Service advisor Martz privided excellent car for my 24 Prius..under warranty. Thanks Mr. Martz.read more

Horrible experience. Went in for 20k miles service. Staff was extremely rude and managed to spill…read moreoil all over my engine, fail to plug the oil correctly causing it to leak in my garage. Even worse is that during this time, one of my tires managed to get a nail in it. I will never bring my car back here. Ever.

This is my third Mercedes purchased from this location and I have had a good experience each time…read more This round Cristian Macias was our sales guy, he had such a chill vibe and made the process extremely easy. No pressure from him and he was genuine in nature. Honestly low key fire experience. I was in and out quickly and he explained everything without any issues. Highly recommend this CarMax location. I'll be back for the next one in the future.

We recently visited your dealership, with the intention of purchasing an SUV, but unfortunately our…read moreinteraction with Dee left us feeling unwelcome and, at times, prejudged. The tone and approach gave the impression that assumptions were being made about us rather than focusing on providing a quality customer experience. As ready and serious buyers, this was disappointing. In contrast, the other team members we briefly interacted with--Brian and Sam--were much more welcoming and professional. Based on that experience alone, we likely would have moved forward with a purchase through them. Because of our experience with Dee, however, we chose not to proceed--ultimately a missed opportunity for a sale. We hope this feedback encourages a more open, respectful, and customer-focused approach moving forward. Thank you.

Excellent car buying experience. The staff were truly helpful and professional from sales manager,…read moreHoward Korey, to Miguel Hurtado who went over the car's details with us. Even the gentleman who was the Finance Mgr., whose name I regrettably do not recall. In short, my wife and I highly recommend this dealership.

Bought a 2023 Kia Niro Touring here in 2023, with Deanna as my sales rep. Inventory was low that…read moreyear, so I flew down from the Bay Area to buy near family since my own car had just died -- once I was at the dealership, walking away wasn't really an option, and it felt like they knew that. When I noticed the CilaJet coating and locking lug nuts on the invoice, I told Deanna I didn't want to pay for them and asked her to remove the charges. She said she couldn't do that -- they were already applied, so I was stuck paying. No one asked me beforehand if I wanted any of it. (On top of the surprise charges, the car turned out to be a lemon -- Kia is now buying it back after repeated issues.) Now that I'm finished shopping for a new car with the luxury of actual time to research, I've realized that's not how it's supposed to work -- you can't apply something to a customer's car, refuse to remove the charge, and call it non-negotiable, especially to someone who flew hours to get there. Looking back at the invoice, there is a charge for $998 in accessories- who knows what else I missed. :-( Rushed purchase, unrequested add-ons, and a defective car. If you're buying here, take your time, question every line item, and don't let distance or urgency be used against you. Make sure you find out what is an actual factory option, and which is added on at your cost~ my new Mazda car purchase has now been done with eyes wide open and lots more time. And yes, they offered me Cilajet too, before I purchased it, and I turned it down. Good luck!

I'm so grateful to find this dealership. I had been doing a long drive up to Santa Barbara to get…read moremy Fiat worked on, and since I have two Fiats I thought I need to find a closer place that works on Fiats. Well, I found this place, and they fixed my Fiat at no cost since it's still very new and under warranty, but the best part is that I felt like I was treated very well. I had only all good interactions with everyone there. My first experience was the sales guys who wanted to buy my car, told me they were looking to purchase a car like mine that's relatively new with under 16K miles. Lightly used, looks amazing, but I couldn't bite the deal, since I had paid cash for my car, and had no payments, so any deal they could come up with, and some were pretty sweet deals, just weren't enough to sway me into getting into another $400 a month lease or purchase. But, they were exceptionally nice, and didn't push too hard, even though when they brought out that brand new Jeep, I kinda drooled a little. Haha The girls in the office were all so nice to me and we had great conversations. They were amazing. I'm that kind of customer that loves to interact, so when I approached them and asked them how come they weren't mechanics, their response made me smile and shake my head. I loved it though, they said what young girls say "We're too beautiful to be mechanics." That's when I busted out photos of my exceptionally beautiful daughter who worked as an Aircraft mechanic at age 22 making over $40 per hour. I was like "Girls, you're never too beautiful to get paid a lot of money as a mechanic." I then encouraged them to pursue anything they desire. I hope one day to run into one of them again. The guy I interacted with there at the dealership was Rick. I am thrilled to say that he was an amazing person to meet and work with. He was so kind about my car, and reassured me that the only major problem was that my battery needed to be replaced. And, to top it off it was all covered under the warranty. Also, they worked on the recall and that too was covered. He informed me that the only thing they couldn't do was the car wash, that was okay though because he told me if I take my receipt showing my car was worked on over to the gas station off of Victoria and Valentine road that I'd get a complementary car was from that gas station there. That was so nice to hear! Rick was very personable. I was so worried because I had bad experiences at the dealership in Santa Barbara. I read all these reviews here and thought wow, people really didn't give that great of reviews. I wanted to be fully honest about my experience, and give details so that I didn't miss anything. Oh! The mechanics accidentally left a really nice portable battery charger in the back of my car. Rick called me to ask if it was there and I got his voice mail, so I called him back and let him know it was. They're going to arrange to come to me to pick it up, rather than me having to take time off to go back to the dealership. That was amazing to me too. Overall, my experience here has made me feel that I can trust them, and that they're all wonderful people, managers, sales staff and the whole team, I had nothing but the best experience. So good that I would definitely consider buying my first Jeep from them. It's a future purchase I am sure. I like fun cars. This is why I own two silly little Fiats. They're cute, they're quirky, and fun. The only drawback to owning a Fiat, is being able to find people to work on them. So, if you have a Fiat, please take it here. Don't waste your time going to Santa Barbara, if you don't want to do that drive. I'm not really trying to talk bad about Santa Barbara's Crown Dodge, to be fair, I keep trying to love them, I really do, because I want a good relationship with whoever works on my car... I truly do. I like when companies make you feel like family. Shameless plug: Williams Automotive in Ventura is absolutely the best but he doesn't work on Fiats - Dang it! Please don't take my post down... honestly you gotta love a good local honest mechanic like Scott at Williams. But this dealership is legit, hell of a lot better than most dealerships I have been to when it comes to customer service. And, they work on Fiats, so there's that too. I'm telling all my friends who own Fiats to stop driving to Santa Monica and Santa Barbara. And, the Thousand Oaks dealership stopped working on Fiats, which to me breaks my heart they were so so so good there too. Anyways, yeah, enough about Fiats. This team is great. And, EXTRA KUDOS to Rick, and the girls at the front desk, wish I could remember their names, they're beautiful inside and out! They even told me I was beautiful... which was so dang kind. That brightened my day! P.S. Go check out the painting on the wall there of under the Ventura Pier, it's pretty beautiful! I think they said it was a giant sticker but it looks like a painting to me. It's great!

