***This Macy's is okay; they seem to have a decent home store on the second level and there is an okay selection of men's clothes though the store is not that big and their selection does not compete with Macy's best locations (like the one in South Coast Plaza)*** This Macy's is located in the Galleria At Tyler, which has its own free parking lot. The parking lot is big and you can find an open space (even when the mall is busy). read more

And so, I wandered into the shoe department after I hunted down someone in cosmetics to buy my favorite perfume. Michael Kors. That salesperson was cordial but didn't go out of his way to do anything other than take my money. Now the shoe department was mess. I wasn't looking at the sale shoes. I was looking at the silver sparkly shoes for an upcoming event. The floor size was a size 5 1/2. Luckily that's my size because again, not one single associate approached me. I took the pair of shoes and sat down and tried them on. I was sitting directly behind the cash register. Both the male and female salespeople saw me sitting there trying on the shoes and walking around in them deciding if I need a size 6. They literally did not acknowledge my presence. They both looked over at me and said nothing. They didn't ask if I might need another size or if I even wanted to buy them. I was planning to buy them. And the price tag was $100. But I figured why give them my money when they ignore me and don't bother to even ask me if I need help. So disappointed in this place. I've never been a big fan of Macy's. I prefer Nordstrom. The service there is always impeccable. I'll take my business elsewhere. No thanks Macy's. read more

Macy's - Department Stores Near Me - Riverside, California

This is definitely a very good down-low spot for middle-tier designers (Calvin Klein, DKNY, Polo, Kenneth Cole, Boss). The sales are on the tremendous side. No one shops here for these designers. But if you're looking for Ed Hardy or Ecko clothes on sale you won't find it. I guess that's what is popular among the demographic in Riverside and the outlying cities. It's almost worth the trip here if you're 30 miles out. I have my eye on a Boss Car Coat that's 30% off now. It'll probably be 50% after Thanksgiving. Hopefully 70% before Xmas. Imagine landing a Boss Car Coat, originally retailing for $795 for under $250! That's a ridiculous deal, almost qualifying as tremendous. This Macy's is so dead, I can afford to let it sit. No one will buy it at $250 either. This is the only perk for having that east coast style in Riverside County. I've seen no one that even remotely mirrors my style. Nice! I'm in there like swimwear... read more

This is definitely one of the smaller Macy's I've been to, as well as one of the messiest. If I know I have the intention of shopping at Macy's I'd plan the day out and go to the neighboring more larger and clean store like the one in Victoria Gardens or the Brea Mall. The only thing this store really has going for it is the convenient location and the fact that is has the other mall stores surrounding it. Other than that, I'm not too crazy about this store. read more

The customer service here is so unprofessional! Really rude clerks . As I tried to exchange a gift the girl didn't get a change to even scan it when she said all your getting is a gift card . When I clearly bought it cash and I don't mind a gift card but just the fact she assume I wanted money back is what upset me . I ask her if she can please check if I can get my money back . She stated I already told you your getting a gift card . Once I was able to find my receipt she asked another associate to assist me . read more

What a mess! This place is terrible and customer service is beyond lacking. It looks like they're going downhill in a hot hurry. Today's visit was a good reminder to continue shopping elsewhere. This is the place to come if, and only if, you HAVE to! (I posted pictures of the mess of boxes with purses overflowing and on the floor.) 6/20/15 read more

Macy's - What. A. Mess. - Department Stores Near Me - Riverside, California

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Just found out that even though the store will be closed tomorrow the manager schedule all the back of the house people to work. How inconsiderate can you be. Probably the only time this store will be closed on thanksgiving and the witch couldn't let her employees enjoy a day off. I am not finished with this complaint. It will def go to corporate. There is no reason that for the first time that people could have enjoyed the holiday some one ruins it. read more

Terrible customer service, I got a gift given to my daughter last week, I couldn't exchange it for a bigger size and the lady said sorry I can't help you folds the shirts and pushes them across the counter and says give them away as a gift... What the f#$& I just got them as a gift why would I want to give them away I want a bigger size worst part is they were sitting on a table right next to the cash register! I even waited for a manager and I didn't even get a chance to tell her anything she only listened to the employee! Where is the customer service! She didn't even acknowledge me until after she started to look everything up. And on top of that I had to wait for close to 20 mins for her to get there! read more

