth having. The young lady at the fine jewelry counter was a tremendous help! Macys is just the absolute best department store still in existence! Love love love Macys! read more

Not a good experience today. My friend is a Macys Platinum card holder. Bought $400 worth of merchandise last month. Today returned $150 and was given SUCH a hard time by the returns representative!! She basically questioned EVERYTHING!! Refused to accept a shirt & pair of shoes claiming they were used which they weren't. Then refused to accept a jacket which had the tag still on it. It was on sale and had 2 very small holes, which my friend never noticed, but she accused my friend of the damage! I asked to speak with a supervisor. She walked to the other side of the store to get one-? Came back & said they were coming. Continued waiting another 10-15 min. Then she picked up the phone right there & called someone. "WHAT??" Evidently a supervisor!! She asked permission to do the refund and evidently was denied. Got off the phone and started to apologize to me that company policy etc. & it could not be done. I told her she outright denied me the chance to speak with a supervisor and escalate. I refused to accept her response and asked for the supervisor to see me a face front. She said I might have to wait longer and then mentioned that she was supposed to be off at 5:15. Hmm, there it is! She actually started to debate the situation with me about why she had to walk clear across the other side of the store to get a supervisor who never came and then made a phone call right there. The other gentleman at the desk said he would go get a supervisor for me. The supervisor came I explained the situation and how long I had to wait and how I was denied more than once for the refund & escalation to a supervisor when she was on the phone with one. The supervisor, without hesitation, told her to process the refund! Definitely need more customer service training here! read more

Macy's - Department Stores Near Me - Coral Springs, Florida

I buy my grandkids clothes there it's a great store for the kids for sure. One time clothes on a store hanger was mid sized. 18 months was with 24 months. It was a Christmas gift so the baby will wear when fits but don't know why this happened . read more

I was able to get great deals on men's dress wear. I got new shoes, shirts, cuff links, dress socks. The choices were great and I was able to find everything I needed in one place. The next thing I want to talk about is their true opportunity to improve: Service. 1. I observed that there either is no protocol or no enforcement of a protocol on how to communicate cordially & effectively with customers. 2. The shoe area was in need to be fully staffed. Tons of people waiting to buy, but many left who were ready to pay. The staff there was moving as fast as they can. read more

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Great savings in clearance section I always find shorts , pants under $10 bucks !!! Awesome since inflation is out of control however the checking process is crazy some of the staff are just not nice wouldn't even let me use my birthday coupon because I had clearance items which I know coupons are a no when you have Clearance but a birthday reward yes ,, I just left with my goodies ,, if you looking to be ballin on a budget go here and just shake it off if you don't get a nice checkout the deals are what's important here read more

Sadly....not the Macy's we knew and loved. Stale air, trash on floor, sad employees (whatever is left of them). read more

This store is so dumpy and frumpy. The store has a musty smell and not a large selection. It's so old and needing of a little refreshing. I stopped in to see the ladies shoes, and I guess it was closing at 9...although I thought later. The salespeople in shoes started shouting that they were closing in ten minutes and wouldn't be getting any more shoes out for anyone. They kept their shouting and then at 9PM yelled that they were closed. Keep it classy Macy's, they don't even do this at the SWAP SHOP. read more

I went to MAC on a whim not expecting to buy anything nor find anything for that matter BUTTTTTTT low and behold during the pandemic my skin looks flawless with the new concealer Marissa matched for me PERFECTLYYYYYYYY. Never did I ever think I would be convinced when I got home and applied the primer and the concealer and the foundation ; absolutely best decision I made. Also, I feel the need to mention how knowledgeable and patient she was and I am going to be coming back and buying everything she sampled me because it was perfect. I have super dry skin so it's very difficult to find makeup that look natural yet light and subtle while doing the job and lasting. Thank you Marissa I'll be back because of you and your MAC expertise! read more

Macy's - Department Stores Near Me - Coral Springs, Florida

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Macy's is a household name across the U.S.! Known for quality and creative merchandising, Macy's is a prosperous retailer that is also known for firsts that have revolutionized its industry. One of them being the first retailer to sell colored bath towels, the first to hold a liquor license in NYC, and the first to organize a parade; first held in 1924, and known through the years as the Macy's Thanksgiving Day Parade. This location in the Simon Coral Square Mall is one of my favorites, in that they are a one-story store, with departments located on two separate areas of the mall. The Men's, Children's and Home departments are on the west side of the mall, while the Women's: fragrance, cosmetics, shoes department is located in the center of the mall, opposite the Food Court. I also like the flow within departments, the cleanliness and the in & out ease of their fitting rooms. With excellent discounts, they make their products affordable for everyone! Personally, if there was anything I would improve, would be the friendliness of their associates. They are helpful and professional, but not very happy. Rowland Hussey Macy would be very pleased to see that his dry goods store multiplied to more than 650 retail stores; becoming one of the largest, steady growing retail stores in the world. Similarly, I would hope he would be pleased in me adding my stars to all the others proudly displayed! read more

