Performed the entire transaction over telephone. Steven was fantastic in keeping me updated while waiting for a McIntosh MX-123. Delivered before promised. The discount wasn't great, but the service was awesome! read more

We are very impressed with the customer service and beyond provided to us by the personnel at the Best Buy store magnolia center in San Jose...we are so appreciative of Albert Rivera for everything from the second I shopped for a TV and soundbar until the assistance of delivery, installation and set up in our home. He is exceptional with his knowledge of all the different products Best Buy carries and what would work for us and our budget. His customer service skills are above and beyond as they help to lessen our anxiety and increase our comfort levels of our new TV. He really went above and beyond to check on us to ensure everything was working well and that we were happy with our purchase ....he is definitely an asset to a Best Buy Magnolia Center. Thank you again Albert and Best Buy...always a Best Buy customer for all our entertainment Home needs:) read more

Fantastic help from Guillermo. He's incredibly knowledgeable and helpful. He designed a fabulous system for us, and was very mindful of how we would use it. I would definitely recommend him to anyone who looking for higher end audio. Plus he's not bad to look at. What a hottie read more

Nobody answers the phone. How is that good? Help is very hard to find. Oh well, I guess I will drive down there to ask a question. I spent $15K on an audio system there so just needed a little help. read more

Fernando was knowledgable and caring. Sent his crew and they did the job done. I will certainly go back to them again.

Alfredo is the most knowledgeable, fair and customer-service oriented stereo sales person I know. My surround sound Sonos system is awesome and makes my home so much more enjoyable. I give Alfredo my highest recommendation!! read more

Brian, who runs the Magnolia and AV sections, is the most knowledgeable and helpful AV guy I have ever met. Amazing.

Magnolia has teamed with Best Buy and the Geek Squad and so you can be somewhat confused when it comes to after installation service. I purchased a TV system which supposedly included a 4 year service warranty on the system. The TV and the input connection has intermittently failed. The Geek Squad has come to my home and replaced a major input component which did not help. I asked about the HMDI cable but was told it never fails . The cables ordered and paid for were AudioQuest Cinnamon HMDI cables, for a total cost of $180. What was actually installed was after market cables which couldn't of cost more than $10 on Amazon. I called the Magnolia people and after heated conversation they agreed to send me new cables but they would not install them. The TV is wall mounted and the cables run through it to DirectTv unit. I am an 83 year old male and that is a 2 person job. I have spent hours on "telephone hold " trying to get to someone in authority. No one has budged or returned my calls. My warning to you- when it comes to a Best Buy purchase- go elsewhere. read more

I just want to acknowledge the two gentlemen Dave and Trevor that completed the wall mount installation of my new TV that I purchased from Magnolia. At first I wasn't really sure about having Magnolia do the install but after today, I am so glad and reassured that my decision was absolutely correct in doing so. Dave and Trevor were very respectful, and knowledgeable. They accommodated my request and made sure that I was aware of all my options. I didn't even realize how much detail went into installing the wall mount. They even laid out tape for possibilities of placement and had me sit in front and allowed me to decide where I wanted the TV. Of course with their expertise, they also provided their own input as to what they thought was optimal for my setup but they always allowed me to make the final decision. They were very courteous throughout the whole process. I also want to add that they went above and beyond by programming all my remote controls and they were very patient with even orientations me with the system that I purchased including even setting up my Direct TV remote. I was very impressed with how much attention they paid to every little detail from making sure everything was leveled to making sure all the cords were nicely tucked in and clean. They even programmed my receiver and gave me clear instructions (because I hate reading manuals) on how to operate it. I just want to add that my family is not filthy rich and have money to throw away, but i am very satisfied with paying the extra amount with Magnolia. Lastly, I am very happy with all of the staff with Magnolia. Kevin..you have been nothing but absolutely accommodating, from always responding to my txt messages to returning all my phone calls. You've been there every step in setting up my system and I want to thank you for always being there. Alfredo has also been very helpful. I also want to thank Jacob the store manager for helping with the prices, he made it worth my time spending money and provided excellent customer service. The rest of the Magnolia staff in Almaden Expressway were very knowledgeable and professional. Thank you all and I am looking forward to enjoying my new system! read more

