I WILL NEVER FUCKING RENT FROM THESE CROOKS AGAIN! I rented a small crummy studio in a divided house. The tenant in the unit behind me must have been on some kind of disability because she was pure crazy, and allowed to live there consequence free for her behavior. She had screaming delusions at all hours of the day and night, terrorized me and the other neighbors, even to the point of one morning, throwing a rock through my car window, my kitchen window and my neighbors window. And of course I didn't see a damn bit of money back to cover the $211 paid to replace my car window. After 3 weeks I finally got my security deposit back, only to have been charged 2.5 hours to clean, when I left the place cleaner than when I moved in! I was also charged for having to remove items from curb. Even when they finally got the psycho woman moved out (2 weeks after the rock throwing incident), she left items on the curb and NO ONE from MPM came out to move that stuff. I paid $15 extra a month to have a pet, thats $180 extra for the year, and even then they still charged me to replace a couple of crappy blinds. Fuck these people! Nearly a year I lived there, being terrorized by the neighbor, never once being offered an answer beyond "call the police if you feel scared" and yet expected to pay rent every month, never offered a discount or compensation for the stress and anxiety from the crazy woman they allowed to live there. read more

MPM used deplorable tactics to retain 95% of our security deposit. This sort of behavior can only be described as predatory. When we came to see the town house prior to move-in, simply put, it was trashed. The tenants did little to keep the home clean and uncluttered. On the move-in day you could see half of the furniture and junk the prior tenants left were sitting on the curbside waiting to be picked up. MPM had redone the carpets in the entire 3br house, repainted the walls, fixed all the doors, and a host of other improvements. They'll never admit to it, but the likely reason our deposit was withheld was so that MPM could recoup the resources they put in the house to make it presentable. I have also heard similar stories from friends, and other acquaintances. This was roughly three years ago, and I'm still bitter about it enough to write this scathing Yelp review. read more

These people have been horrible to rent from. When I moved in there were so many problems with the place: raw sewage (yes, human SHIT) backed up in the basement, the front door had no lock, the door to the apartment had no working lock. After weeks with no response to these issues (I didn't feel safe in my apt since neither one of the doors locked properly) I called the building inspector, and they found FIVE PAGES worth of things that needed repair and weren't up to code. They also love to send people in to do work with zero notice. And, the people they hire to do the 'maintenance' are lowlifes. I've had a chain-smoking alcoholic-type guy with booze on his breath, a mentally challenged woman who I just felt sorry for (she came in, with no notice, of course, to put rat poison in my apt even though I have cats- I yelled at her and told her to get out) I also filed a complaint with DATCP. Now, Just this week, I discovered that while doing 'maintenance' someone stole a steel sculpture I put in front to try and give our place some character. That took me years to make and was priceless to me. I have had numerous other things stolen including: my compost bin, my toolbox (was my late father's- also priceless). After two years of being an excellent tenant, I am still treated like dirt and my things are routinely tampered with or stolen. DO NOT RENT FROM THIS COMPANY!!!! EVER EVER EVER!!!! read more

Not a good company to work with. I never saw my security deposit even though I left the house in good conditions.

I lived at Equinox a few years back. The building manager is a good guy - very helpful and responsive. Overall the apartments are nice, come furnished, and all utilities are included so that is convenient. Nonetheless, I felt like I was paying way too much for what I was getting. I also didn't really like renting from MPM because they would NEVER EVER cut tenants any slack. We had a few issues during our lease and we would always have to haul our asses down to their Regent headquarters just to talk about it. Not a huge deal but it just was annoying that we could not handle problems on site. I live at Palisades now and management is extremely reasonable and flexible with their tenants. If you are wanting to live in one of the high rise apartments, Equinox definitely wasn't a bad choice but I prefer Palisades no doubt. read more

My wife and I had a positive experience with Madison Property Management (MPM). We rented a privately-owned condo that was managed by MPM. Our maintenance requests were handled promptly and correctly, and our interaction with MPM was always very friendly and helpful. After ~1.5 years, the owner decided to sell condo unit and we needed to move out at the end of our lease. As our lease came close to the end, we were met with a lot of demands by the owner who had not yet sold the unit. Throughout this period we dealt with Justyn P., who acted in a very professional, courteous, and helpful manner. We very much felt that MPM worked hard to protect our rights as renters especially when the owner, condo association, and others did not. We would feel very comfortable working with Madison Property Management in the future. read more

