Heater furnace repair Service was Very fast and professional. Excellent comunicación.

Update 6/4/2026: I had a very long conversation with senior leadership at the company, multiple times after my initial review. Here is what came of it: 1) Every person in leadership was very apologetic and wanted to make it right. 2) The ceiling was repaired and you can't tell there was ever an issue with someone damaging the ceiling, so great job in the repair and making it right. 3) Senior Leadership apologized profusely. 4) AC Pro was partly to blame for the long install time because they had made a change to the X-Series and did not update their website or HVAC companies who sell their product. Shame on A/C Pro for the failure. 5) The issues of no booties in the house, the folks who returned were pretty good about it. 6) The restroom issue, that was addressed by leadership with their installers and maintenance employees. 7) The overflow drain pipe issue was fixed. The initial installer did not drain to the primary, so that was the issue. The company came back, fixed it, then came back again to check on the quality and cleaned up the fix (I trust the 3rd guy, he was top notch transparent and has years of experience doing high quality work....thank you Dean). 8) Leadership apologized profusely, have I mentioned that enough? I can't describe the level of anguish they felt for the issues that came with my job. 9) To anyone reading this, expect an a/c replacement job to take anywhere from 2-3 days. Don't expect a 1 day job, ever. Build that knowledge into your planning of time off to be around when they are doing the job. At the end of the day, Sheldon's turned out to be a great company. While there are continued kinks in folks learning about how to be the best installer/repair guy, I can tell you they all care about their quality and want to do right by their customers. Finally, they have still kept me as a customer, so if any of this review means anything, they proved to me why they are one of the best in the game when it comes to customer satisfaction. Update: 5/20: The job was completed by 8pm on 5/19. 1st night, no issues. 2nd night, found water dripping out the emergency drain pipe (video included). Now I have to find time I don't have to get this resolved. In 12 years in my home, never once has my system hit the overflow drain pipe, adding to my frustration with this install. Steven tried to call me at 3:30pm to discuss this review, but did not answer when I called at 5pm when I got off work. Also, noticed the water shutoff valve that was temporarily turned off, the guy who turned it back on never put the cover back on. Original review 5/19/2026: I am currently (5/18, 5/19, and counting) having a full HVAC replacement, outdoor unit, indoor unit, a return installed in my master closet, upgraded to a 2-Zone system. 1) Install is not done after Day 1 them being here from 10:18am - 9:30pm. I was told it was a 1 day job....but after research, that is not true. 2) I had to work from home on the 2nd day to be here for the continued install. I they got here at ~8am and as of 5:30pm, they are still here will no end in sight. 3) I have not received any communication about when it will be done. Only when I inquired about item 4, did I get some communication. 4) Damaged my ceiling and I suspect the also damaged the pex causing a leak. They did get someone out here to fix the leak, but that guy came and left with no communication. They did shut off my water in the am of the 2nd day, but had to go about 4 hours without the ability to use the restroom in my own home. 5) One guy in particular used the restroom multiple times and never washed his hands. Gross. 6) They did tape up plastic to try and protect from dust and debris, but it fell down and now have dust and debris all over the items in our closet. 7) Overheard one guy say he doesn't install the AC Pro X Series, so it sounds from his own words and what I've been hearing the last 2 days that these guys don't know what they are doing. 8) On Day 1, they left my side gate wide open when they left. 9) They broke one of my tree branches and didn't remove it, instead just left it hanging. 10) Everyone has been nice, just incompetent. 11) I paid for 2 Ecobee units and the installer didn't know that, so had I not asked when they would install the 2 unit, they would have left the Nest in the hall and the new Ecobee in the Master bedroom. WHY ON EARTH would I want to be on 2 platforms for a dual zone system? Common sense is lacking and definitely basic questions aren't being asked on their part. If you're the owner, please reach out to me. I have heard great things about this company, but so far, have 0 reason to be impressed. We have family who have given you a lot of business the last 15-20 years, so I would recommend we come to a resolution on this. read more

