Earlier this spring, a Macy's representative worked magic on consolidating several Macy's gift cards for a purchase at their SA North Star Mall location. On top of that, she did an online order of pair of Echo's at 40% of cost, plus several T-shirts on sale. The customer online price of the Echo's was $175.00 ... with NO sale price! Don't know how she did it, but Norma did it at customer pick up & returns! I am so overdue on these praises! Thank you, Norma for having made my day! read more

Going to the mall for cookware. My teenage self can't comprehend. Neither can my adult self. First of all, I didn't know malls were still a thing. This place was busting :|Literally. The parking lot couldn't handle anymore people and it looked like a fight was about to break out over parking. We managed to get inside and... Since when is it the Macy's Club? The music was bumping and at my age, ear plugs were a necessity. The amount of cologne I sample-smelled was incredible considering I wasn't even by cosmetics. We go up to the second floor and now it's starting to feel a little more relaxed. The sales person we encountered was nice and helpful. We made our way up to the third floor. No more bumping music or seas of cologne. Yay! Cookware!! We're looking around and there are no prices, yet everything seems to be discounted 40%. Also no registrars were in use. We ended up researching pricing online and found msrp and typical markups. Didn't need the salespeople afterall. We head back down to Club Macy's and I spot the Origins section. I love Origins. I wanted things, but again, no salespeople. I suppose we could have waited around to buy something, but sometimes online is just easier. Also saves the hassle of the parking lot. read more

Macy's - Department Stores Near Me - San Antonio, Texas

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Good service, big store with many options and great value! I learned this past weekend when I visited the store that on the 2nd floor there's a Macy's "backstage" which is ALL discounted items for ALL departments! I had no idea this was a thing but now you know! The selection there is limited but still worth the hunt for great deals! Highly recommend! read more

I had excellent customer service in the Ralph Lauren Men's Department. I was assisted by Dominique Scolero. She was so helping by providing me with selection of shirts, shorts, and men's hats. Ms. Scolero was so friendly and attentive. She was so sweet!!! Keep up the great work. I rate her a five star Rick read more

Ron in the jewelry department was wonderful. He helped me with selecting gifts and also to find a matching piece for some jewelry I got from a Levian trunk show many years back. He was super patient and professional. Definitely check him out if you come by. read more

Macy's - Levian pendant and chain - Department Stores Near Me - San Antonio, Texas

I like Macy's. It provided me great service for my Christmas purchases. And gave me no hassles on my one return.

On the good side this trip did not take very long. In and out in about 15 minutes because there was no one available to wait on us to buy expensive perfume. Oh well, I guess we will go to Ulta... And we were only here for 15 minutes because we ran into somebody that we knew... read more

The only department that is fully staffed is the beauty department consisting of Make-Up and Fragrances. It's really sad to see what has become of this location. Clothes are on the floor strewn everywhere. The bathrooms are (no exaggeration) completely infested with roaches especially in the evening. I have also heard employees talking about a rat problem down on the first floor. Good luck finding someone to help on the 2nd and 3rd floors as they are very understaffed. My heart goes out to the people still working there in these conditions. read more

Absolutely the worst customer service I have ever received. I ordered a suit separate for my husband to be delivered to our home. Macy's sent the suit jacket to our home and the pants to local Macy's store. I didn't want it to go to the store, but had to pickup anyway. The size was wrong on the pants. We had to return them and reorder the correct size. A few days ago I started to become concerned because I didn't get notification that the pants were at the store so I called and was told they had not been received yet. However, today, I received notification that because I never picked the pants up they were being canceled and returned to stock. I immediately called our local store and was on hold for nearly an hour before I actually got to talk to someone. This has been mess and I will never order from Macy's again. To top it all off we are 2 weeks in after the return and still my return has not processed fully by Macy's. They blame my bank, but my bank issues funds immediately. Now I will have a 2nd refund in limbo for weeks because Macy's canceled the 2nd pair of pants sitting at the store. Horrible customer service and procedures. read more

I like Macy's for my clothes. I like Macy's sale prices. I do not like Macy's regular prices. So when I go here i stick with the discounted racks. The clothes they sell are good quality by recognized manufactures. I like knowing what I buy will not fall apart the first time it is run through the washer. As an example of their prices, last night I bought 4 pairs of pants and 2 pairs of golf shorts for about $200. I left happy feeling I got my money's worth. Macy's see you next time I need clothes. read more

