Everything from making appt. To get ride home & back when car was ready. Plus the service finished earlier than promised! Awesome service!

I have never met or dealt with such a professional, kind and knowledgeable person as Marco in the Service Dept of Toyota of Oxnard. It was a complex and for me a very stressful situation but Marco spoke with the Manager of the Service Department (I'm so sorry I forgot his name, it might have been Chris) resolved it better than I expected, hoped or even prayed for. A lot of people will say "no" or "we can't do that" without going further, but Marco did. I know a lot of people say "don't take it to the dealership!" This place is the exception. Thank you Thank you Thank you and God bless you both. read more

Horrible experience. Went in for 20k miles service. Staff was extremely rude and managed to spill oil all over my engine, fail to plug the oil correctly causing it to leak in my garage. Even worse is that during this time, one of my tires managed to get a nail in it. I will never bring my car back here. Ever. read more

Very, very displeased with the service that we received here we went into buy out our lease and what should've been a quick fast, easy-going process, turned into them, trying to scam us and rip us off with trying to force us to purchase an extra five to $6000 worth of product that we did not need and the salesman trying to say this was mandatory this is predatory behavior, predatory lending, and it is sickening. What a company will do to trying to steal your money. We should've learned from the past few times when we have taken our truck here for an oil change that they are very shady here and are always trying to get more money out of you I'm here at the other location in Thousand Oaks which is way better and the Toyota slogan says reputation over shortcuts and relationships over transactions. This is definitely not the message that the Oxnard location is sending and it is sad to think of all the people they are probably ripping off. please be careful with your money here. We walked out as we have a lot of experience with purchasing vehicles, and we know that this was not mandatory for us to be forced into buying an extended insurance coverage or whatever the heck they were trying to sell us when all we were trying to do is buy out the amount we owed on our vehicle plus the normal fees like tax title license, which is understandable They could definitely improve and stop the predatory behaviors!!! stop trying to steal peoples money and stop being shady to fill your own pocket. This behavior is disgusting and we will never visit this location again. I am also gonna reach out to corporate to try to escalate this because he lied to us and said that we had to get the truck certified before we could buy it huge lie. Felt like I was about to sign a deal with a mobster and to give them money for their commission or something on some product that I don't need and then I gave them the chance to try to correct it and they still came back with some numbers that didn't make sense and he tried to say this was mandatory for us to do. What a bunch of crooks. read more

There was no way to specify WHAT I needed done during my service appointment using the new ai answering phone tree thing. So I called ahead to say why I needed a service appointment and they seemed confused. The thing I specifically needed addressed was not followed up with in the service recommendations or text messages -- instead 10 expensive recommendations were made without explanations why those should be considered. I had to push to get answers for my specific need that I'd already explained. Idk why they don't want to share any details to explain themselves. Somehow the issue is fixed maybe? The ride service is nice - it's just nothing happened the way they explained it would--be ready for an automated call and to never get the text they say you'll get. You won't get the call if you have unknown caller or spam call blocking on like many ppl do. Maybe it got fixed, issue seems to be resolved for now read more

The sales department here is HORRIBLE if I could give ZERO stars I would. I bought a used car here 6 months ago. In that 6 months I had my car here at the dealership at least 5 times for various reasons. The last time I brought the car in I was told I need a new engine $10k. While the service department is fantastic and so are the mechanics. They suggested I talk to someone in the sales department to get me into a different car. That salesman was so unprofessional, and suggested insurance fraud. I know I bought the car "as is" but they could have tried to work with me. Instead, the sales manager who asked me to look at other cars on the lot and try to find something comparable to what I had left me hanging for 3 weeks. And then did absolutely nothing. He wouldn't even call me himself. POOR SALES DEPARTMENT! Stay away!!! read more

I took my car for the 5,000 miles service. Thought it would be a quick visit, since there was no issues with the car. If it wasn't because I got up to ask 3hrs later , I would probably still be there. While I waited for my car to be brought up , I noticed it was parked! Who knows for how long. Also, usually other dealerships do a complimentary wash when the car is taken for service. Not here. Plan ahead when taking your car for service and make sure to check in constantly! read more

