I'm so grateful to find this dealership. I had been doing a long drive up to Santa Barbara to get my Fiat worked on, and since I have two Fiats I thought I need to find a closer place that works on Fiats. Well, I found this place, and they fixed my Fiat at no cost since it's still very new and under warranty, but the best part is that I felt like I was treated very well. I had only all good interactions with everyone there. My first experience was the sales guys who wanted to buy my car, told me they were looking to purchase a car like mine that's relatively new with under 16K miles. Lightly used, looks amazing, but I couldn't bite the deal, since I had paid cash for my car, and had no payments, so any deal they could come up with, and some were pretty sweet deals, just weren't enough to sway me into getting into another $400 a month lease or purchase. But, they were exceptionally nice, and didn't push too hard, even though when they brought out that brand new Jeep, I kinda drooled a little. Haha The girls in the office were all so nice to me and we had great conversations. They were amazing. I'm that kind of customer that loves to interact, so when I approached them and asked them how come they weren't mechanics, their response made me smile and shake my head. I loved it though, they said what young girls say "We're too beautiful to be mechanics." That's when I busted out photos of my exceptionally beautiful daughter who worked as an Aircraft mechanic at age 22 making over $40 per hour. I was like "Girls, you're never too beautiful to get paid a lot of money as a mechanic." I then encouraged them to pursue anything they desire. I hope one day to run into one of them again. The guy I interacted with there at the dealership was Rick. I am thrilled to say that he was an amazing person to meet and work with. He was so kind about my car, and reassured me that the only major problem was that my battery needed to be replaced. And, to top it off it was all covered under the warranty. Also, they worked on the recall and that too was covered. He informed me that the only thing they couldn't do was the car wash, that was okay though because he told me if I take my receipt showing my car was worked on over to the gas station off of Victoria and Valentine road that I'd get a complementary car was from that gas station there. That was so nice to hear! Rick was very personable. I was so worried because I had bad experiences at the dealership in Santa Barbara. I read all these reviews here and thought wow, people really didn't give that great of reviews. I wanted to be fully honest about my experience, and give details so that I didn't miss anything. Oh! The mechanics accidentally left a really nice portable battery charger in the back of my car. Rick called me to ask if it was there and I got his voice mail, so I called him back and let him know it was. They're going to arrange to come to me to pick it up, rather than me having to take time off to go back to the dealership. That was amazing to me too. Overall, my experience here has made me feel that I can trust them, and that they're all wonderful people, managers, sales staff and the whole team, I had nothing but the best experience. So good that I would definitely consider buying my first Jeep from them. It's a future purchase I am sure. I like fun cars. This is why I own two silly little Fiats. They're cute, they're quirky, and fun. The only drawback to owning a Fiat, is being able to find people to work on them. So, if you have a Fiat, please take it here. Don't waste your time going to Santa Barbara, if you don't want to do that drive. I'm not really trying to talk bad about Santa Barbara's Crown Dodge, to be fair, I keep trying to love them, I really do, because I want a good relationship with whoever works on my car... I truly do. I like when companies make you feel like family. Shameless plug: Williams Automotive in Ventura is absolutely the best but he doesn't work on Fiats - Dang it! Please don't take my post down... honestly you gotta love a good local honest mechanic like Scott at Williams. But this dealership is legit, hell of a lot better than most dealerships I have been to when it comes to customer service. And, they work on Fiats, so there's that too. I'm telling all my friends who own Fiats to stop driving to Santa Monica and Santa Barbara. And, the Thousand Oaks dealership stopped working on Fiats, which to me breaks my heart they were so so so good there too. Anyways, yeah, enough about Fiats. This team is great. And, EXTRA KUDOS to Rick, and the girls at the front desk, wish I could remember their names, they're beautiful inside and out! They even told me I was beautiful... which was so dang kind. That brightened my day! P.S. Go check out the painting on the wall there of under the Ventura Pier, it's pretty beautiful! I think they said it was a giant sticker but it looks like a painting to me. It's great! read more