These guys don't actually own any of the properties. They manage them for other owners. This means that there are wildly different service levels given to each property based on what the owners of the buildings are willing to spend on maintenance. I rented from them for two years in a house on Langdon St. Our first building rep seemed pretty inept, but as I found out from our second building rep, it had more to do with the fact that the actual owner of the property didn't want to spend anything on repairing it, so she just made excuses on his behalf. I won't make the mistake of renting from them again. The total lack of vertical integration, combined with high turnover of staff and some shady folks who own properties that MPM manages means I won't be back. read more

Not the worse place to rent from in Madison, not the best either. I rented from MPM for two years, different places each year but same building. We had to move all our stuff to the street in between so we waited for the day with our stuff. Some cleaners came to clean and were out in 5 minutes.. they said "Looks like someone already cleaned" (yeah, us!). We still got charged for two hours of cleaning! The next year we got charged nothing though, and our dog had pissed all over the carpet, so who knows! One big complaint is a cleaning lady who cleaned mutual spaces left a key in our door that had a key to our apartment, and it was there all weekend until I returned home. I had to call the police to have them search my apartment because I was scared. When I called to complained I got an apology and a request for the keys back. I didn't send them back, instead I got an extra pair of keys for my trouble. All in all not terrible, a bit expensive but clean apartments. read more

This company is ridiculous and will charge you extra fees and what not based on what a neighbor who has has a problem with you says to them, mind you the neighbor would write fake Parking violation tickets on cars parked along the road where you are allowed to. There has been problems with water pipes that have not been fixed when we have requested them to be fixed. To many problems and not enough solutions clearly. read more

1 star is generous! I have lived in a newer, gorgeous property on Madison's east side for 2 years now and instead of actually remedying a situation that arose, they would rather see me leave the property dissatisfied and re-rent the unit. This is the kind of management style you will get from MPM, guaranteed. I get that it's a business and keeping the units rented is how they measure their success, as does the owner of the building, but I promise you that's what gets in the way of them actually managing anything. If you bring problems to MPM you will get a completely scripted, vanilla response in hopes that you will go away and so will the problem. Eventually the on-site property manager will get tired of you and direct you to another person at their main office. This person will do anything they can to not actually do anything and make it seem like the emphasis is on you, the tenant, to prove that there is actually a problem occurring at a property that they manage. I'm not sure if it's laziness, ineptitude, possibly they are too busy with complaints at other properties that they can't keep up. If you are a person that pays rent on time, goes about their business in a respectable way and have high expectations in life - DO NOT RENT FROM MPM!!! Unfortunately they manage several beautiful properties in Madison but don't let that fool you - keep looking. read more

If I could give them 0 stars, I definitely would. I signed a lease to move into an apartment 2 months before it was available. Gave them a security deposit on the spot. The day before move in, they call me and say it's not available, and won't be for a few days. They wanted me to check into a hotel for a few days, who knows how long exactly, and keep my things in a truck. Blew my mind. I requested that they just refund my deposit and we'll just terminate the lease I had signed. Been waiting a month now for them to refund my deposit, and still haven't gotten it. To make things worse, they claim they have mailed me my deposit, and in order for them to issue me another check.... They are going to charge ME a fee to stop payment on the initial check I have not received. So basically, they're taking a portion of my money to cover their mistake. They are nothing more than scam artists and I definitely recommend anyone to look elsewhere when it comes to renting. Staff is completely unprofessional and rude. read more

I have been renting in Madison for 10 years. I will NEVER rent from MPM. When we moved into the apartment there was mold. It wasn't cleaned and needed numerous repairs. About a month after we moved in, they still hadn't fixed any of the maintenance requests indicated on our check in form. Whenever we contacted Mette, the property representative, she was always rude. In the end they took half of our security deposit because they claimed they needed to "clean" our apartment even though we had a professional cleaning service come in and clean it the day before. DO NOT RENT FROM THEM. read more

The worst place with the most expensive rent I've ever paid I have a very small one bedroom office seminal highway and I've had mice I had shower problems I've had dishwasher problems they basically locked us out of getting in our garage have no key for it many many problems last year slipped and fell on the ice and no one even could bother to take care of it it's really ridiculous I can't wait to move out. I pay 805 for a hole in the wall and I don't get good service read more