After pampering our 2002 Toyota Tacoma for years we finally busted down and got a new 2025. Jose, did an amazing job and really worked the deal to a tee. It has been a few months now in the new ride and it is amazing. We can't say enough of the quality of the staff that touched our deal from Jose in the front lines, Oscar the SM who OK'd our offer, to getting the Finance work finalized. We rolled out with a full tank of gas and remain two very happy people. We do want to mention we shopped both locally Toyota Dealerships as far as TO but when it came to pull the trigger we ARE REAL HAPPY WE CHOSE DCH. Kudos to all and if you are in the Market, head to DCH and ask for Jose!! read more

DCH Toyota of Oxnard - Loving the ride and the deal - Car Dealers Near Me - Oxnard, California

Absolutely the slowest service ever. Had an "appointment" at 8am for just an oil change. Was told 2 hrs. Ok fine whatever. Sat waited. 10 am rolled around and my car was just then at 10 am being worked on. But yet saw people that showed up after I did leave with their vehicle before my car was even done. read more

Bought a brand new Toyota Camry XLE and didn't get floor mats of any kind. Salesman AJ keeps trying to tell me that some cars don't come with floor mats despite Toyota corporate saying that all new cars from the factory come with floor mats read more

had a really disappointing experience at Toyota. The salespeople had no personality and didn't make any effort to be welcoming. No one greeted me when I walked in, and I actually had to go around looking for someone just to get help. It felt like they didn't care about customers at all. Definitely not a place I'd recommend if you expect even basic customer service. read more

The best customer service I have received in my life. I purchased a new Toyota from a different dealership. It was a used 2019 CH/R with low mileage, and I got the "buddy bro" treatment from the dealership. (or they said I was going to get it....) They didn't really. Before my first payment, my check engine light came on. I live in Ventura and this dealership was a good hour away. They told me to bring it in and I did, but as soon as I started, pulling into the carport at the dealership, the check engine light turned off... "Sorry, there's nothing we can do if the check engine light is off. But if it comes back on again, you can get this done at our Oxnard location, which is closer to you." Was the agents reply. Sure enough a day later when the light came back on, I decided to take it to DCH Toyota of Oxnard. I had just gotten back from a trip to New England and was pretty exhausted from the Jetlag and walked into the location and met with Jack. He inspected the vehicle, asked me a ton of questions, scratched his head as to why they would tell me to go there, especially if the car was still under warranty - but agreed to help me out. His energy was infectious. His empathy for my issue was top-notch and he was a great communicator who was quick to get back to me and absolute legend and the kind of customer experience every trainer dreams about having their employees give. He let me know that the check would be about $200 before we did the work and told me to call the dealership to make sure that they would be covering it or else I'd be out the money. (I think we all know times when people haven't given us that warning ahead of time...) The other dealership took a message and said they'd call me back sure if they did...an hour and a half later.... " hey man, my manager said they'll only do the work if you bring it here I'm sorry..." After calmly explaining to the representative that they needed to train their employees not to tell their customers to take it to another dealership. I immediately called Jack and he was able to stop the work before I was charged. I can go on about the drama of what it took to actually get the car fixed, but Jack was the silver lining in a very dark rain cloud. I cannot tell you how highly I recommend working with him if you have to go to a dealership to get work done. Well, done Jack. In a world that has ceased to be kind and caring, you still do and I noticed. Thank you, my friend. Five big ass stars. read more

Was great for years, but things went downhill and now the service is horrible. Got my vehicle serviced there for 6+ years but now it's like a completely different company. Avoid at all costs! read more

Again. Same issues as last time. I brought my car in for service. The Service Department cannot get it together to save anyone. We have been through changing the phone number for contact multiple times. And we're still in the same boat. They still contacted the previous owner. And they still didn't put my number in right. I'm beyond frustrated because this is a second time. I can recommend with hesitation. Only because the car came to me with free lifetime oil changes. Otherwise I would go somewhere else. read more

