Sean was fantastic. He came to the job site right away. Was extremely pleasant to work with and…read moreknowledgeable on the changing of the gas shut off valve. The service was quick and Sean was able to educate along the way. I was not left in the dark on what was happening. The valve of his services was worth the time spent with him. I will recommend his services to anyone looking for reliable service for any services he provides. Thanks again Sean.

Replace kitchen faucet and replace heat tape. Showed up on time and completed the work as promised…read more I highly recommend this company for all your plumbing needs.

i would recommend this company . great service ! the 2 men that installed my tankless water heater…read morewere very polite , neat and shared their knowledge of the product being installed.

Had a boiler instaled today and Tyler and Don were great! Took care of everything needed to get my…read moreheat working and answered all of my questions. Would definitely recommend them! Also came in at a much lower price than several competitors.

This is an amazing business. From your first phone call, they are super personable and friendly…read more When you're stressed by plumbing issues they are very reassuring and accommodating. Shaun and Caitlin (spelling?) came out and quickly fixed the issue! You have no idea how relieved I feel.

Called for service, had water back up in my laundry room. I knew from past experience I needed my…read moremain drain rodded out. Normally we would rent a machine and do it ourselves but my husband has been ill and was not up to the task. I have received fabulous service from Bradbury in the past so I gave them a call, was given a price of $450, considerably higher than expected, but was in a bind. Called on Wednesday they could not get out until Friday. Tech came in, looked at the situation and said I needed my septic pumped, I know this was not the case as I was just pumped on 9/18/24 and it's a two person household so not a lot of waste going out. Charged $221.45 for a service call. Next I called the pumping service and set up a pump for $300. Guy that came out remembered being here to pump and looking at everything said the tank was fine, said the pipe needed to be rodded, he called his company and a rodding tech who was on sight in less than an hour, sent 60' of rodding through the pipe and problem was solved,charged $185 Mind you I have used Bradbury on multiple jobs, most recently in December? Had them out to switch out a water heater, cost $1400. I have never been given a break down I fees from Bradbury ever, turns out a service call even if the don't do anything is $135, credit card processing fees also charged to the customer. Called on Friday to see about getting my service fee back since the tech didn't do anything, gave me false information about pumping the tank and I felt the $221.45 was not justified, called and was told by the CS she would call me back, she needed to speak with the tech, never called back. On Monday called again was asked to send a picture of my receipt from the other company which I promptly did she sent voicemail and email that she would get back to me. Late Tuesday still had not heard anything, Gina who I had talked to on Tuesday and had just gotten in and was busy, so started the whole process over with a new rep, originally said she would drop the charge to$135, this was unacceptable because he didn't due any work, after bickering back and fourth I was told I would he a refund, only got back $215, was told difference in refund was the credit card processing charges they pay, petty on their part but I just let it go, I have bigger problems to deal with. I am sad this happened, I trusted this company because if their stellar service in the past, but because of this incident I am left wondering how much I was overcharged in the past and that for a lousy $6.45 charge they are willing to lose a customer that up until now would recommend them to everyone. Used them for a well pump, furnace and hot water heater and service was always exceptional, this time not so much, confidence lost, very sad

I needed my water heater replaced under warranty and Kulacz & Son's sent out Jason and Kyle to take…read morecare of it.Once again everything goes like clockwork.These guys are the only HVAC company I have used for 15+ years ! Quality work and good pricing,thanks again.

In Good Faith, we used your company Kulacz & Sons Heating & Cooling we are not satisfied with…read morecertain things that have happened. For example, having the air conditioning and heat going on at the same time would eventually cause risk of wear and tear the heating & air condition, causing us to have a new unit installed, being professionals that should have never happened. Also, when taking out the old furnace, you used no covering and left pieces of stuff everywhere that they didn't clean up and a mark on my wall that will not come out. Perhaps if the worker concentrated and spent more time on the job rather than being unprofessional, installing the furnace job would have been done correctly in the first place. Approximately we have spent roughly $11,600.00. It's unnecessary getting the service done from this company in the future. We would not recommend this company to anyone.

Kevin has done a lot of work for me in the past and it's always been more than satisfactory.read more

I highly recommend this company. They were a referral from my usual plumber since they were unable…read moreto come out until the following week. KRK returned my call promptly and followed up the next day with a call and service. I had to replace the water heater for our home. They arrived on time and immediately began to take apart my old heater, while their coworker went to get the new one. They did an excellent job installing the new water heater and cleaned up after themselves when they were done. They also took the old water heater with them, so I don't have to bother with finding a way to dispose of it myself. The fee was reasonable, carefully itemized every amount, on my statement. They were very professional and friendly to talk to. I actually felt that they cared enough to do a good job.

Water was seeping from under the toilet and Jason, a very fine and capable young man, came and…read morefixed it at a very reasonable price. I also had him drain my AO Smith water heater for maintenance. Thanks again, Websters and Merry Christmas and Happy New Year!

I live in Arizona but have been flying home to the Kankakee area often as of recently. So yesterday…read moreI was remodeling my mothers home tearing up the kitchen tile when I realized there was a huge leak coming from the refrigerator supply line. I called Webster's Plumbing and we discussed specific solutions. I was impressed with their honesty and genuine style of doing business. I highly recommend Webster's Plumbing to anyone looking for a plumbing company in the Kankakee area!

Response time was quick but my issue was not resolved after 3 visits. Conflicting diagnosis given.read more

Don't even let them come to your house. They are money hungry and don't do their job properly. I…read morehave experienced the same issues with them as the review prior states. They were sent by ASH told me within 5 minutes both of my AC are not working without prior assessing them. As it turns out one is not working the other is and their quote for change was beyond outrages.

Recently, I had service completed to insulate my HVAC ductwork. While the quality of the…read moreinstallation itself was acceptable, I was very disappointed with the handling of the material costs that I prepaid for. The amount of materials required for the job appears to have been significantly overstated. Unless I had specifically questioned the excess, it seems the unused materials would have been removed and potentially used elsewhere despite being charged to my account. What was even more concerning was the lack of communication afterward. When I attempted to address these concerns, the manager did not make himself available to discuss the matter or answer my questions. This experience left me feeling frustrated and dissatisfied with the company's materials ordering and customer service practices. Customers should be aware.

I'm writing this review from a very satisfied customer perspective - who recently spend a few…read morethousand dollars with Goodberlet. I've used them twice. The first time was in 2021 when we got our ducts cleaned. They were very thorough - ensuring all input and output ducts were clean and explaining the process. The second time was just the other day (Nov 2024). I wanted the ducts clean and set an appointment for 2 weeks out - BUT - then the furnace stopped working to I called for advice. They sent a technician out as soon as feasible (the next day) who did a thorough investigation and said that our furnace was 23 years old, and 8 years past it's expected "lifetime". I'd noticed that it wasn't heating our bedroom well anymore. He gave us the option to repair it, yet also said we could get a new furnace for about 3 times to cost it would take to repair and be more energy efficient. We sat down and discussed pros and cons with no pressure. We ended up buying the new furnace - as they installed - they explained how to work it and what the differences would be. While they were coming, we looked into a more energy-efficient air conditioner as well - as ours was 28 years old and figured "while they are here". They took the time to explain the differences between 1996 technology and 2024 technology. By having them install both a new furnace, and new A/C, as well as clean the ducts - they were here for 10 hours - and wouldn't leave until they were sure everything was right - even though it was 7:45 at night when they finished and pitch dark out! Afterwards, I needed a combined receipt, and I talked to Christine and she quickly got me what I needed.