Welcome to Macy's, lots of junk, not very organized but if you are willing to dig your way in you might find a nice item and perhaps good deal. Most of the time, its just Macys. LONG lines not enough cashiers...... read more

Employees at the perfume counters seem a bit racist or judgmental. When I come in this store wearing my usual professional attire, I get help. When I wear my casual gear or a baseball cap, I get no attention. Pathetic read more

Norma did a great job. My wife wanted two peacoats. They were already 50% off and when we asked Norma if there were any coupons valid with the deal already going on she hooked us up with an extra 15% off on top of the deal. Great customer service! read more

This store is awesome, but I hate it when I got some smelling ass loss prevention dude following me. Deodorant , man ! please, for everybody in the store. I like shopping here because I always get followed makes my day to make you sweat .. lol.. read more

Surprisingly disappointed with this Macy's. Not that much selection. I wasn't satisfied with their Juniors selection. Their children's section is all the way in a corner on their second floor, right next to appliances...They don't even sell children's shoes here. read more

It's a Macy's. There's really nothing special about this location. The inventory is fine. Though they could use some help on keeping it looking neat & clean. Carpets could also use a nice deep cleaning at times. read more

The worst customer service ever ! This is happening for the 2nd time so I insist to share Yesterday I put 3 tops on hold till today & went to purchase today, guess what! They put them back & the manger was there helping a customer , the associate was asking her , she doesn't even care to look at me & talked with the associate telling her in front of me , that as long she can't find it , so somebody put them back Excuse me ! What kind of manger is this , how this is the manger! Why she didn't go try to find them for me She is rude , mean & nasty She didn't even say sorry I am a customer & going to buy the items, excuse me she is not going to pay for me I am so pissed off & mad Don't ever shop there , or trust them , there word equal disappointment read more

We arrived close to 9 pm. They were open until 10 pm due to a holiday sale. We don't live in the area but were visiting my mom. We wanted to take advantage of the sale since we needed new sheets for our cal king bed and the prices listed on the mailer were really good! Fortunately there weren't any crowds and the clothing racks upon entrance looked organized and "shoppable" despite the sale. The one by my house never looks that good. We went upstairs to housewares and found the sheets we wanted for $45! They were 800 thread count and match perfectly with my comforter. My frustration was finding a cashier to ring us up. They were closing their registers despite the fact they were still open for another hour. I had to go to four. By the time I found one, she was a bit annoyed. On the good side, I got an additional percentage off my sheets so I only paid $36 for cal king sheets!!!! read more

This rating is only for the Origins section of Macy's. Pam Perry, was very helpful in giving her expertise on skincare & foundation. Very welcoming & warm person-made me want to buy everything! Lol So people: go to Origins in Macy's and you won't be disappointed :) read more

Update! Called him on Tuesday as planned and he asked to call me back. He NEVER called me back!!! No sale for him. Bought it from a different sales associate. And took off 4 stars. That's not the way to keep a customer. I do not blame Macy's. I am not sure if this is the right place to post but I suspect that it is. My post is about "Ronald" at the Lancome makeup counter. Macy's can rest assured that Ronald is upholding the quality that me (the consumer) wants and loves. I shop at Macy's because, even though I am not wealthy, I feel like a queen when I'm there. And it is because the customer service is exceptional!!! Ronald kept that feeling alive!!! He worked with me to ensure that my purchase would be able to qualify for the "free gift" and treated me like a princess. He never made me feel bad for needing to make sure that I would be able to get the little bottles of face products for free. Can't wait to get back to Macy's to pick up my makeup!!! Thank you Ronald! Thank you Macy's!! read more

Dorina from Fine Jewelry was horrible!! We went to go size a watch I purchased 2 years ago and she refused to size it for us and walked away! I was glad a manager was able to help me out he was very nice and did it for us. Dorina is only there to sell! Doesn't care to provide great customer service. read more