I just moved back to the Oxnard area and needed a service on my Toyota. Patrick Lujan, the service rep was wonderful! He was friendly and knowledgeable. I needed tires in addition to the service. Since I drive a lot, I got prepaid service for 5 oil changes which cuts the price considerably! (And has the added convenience of being prepaid my next 4 visits!) Patrick was a great help and a pleasure to deal with. read more

BUYER BEWARE! The other negative reviews on here are all true. Take your hard earned money somewhere else! Oscar, Colombian bald headed dude, is dismissive and not trustworthy. He wasn't our sales person, but appears to be the one who calls the shots. The car still contained personal belongings from the previous owner, as well as personal stickers still attached to the mirrors, which raised immediate concerns about how thoroughly vehicles are actually inspected and prepared. While we took it on a test drive, a "'see dealership" message appeared on the dash indicating the vehicle needed further inspection. The dealership advertises a "160-point inspection," but given the condition of the vehicle, I question how comprehensive that process truly is. Additionally, the black bumper at the base of the driver door is defected and sticks out. It needs to be fully repaired. Based on the current condition of the vehicle, we negotiated a number about $2.5k lesser than the sticker price. Oscar was unwilling to negotiate AT ALL. He took offense to my ask. Instead, he insisted the sales person showed us other similar vehicles. After he was persistent on not dropping a single penny. We agreed to see the other options he claim are available. Guess what? We go outside, and there was NO OTHER OPTIONS PRESENTED TO US. Paying sticker price might be expected in some markets, but the current condition of the vehicle and alarming service message on the dash did not reflect a "ready to drive off the lot" standard. To top things off, we were initially presented with a quote reflecting a 72 month term, which we never agreed to. When we asked for a revised quote based on a 36 month term, the price tag of the vehicle was suddenly INCREASED on the new document. There was no explanation or apology for the change. We DID NOT agree to a higher price tag base on a shorter month term. That moment felt incredibly misleading and significantly undermined trust. Additionally, the text is printed in tiny font size (it doesn't even take up half the page), so bring your magnifying glass because you're going to need it if you're not willing to fall for Oscar's buffoonery. Overall, the experience felt inconsistent and lacked transparency. Oscar is a joke, and Toyota should be ashamed of having him employed at this place, and representing the brand. It's hard to believe those "positive" Google reviews are genuine. Especially the ones that are "5 star" without any explanation/reasoning. Don't walk... RUN AWAY! Save yourself the trouble and headache. No one likes feeling played, and Oscar will play you like a fiddle if you allow him to. Please consider your other options elsewhere. TRUST ME. read more

Jose patron Meade it really easy . I bought a new 4Runner TRD the process was extremely easy called in advance let him know what I wanted to come down and see, he had it ready when I showed up. I want to also mention Paul from the financing department made it really easy with great financing rates almost matching my banks highly recommend getting the extended warranty and life time oil changes .. look for Jose and Paul . read more

DCH Toyota of Oxnard - 4Runner TRD - Car Dealers Near Me - Oxnard, California

Appraisal team low balled me. Carmax offered near $1000 more. The guy truly seems disinterested in his job. Was never by his desk, dragged his feet over. He asked for the carmax quote I sent it. He never got back to me. I went by again for him to drag his feet over. I decided to leave. He would not give me a price point, so much for "well buy at $500 more than car max" It felt like he was trying too hard to hit a quota or close margins. Waste of my time. In the kindest way, Sir, do less. read more