I was pre-approved for a loan via my financial institution - it streamlined the process and the purchase went off without a hitch However, shortly after receiving my vehicle, there was a major failure with the vehicle. Even though I had accepted the vehicle "As Is", Crown worked with me to repair the vehicle and charge me less than 50% of the costs required to get it repaired and back on the road These people are both ethical and customer service oriented. Special thanks to Jordan in Sales and Armando Soltero in Service read more

I recently bought a 2017 Toyota Tacoma from Crown Dodge. The salesman that i dealt with Eddie was a nice guy but he lied to me about a lifetime warranty on the car and not only that, asked for way too much money on the car which was already 9 years old. and when I got a presale check up on the car Eddie showed up early and phoned and a friend and acted like a complete jerk and tried to distract me talking about fishing, he clearly did not like the fact that I took control out of his hands. If you ever meet a guy named Eddie there please do not talk to him he is a big time lier. I would not recommend buying a car from Crown Dodge period. read more

Worse experience at Crown Dodge. To make a long story short. If you pay with debit card Crown Dodge charges 3% of your bill. I didn't know this and was not informed. I could not make the payment through the link sent so I had to leave without my car. Had I known I would have paid cash. read more

Roy Malik of Crown Exotic Auto helped me lease a 2020 Bentley Flying Spur. He worked tirelessly to get everything done. I can't say enough about Roy, except that he is the best!!! I will not hesitate to recommend Crown Auto Exotic (aka Crown DCJR) if you are considering buying or leasing an ultra-luxury car. read more

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No thank you! I would rather go to FORD! This place is where personalities go to die! The service rep I had was terrible or just lazy. Either way, no thank you. My service rep Gary Kennedy was not helpful or informative. He just works there. No clue! I understand the waiting for parts, but no phone calls in days to let me know what the status of my vehicle was. I had to leave 3 messages, pretty much hunt him down to get an answer. When I finally got the call to pick up my vehicle, he didn't explain what was done or anything! In fact when he showed up he told me to go to the service desk first and just pointed. It was my first time there and didnt know where I was going. I asked him where and again his lazy behind just pointed! He didn't even walk me, like at Ford or Chevrolet. He showed me like a child and pointed. So Disappointed in this place! Even a cemetery has more personality than this place. It only gets 2 stars, for the finished work done to my vehicle, and the 1 nice service girl who wasn't gossiping or ignoring the other customers. I didn't get her name. Dang it! I have a fleet of Dodge vehicles for work, and this was an eye opener to NOT bring the remaining fleet of vehicles to this place! Do better! read more

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Dodge Chrysler Jeep Ram. I purchased a certified pre-owned truck from this dealership, and since basically day two of owning it, the truck has continuously had issues and has spent more time in the shop than with me. At this point, my truck has now been sitting at the dealership for over a month with almost no communication or updates. The most frustrating part is not even the repair itself -- it's the lack of professionalism and communication. Calls are ignored, messages are not returned, and I constantly have to chase people down just to get basic information about my own vehicle. I own a landscaping business and rely on my truck daily for work, equipment, and transportation. This entire situation has caused major stress and has affected my business operations and income. I understand repairs and delays can happen, but customers deserve honesty, transparency, and respect. When you buy a certified pre-owned vehicle from a dealership, you expect reliability and proper customer service, not to feel abandoned after the sale. I truly hope upper management steps in and resolves this situation because no customer should have to go through this experience. Hello !! Armando please call me back please? ! read more

Dennis in the service department was unable to fix my tire pressure sensor problem one week after a tire rotation. He looked at the issue and then lied to me saying he "told me" it would be a problem with TPM if he rotated in the spare. He did not say that. He said the full size spare would cause the vehicle to pull (it didn't). I called Thousand Oaks Dodge and a service tech took the time to understand my problem and offered two solutions. I will be giving Thousand Oaks Ram/Dodge my business now. Kindness and honesty are more important to me than proximity. read more

I am interested in purchasing a corvette from Crown Dodge Chrysler, and I appreciate the excellent customer service, as well as professionalism that I have experienced there. Mark the manager in the sales department has been very helpful, and has answered all my questions. read more