Macy's - Department Stores Near Me - San Antonio, Texas

tried to get Bellagio King 9-Pc. Comforter Set, but It was delivered to the wrong address as I live in a dual-plex house, so my neighbor got it and did not return it to me. Customer service keeps on giving me the runaround on it saying it got delivered. tried to get my refund as I did not even get the package but was told no and shut done without a reason. won't shop with them anytime soon online if they can even my my package right. read more

It is so sad to see Macy's in this shape. But, it is NO WONDER that they're struggling. I used to shop there because it was fun and there was great service. Now, it's hard to find anyone at all even working. It's dirty and depressing and the merchandise is more packed than Goodwill. Why do they continue to have "sales" where they stay open late at night as a promotion? Or "1 day" sales...200 times a year?? Get it together Macy's!! Your furniture store is a joke, I know more about the products than the sales staff, they don't even know the most basic facts. For this I'm supposed to spend thousands of dollars? They should know that they're going down the tubes because they don't even try to compete with online mattress stores who deliver at no charge, pick up the old mattress at no charge, and they don't give stupid "processing fees". Macy's: RIP. read more

I've been to Macy's twice in my life. Both times within the last month to this location. And both times they left these tags on clothing items I purchased. My mother burst out in tears because she thinks I'm stealing. I would like $10,000 for the emotional distress this has caused my family, but I'll settle for you removing the damn tags from the clothing items so this doesn't happen a 3rd time. read more

Macy's - Department Stores Near Me - San Antonio, Texas

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I was not a shopper in Macy's yesterday but I would like to give a huge thanks to two employees in Cosmetics department, Rochelle and Amanda Rosa! I have only been to the North Star Mall once since moving to San Antonio. I was picking up a product inside the shopping mall and got confused trying to find where I parked my car. Rochelle a long time employee at Macy's went over and above trying to assist me and Amanda Rosa joined in. She called security and a young and courteous Tony came immediately and with his help was able to locate where I parked! I am very appreciative of their help! I will bring my shopping to Macy's. read more

They need more people at register in shoes it's crazy I waited 35 min to get help I looked everywhere almost every cashier empty

Shoe department store women aren't very helpful. Took some shows back that I need exchanged for 1 size up (10/24) they didn't have the shoes there so I planned on returning the ones I had and ordering the ones I needed through them as a exchange, then I was told they were sold out on the website as well, okay so I'll take the refund..they scanned my barcode order and said they couldn't find the barcode for my shoes in the system and could only give me "stock price" which was $35.. I paid $47 and the the shoes are selling for $55.70 online oh and guess what, the shoe and size I needed isn't even sold out online.. so they lied and just didn't want to do their job..only found that out when they told me to just return them by mail instead. Never had a situation where you can't return a item to the same chain of store it was purchased at online just a week prior. read more

This store makes me cringe sometimes. If you enter through the inside of the mall, the first thing you see is the very crowded and usually annoying make-up counters. The associates try to force some perfume sample on you which irritates me because the smell gives me a headache. On top of being crowded, when you do want to buy something service can be slow. I would say that most of the store isn't well organized and there is lots of clutter to be found all over. They do have a large selection of shoes, and I was helped almost immediately after picking up a shoe I wanted to try on. Compared to other Macy's stores however, I have to say this is probably number 2 on the most unorganized list. For the most part they carry the same brands as do most Macy's, but you might have to search harder just to find what you want here. read more

Nice place to shop already has Christmas Decor up! https://youtu.be/VFvtBr4UfoE read more

I went to Macy's with my friend who wanted to buy a pair of shoes. The store was FILTHY with overflowing trash recepticles and disgusting women's restrooms. I was STUNNED!! The toilate(s) on the second floor were broken and out of service. The third floor bathrooms were so disgusting I elected to wait and not use them at all. This is really sad because they still had their hallmark sitting lounge as you enter the bathroom where I remember many years ago breast feeding my baby!! When I brought my concern to SEVERAL employees, I received a blank stare, eye rolls, and was simply ignored. During the Covid PANDEMIC, many establishments have Closed their bathrooms to the public. That's because Hygiene is key in preventing transmission of the Corona Virus!! Public safety is not a priority to Macy's. My friend could not find ANY shoes in her average size, and the place was a mess!! Discarded Items were piled everywhere! The staff looked beat to the ground, never even smiling or offering assistance. We ended up leaving, and going to Walmart. Walmart was clean, with people throughout the store were cleaning, sweeping, and restocking OUT OF PLACE ITEMS, not blocking the isles like HEB grocers!! Walmart predominantly stocks their isles during the hours the store is closed. Macy's can whine and cry about the economy and their poor sales, but at the end of the day it's about customer service, and the fact that their "New Normal" has eliminated that! Going to Macy's was not only a waste of our time, but a threat to our health!! read more