I rented a property from MPM and now am on a personal mission to steer everyone I can away from this profit center. They nickel and dime every penny out of you. I had to have some stuff replaced that I did not damage (shitty remodel job) but didn't see the point of paying to live in a place with broken tiles and a broken towel bar. So I asked to have it fixed and was promptly billed for it. The upstairs neighbor had a Chevy Volt electric car and the way the duplex was metered we split the bills down the middle. So I was essentially paying for half of my neighbors fuel costs. I complained and they gave me a $100 credit to shut me up and said "he'll be moving out soon..." The house only had one thermostat and the nice folks who live upstairs end up freezing all winter, but since the way it is wired and the fact that the property owner only wants money they won't put in a second thermostat or any kind of auxillary heat for the top floor and Mette H. (stay away) told me I was required to keep the heat at 74! I could go on and on about why you shouldn't rent from these profit hounds.. If you do make sure you cover your bases and be prepared to be really inconvenienced by all of it. They are in this business not to serve you but to solely make as much money from you as they possibly can. I bought a house half way through my lease and subletting is a nightmare and they offer you little to no guidance or help and now are trying to tell me that I owe more on top of my security deposit after move out for cleaning and removal of items in the basement that were not mine. Profit hounds.. Just give them your routing number and they will gladly drain your checking, savings, and any accounts that hold your hard earned money in them. Good luck and seriously save yourself a headache and stay away. read more

Bearing in mind that MPM is a very big management company, I can only speak to the quality of the apartment I rented for two years and the competence of my property manager. The apartment, on Mansion Hill, was one of the coziest I've lived in during 20+ years of renting apartments. And the manager, Mette, I couldn't recommend more strongly. She was not only blessedly responsive to my queries and emails, but also treated me like a person, not a faceless tenant. When my cat passed away she shared sincere condolences--and was genuinely happy for me when I wrote a few months later to say I'd adopted a new one. I have to leave my apartment because I got a new job out of state; otherwise, I would probably be there for at least another two years, maybe more! read more

Very rude people that work there! No customer services and snotty attitudes. Where did they find theses people from? They need to hire some people with some customer services. read more

I would not suggest renting through MPM. I recently attempted to rent through them and ended up needing to find a new apartment in just under 3 days. I signed a lease for a building in the process of being built and was assured that it would be very unlikely the building would not be finished on time, two weeks before the day I was to move in. I heard nothing from MPM about the property as the scheduled move in day approached, so I decided to drive passed and see it. It was clearly no where near finished, so I reached out to MPM to express concerns. They assured me again that it should be ready in time. I continued to monitor the building progress and was sure it would not be ready in time. I asked MPM if we could sign for a different property or simply end our lease as the property seemed like it wouldn't be finished in time. They refused both options. They strung me along for weeks until 3 days before I was initially scheduled to move in they finally told me it would not be finished until mid October (a month past the initial finish date) and that I could end my lease or they would pay for a hotel for 2 weeks. They refused to pay for any of the additional cost of doing this (belonging storage, re-renting a moving truck, etc.). I took them up on ending the lease. There were many ways to handle this situation, not giving tenants updates or trying at all to figure something was probably not the right way one. read more

As an individual property owner looking for someone to management our small home while we moved out of state, we looked toward MPM for assistance. Worst decision ever. They aren't responsive, do not listen, do not provide appropriate screening of tenants, will way under price your property and then charge you 3 or 4 times the cost of what they spent on getting the place "ready" for rent, despite it being in rentable condition when turned over. Perhaps if you have a lot of properties they will treat you differently but if you have a single home and can't make them much money, they are the worst. My advise, look else where and do it quickly. read more

Terrible. While they own hundreds of properties, making it easy to rent from them, and will accept people with no housing history, they also don't give a damn about their tenants, won't fix anything without extreme prodding, can't turn on the heat, and overcharge for everything. Examples: - They don't turn the heat on until November unless it gets below 67, supposedly - except that in Madison, WI, it's below 67 by September, and they don't usually get the heat until about 55 (at which point it shoots up to 80 and gets shut off again, forcing us to open windows and then wrap up in blankets in the same day). - One floor out of the three flats controls the heat, and it's the top floor. Our lovely neighbors like to turn the heat off completely when it gets warm, or when they leave, including over spring break. Emails and calls to MPM to ask them to turn it back on when the apartment reached 54º went unanswered. - A serious mold problem in the bathroom, combined with peeling paint from exposed woodwork painted with cheap paint, were both basically ignored when they did come in for maintenance. The peeling paint was redone so poorly that it looked worse a week later than it had before they "fixed" it, and the mold was painted over so we couldn't scrub it out with bleach or something. - Actually broken things, like nearly every door in the apartment, don't get fixed. However, we do get charged for replacing blinds that weren't installed when we moved in. - Most egregiously, we were charged over $120 for replacing two 1-inch-wide wooden slats in a shutter-style cabinet door in the bathroom, which cost a few cents at the hardware store and were listed as broken on the previous tenant's check-out form and left unrepaired. MPM would not provide us with a copy of the form, nor would they drop the charge for two months, demanding it be paid with the rent (we refused). Bottom line: I will warn everyone I know not to rent from them if there's an alternative, and I will never live in another MPM property again. read more