I was pre-approved for a loan via my financial institution - it streamlined the process and the…read morepurchase went off without a hitch However, shortly after receiving my vehicle, there was a major failure with the vehicle. Even though I had accepted the vehicle "As Is", Crown worked with me to repair the vehicle and charge me less than 50% of the costs required to get it repaired and back on the road These people are both ethical and customer service oriented. Special thanks to Jordan in Sales and Armando Soltero in Service

I would definitely recommend this dealership. The guys were very helpful and professional they…read moremade the process so easy and fast also they made me feel like if I was family.

Definitely recommend this dealership. Took my daughter to look for a reliable, affordable car and…read moreSteve & Ray made it happen!! They made the process so easy. The owner Steve, checked in with us often to make sure everything was working out for us. They got my daughter approved and a low interest rate...just overall an Awesome place to work with.

Bought a 2006 Toyota 4Runner from this dealership. The car is great and fairly priced for being…read moreused. It's been a couple weeks since I bought it and so far is running very smoothly. Dealt with George who gave great customer service. He made me feel very comfortable and was patient while informing me on things I wasn't to sure about. I am a single woman that isn't familiar with cars so it was really important I felt I could trust the dealership when making a large purchase. George your the man! Indoor Motors thanks for the new whip!

I just bought a car from Indoor motors! I am pleased by the professionalism provided by salesman…read moreJorge Galindo. He was very efficient and made the sales process so much easier and faster, I avoided the hassle of going to a dealership and spending hours waiting. I am very excited for my car!!!! Thank you Indoor Motors for great service!

I've officially reached 'frequent flyer' status with Lawrence Buck of New Car Superstore after…read morepicking up my 3rd Lexus. What keeps me coming back is his attention to detail - he managed to find the exact model and color I wanted when no one else could. No settling, no compromises, and no dealership stress, plus arrange home delivery. If you're looking for a specific spec and a broker who actually treats you like a priority, look no further. Thank you Lawrence, and thank you New Car Superstore!

Exceptional service from Lawrence and the team at New Car Superstore. I recently moved from NYC to…read moreLA, and I couldn't believe how quickly Lawrence found me EXACTLY what I was looking for and at an unbelievable price! In less than a week, I had my new luxury car parked in my driveway. I couldn't recommend them enough! Stress-free and honest service. Thank you!!

I see a lot of reviews on the service department, where you take your cars into be serviced, but…read morenot really too many about the dealership itself. This will be a review of the dealership itself as we went to purchase a vehicle. We drove in without a salesman knowing we were coming or setting an appointment. We were greeted by someone and asked if we needed help and we're quickly set up with somebody to work with all of the employees we can't encountered. We're fine not super friendly though. It was hard to get anyone to smile back at you, meaning it didn't feel very welcoming. Once we sat down and discussed what exactly we were looking for the comparables we found at other dealerships, etc., and they realize that we were very serious about purchasing a car. Our salesman started to relax a little bit, warm up and be a little more friendly. Wood, that being said after we officially said yes to a car and went to sign our lives away, that gentleman we were dealing with was very friendly, very cheerful and very welcoming. The dealership itself was very spacious and clean and organized. They had a variety of vehicles to look at, and choose from. None of the salesman were pushy or overbearing, which is extremely refreshing and appreciated, just wish they were a little more welcoming and friendly when you walk in. We had a very smooth process of purchasing a vehicle and if we were ever in the market for another Ford, we would definitely come back again

Purchase and finance experience was not too bad. Learned my buyer beware lessons, though: the used…read morevehicle I bought only came with one key; and it cost me almost $500 to buy a second key afterward. Then, I found out Envision had left a fleet tracking device wired through the OBD port. When I called to ask about having this part removed, I was bounced from full voicemail to full voicemail. Ultimately, it cost me another $325 to have the tracker removed elsewhere.

Great service! Everyone was friendly and helpful. Cynthia was knowledgeable, professional and fun…read more She taught us a lot about using hybrid cars.

Love this dealership I was in and out quick in a brand new 2026 accord. Cynthia Sosa was really…read moresweet got me an awesome deal and really made the car buying process super simple. So next time your at dch Honda of oxnard ask for Cynthia Sosa she's the best!!!