Macy's - Overflowing trash during the Covid Pandemic. - Department Stores Near Me - San Antonio, Texas

Restrooms were absolutely disgusting AND the locks are busted. The shoe section was a catastrophe and they said they had my size in a shoe BUT couldn't find it. Wow. Even the clothing section was beyond depressed looking. Macy's corporate you need to get this store together because you should be ashamed of yourselves. Just gross. read more

I like this Macy's. I enjoy the layout and oddly I ususally buy more stuff here than I do here in Austin. Odd. But yes I bought some beautiful pieces of jewelry, a few dresses with over $100 savings (including tax) with those lovely pink tickets. an Alfani top for $13 ... you just cant beat some of these deals.... but of course the Miss Me jeans never go on sale.. but maybe 2x a year! lol not many pushy sales people, which I enjoy. As a side note:I can never find special occasion handbags here... I always have to go to Dillards for that. read more

I went with my wife to buy shades and maternity clothes. We bought the sunglass from Sunglass Hut. The person manning the area was very friendly, knowledgeable and competent. We went to the customer service booth on the second floor to find out if they have any maternity clothes. When I asked the customer service guy, he had a deer in headlights look. I repeated the question... A lady (another customer) then yelled at him, "clothes for pregnant women!".. And he said "Oh, its on the first floor"... Well, we went to the first floor And we could not find it so we went to another customer service booth (on that floor) and the lady at the booth said they dont sell it in the store, only online. So mixed review... The sunglass buy was really a good experience so im giving them a 4 stars.. Could have been 5 if we didn't have the other issue read more

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I've had a Michael Kors watch that I've been needing to size for the past six months and I finally got some time off of work to come by the location to get it fixed up. The sales associate Adriana was super knowledgeable, quick and precise with sizing my watch plus she had a good attitude considering everything that's going on with the pandemic. If you need something make sure you go see her! Happy thanksgiving Adriana! read more

Macy's - Department Stores Near Me - San Antonio, Texas

Bought a sofa with a "Worry No More" warranty. The warranty was supposed to cover pet stains, which happened to our sofa. We were told it would be fixed or replaced if the problem could not be resolved. We were sent a cleaning kit which did not work on stain. Sofa still stinks. We are now getting the run around and cannot get in touch with someone to repair or replace. Do not buy warranty from Macy's...a complete scam! read more

I buy a lot from Macy''s , usually online. Today i went to return some boots i bought that had some bling on them. After wearing them a few times some of the bling was already coming off. I went to return them and honestly thought they would probably not take them back. I was wrong ! The sales associate apologized and there was no issues at all returning them. Excellent customer service!!!!! read more

I am a Macy's fan when it comes to department stores. I enjoy this location due to the way they have their entrances. There's only 2; 1 at the corner by the garage, and the other facing San Pedro. You don't have to worry about which of the 3 sides of the store you parked like other department stores. At certain times of the year, I can usually find some pretty good deals in the Men's clothing department. Sales associates(cashiers) are generally pretty nice. And they always have coupons. There's no pressure by the sales associates, and they don't stalk you at Macy's. They have price scanners throughout the store, so you usually don't need to find someone to check the price(unless it's missing a tag). Use a Macy's credit card and save more on top. What I don't like about this particular store is their small perfume section on the ground floor. I think it's a little tight, and it's the only way to get to the main mall. Is that their way of slowing you down to spend more in the perfume section, or is it just bad planning...? Tired of looking at clothes and shoes. Go to the top floor and just browse through their furniture and kitchen area. This store is great to kill time at the mall or just to enjoy the A/C. read more

I purchased an item today for same day delivery. I received an alert stating the item and delivery was cancelled. I called the number provided to see about getting another item sent (I was hoping it can be shipped the following day or possibly pick it up). The rep stated it was the stored policy to issue a refund that could take up to 10 days. That seems incredibly silly to me, I purchased an item today, the funds left my account today, the item was cancelled today but I have to wait 10 days to get my money back? The customer service line was no help, I was transferred 3 times and spent nearly an hour on the phone. I am extremely disappointed with Macys as a whole. I was given no reason for the cancellation of the product and no have to wait for funds, all i would like is the item. HORRIBLE EXPERIENCE! read more