Bought a used Jeep Renegade from here back in 2021. Paid too much and wasn't my first choice, but times were tough in COVID times. Fast forward to a month ago and we decided to trade it in for something else. For a few weeks prior, the people at Crown kept calling us telling us they "had a buyer for the Renegade" and that they would "completely pay it off", so I unfortunately took the bait. Spoiler: there wasn't a buyer and they offered half of what was still owed on the Jeep. Whatever, that's on me for still going through with a trade-in. My daughter needed a different car and she found one at the dealership we loved, so we went for it. Here's where my one star review comes in: They never checked what the exact payoff amount was on the Jeep and ended up being $900 short when all the financing was said and done. Second, it's been weeks, and they have STILL not sent payment to the bank for the Jeep, which means the amount owed increases everyday and I am still responsible for the payments on this trade-in car that I don't even own anymore. They said they need to wait until the new(er) car is funded, but it literally already is (when I log in to my bank, there are BOTH cars listed, each with payments due). Finally, like the cherry on top, I just found out today that they let us drive the new(er) car off the lot without insurance, which I am pretty sure is illegal! Good thing my husband thought to double check today. So like what other people have said before, I thought I was having a great experience in the moment, but SO. MANY. THINGS. ARE. WRONG. I really feel like crap about it now. read more

I had to beg for a rental ! When they returned my car it was extremely dirty ! I garage my jeep and get it detailed every week of the year , it was far beyond noticeable! Like a sandstorm hit my interior. Now I have to dispute a 150$ rental charge on my bank, that they clearly said was free(I have the proof on the invoice) read more

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Had a great experience working with Johnny Mikhail!He was super helpful, patient, and made the whole process easy. Definitely recommend him if you're looking for a new car. Walked out with the car of my dreams today, Thank you for all your help Johnny + Crown Dodge Team! read more

Crown Dodge Chrysler Jeep Ram - 2026 Jeep Wrangler - Car Dealers Near Me - Ventura, California

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Please do yourself a favor & DO NOT buy a car here! The sales experience might be great but you will pay in the long run. I personally know 3 people who have had horrible experiences here outside of us. Dealing with Eric Rodriguez & Gary in service are the only pleasant encounters we've had. Eric is probably the only reason we were able to get things right regarding our Jeep so thank you! I don't know who they hire to work on their vehicles but they are HACKS! Every time we bring the Jeep back home there's something else wrong. Please please please heed all the warnings of others on here and GO SOMEWHERE ELSE!!! read more

Very unhappy with the service received from Crown Dodge. I was charged $260.00 to reset my TPS system that wasn't working and I went in to have them look at my headlights that were full of water. I told them we had a extended warranty (only had truck for a couple months) but they failed to send in the charge for the TPS system only the headlights which was denied. Basically they pumped up our tires and the TPS system came back on. They also called us at least 5 - 6 days in a row trying to purchase our truck for a cheap price when we had just purchased it in Bakersfield. Super annoying. Felt like we were being stalked. Will never go there again ever. read more

I'm disappointed in this obligation i have to update my review of crown dodge. My previous reviews were positive, but it is a true reflection of a business in how they operate when things go wrong. I left my jeep rubicon under their care for a major repair. A new motor, which i paid 16k for. While my jeep was in their service department i trusted they would take care of it and keep It secured. Unfortunately this is not what happened. It was burglarized of my valuable camping items and other personal belongings. I understand that things happen but what makes this worse is how crown dodge continues to fail to rectify this issue. I picked up my burglarized vehicle from crown dodge on September 27 2025. It is February 2026 and i have been ignored by both their legal department and crown dodge leadership. I get the sense that the service department manager has his hands tied by their legal department but i have no feeling of being advocated for as i now am left to navigate through this ordeal alone to find a solution which is simply replacing my belongings. I would NEVER leave my vehicle with them over night let alone for more than a few hours as they can't be trusted to secure your vehicle. They admitted they've had issues with the nearby transient community breaking in their service department and also admit they had issues with their security cameras. If this was known, why weren't extra precautions taken? Or worse this was an inside job. At one point i had to retrieve my work keys from my vehicle while under their care and they directed me to my vehicle in their back lot where it was unlocked. This review will stay up until a solution is prioritized by this business. I may have to contact corporate or California Bureau of Automotive Repair (BAR) to have an advocate that will urge crown dodge to take this theft seriously. I have videos of how my vehicle was ransacked when crown dodge returned the vehicle to me. My email is ramilgarcia82@gmail.com if anyone wants feedback on my experience. DO NOT trust your vehicle to be secure with crown dodge read more