I wanted to share my experience with magnolia design center (inside best buy). If you're planning on getting a tv set up look for zachary pardo he will help you choose the right unit with out breaking the bank. The guys who installed it on our place worked very clean and neat superb quality. Even after 2 weeks of purchase I still reach out with zach for some adjustments and he still responds as soon as he can. You should go visit him and get your self a good thanksgiving set up. read more

I am way overdue in sharing the wonderful experience I had with Magnolia Design Center in Best Buy on Almaden in San Jose. In particular, I was WOW'd by my experience with their salesman, Oscar Rodezno. We were remodeling our family room and needed help not only picking out a new TV and sound system, but also figuring out how to place everything since we wanted the TV on one wall and the stereo on an opposite wall combined with in-ceiling speakers. We worked with Oscar for over six months as he helped us through this process with our contractors. Oscar: * Visited our home twice at no charge to talk through the possibilities. * Explained all of the different options recommending products which fit within our price and taste, sometimes suggesting where more of an investment would be a good idea and frequently suggesting where we could save money. * Visited our home a third time at no charge to help when I had installation questions. * Promptly swapped out a product for another one when we determined something different would better meet our needs. * Shared his cell phone number and prompted responded to calls and texts, even when he wasn't working. * Always recognized me and called me by name. If it sounds like I was a challenging customer, I probably was, but Oscar always had patience for me and my many questions - from mapping out where everything should go, how to install it, what they could do, what my contractors should do, what I could do, how to save money, how to make the most of my money, how to problem-solve, etc. I even tried to tip him for his extra efforts and he wouldn't accept the money! This is knowledge, follow-through and integrity which I am not accustomed to. He'll have my business for as long as I have business to offer. And no, we're not relatives or even friends, although he seems like a cool guy to hang out with! read more

This review is for the Magnolia Design Center Best Buy Blossom Hill Store. First off, I want to say thank you to Brian the Manager and his co-worker Albert for one of the best experiences ever. We came in on April 6th 2018 inquiring about a NEW 4K TV. Just like any customer, we did our research and wanted to actually see live side-by-side comparison. Well Brian spotted us floating around the TV Floor and engaged us very professionally. Brian and his team understood our needs and wants so he went out of his way and demonstrated the few TV's I had on my list. Brian went ahead and provided live TV/Dish quality side by side comparison to give us a "Real-Life" demonstration, to know what to expect when tuned to a network such as ESPN. Brian and his team provided exceptional service and helped us make an informed confident decision on the spot. He even recommended upgrading our HDMI cable to a higher performing 4k Suitable HDMI cable to optimize our TV Experience. We could not have asked for a better experience than this! We live in Hollister and will drive all the way to Magnolia Design Center BestBuy San Jose just to receive this kind of quality customer service. If anyone is in the market for a NEW TV go see Brian and his team, they will go out of there way to make your experience exceptional!!! Thank you Team Magnolia Design Center Best Buy Blossom Hill!! -Moose read more

I highly highly recommend this particular store for picking up quality equipment. I finally picked up my dream Martin Logan esl speakers and they sound like a slice of heaven. I suggest you work with Alfredo or Kevin to design the best setup for your budget. They will work to their best ability to ensure that your audiophile goals are met. read more

Amateurs selling goods they have no knowledge of and try to up sell you on unnecessary components. Installation has been a nightmare even though we paid $750 for "consultation fees". Don't know what they are doing, are disjointed and do not recommend for home installation. read more

I can not rave enough about the incredible customer service I received from Carlos. I had many issues with my order and he made the transaction go through without a hitch. He follows up, easy to work with, and knowledgeable. I would highly recommend using him if you want a smooth positive experience. I have not worked with anyone this fantastic in a long time! read more