Very disappointed with my trip to Macy's today. There was literally one register open in the entire men's section this afternoon. There was one cashier trying to get through her line very disgruntled people. Then all of a sudden she said I need to walk away for a bit I'll be back soon. A lot of people just threw their stuff down and left. I took my purchase down to the first floor to see if I could find a cashier on my way out the door. Luckily a gentleman in the women's shoe department rang up my purchase. The store was dirty and a mess. Not the usual standard for Macy's. read more

They have merchandise and furniture that I love! Recently purchased an entire bedroom set and the customer service over the phone and in store assistance was horrible. Macy's seriously needs to improve majorly in that area. If I ever make another furniture purchase or major purchase I will specially not allow the people I previous dealt with to assist me in any way. Again I love some of their merchandise just not their customer service. read more

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Please if your going to pay with cash take a video of your money and what you are paying in the shoe department ! They have a theif working in the shoe departmnet ! The Cashier stole $100 from my mother and I and got away with it! We spoke to the Store Manager and so call female manger and nothing was done because of the color of our skin ! if i can give some advice pay with your bank card ! This is not this cashier first and sure won't be the last time he will steal again because A thief and a lier will always make a mistake because this male cashier will steal another customers money again! if this happens they need to immediately fire the Store manager and female manager !!! Be careful going to this san pedro location shoe section ! The tennis shoe depatment is good but where they sell the dress shoes right next to them watch your money ! The Store Manager, female manager and corporate main office won't do anything to help you they will take up for the thief male cashier and tell BBB the matter has been closed ! read more

Worst Macy's i have ever been in. The restrooms are disgusting. The clothes are in disarray. Not shopping here again. I went to talk to a manager and they acknowledged the problem yet didn't go to a phone to inquire and just walked away. I also reported it to Macy's corporate offices. read more

Covid should NOT be an excuse for POOR customer service. If I could rate this store a zero, I would. The men's dressing area was I adequate for trying on clothes and they commingled men and women in the same dressing area. The "selling associate - #11110693" was rude as my son had to find a secure place to try on jeans that she deemed unsafe. Selling associates there need training on effective and friendly communication without sarcasm and attitude. I would never shop at this store again. She made our experience unpleasant which had nothing to do with Covid. #macysdepartmentstore #northstarmall #dontshophere read more

This is my favorite shopping spot for housewares in Northstar Mall. This is a pretty big department store, with a wide selection of stuff. They offer everything from mattresses, perfume, to clothing. Heck, if you haven't heard of Macy's by now, you'll probably never get there. It's got easy parking, right across the way from the parking garage that makes it easy to swing in and grab something and come right out without running through the entire mall. It can be hard finding a clerk, but they don't mind it if you take your purchases to another department to check out. I don't know if that's frowned upon because of commissions or something, but it's usually easier that way. They're always offering discounts if you open credit cards with them, but beware of the APR on those offers. They'll make their money back in no time. This isn't exactly the cleanest department store, but it's a one of the best in town. read more

So you're on the first floor and have to find the Ladies Room. Ugh! Non on the first floor they tell to go to the 2nd floor. Really???? So I go to the 2nd floor and the Ladies Room is out of order with a do not enter sorry for your inconvenience. Please go to the 3rd floor!!! This huge store and only one restroom! Quite Ridiculous!!! A mom with 2 little girls also trying to find a restroom. read more

So disappointed in all of these stores. I feel like I'm shopping at Kmart. At least with Kmart or Walmart you know what your getting. Macys haS the product marked down but still your paying 40 or 50 dollars for an item that does even last a year. My sandals I bought last summer are already falling apart! I don't even wear them very much. And I have been buying a lot there. After noticing my Sandals today I'm done shopping at this cheap store. read more