I had nothing but horrible experience from this property management. It does show the type of landlord who would use this company to manage their property. My personal experience is even though I had paid my rent every month, I still got a 5 day eviction notice in the mail. I called and left a message (of course) to complain and asked if they even talked to the landlord. No apology. No reply. But I didn't get evicted. In Madison it snows a good deal in the winter. There is an agreement in the lease that tenants in the other apartment are responsible for clearing the driveway. This never happened and I was just given excuses to why. First was that I didn't give enough notice (It was 4 days after 10 inches had snowed). The next time I was told the tenants must have not known they were responsible. The third time I was told that they were sick and wouldn't plow the driveway. Talking to Tenant Resource Center (be familiar with them if you rent an apartment from these guys) I had no legal backing for having to clear the driveway myself. Last thing is that while in my apartment a representative came into my apartment without knocking. He said he didn't know if this was the right apartment and wanted to give a 24 notice of entry. He didn't knock but just came in. Even if the prices seem reasonable, I highly recommend you look elsewhere for a property management company. read more

The absolute WORST management company that exist in Madison, WI. Unprofessional, unmanageable... Their name shouldn't even have the word "Management' in it, as they don't ACTUALLY manage their properties the way a real professional management company should. read more

AWEFUL!! We moved into an apartment that wasnt in the worse shape, at least had new carpet...but everything else was filthy!! Limescale so strong in the bathroom that the doors were hard to open/close. Windows you could not really see out of and everything else was dusty/cobbwebs/mold. After we hjad been in over a week, they sent someone out the'clean'. While I already spent 4+ hours doing it myself, so she came and wiped down the windows.... Which you still could nt see out of. They used every excuse in the book, raining, needed a ladder, snow etc as to why they could nt get some problems sorted. Including cleaning out the dryer vent which was full and could easily have caused a fire! We had two people in our building fall over on the ice because they never shovled/salted during the winter, and they gutters were aweful and just over flowed right onto the pathway. You could not get into the apartmet without standing under a mini waterfall from the gutters. We have since moved out and they have charged us for a missing electrical cover from behind the fridge...which we never even pulled out! A door that we complained about for 5 months that they never fixed and screens that were already broken. When we have questioned all this, we are told we have to wait as they dont have time to look into this for us right now. And they best part they charged $70 for 'cleaning' when i spen another 3 hours cleaning after we moved our and it was spotless (apart from that nastly lime scale) And when we asked if they always clean between tenants they replied its a case by case thing... Not one person that I know has received their full deposit back, and not one said they charged for thing they actually damamged. Be warry, take lots of pictures, and know you will be nickle and dimed from this company. read more

Never ever rent from these people - I could go on for days about our problems with them - the person they gave us for a representative is very nice i will say - i think if he ran the place it would be great but , he doesn't - I have lived in my place for 5 months they have already started showings and we never said we were or were not re-signing (which we aren't) but still..we have a dog who has been in his kennel for almost 2 months now bcz we usually have ONE showing every day ALL week - yes monday threw sunday and we both work - so we put him in the kennel when we leave for work at 8 and usually don't get home until 6. poor pup . on top of having mice in our furnace right when it started getting cold so we couldn't turn the heat on . this took them about a week and a half to get some one over here to look at it - than when they did they put poison in the furnace - and tons of mice traps in the basement. our washer they supplied stop working - so we hooked up our own - bcz we didn't want to wait for some one to come fix it and it not be fixed right anyway. than, our dryer stopped working and the dryer is so old it still plugs into a standard outlet well, ours is newer with 3 prongs so we couldn't hook our own up - they weren't willing to add a new outlet into the basement but said they would fix there dryer they provided - well lets just say i have to run all my clothes 3 cycles and have shrunk all of them in the process. There is a whole human sized in our back yard that there is "nothing they can do about " and squirrels living in/above of porch - theres also nothing they can do about that. i could go on for days but i won't :) save yourself the headache and don't rent from these people . . we have 4 months left of this lease and cannot wait to get out . read more

Can I give MPM 0 stars.....worst company ever. They are incredibly unresponsive, have charged us unwarranted late fees, take them off when we complain, put them back on. We rented from them for over 6 years - same house. Stay far, far, far away from this company. Unprofessional and unethical! A revolving door of employees - we've had at least 5 different property reps - who don't communicate with each other. We hadn't seen them for over 1 1/2 when suddenly they show up for an "inspection". Ended up charging us over $900 for repairs. Refused to allow us to make the repairs as they had "to meet their standards". Ha! Our basement has flooded 3 times, we had mold in the house and they have not had it tested although we asked numerous times. We went over two years with a broken garage door opener. We would report these issues but then find out that the property rep had changed once again and the new one had no clue what we were talking about. HORRIBLE company! read more