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We've used Sheldon's Heating and Air for years. They have put in a new air conditioning unit and maintained service on our existing unit every 6 months. Ivan and Andrew helped us out recently and were very professional and did a great job on maintenance for our unit. I would recommend Sheldon's!! read more

The technician's name was Mario. Mario went over and above expectations by expertly replacing the evaporator coils and also by relocating the existing flue vent to prevent future issues from occurring where the vent was butted up against the air duct. Mario was very knowledgeable, skillful , hard working and respectful. Thanks to his excellent service I would definitely recommend Sheldon's! read more

First let me say that I would have left a 1 star review, except I did have a positive experience with this company back in Oct 02025. At that time I had them come out for a backed up mainline. This is a ritual with my house that occurs about every 18 months due to root intrusion. Its an annoyance, but the house is 75 years old. When Sheldon's came out, they ran a small snake in the pipe enough to get the water draining. Immediate problem solved for $75 or so. They gave me a quote for $9200 for a mainline replacement. I know that a mainline replacement is the best solution, but $9200 just isn't in my budget at this time. Today the main backs up again. No problem I think, I'll just call Sheldon's. After sitting on hold a few minutes, I'm told they won't come out because an issue was identified on the last visit. Please note that they didn't clear the roots, and didn't run a camera. Now I understand that $75 was an introductory/ new customer price and that this visit would be substantially more, but a flat refusal to come at all? I'm thinking that customer service isn't their priority at all, just big dollar projects. read more

These guys are incredible. Honest, fair, reasonable. I would absolutely use them again. Ask for Tim!

What an absolutely amazing company to work with!! I would highly recommend Sheldon's Heating & Air to anyone looking to replace their HVAC system. I replaced my complete HVAC system in October 2023. Our downstairs AC broke down during a heat spell a month or two earlier and I called a number of companies for quotes to repair or replace. From the very first interaction with Zack, who came out to the house to review our needs and work up a cost estimate to the 6-month maintenance check-ups, the installers (Dean and others), technicians (Victor, Joser, Anthony, and Ivan, to name a few), and their office staff (Cheyenne and Regina) have been on-time, professional, friendly, efficient, and very helpful. It was my AC system that failed, but I decided to replace the entire HVAC system due to the age of the system. Also ended up redoing some duct work to the master bedroom to improve air flow. However, I never felt that Zack was trying to upsell me or tell me to replace something that I didn't need or want to. If there was ever an issue, they would make every attempt to fix and make it right. I signed up for their maintenance plan and I would get a call from the office to schedule the next appointment, without me even thinking about it. Price was reasonable, not the cheapest, but not the most expensive either. Their service though, has been exceptional. I replaced my upstairs HVAC system a few years prior using a different company, it's been night and day regarding responsiveness and service. So happy that I chose Sheldon's for the repaclement of my downstairs HVAC system. read more

Highly recommend. Best prices and workmanship was above and beyond. Cesar was very knowledgeable, clear and concise with his work. Will call back when/if needed. read more

Competent, personable and fast at unclogging my garbage disposal. The pricing was awesome. Very happy with the service.

My experience was great. Timothy was professional with a hint of 'oh that could be my friend' lol I appreciate the thoroughness and transparency; thank you team read more

Tim was on time, gave me an estimate and was very courteous. I was very happy with him. Garry Ferguson read more

Appointment set and the technician did show up at our tenants business. He told the tenant he knew what was wrong but needed to get approval. The technician had our phone number but didn't call. We tried calling him twice and left messages but no answer. We called the direct line to the business and explained we wanted to find what needs to be done so we can approve the repair and get cold air for our tenant. No return calls from anyone and here we are 36 hours later and our tenants employees still need to work in a hot office. Thankfully the tenant know we're doing all we can to get this fixed. In addition we asked this vendor multiple times to inspect all of our properties and set up an annual service for them. 5 months later they have only inspected 2 of the 6. As I read this I'm thinking many would ask "why do you still use them?" And with that I said we'll have to take another look and see if we might be better served by another vendor. read more