I'm extremely disappointed with the service I received from Jose Bravo during my recent oil change appointment. My appointment was scheduled for 11:50 AM, and upon arrival, everything initially seemed fine. Jose took my keys and told me the service would take about two hours. I thought that was a long time for a simple oil change--especially with an appointment--but I decided to make the best of it. My spouse and I went to grab lunch and do some Christmas shopping while we waited. About two hours later, I returned and saw my car parked outside. I was relieved and assumed it was done. When I walked inside, Jose was on his phone, and another employee asked how he could help. I told him I was there to pick up my car and handed him my paperwork. That's when I was told the vehicle wasn't ready. Moments later, Jose came over and informed me that my car hadn't even been serviced yet. I was frustrated and told him it was about to hit the two-hour mark--the same estimate he gave me. Instead of offering to check what was causing the delay or giving me an updated ETA, he responded rudely with, "Do you just want to take your car?" That comment set me off. It felt dismissive, unprofessional, and showed no effort to help resolve the situation. I've serviced my car here before, but after this encounter, I won't be coming back anytime soon. Jose Bravo clearly needs training in customer service and communication. I ended up taking my car to a small shop in Ventura afterward, and they finished my oil change in 20 minutes--no appointment needed. I hope management addresses this issue because experiences like this are exactly why the dealership has such poor ratings. I truly hope no other customers have to go through what I did. read more

We called three Toyota Dealerships & Toyota of Oxnard had the best price by far. We asked for the out the door price.

Shopping for a car can be a very stressful experience especially as a woman but from the moment I walked up to the entrance of DCH Toyota of Oxnard I was greeted with genuine friendly smiles and I never felt pressured into buying even after test driving 4 vehicles. Today I picked up my brand new 2025 Toyota RAV4 and I am so happy and relieved! The Sales Manager, Oscar and his team were very helpful from beginning to end. They made sure I received the exact make/model and interior color I wanted. I highly encourage you to buy a Toyota from here especially if you are a woman. After driving a Kia for many years I'm happy to say that I'm a part of the Toyota family now! Thank you again Oscar, Adrian, and Christian! read more

The maintenance service was easy to arrange, it went completely well and everyone was very good to deal with. read more

I wasn't planning on leaving a review until I saw how many others shared my dissatisfaction. After weeks of car shopping, I found another dealership willing to give me the exact vehicle and monthly payment I needed. I had been told a number of times my target deal couldn't be done. I sent a cropped image of the official offer sheet with the name of the dealership cut out to Jessica and Melany to show them proof that it could be done, and that some dealerships are actually willing to do things to give customers what they want. Instead of bowing out gracefully, they looked up the VIN from my photo, tracked down the rival dealership, and called them directly to report that I was shopping their deal around. Trying to sabotage a customer's deal with another business just because you lost the sale shows a shocking lack of integrity. Even if DCH offered me a better price after that, I would never do business with people who act so unprofessionally. I will gladly drive an hour away to a dealership that values honesty. Avoid DCH Oxnard. read more

My granddaughter's first car buying experience. Our salesperson Adrian Magaña was very helpful and made the buying experience a smooth process. The Toyota staff involved was also wonderful. Everyone was very informative and friendly. I recommend Toyota of Oxnard a try. This is my 2nd purchase with them. read more

DCH Toyota of Oxnard - Lulu's 1st car at Toyota of Oxnard - Car Dealers Near Me - Oxnard, California

The customer service department has been super helpful and accommodating. There were issues with the water pump on a Honda my boyfriend just bought. There was some difficulty replacing it and Martin made sure he was happy and taken care of and DCH Honda has a customer for life because of their wonderful service. Thank you! read more

Outstanding customer service ! Took my vehicle for service , drove it home and had an oil leak. I called Bob C. My advisor. And he immediately sent out a tech to fix the problem! 6:00 at night . took my vehicle back the next day and all was taken care of. DCH oxnard takes care of its customers. read more