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I'm genuinely mindblown at what a terrible experience I had with Crown Dodge. The lack of professionalism is astounding and I would caution anyone to think very seriously before agreeing to work with them. They offered me a deal over a weekend on a 2025 wagoneer. I received multiple texts and phone calls from 2 different employees, quickly ensuring they had all of the information they needed to get the deal done. I had been in 2 weeks prior with my trade in, which they looked at and ran numbers for. It was agreed I would be picking the new car up on Tuesday morning. On Monday, it was radio silent when I reached out. When I finally spoke to employees, I felt them becoming vague and unresponsive. Apparently, they had run the numbers wrong, so wrong that the new payment would be about $150 more than we agreed on. I didn't find this out until TUESDAY when I was set to get the car. I should mention that during this time, they wasted NO time running my credit and charging my credit card a deposit. I called MULTIPLE employees, only to be blown off and not called back by basically all of them. It also will take a week to get my refund, as they mentioned to me today. Again, I would save yourself the time and the headache before working with crown dodge. read more

I bought a lovely 2025 Jeep Cherokee Laredo. So far I'm really enjoying my new ride. Brian was very nice to work with, if we had a question he had an answer or he found the answer. read more

Crown Dodge Chrysler Jeep Ram - 2025 Jeep Cherokee Laredo - Car Dealers Near Me - Ventura, California

Me and the company I work for would love to recommend ERIC BAEZ as a service advisor! .We have had some issues with a few of our dodge trucks and he's always taken us in like family Very knowledgeable and professional always updating us on the status of our trucks when they're there !He's Definitely there for the customer and we will keep coming back because of HIM! we appreciate you thank you Eric! read more

Crown Dodge Chrysler Jeep Ram - Eric Baez - Car Dealers Near Me - Ventura, California

Service department is very dishonest. Staff covers up wrong doing for each other. Very disappointing that you can't even talk to someone in charge to express concern. They don't give you extension numbers transfer you to a non existent voicemail say they don't have email addresses to send in concern via email. Receptionist refuses to give you her name and tells a name right off the top of her head. So sad this dealership operates this way. Good luck! read more

i'll be honest I was a little hesitant about the reviews and the service that crown dodge was gonna provide me. but after going there talking to service providers and technicians, I felt that my vehicle and my needs were completely taken care of. I am absolutely going to return and I think the communication they gave me was spectacular. can't wait to see how great they're going to be in the new year. read more

Really appreciated all the people there at Crown Dodge. Specially Joe Tovar thank you so much and we appreciate all the hard work you did, and dealing with all the paper work and test driving and just being so patient and kind shout out to all who work at Crown Dodge thank you so much. Most importantly, I forgot to mention my husband loves this car and it fits him like a glove and I also love it too. It was a perfect car for us and it has so many safety features on it which we need as we get older again thank you all at Crown Dodge and thank you so much Joe Tovar for your kind assistance. read more

Bought a truck here 6 months ago and it's been in the shop more than it's been in my driveway. Week 1: Overheating. Two weeks in the shop. Off to a great start. Next: Cam phasers -- six weeks. Yes, six. - $5,000! Then: Oil pan. One more week. - $2,000! Then: The engine blew up. Two months without the truck. - $16,000! Then: IWE and hubs. Another two weeks... Straight up FRAUD: Took the truck to my own mechanic who said they did not replace the Hubs and IWE Actuators - to the tune of $2,117.85! Now: VCT solenoid, vacuum lines, ECM harness -- the hits just keep coming. And the cherry on top? They now claim the extended warranty I thought I bought was "accidentally purchased and canceled" by Amber in finance. Sure, Jan. To make things worse, their GM, Alex Hamadi, completely lost his temper, screamed at me in front of customers, and kicked me out of the service office. Bro, you manage a Dodge dealership -- let's not act like you're curing cancer. Only decent thing about this nightmare has been Kelsey in Service. She's the one professional I've encountered. Run, don't walk, away from this place. Unless you enjoy drama, engine failure, and being gaslit by middle managers in polos. read more