Zero stars for the women's Macy's store in Coral Square; especially the old lady working at the pick up online orders department. I parked and checked in to let them know I was there to pick up the order. I indicated the parking number the color and the make of my car. 10 minutes passed and nothing happened. I called and they said they don't know where I was . I told them I was at the curb side parking as indicated in the email. The person ask some stupid questions like "what stores you see from the car" " what kind of merchandise you see". When finally she brought my item, the mentioned lady said " I don't speak Italian " and I said me neither. Then she threw the package on my daughter's legs and walked away. I think if she is soooo unhappy working at Macy's she should retire. read more

We ventured out for our first retail store visit after being locked in for 6-7 weeks for the Covid outbreak. We wanted to get some new perfumes for the wife and the men of the house wanted new colognes. We also had a couple gift cards to help with the purchase. Wife found the Chanel counter and her favorite scent. They only had the super size and we purchased without issue. We decided to treat momma to another scent also and funny, they only had the super size of that one too. (This would soon become more than a coincidence). We then headed to the men's colognes and knew what I wanted (Acqua Profondo) and the gift included for purchase. They only had the large size available (surprise) and they didn't have the freebie gift which was a small 1.7 bottle of the original scent. Rep looked in inventory and she suggested they DONT even carry it. My son decided he wanted a bottle also and his cologne choice only came in the large size and offered two gifts, a travel size of their new scent and a bag. They failed to have the travel size and said they have never even seen it. I'm not sure exactly why the small sizes were not available for any scent. Perhaps they were put away and they decided to not restock properly, or some massive theft issue. The employee was super, as she always is, but this store needs help. I contacted Client Services via Facebook Messenger and also via their Corporate Contact to see if they would fulfill the missing items. I can easily provide receipts for over 400 bucks spent, and they have NOT responded. Two plus days as counting. Their client service phone number also is not working properly and appears to only transfer to a live person if your making a purchase. read more

Pretty much my standard go-to Macy's in the area. Located in the Coral Square Mall, one of my favorite thing about it is that it's one level so everything is really easy to get to. One thing I noticed recently about this Macy's is that they'll have a dj playing or "spinning tracks" while you shop-, ok, I guess? The location is neatly organized, even in its clearance area which is really quite large. They have it designated to certain areas in the back of the store where you can get up to 75 percent off. Nothing is more frustrating than seeing a shirt on the rack that you paid full price for though. The associates are helpful and try to work with you when all those Macy's coupons don't work because of exclusions. Somehow I always end up with some sort of discount so I end a happy camper. Now my credit score on the other hand ... read more

I went to pick up an item from "At Your Service "- on line pick up. After checking in and waiting for 10-15 minutes I called at at your service department to see where my item was. The lady on phone said " oh , the girl can't find out". Where are you? I said I'm parked outside At your service area. I asked should I go in? She said " hold on". Never came back on phone. When I went into store, same run around. Horrible service and people that can't communicate well with customers. I don't recommend this store. read more

This is about the Men's shoe department at Macy's Coral Square Mall. First there is either one or two people staffing the department. We unfortuately had the poor experience of only one person staffing the department. If you are going to buy a pair of shoes you have to select the pair or style you want. Then stand in a line that today was four deep. Then the clerk goes and looks for the shoes. They had one of the two pair I wanted. Then you have to stand in line to check out. That took 15 minutes both times. They had to order the shoes for delivery in maybe 10 days. We paid for the shoes with a debit card so Macy's does not have to wait for the money. We left and came back within 30 minutes because we changed our mind and wanted a more expensive shoe. We waited in line another 20 minutes because the departmenthad only one person manning it. We got to the front to make the exchange and were told the 30 minute grace periosd expired. Of course it did. We were standing in line waiting that long. I am tired of typing so the bottom line is neityher clerk tried to help and they developed an attitude. We asked for the manager who was "too busy" in a meeting to help a customer. Customer Service on line did not care or offer to help nor could they be understood. So Macy's has our money for at least ten days waiting for the shoes we don't want to arrive. We then have to drive back to the store to return he shoes we don't want. And then we will have to wait at least another three weeks before our money is back to us. Sounds like Macy's has our money for at least a month and we do not have any shoes. Macy's lost a customer of over 40 years. That plus the store inventory is very low. Can they be closing the location? The sad part is the store employees in that department are badly in the need of training in customer service. This was a simple thing: credit out the sale and ring up the new sale (more expensive). Bye bye Macy's! read more

I really enjoy Macy's, but this location does not have the best selection. I prefer the Macy's at Galleria, Pembroje Pines or Boca.