I love their clothing departments and kitchen department but not the shoe department. I was at their shoe department a couple weeks ago on a Saturday evening, which is pretty busy time. They only had 2 shoe service attendants and I had to wait 20 minutes just to get someone to get my shoe size, then I'm waiting for the guy to bring me the shoe size for another 15 minutes, so I leave because it was way to long. read more

Manager at Watch area sucks with customer service. Never shopping again with them especially at that store.

they pay lower and the manager is mean telling me because you only work as a seasonal and they have a horrible schedules and they believe what supervisor gossips to them and even the supervisor don't teach me how to do the scanning the manager won't still believe me even my co-worker Bianca and Monique is the only person who teaches me to do the scanning but the supervisor never did cause I only do scanning and they only teach me during training only for one day and even my supervisor only told me to do arranging clothes only the sizes accordingly and the supervisor is annoying because they judge your every move even when I just arrived at work all the clothes , coats , dress , t-shirts & pants are arranged the sizes accordingly the manager doesn't care about their employees but they care about themselves and they care about the supervisor because they have a higher rank read more

The holidays are hear and the Macy's is decked out. To bad I can't afford to buy a thing in hear. read more

Macy's - It's beginning to look like Christmas. - Department Stores Near Me - Riverside, California

Huge thanks to Sam, Bernadette, and Lyndia for their amazing customer service. I had an issue with a suit sale, but they helped me get squared away. Can't thank them enough! read more

Your employee that works in the finish line department is wonderful. He's kind and caring and went out of his way to help me. He sold me my first pair of Nike flyknits and I will always be grateful. I like that he recommended different shoes, and brought out different ones. His customer service is the best!!! Thank you , Anthony! Laurie read more

The Macy's at galleria mall sucks exclamation they are a complete waste of time. They do not serve a diverse clientele. I was told they expanded their women's suit section but do not carry any petite sizes. Apparently they don't think shorter women belong in the business arena. I was told I could buy a petite dress.!! Really? I will never shop at Macy's again until they start serving more diverse body shapes. Shame on you Macy's! read more

Lizbeth at Estée Lauder was the best ever! She was super friendly & kindly helped me with all the make up I needed it. I went to a lot places before & I never got anyone so helpful & sweet like her. She doesn't push u to buy anything & makes u feel like a friend more than just another customer. read more

Why is it that every time I come in here their "system is down"? The cashiers are consistently rude and not attentive, and prioritize putting away clothes to caring for the customer. I ask where something is, and they say the don't know. No follow up with "let me check for you" dear management, you can pay me to train your people read more

Hello everyone I had a very bad experience today at Macy's I bought 3 pairs of glasses from sun glass hut 2 for my wife and 1 for me but I was not sure of wanting them it's been 3 days since I bought them havent worn once because my wife wrapped them for Christmas went to return them today but the Mexican lady behind the cashier station just made excuses and said I could not return them because of a small scratch on them I bought them that way I didnt even see the scratch but I know these people work on commission so they dont want to exchange them I havent even worn them yet you know how many people on before Christmas eve are looking at glasses and touching them I didnt even bother to look at the glasses because I put my trust in a company like Macy's that has been around forever I asked for a manager the cashier told me come back tomorrow I said never mind all just keep them but I will never shop at Macy's again I spent over 3200 dollars this Christmas at Macy's mostly on clothes jewelry and a nice watch wish I didnt wont be back there worse than the irs all stick to Nordstrom read more

Robin, who works in the shoe department, is AWESOME! Customers in this department can be VERY demanding... And there is a lot going on at any given time. Robin was super professional, pleasant and calm amongst the frenzy. Five stars! Thank you for being you! read more

Veronica at the Clinique counter lacks friendly, customer service. I don't know who hired her but shame on you.... I left Macy's and went to Nordstroms instead where Joi kindly helped me with all my questions... World of a difference!!! Thank you Joi! #overMacys read more