Had an amazing experience went in to look at a 2022 Jeep Renegade, which I ended up buying. Sultan was the salesman I worked with and he was fantastic! read more

It's been difficult to get payment from this dealer after selling a vehicle. We have gotten different stories from a few people. Will update once this comes to an end. read more

Bryan Hamadi Came in looking for our dream car, with a budget in mind. Right away Bryan got started looking for our car, got it here within the same day! He went out of his way to help us out and gave us a great offer on our trade in as well! Definitely recommend!! Thank you Bryan! read more

Crown Dodge Chrysler Jeep Ram - Car Dealers Near Me - Ventura, California

I could not be happier with my new 2025 Electric Dodge Charger Daytona Scat Pack (Stage 2). Cooper was invaluable, assisting in securing the best deal before the car's incentives were eliminated. I actually tried to find this car at the dealership down the street from me in Westlake, but they said it wasn't possible. Cooper made the deal happen at the price I wanted, for the car I wanted, with all the available upgrades/packages. I would also like to extend this 5-star review to their customer service department and manager, Robert. Robert was fantastic and professional. The way he runs this dealership is the type of long-term relationship that fosters future business. I have seen some of the reviews, and it's clear that there was a paradigm shift here, or the company made some internal changes, because Robert's attention to detail & hospitality blew me away. Additionally, the speed at which he was able to take care of things, making sure I was above and beyond SATISFIED. This is a very well-run business and has honest, hard-working staff, which is not something you find these days. I will happily do business with this company again due to the exceptional 5-star experience I had. read more

I had the best experience from appt set up on the phone, to picking up my Jeep from service. Jesus was the most professional, efficient, accommodating, and thorough from start to finish. I wasn't sure how the recalls and the computer malfunction issues would be resolved. However, they are all fixed! Thank you Crown Dodge Chrysler Jeep and thank you Jesus for the pleasant experience! read more

Bryan Hamadi was an amazing experience! We had the opportunity to deal with him and his team for my new car, it was a smooth transaction with him and his team! They were kind and attentive, stayed after hours to make sure everything was perfect! Great selection of cars, they're all super great! Check them out read more

Crown Dodge Chrysler Jeep Ram - Cool cars on display to check out - Car Dealers Near Me - Ventura, California

Bryan Hamadi, Jordan and Ali (finance) were so great to work with. I actually had fun buying my new Jeep Wrangler 4xe. Yes, you heard me...I had fun. Buying a car can be a tedious, stressful ordeal (especially for women) but Bryan and Jordan worked well as a team and made me feel really taken care of. They kept things moving along and kept me laughing with their banter. I was treated with graciousness and respect the whole way though. I would absolutely recommend them. read more

Crown Dodge Chrysler Jeep Ram - Car Dealers Near Me - Ventura, California

My 2023 jeep renegade was provided with an oil change and recall inspection label B2. All inspection was completed that dame afternoon. I was very pleased. Eric, my representative technician along with his assistant Wendy, were absolutely fabulous. I recommend scheduling your matters with them! read more

Service is a joke. Once they sell you a vehicle and repairs are needed, they ignore you. They make promises they don't keep just to get you to leave when you show up because they do not call you back or provide status when your vehicle is being serviced. There is also no loaner program and they will keep your vehicle for a month or more as i think they are short staffed. So sad since a great deal on money is made in Service but they put this and customer service at the bottom of their priorities. read more

Most cars are damaged on this lot from what i have read on the reviews. And after my purchase, i know now it is a fact. I have owned the car for 2 months or less and it has been in and out of the mechanics shop!.... Andre was great and tried to help me with as much as he could, however there is nothing he can do after the car was already sold to me.. i had 4 issues withe the car about 2 weeks in. And now the car got stuck on the fwy on my way home from work and no response. Just go elsewhere i would advise. read more

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The Floor Manager at Crown Exotics really showed me a high level of service over the phone yesterday. I was having trouble figuring out what was covered under my service warranty on my 2023 Challenger GT. With ease and simplicity he told me the details about my warranty coverage and to bring my Challenger in first thing Monday morning for service. Wow! Fantastic level of care that Rivals Lexus of TO and Wright Toyota in Scottsdale. Way to make me feel taken care of. read more