Following an excellent service experience at DCH Toyota of Oxnard, I am specifically writing to commend my service advisor, Rudy Reyes, on providing terrific advice and friendly service. Rudy took the time to explain all necessary work in a clear and understandable manner. He clearly distinguished between what was needed now vs what should be considered for the future. At no time did I feel that I was being sold more than what was necessary. The dealership has a very nice waiting area with available refreshments, ie. coffee and very good cookies. While my car was being worked on and I was in the waiting area, Rudy made an extra effort to check in with me to provide progress reports. As my service visit was nearing completion, I needed to by some items in the parts department. Rudy walked me over to the parts department and introduced me to the parts manager - just to make sure that I would be treated well. I very much appreciated his extra efforts in this regard. I found everybody that I came into contact with at this service department to be extremely friendly and willing to assist in any way. In summary, I consider myself to now be a "raving fan" of Rudy Reyes and his service department at DCH Toyota of Oxnard. I highly recommend Rudy and his team - even if you have to drive a bit further to have your service work done here. read more

Absolutely do not buy a car at this dealership!!! We went in and ordered a Toyota Sienna with AWD printed on the sales specs and was delivered a Front wheel drive even after I confirmed with the salesperson at signing it was AWD along with other options we wanted. They said I should've checked the Window sticker which in hindsight I should've but I didn't know I had to! I trusted them to deliver the car I wanted. Now they say the only thing I can do is a trade in. This is a complete misrepresentation of sales, consumer fraud and I will seek legal action if necessary. Disappointment doesn't even convey how pissed I am at the switch and bait they pulled. Buyer beware!! read more

Bought a used car from here, not even 3mos and I had to replace the clutch. The AC is having issues too. They did a full inspection and reset the tire pressure lights so I wouldn't see it when I test drove the car. I feel like they were intentionally deceptive. read more

DO NOT GO HERE NOT RECOMMEND‼‼ I took my car to fix and they broke all my dashboard I took it to them so they could go fix it and instead they just ended up braking my ac vent. I went and complained and they did not want to fix it anymore I asked to speak to the manager but they didn't allow me to. This is not the place to go to bad service. read more

This review is for the sales team only. This was my first and only experience with this dealership. I stopped in to check out the used vehicles because I love the reliability of a Toyota. My current car will be sold for constant repairs so I'm in the market for a new or used car. Preferably, I'd like to save money and purchase a used car with fairly low mileage. In a nutshell... I visited on a weekend, found a used car I liked (not loved) that checked most of my boxes. The salesman was young and knowledgeable on his models and mechanics, which was nice. He took me inside to talk numbers and although he was trying to work with what I wanted, he was working around a sales price (a specific number) that he didn't have approved by the finance manager yet. The finance manager was brought in and tried to sell me a completely different model that was a new vehicle. This was off-putting. I told the salesman I wanted to think this over and do a little research before committing, which I did, and the next day I decided to buy the car at the price we discussed. I called ahead of time to let him know I was coming in on the terms we discussed and he said, "Come in!" When I arrived, my salesman was busy with another customer so he handed me off to his sales manager. I sat down with this man and I realized he was annoyed because I was interrupting his Dodger game. He was also annoyed that my salesman didn't do a complete workup of numbers on his "form". The same finance manager, from the day before, was called over. I explained I was ready to purchase the car at the numbers and interest rates that was discussed and he turned it down completely. He told me the $2,000 I wanted to save should just be tacked onto the loan. Then he went as so far as to insult me by telling me I couldn't afford the car and I should look at another model. Not sure if this was a tactic to get me to pay more? Bottom line, I COULD afford the car (and I can afford a much higher price tag vehicle), but I wasn't willing to pay the price of this used car since a new version with zero miles was only a few thousand dollars more. I am disappointed to say the least and I will not be purchasing a car from this dealership nor will I recommend anyone work with this particular sales team. read more

Cold, impersonal, overpriced and unreasonable. Don't waste your time here. Many other good dealers in the area + Toyota of Thousand Oaks...