Great customer service! Responded in a timely manner. Timothy was very professional and informative. He did not try to upsale and was direct as to what needed to be repaired. I appreciate that! Service was done quickly and now my AC unit is working. Thanks for your help. read more

I called Sheldon because one of our thermostats did not come back on after a power shutoff. Sheldon sent a technician (Edgar) the next day and he was able to diagnosis the problem quickly and get the thermostat back up and working (along with the heat!) with no charge no us because the work was under warranty. Excellent service again from Sheldon's. read more

Great response time, communication and service, they were able to do the repairs needed to the toilet and replace a showerhead that was super old and leaking. Caesar was very professional and completed the work in under 2 hours including having to go get a part. Would definitely recommend and use Sheldon's Heating, Air conditioning and Plumbing service again. Thank you! read more

Needed a new Hot Water Heater and they came out the next Day to do an inspection and give me an affordable estimate and did an outstanding job installing it read more

Sheldon’s Heating Air Conditioning & Plumbing - Professional installation at a reasonable price, they even did a follow up inspection to see that I was satisfied with service - Heating & Air Conditioning/HVAC Near Me - Riverside, California

We've relied on Sheldon's for HVAC services for 20 years with 100% satisfaction. They recently installed a new heat pump for us. We love it! It worked perfectly for several weeks until it suddenly stopped heating. We'd had other people working in the house in the meantime. We called Sheldon's in the morning and they sent a technician out the same day. He quickly identified the problem and took care of it for no charge. Talking about value, you can't do better than free! read more

Tim was on time, professional and knows his craft. He did an amazing job of servicing my heater and my tankless water heater. There aren't many businesses that service a tankless water heater so I was thrilled that he could. He was kind and explained everything to me. I highly recommend him and Sheldon's. Thank you for a job well done. read more

Great customer service Regina was super helpful. Definitely will use this company again.

Great company. Great communication with the company. Worker came and was friendly and respectful. Did a wonderful job. Highly recommend them. read more

I am writing this review on behalf of Mark F. Amazing company to work with. Very honest, great prices and very dependable. Thank you Josh and your team for all the hard work. I would hire them immediately. read more

I will definitely be coming back to Sheldon's heating air conditioning. Timothy is very respectful answering all my questions I had. Made it seem like I was an important person he didn't rush out the door like other people have in the past. Timothy is a great person I am definitely requesting him on my next call. read more

Someone came out to look at the work I needed done and said they would email me an estimate. Never got a call back or an email. I obviously went with one of my other quotes because if your unreliable this early on, I don't want to get into a contract with you. In hindsight, it was a good thing because the contractor I ended up going with is amazing. I went from a gas wall furnace to a central system. read more

Purchased a salt water softener system and needed a plumber to install the lines and connections. Sheldon's was able to send someone within the week for a free estimate. Pricing was fair and Caesar came to perform the installation. He was very professional and met my very tight timeline to complete the plumbing connections. Will definitely consider Sheldon's next time I need plumbing services. read more

Just had my scheduled service and it was completed in a professional manner, by a very friendly and knowledgeable representative. Tom Meadows read more

Not a good experience. They did the wrong work that did not repair our problem. They didn't take any responsibility and just offered a new solution that meant spending more money and replacing our unit which was another 15k when we already paid over 7k. We contacted our credit card company and they actually refunded our money back . Sheldon's then went ahead and sent our landlord a letter threatening to file a lien against the building, this forced us to pay even though the work they performed did not resolved our issue. We also then found out Sheldon's never filed the appropriate permits , they did the work in May and filed the permit In July because without that permit they could not file the lien. They were all about making money for theirselves. Sheldon's charges 3.5% if you use a Credit Card. Something other companies don't. We had to replace the unit with another company and it was 5k less than what Sheldon's originally quoted us. We also got a bigger unit. Sheldon's is overpriced and doesn't stand by their work, I would recommend to look elsewhere. read more