I called Macy's today to ask if they took returns on Puma.com purchases. The associate Robin stated yes because Puma is a Finish line product and they are in Macy's. I drove to return shoes with original box and return labels if needed. The guy at Finish Line in Macy's told me that I could not do it. He did apologize for me being given wrong information and me having to travel there. Once Cindy, a supervisor for Macy's got involved I immediately became displeased with the service. She basically blamed me for her staff giving me the wrong information. She was very unkind to me and became passive aggressive by stating the same thing to me over and over again just to be rude and upset me. I heard what she said the first time and I told her so but she continued to say the same things anyway. I told her that I did not like how she was treating me. I asked for her name and job title but she only gave me her first name and nothing more. She laughed at me while walking up to tear off a piece of the receipt tape; like she was entitled to mistreat me and nothing would be done about her behavior. I am a customer at Macy's as well because I do shop there a lot. I have been turned off by Cindy's behavior towards me. It was hard to believe she was a supervisor because she was so unprofessional in her approach. She actually did this in front of her employees and my children. So what type of leadership is this? She did not portray good customer service or any empathy for my inconvenience at all. She needs a job in another profession because she is not a people person. To top it off I have purchased shoes from Nine West.com and was able to return them there at Macy's not that long ago. I gave her this information and she still repeated the same thing again. I realized I was not going to be treated with any respect so I left upset about being treated this way. read more

Susan went above and beyond to help me in the jewelry department. I appreciate your dedication!

This location doesnt really carry the style or brands i like but I will say, Jessica, the Dolce vendor in perfume was very knowledgeable anout all her products and competitors. A+ FOR HER read more

This review is for the Clinique counter inside Macys. I went to the Origins section to get the makeup I usually wear. No one was there to help me but a Clinique associate (MONET) saw me and came over to help me. That wasn't her section so she didn't know the products like her own but she took the time to help me anyway. She didn't try to sway me over to Clinique at all but because she was so helpful and genuine I WANTED to buy the products she was familiar with, which was Clinique. She spent sooo much time helping me find a powder that I initially went in for, plus two more cosmetic products. Customer service is extremely important to me and I rarely see "above and beyond" service so when I do, I REALLY appreciate it. Thank you, Monet! read more

I have been seeing Ari at Lancôme, and she is amazing. Very patient and made sure to explain how to use each product before I left the store. My family and friends go to her as well. She has always kept me informed if any sales or promotions coming up. read more

Big shoutout to Layla for assisting us for 25 mins after the store was closed. We came in at 7:55 thinking the store closed at 9pm (which is what Google says) to find out they're closing in 5 minutes. Layla was kind and patient enough to let us return 3 boxes and 2 big bags of items. Bless her. Made my mother's night. read more

This is a review for Joanie at the Clarin's counter. I was looking for a Mother's Day present, preferably shiseido, but decided to pick up a Clarin's gift since Joanie was so passionate about Clarin's and skin care. She has beautiful skin and gave wonderful tips on application. I ended up buying two Clarin's sets for my mom and mother in law. Joanie gave me some samples to try for myself. She is a rarity in today's fast paced sales world. I will be back! read more

I have to say this is the WORST Macy's I ever been to. First this store makes me feel claustrophobic and its always messy, (even worse in the holidays). The designer purse department...ewww, is all I have to say. Everything is a mess the wallets are all thrown together on a shelf looking thing, there is no organization. And the shoe department... DISAPPOINTING... This is the smallest shoe selection for women's shoes in Macy's I ever seen, also filthy and disorganized. The management really need to get this place together, because its despicable. read more

This review is for the Lancome counter in Macy's. The short Hispanic sales lady with glasses offered rude, horrible customer service and seemed absolutely disinclined to work. First, she lied about not having the promotional items even though I saw them when she opened the drawer. Then, when I politely asked if she could wrap the items, she said yes but then only handed me back my items. I repeated the request and then she handed me undersized boxes. Seriously?! And during the whole interaction, she was nothing but rude and too eager to run off. Thankfully, the other sales lady (the tall Hispanic lady) kindly stepped in to help, but it wasn't enough to erase this awful, infuriating experience. If Macy's can't beat other stores in prices, you'd think they'd make up for it with customer service. It's no wonder the whole chain is struggling financially. read more