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Thanks to Jorge Schweizer at Crown Dodge for setting me up with a new vehicle After weeks of searching on sites like Auto Trader, I finally found a previously owned car I wanted and could afford: a Mini Cooper Convertible. The process from Test Drive to Purchase to Delivery was not easy, but Jorge helped me successfully navigate it. I smiled the entire drive home on Pacific Coast Highway, top down, music playing, content with my decision. Here's hoping you will be, too. Ask for Jorge, and mention my review ‍ read more

Crown Dodge Chrysler Jeep Ram - Ready to hit the road thanks to Jorge Schweizer at Crown Dodge in Ventura. - Car Dealers Near Me - Ventura, California

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Bryan Hamadi was amazing. Very friendly and helpful. Got me situated with my new car without hassle or BS, and got a very good deal. Thanks! read more

Crown Dodge Chrysler Jeep Ram - Car Dealers Near Me - Ventura, California

Liars and thieves. Just no. Go anywhere else. Every sentence that came from the Service Rep's mouth was a LIE. Bought a Black widow 2 years ago. All paved road driving. A 'Death wobble' develops. Crown "service" offers to repair at a cost of $2,300.00. Turns out, RAM Corp. is aware of the problem and provides the fix FREE OF CHARGE. Crown completes HALF the repair, mixing new parts with old warped parts. Two weeks later, when the replacement parts are finally in, they put them on the truck. It's still got a Death Wobble. After complaints to Service, RAM , Black Widow, and the owner at Crown, Alex Hamaldi, they sent me COUPONS. Never, ever go here. read more

Crown Dodge Chrysler Jeep Ram - Text from Service Rep, mixing old/new parts, after they tried to use cheap parts from Amazon. - Car Dealers Near Me - Ventura, California

My truck was ransacked on the service lot and tools and personnel items were stolen. Dealership basically told me not their problem. I filed a police report and found out multiple cars was broken into on the property. They do not lock your doors overnight and made customer cars an easy target. Added pictures of how i found my truck and an itemized list of what was stolen. read more

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Tried to finance me for $21,000.00 more than the competition. I made them aware of this and how there's NO WAY we're meeting in the middle when I had offers for 21k less!!! They then miraculously drop the price by 12k when I drove off. Blowing my phone up texting me, "oh, you just got approved"... lying when I was just in the office 30sec ago. They then dropped the price $20,000.00 in total in 22hrs, messaging me... "This is the best we can do". I reminded them they're still overpriced and now I'm pissed they were trying to over charge me by almost twice the sticker price! They're still calling my phone at 5am leaving leaving voicemails. I've asked multiple times for them to remove me from their call list. But guess what... Adrian called me again this at 5:02am!!! Are you crazy!!!? read more

They promise a replacement on engines and transmissions for the lifetime of the vehicles they sell. What they dont tell you is that your free repair is going to take a month. You dont get a loaner. You still pay your car payment. AND they keep telling you one more week. These guys have 1000 salesmen and not enough mechanics. read more

Bought a car from Luis and I just wanted to say how dissapointed I am with not only him but the entire dealership. I purchased a new wrangler 4xe and when delivered came with no charge which I thought was odd. Yet after driving the car home I come to find out not only was the dealers car chargers faulty but the car they sold me was faulty as when I tried to plug it in an error kept popping up the manager Luis advised me that this would go away and the problem existed due to their bad chargers at the dealer but now I am stuck with a car that doesn't charge and nobody picks up the phone or returns my messages. Kinda sucks when you purchase a $62,000 Jeep Wrangler and the dealer decides to give you a cold shoulder after the sale. Update: Received a call from Luis after calling maybe over 50 times and being lied to by him being sick and not in the office when staff said he was. He began berating me and yelling saying take down that bad review or else. I'm not gonna do nothing to help fix your problems until you take it down. If you don't like it you have warranty service it somewhere else is what he told me. He wouldn't let me speak and kept yelling over me on the phone. Very rude and very unprofessional. read more

Crown Dodge Chrysler Jeep Ram - Faulty charger indicator as well as low oil life on brand new car. - Car Dealers Near Me - Ventura, California

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