Don't rent from Madison Property Management. They are dishonest and take advantage of college students. My daughter and roommates rented an apartment in Humbucker. We left it clean and much cleaner than when they moved in. They withheld $272 from the security department for cleaning. They sent ridiculous pictures and a checklist with an 8 written on it for the number of hours cleaned. They sent 3 photos of a piece of lint, two photos of a finger with dust on it, a picture of a toilet and an oven. A person wouldn't be able to tell if the photos were taken from the same apartment or a different one. My daughter wrote twice requesting our deposit back and they refused. I called to try to get our deposit back and they had me talk to their attorney. They have a full time attorney on their payroll so must have enough of these issues to justify that. Their attorney is their "dispute department" and told me "if you want to take us to small claims court have your attorney contact me directly. I'm an attorney, that's what I do". They charged $39.50 per hour for cleaning and said it took 8 hours to clean the apartment. No way. They are dishonest and do this because they can. My daughter and her roommates were good tenants, always paid their rent on time, never gave anyone any trouble and kept their apartment clean. I filed a complaint with the Wisconsin Bureau of Consumer Protection and am going to file a complaint with the Better Business Bureau. I told their attorney my plans to file complaints against them and she said she has no problem responding to complaints. Don't rent from these guys, they are bad news. read more

Steer clear of this company if you value privacy and not being ripped off. They entered our unit twice in the 2 years we rented from them without informing us! We received 2 $15 Munchies gift certificates for their error. They also kept half of our security deposit for painting and replacing items that were never there in the first place. The house was not even freshly painted when we moved in nor was it even white. So even if we wanted to touch up, we couldn't without having to find out the colors to match, buy the paint etc...Over $300 for that! I wish I had read the other yelp reviews before signing a lease because I experienced many of the other issues listed. Shoddy remodel work etc...My husband and I rented from them about 22 years ago and we had a similar experience (entered unit without advance notice, kept security deposit for painting and yes...carpet cleaning). I was really hoping they had changed because they seem to manage most of Madison and we had and few other options. No such luck. They just got bigger and greedier. I am joining Kyle W. with his personal mission to steer everyone I can away from this profit center. read more

We rented from MPM for almost three years and it was a nightmare! MPM will always choose the cheapest and most inefficient way possible to fix anything. Furthermore, you always have to bug them constantly to get anything fixed. For example, we had SIX floods in our basement before they finally decided to fix it properly. Our refrigerator had to break three times (and they tried to blame us) before they got us a new one. The leak in the roof still was not fixed properly when we moved out and it had been that way for over a year! The maintenance staff, while generally nice, were not experts and rarely solved the problem right the first time. The office staff changed over constantly so there was always miscommunication about when they could enter our apartment. This meant they often woke my children up from naps, or did not tell us when they were coming at all. The rental was extremely dirty when we moved in (I took pictures of my feet covered in black dirt from the carpets). When we moved out, they charged us for 13.5 hours of labor and cleaning, even though we scrubbed that place clean for the 2 weeks prior and had not inhabited it during those two weeks. We had to fight them twice to get our security deposit back and they finally relented. That is the thing with MPM - you constantly have to fight to get a decent place to live. I would not recommend this company to anyone. read more

My daughter rented in Equinox for her Junior year at UW. We had series of difficulties with Madison Property Management over the year. The office manager at the Equinox was rarely in her office during posted times, making it hard to get packages and communicate. We were surprised when they had toured the kids' apartment after winter break and they had to get rid of their mini fridges. Then, we got a charge for a hole in the wall caused by the door handle because the doorstop was too short ($475 charge). We resolved that after many discussions on the phone with the upper management. As they prepared to leave, the company said they would provide lightbulbs and when our students went to ask how to get them, they said they were out and that the students should be prepared to be charged if they leave them out. My daughter asked the manager to check the closets in the office and --how about that--boxes of lightbulbs. Finally, when we left we painted and brought in our own cleaning crew. They still took money off the security deposit for five hours of cleaning and sent photos that we believe were not of our kids' place to justify the charges. As a senior, she has moved into Aberdeen (two doors down). Owned by a private family instead of a large company, we expect this will be a better experience. Parents, I would not recommend Madison Property Management as your rental company. We have also experienced JSM. They are also superior to MPM. read more