***disclaimer*** I am writing about my customer service experience at this location of Macy's. I originally posted about this experience, only to have Yelp to change my review (by changing the business name). I complained that they altered the meaning of my review. So because they won't change it back to the original review name, I will repost. I love Prescriptives Mineral Makeup! I have very sensitive skin and my dermatologist recommended that I use mineral based makeup that also had a green tint to it (I know it sounds weird, but when you have rosacea and your face is red like Rudolph the Red-Nosed Reindeer, green covers it up). Macy's has a Prescriptives counter where they do custom blend and can add green tint along with other things to your makeup. I was running low on a specific item and needed to pick some up. I called both Dillard's and Macy's to see who had the best price. Dillard's answered immediately. The Prescriptives counter at Macy's didn't pick up. So I decided to drive over there, park on the Macy's side just in case they were cheaper and went in. There was one person working at the Prescriptives counter. There was also a customer trying to get her attention but to no avail. Eventually she was able to get her attention and the employee came over. She didn't even greet me or say "I'll be right with you." I waited and waited. Two more shoppers came over, even stood directly next to the worker and stared at her like they needed attention too, but she didn't even give them the time of day. They eventually left. After 7 minutes of waiting, yes I know but I was looking at my cell phone most of the wait and I had the time on there, she eventually said to me "I'll be right with you" then proceeded to continue to help the other patron. There were other Macy's workers hanging around other makeup counters and they were not busy. They saw me but didn't even come over to help. Even Macy's had a guy standing out in the aisle and looked over to me and knew I was getting really impatient but didn't do anything either. After another 10 minutes, I looked at the employee and said "do you know how much longer you will be?" She didn't even acknowledge me. Her personal cell phone went off twice while I was there. Geez. I walked away. The Macy's guy in the aisle asked me something, and I just said something about horrible customer service and left. I walked clear across the mall, went into Dillard's, was greeted immediately (even with other patrons there), got my makeup AND was even given a free gift. I will NEVER go to Macy's again for any makeup. Horrible customer service. read more

Sometimes I wish I could pick places to be on Undercover Boss, so I could point out all the things that are painfully obvious to these executives that fall thru that cracks as a result of corporations growing larger and oversight shrinking. On my visit to Macy's two things became apparently obvious: (1) the customer service here is SEVERELY lacking. The ratio of customers to employees is insanely off-balanced. Translation: you won't find help, unless you go looking for it. In my case, when I found help, it was to find someone to ring me out. The guy mumbled that the closest register was across the store to which I responded "okay, following you" (after all I can't check myself out right?) and when we reached the register he asked one of the two ladies there to log in for him and as soon as she did he just walked off. I wish I were kidding, but the uneasy laugh that she let out spoke volumes about how rude, un-professional and awkward that was. (2) Cleaning and maintenance need more attention. After visiting the try-on rooms, I counted at least 20 pins from clothes on the floor (and this is being very conservative). Some you can see shining on the carpet, some are stuck IN the carpet. Nonetheless, God forbid someone had their kid sitting on the floor in there or trying on clothes that required them to remove their shoes and Macy's could very-well have a lawsuit on their hands. (3) Poor layout. I entered the store and of course there's no help to be found. So I walk around for about 5 minutes and finally I lose it and grab someone and ask where the hell men's-ware is. She laughs and says upstairs. I looked at every sign on that first floor and unless it's hidden or micro-printed I NEVER saw a sign for menswear anywhere. Here's why this matters: in the Austin mall that I'm accustomed too, Macy's is split. Men's stuff is on one side of the mall and Women's stuff is on the other side. I almost left just assuming they didn't have anything because in the store in Austin, the only thing upstairs in the Women's side is household stuff. Better signage would be greatly appreciated (or better staffing or both). read more

Éste Lauder has a crappy machine that's supposed to match you for the "perfect shade of foundation" bs they gave me the wrong color and the manager was a bitch she even gave me her number she was the one who sold me the foundation I went back she wasn't there to change it they tried changing it I still didn't feel satisfied so I went to Rolling Oaks and they didn't need a machine because they actually know what they're doing and if that's too far for y'all go to South Park because Ingram could care less as well read more

It is sad to see a company that does not want to come out of the pandemic. Macy's at the Northstar mall is definitely one of them. Twice now in the last two weeks I had to just walk out of there without buying anything. They have no employees and the ones they have are just to lazy or depress or something because they just do not care at ALL about the customer. read more

Unfriendly and slow service at men's fragrance counter, especially strange since we were making a high-priced purchase. Was trying to decide between Cartier or Hermes cologne and the saleswoman didn't even know what Hermes was. She asked what brand made it?! At least we laughed a little though. Dirty restrooms, I wouldn't even change my daughter in there. It was hot for some reason too, not keeping up with AC maybe? Rating system: 5 stars = I'll drive across town specifically for this, and rave to all my friends about it! 4 stars = Would recommend visiting. 3 stars = Average, acceptable, positive. 2 stars = You might be able to drag me here. 1 star = I will not be returning. read more