Macy's run pretty good specials. They always have coupons when you use your Macy's credit card, and for the most part they carry anything you my need for the home, for yourself and family. This particular location is a bit disorganized at times. And there isn't much help on the floor. But this is something you have to put up with unfortunately. Overall I will recommend this Macy's and then you other Macy's. read more

Today in the new department of pick up and returns was a very busy BUT friendly and helpful staff managing long lines. I was impressed by how they handled everyone during this holiday season even the grumpy ones too. When the lines backed up they called for help and all ran smoothly. Thank you for making my returns easy with a smile and patience today. read more

My 12 year old boy wanted to choose his own clothes for the first time. I didn't know where to begin. Thought Macy's would be a good start with lots of choices for my son. Not a good shopping experience. Perhaps on of the worst I've ever had. In my mind you go to Macy's for a good shopping experience, organized, good sales people, but not necessarily the cheapest prices. What we found at the Coral Square Macy's was a big mess. Totally disorganized store, no sales person offered any help. When my son finally found a pair of pants he liked he needed on size bigger, of course they didn't have his size. IMHO the boys' styles were very effeminate. My son still identifies as a male so he didn't have any interest in pink shirts. Ha! My son finally found a pair of Levi's that fit. We go to the checkout to continue this terrible shopping experience. About three people in the line but everyone is fussing with coupons and the line isn't moving. The 20% off coupon my hubby found for us was not good for Levi's. Okay, whatever, get me outta' here. The checkout lady tells me Levi's only go on sale two times a year (or something). Yes, let me plan my entire schedule around that. No wonder these stores are going out of business. Argh! No plans to return to this store. read more

Came into the store on Christmas eve,knowing exactly what I wanted and need to finish my holiday shopping now dont take this wrong but I find it wrong and upsetting and completely immoral when the sales persons first words t ok you are in "SPANISH" and when you ask to speak to a manager to let them know they will be losing your sale they all seem to be more inclined to there break and holiday party and that customer service has really makes you wonder how the stay in business read more

Ordered a beautiful couch from Macy's in Coral Springs! Phil helped me out and was excellent with his customer service and accommodations! Thank you, Phil! read more

Macy's - Jolene 113" couch - Department Stores Near Me - Coral Springs, Florida

Dead flies, dust, and candy wrappers by the check out line. Also, their inventory is meh. Their customer service at this location is meh. Average all in all. read more

Macy's - Department Stores Near Me - Coral Springs, Florida

The Macy's in Coral Square Mall is pretty unique because it is one of those Macy's locations that has not been updated yet and reminds me of the Burdines experience which Macy's bought out a few years ago. With the advent of Amazon things have become a bit jumbled but somethings just can't be bought online hence the need for department stores like Macy's. My recommendation would be that the management at Macy's needs to get their act together and update this store ASAP. The store is getting pretty old and the shopping experience is not healthy. On top of it I noticed that employees even though helpful just don't have the same energy level that you might get at the Macy's in the Boca town center. Besides that, if you go on the weekend the place is pretty busy and there are a lot of different sales and if you have the time you might be able to find a few good deals. read more

Today I needed to hurry and get makeup done for headshots. I called this Macy's MAC, they got me in right away on an early Monday morning! Latavia did an excellent job, was friendly, patient, well-presented - so pleased that such a great MAC team exists in my community! read more

Macy's - Department Stores Near Me - Coral Springs, Florida

What is the definition of stupid? It should be Amy because I keep giving Macy's another chance but they continue to disappoint. I went in today to do a return and had to move to 4 departments (and cashwraps) before I found an employee. She was able to quickly handle my return as I had the receipt but had to dive into the negative political complaining about the Ivanka Trump line being removed from Nordstrom. As I will not be sucked into a political conversation, especially with a stranger, I had to struggle to nicely extract myself from the conversation. Not why I walk into a Macy's. Please keep your political beliefs to yourself or vent in the appropriate venue. read more

I shop frequently at Macy's and have made several large purchases there in the past. But after my experience in the Macy's in the Coral square mall I may disavow them forever. A few days after Christmas and I wanted to exchange a few shirts that were the wrong size. You would think that Macy's would be aware that this is a common occurrence after the Christmas season, but this store seems to have no idea that people actually return things. One of the shirts had all the tags on it and they said they could not look it up in the system. Frustrated I walked over to one of the price checking kiosks in the store and immediately the shirt rang up. The shirt also had the return label on it that Macy's puts on after you purchase the shirt. The person who helped me was named Donald and he was rude completely unhelpful and so I walked across the store to find another salesperson. The second person who "helped" me was named Roseanne and she was not much more help. She said she couldn't scan the item even though I was able to do it a few moments earlier. Frustrated I asked for a manager. I then was able to walk across the store and find the same exact shirt on the rack in under 2 minutes. Finally my wife asked her to scan the product again and they finally found it. Such a ridiculous policy and experience. It's no wonder Macy's is going out of business. read more

Have you ever been struck with curiosity about what the surface temperature of the sun feels like? Do you want to test it out and experience it for yourself? Look no further than Macy's Coral Square. There is no A/C and no air circulation going on in this place. There is dust everywhere. Between the heat and the dust, plus wearing a mask for COVID (not complaining about this part) how does anyone breathe? Where is the air quality? I'd probably be better off breathing in the San Francisco smog than the air in this place. I would write more but I'm going to pass out from heat exhaustion and an asthma attack read more

A employee gave me a dirty look when I was going down the stairs with my puppy and friend