DCH has just given us the best car service I've ever had - and I'm old! Service Manager Patrick Lujan in particular was SO helpful. He explained what needed to be done in a way I could understand, and I'm a girl! (Some women may understand why I mention this). We have a 2012 Prius V which had a big disaster; Patrick's help made it all MUCH less confusing and painful. I want to adopt him! Great guy; great repair shop; 'nuff said. And btw, our car has never run better. read more

Sales = Javier Financing = Angel GM = Oscar Gutierrez After a rough start with another sales person Javier Oscar and Angel made the deal happen Very happy with the purchase of a used Tacoma read more

DCH Toyota of Oxnard - Tacoma - Car Dealers Near Me - Oxnard, California

I want to thank GM John Houtman and my Salesman Brad Pratt for helping me with the purchase of my new 2025 Camry Hybrid!! Brad knew the car inside and out! Helped me set up my mobile app and even took my car wash code sticker off my windshield on my used car and put It in my new car without me asking! That right there was Solid service. I look forward to seeing Chris Case for my next service appointment! Thanks guys! Josh E read more

DCH...what a joke. Short version. Don't Come Here. Long version. Had been talking with dealership for 2 weeks prior to going by down to trade in car and finance a new car. Was told that they could match the offer I had gotten on my car. Of course when it comes time for that they lowball me. I had a small amount left on my trade in they said no problem they could pay off and then I wanted to use most but not all of the money left to put down on a new car and finance the rest. I had filled all the paper work prior. Before I even went down to talk to them and for them to see my car they were trying to make me put money down. I didn't even see the car I was interested in. Andre the finance manager was pressing me to put money down. Get real I hadn't even seen the car. Anyways, the day I go down seemed to go smoothly until I had to sign paperwork, in which the finance manager was rushing me to sign, barely letting me read what I was signing and just saying sign, sign, sign. Common he could at the least let me read what I'm signing. It took over 5 hours to get to the signing and then he's rushing me. They let me take my new car and told me they would send the payoff for my trade in next day mail or one day mail so that the payoff would be done and they would get the rest of the amount to me once they received the title. They took three days to call to find the payoff amount. Another 2 weeks for that check to make it to the place that I had the finance with the old car. So I had a late charge with the finance company thanks to them lagging to make the payoff. They had my car on their used car site before they even made the payoff. They told me I couldn't get my money until they got the title. I would check their site and within 2 weeks of them having my trade in the car was off their used car site. I'm assuming they sold it. So I reached out to see if they can send my money since they don't have my car. Andres tells me that they need the title before they can give me my money. THEY HAD SOLD MY CAR ALREADY. Another 2 weeks go by and they said they were still waiting for title to send my money. I was pretty fed up and said I'll go pick up the check once they have the title. I called on a Thursday to see if the title arrived. This was almost two months from when I originally when down. They said the title showed up Monday. If I hadn't been bugging them I wonder if they would have ever given me my money. They do not care about their customer happiness and only want to make money. As well I feel like there is some ill practices going on here. Again they sold my trade in before they got the title and before they would even write the check they owed me. Place is sketchy, also feels a little like embezzlement when they did not reach out to give me my check. Don't Come Here is what their DCH stands for. *Update - 7/10/25 Emailed the GM, John on 7/7/25 no response As well last email with Andres 6/18/25 and still no response. Brian your business is a joke. read more

javi helped me buy my first car and was very helpful throughout the whole process. i had to come in for a maintenance check and he made sure i had a ride during it, which i really appreciated. he's very friendly and made everything feel way less stressful and painful overall. read more

Abysmal experience. We were worn out by all the dealerships we went to. We picked up car after payment and paperwork were processed. Car had some serious issues, no attempt was made to help with linking phone. Worthless response when we contacted them to resolve issues with car we had just picked up. What is wrong with these dealerships that have such dismal customer service? read more

Patty in the service center was magnificent. She got us right in, was incredibly helpful, and kind. We had a nail in our tire driving up the coast from Orange County, and she took care of us immediately and put a rush on it. While you're waiting they have three different flavors of coffee and delicious chocolate chip cookies. Thank you for all the help!!! read more

Fantastic experience with AJ at Toyota of Oxnard! smooth, easy, efficient. He went over and above by picking up my car of choice from a different dealership too! Excellent customer service and so friendly. I never once felt pressured. Highly recommend!! read more