Sheldon’s Heating Air Conditioning & Plumbing - Permit filed 2 months after work was performed and they performed the wrong work that did not resolve our issue. - Heating & Air Conditioning/HVAC Near Me - Riverside, California

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Josh our HVAC technician arrived on time and fixed our clogged AC main drain in a jiffy. I appreciate the reasonable price which included Josh's experience. They're good people. You can't go wrong with Sheldon's HVAC services. read more

Excellent and quick response. Same day repair with available parts replacement on hand. Reasonable and highly recommended. Thanks

We have used Sheldon's for many years and have enjoyed excellent service each time. Joser has been our tech the last two times we needed assistance and he does a great job. He is personable, professional and easy to deal with. We highly recommend this company. read more

I had a 3 split air conditioning unit installed in the three bedrooms of my house. From the very first meeting, where we talked about what i needed to the final installation and cleanup everything went off without a hitch. Tim's crew did a great job. He took my concerns to heart and went above and beyond taking great care in his work. I would highly recommend them. read more

I had a complete AC system installed (and I mean everything) I included an additional Airdrop in the Living Room to be installed (which helps cool the main living area quicker). they did a great job, and the installation was done in ONE day. I had upgraded the system to put out more AC too. A 2-year service contract came with this installation. Anything that could be improved the techs did on the service. The manager, Art, came out to review a small error a tech made. All was corrected within 24 hours. I was not expecting personal service like this, but it only goes to prove what a great outfit they are. Thanks, everyone at Sheldon's. read more

Excellent and very professional customer service and superb details with Josh Pardee. He truly provides the very best attention to the work he does. Thank you very much Josh and Sheldon's Heating & Air, Inc. read more

Yearly maintenance checkups after two hvac installs.. all went well.. technician Joser knowledgeable and professional.. I recommend this co for hvac needs. read more

PJ came out and preformed emergency weekend work on my ac unit. He quickly identified the problem and made repairs to get us up and running again. read more

I had an emergency with the A/C not working in my unit and making a loud noise. I called for service and they came out the same day and fixed the problem! Victor worked on it and used his ladder to access the roof and put in a new compressor. He is very reliable and calls you to explain everything and answer any questions. This is a very good company and I recommend them. Just be aware that they do charge an extra 3.5 percent to put it on a credit card and they don't let you pay on line. read more

Once again excellent job from Sheldon AC. Edgar, Hoser and Victor serviced our units, we have 7 locations and they provide excellent service. They take the time to explain in detail what is going on with the AC Units and provide several options. Also, thanks to Regina for always being readily available to assist with scheduling with excellent customer service. I highly recommend Sheldon's. read more

Awesome! Phoned office early evening and got an answering service. I received call back within 20 minutes from JP, Sr Tech and was able to get service next day. JP showed up promptly and diagnosed problem. He explained everything and quoted price, had all the parts he needed in his truck and completed the job in a timely manner. Thank goodness because this week the forecast is predicted at 108 temps. There were no sale pressure tactics. I did sign up for a twice a year maintenance agreement - well worth it to me. JP is very knowledgeable, courteous and a great Tech. I highly recommend Sheldon's and JP. Thank you for a job well done! 5 Stars read more

Fantastic service. We recently had a fan motor go out and Sheldon's came out quickly and replaced it. Their service is great, they are reliable, they show up on time. Highly recommend using Sheldon's if you are in the Inland Empire and in need of a reputable air conditioning company. read more

I reached out to have my leaky shower head checked out and Josh and Quinten were super helpful and friendly. They inspected the the walls and ceiling for water damage and luckily discovered I just needed a new shower head. I purchased one the next day and contacted Quinten to install it. He came that afternoon and installed it quickly and even checked out my water pressure to see if it was ok as I thought my kitchen sink was a little weak. All and all I was/am happy with their service and would recommend them to anyone. I will reach out if I have any future needs. read more

The team at Sheldon's just installed a new heat pump system for us in our existing home. The crew was very professional and did very good work. They are quick to respond to any issues or questions and provided a great system at a very nice price. read more